Sofitel Hangzhou Yingguan

Sofitel Hangzhou Yingguan

Customer review rating (ALL Rating) 4.5/5 134 reviews

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Hotel extras

  • Close to the International Expo Center and Olympic Sports Center

  • Hangzhou is an ancient city located near the famous for Qiantang River and Hangzhou West Lake

  • Garden view rooms

  • Automatic window opening system

ALLSAFE approved hotel

Hotel location

Sofitel Hangzhou Yingguan

No 485 Mingxing Road, Xiaoshan District
311200 HANGZHOU
China

GPS:30.204858, 120.249931

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Each room has wireless BOSE audio, a Sofitel Mybed, and Pad control system. All rooms are equipped with complimentary instant coffee and tea bag, safe, multi-functional media players, satellite TV and wireless networks, etc. Coffee machines, Honeywell water purifiers, and Brand bathroom amenities are available in suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  134 reviews

Very Good and Ok in other areas

Customer review rating 3.5/5

Ann C. Couples - Confirmed reviews ALL

We have stayed many a time, the staff change made the stay a little more difficult due to the language barriers when you book and arrive and are told no breakfast although your reservation confirms breakfast, No explanation of how the services work what time things open or close or even what your room number is (could have been down to lack of language) staff who remained made our stay excellent as it was a celebration and I was spoilt by the Manager and Restaurant Manager (both outstanding staff members) visited the spa, and booked a treatment - The treatment was Not what I booked, I paid but a little underwhelmed by that service and for the cost will not book it again

Dear Mrs Ann C., Thank you for your experience at Sofitel Hangzhou. I am sorry that your experience has not lived up to your expectations; Please allow me to offer my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide an exceptional service experience for every customer; Therefore, your feedback is very important to us. Please be assured that appropriate steps have been taken to address this issue and prevent future occurrences. We appreciate you sharing your concerns and we hope you will give us the opportunity to better serve you in the near future. In good faith, Vera Hu Guest Experience Manager Sofitel Engguan Hotel Hangzhou

Good stay

Customer review rating 5.0/5

Z. H. Business - Confirmed reviews ALL

A very surprising experience.

尊敬的贵宾: 感谢惠赐有关下榻杭州英冠索菲特的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Katherine He 宾客体验经理 杭州英冠索菲特

Great stay

Customer review rating 5.0/5

Ann C. Friends - Confirmed reviews ALL

Always made to feel welcome during this less difficult times

Dear Mrs.C., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Yingguan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine He Guest Experience Manager Sofitel Hangzhou Yingguan

Good Stay

Customer review rating 4.5/5

Yihan Business - Confirmed reviews ALL

everything was provided and breakfast was very well prepared.

Dear Mr. h., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Yingguan. I am sorry that the breakfast area temperature did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine He Guest Experience Manager Sofitel Hangzhou Yingguan

Good stay, clean and comfortable, variety options on TV programs, wonderful gym.

Customer review rating 4.5/5

Orange Solo - Confirmed reviews ALL

I would prefer to stay with Sofitel Yingguan again if come to Hangzhou, it is wonderful experience stay at level 32. I would spend more time in hotel gym for Yoga class, exercise or swimming. BTW, buffet is also good!

Dear Ms. Orange, Bonjour ! We very much appreciate your nice comments & so glad to hear that you enjoyed the wonderful experience with us at our 32F. I will definitely share your feedback with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you a great December! Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Hangzhou Yingguan

Other web-users rate our hotel

  • 496 reviews 9.2/10 Location
  • 865 reviews 8.7/10 Room
  • 1,590 reviews 8.8/10 Service
  • 779 reviews 9.8/10 Vibe
  • 573 reviews 9.5/10 Amenities
  • 352 reviews 7.9/10 Comfort
  • 291 reviews 8.2/10 Breakfast
  • 253 reviews 9.6/10 Value

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