Sofitel Hangzhou Yingguan 5 stars

Customer review rating (ALL Rating) 4.8/5 455 reviews

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Description

Hotel extras

  • Close to the International Expo Center and Olympic Sports Center

  • Hangzhou is an ancient city located near the famous for Qiantang River and Hangzhou West Lake

  • Garden view rooms

  • Automatic window opening system

Our accommodation(s)

Hotel location

Sofitel Hangzhou Yingguan

No 485 Mingxing Road, Xiaoshan District
311200 HANGZHOU
China

GPS:30.204858, 120.249931

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  455 reviews

Excellent stay

Customer review rating 4.0/5

Fredo S. Business - Confirmed reviews ALL

It was a great experience and I thoroughly enjoyed it!

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Yingguan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine He Guest Experience Manager Sofitel Hangzhou Yingguan

Excellent stay and welcoming staff.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Was here for a conference and the staff went out of their way to help. Alen the concierge was very helpful.

Dear Mr. E., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Yingguan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine He Guest Experience Manager Sofitel Hangzhou Yingguan

wonderful breakfast

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The room was great and the breakfast was wonderful. The staff was really friendly and helpful but some staff at the bar did not speak English and it was difficult to communicate with them.

Dear Ms. A., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Yingguan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However for the English level of staff, we are doing more and more trainings to improve it, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, and see the improvement of staff English skill. Sincerely, Katherine He Guest Experience Manager Sofitel Hangzhou Yingguan

Excellent

Customer review rating 5.0/5

Afzal H. Business - Confirmed reviews ALL

I had a very good stay.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Yingguan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine He Guest Experience Manager Sofitel Hangzhou Yingguan

Excellent Stay

Customer review rating 5.0/5

Gaocheng Y. Families - Confirmed reviews ALL

I had an excellent stay at Sofitel Hangzhou Yingguan. The hotel's location, amenities, and service were all top-notch. I'd like to give a special mention to Weiwei at the front desk. Her warm welcome, professionalism, and attentiveness truly enhanced my experience. Weiwei went above and beyond to ensure my needs were met, making my stay memorable. The hotel is lucky to have such a dedicated staff member. Overall, I highly recommend this hotel to anyone visiting Hangzhou.

Other web-users rate our hotel

  • 1,898 reviews 9.6/10 Location
  • 2,968 reviews 9.6/10 Room
  • 4,589 reviews 9.5/10 Service
  • 10 reviews 7.9/10 WiFi
  • 1,933 reviews 9.9/10 Vibe
  • 1,850 reviews 9.7/10 Amenities
  • 1,250 reviews 9.4/10 Food
  • 1,249 reviews 9.2/10 Comfort

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