Dear Jin h. J., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Victoria O. J., First of all, thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your valuable feedback. We truly appreciate your patronage and the opportunity to serve you. We are pleased to know that you appreciated our convenient location and the warm welcome from our team. Your kind comments are greatly appreciated and serve as wonderful encouragement to all of us. At the same time, we sincerely apologize that certain aspects of your stay did not meet your expectations. We are especially sorry to learn of your concerns regarding the condition of the bathroom, including the shower curtain, as well as the outdated impression of the room. Furthermore, we deeply regret that you encountered crawling insects near the entrance to your room. Please accept our heartfelt apologies for the discomfort and inconvenience this caused. Your comments have been shared with our Housekeeping, Engineering, and the relevant departments for immediate review and follow-up. While we already conduct regular pest-control and preventive inspections throughout our property, we will further strengthen these measures and continue to enhance our inspection procedures and cleanliness standards to ensure an even cleaner, more comfortable, and well-maintained environment for all our guests. Your valuable feedback is extremely important to us and serves as a meaningful guide in our continuous efforts to improve both our facilities and the quality of our service. We sincerely appreciate your honest comments and will carefully reflect on the areas where we fell short. We hope to have the opportunity to welcome you back in the future and provide you with the comfortable and enjoyable experience you rightfully expect. Once again, thank you for your understanding, your valuable feedback, and your support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Francois J. D. N., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. Also we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Jean-Remi M., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. Also we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Frederic C., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are delighted to hear that you had a comfortable and pleasant stay with us. It is wonderful to know that our team took good care of you throughout your stay, and your kind words truly mean a great deal to us. We also sincerely appreciate your feedback regarding the room upgrade and lounge access. Your comments are highly valuable, and we will continue striving to enhance our services so that your next stay will be even more satisfying and memorable. Your satisfaction is always our top priority, and we remain committed to providing the best possible experience for all our guests. We hope to welcome you back to our property in the near future and look forward to serving you again. Thank you once again for your stay and continued support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Mr. C., Thank you very much for choosing our property for the third time. We truly appreciate your continued trust and loyalty. We are delighted to hear that you enjoyed our convenient location, spotless rooms, high-quality bedding, spacious shower, and the entertainment options available in your room. It is also wonderful to know that our breakfast offerings met your expectations with their variety and quality. Your kind words about our staff, especially the front desk team, mean a great deal to us. We are glad that we could assist you with early check-in after your long journey. I will be sure to share your heartfelt thanks with the team. At Novotel Ambassador Seoul Gangnam, we strive to provide each guest with exceptional service and a comfortable stay, and your feedback motivates us to keep improving. We look forward to welcoming you back on your next visit. Should you have any questions or special requests, please feel free to contact us. Thank you once again for your kind words and recommendation. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear, Ms. W. Thank you for sharing your recent experience with us. We are truly sorry to learn about the unpleasant smell you encountered on the 10th floor and in your room. This is certainly not the level of comfort or quality we strive to provide. Please be assured that we have immediately informed our housekeeping and engineering teams to investigate and address the issue to prevent any recurrence. Your comfort is our priority, and we regret that we fell short on this occasion. We hope to have the opportunity to welcome you back and restore your trust in us. Best Regards, Harry Lee Planning Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Matthieu B., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bella Lee Guest Relationship Officer Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear KUCH H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloe Lee Guest Relationship Officer Team Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear, Mr. t. Thank you for sharing your valuable experience from our hotel. Your review will be shared with all of team members, and such feedback serves as a great motivation for our staff, who are committed to providing consistently high levels of service. Once again, we deeply express gratitude of your words. If you have any further inquiries, please do not hesitate to contact us any time. We will be looking forward to seeing you again. Thank you. Best Regards, Harry Lee Planning Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Gael B., Thank you for sharing your feedback with us. We\'re thrilled to hear that you had a pleasant stay and that your expectations were met regarding the room upgrade, welcome drink, and other services. We also appreciate your kind comments about our team member who welcomed you during check-in. We have noted your feedback regarding the long wait times, and we will work on improving this aspect to enhance our guests\' experience in the future. We hope to welcome you back to Novotel Ambassador Seoul Gangnam soon. Sincerely, Chloe Lee Guest Relationship Officer Team Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Guest, Warm greetings from Novotel Ambassador Seoul Gangnam. We sincerely appreciate you taking the time to share your experience with us. We are pleased to hear that you enjoyed certain aspects of your stay, and we also value your constructive feedback on areas where we can improve. At Novotel Ambassador Seoul Gangnam, we are committed to continuously enhancing our services to ensure a comfortable and enjoyable stay for all our guests. Guest satisfaction is our highest priority, and we are always striving to meet and exceed expectations. Your insights are invaluable in helping us achieve this goal, guiding us to focus on specific areas that need attention. We are confident that by carefully reviewing your feedback, we can make the necessary improvements and offer an even better experience during your next stay. We deeply appreciate the opportunity to learn from your experience, and we will continue to work diligently to ensure that we provide the highest level of service possible. We hope to have the opportunity to welcome you again and provide you with an even better experience in the future. Should there be anything we can do to assist you on your next visit, please do not hesitate to reach out. We are always here to make your stay as comfortable and enjoyable as possible. Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Madame/Monsieur H., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Ambassador Seoul Gangnam. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Madame/Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Ambassador Seoul Gangnam. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Kate Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

Madame/Monsieur A., Thank you for sharing your feedback. We truly understand your disappointment regarding the change in your membership status. While your current membership level is GOLD, we extended Platinum-level benefits (room upgrade, breakfast, club lounge access, and happy hour) during this stay. Please note that membership benefits are based on the guest’s current membership level, which applies consistently across all Accor hotels for all Accor members. Although you were a Platinum member until last year at the time of booking, as this was your first visit to our hotel, our Club Lounge team made the decision to offer you Platinum-level benefits to ensure you had a memorable experience with us. If our services did not fully meet your expectations, we deeply regret any inconvenience this may have caused. It would be our honor to welcome you back to our hotel. We are confident that your next stay will be even more remarkable, and we would love the opportunity to provide you with an exceptional experience. If there is anything we can do to assist you in preparing for your next visit or if you have any specific requests, please don’t hesitate to let us know. We are always here to assist in any way we can, and we look forward to serving you again in the near future. Kate Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…