Novotel Kinshasa La Gombe 4 stars

Customer review rating (ALL Rating) 4.2/5 545 reviews

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76 Avenue Bandundu, La Gombe, 1204 KINSHASA, Democratic Repub. of Congo

Description

Hotel extras

  • Ideally located in the heart of the Kinshasa business district for your business stays.

  • Restaurants and a rooftop bar offering varied cuisine, cocktails and panoramic views.

  • Business stays with modern meeting rooms, professional equipment and a co-working space.

  • Family-friendly hotel with communicating rooms and activities for children.

  • Certified Safe Hotel and Green Key, and voted best hotel in the DRC by the World Travel Award.

Our accommodation(s)

Hotel location

Novotel Kinshasa La Gombe

76 Avenue Bandundu, La Gombe
1204 KINSHASA
Democratic Repub. of Congo

GPS:-4.30384, 15.30503

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  545 reviews

Customer review rating 2.5/5

Munken T. Couples - Confirmed reviews ALL

Very pleased by the all service, likely to recommend to others.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 3.5/5

Jah L. Business - Confirmed reviews ALL

All is good here until the staff starts running behind you to pay even if you are still staying in ! In a commercial world it's said " customer's a king " ! How do you run behind a king who stills enjoying his kingdom ?? Do you really trust your clients??? Are you aware that you are one the best in town ?? Please , that doesn't look good from your standard ! The lady named Jered was really professional

Dear Guest, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced. You are certainly a king to us. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 2.0/5

Stephane B. P. G. Business - Confirmed reviews ALL

Loud music at reception, swimming pool and lift, breakfast area , very annoying. We're paying hotel to get some rest, not to listen stupid music

Dear Stephane B. P. G., Thank you for your feedback regarding the music levels in various areas of the hotel. We regret that this affected your comfort during your stay. Your comments will be taken into consideration as we continually strive to enhance our guest experience. Best regards, Novotel Kinshasa La Gombe

Customer review rating 2.5/5

Pratik M. Solo - Confirmed reviews ALL

I stayed there for four nights. I checked in late at night on the first. Had ordered room service and had food in the room that night. I was out mostly on the second night and came back and saw my room wasn't done at all. On the 3rd night expected it'd be done when I left, it never got done, in the evening I called the reception and informed them that my rooms not done since the first night I dotn understand why,told them im going to the rooftop for dinner and drinks and pls should be done when I come. I return at midnight and guess what! nothings done still. Called again and told them what is this sevice and im a platinum member, they said sorry sir we will send someone now, at midnight really? I told them no need I want to speak to the manager tomorrow. Come morning, someone came to do the room in the morning, I then went to the manager and told him iv been here sleeping three nights with nothing at all done for the room is this how u serve your guests, it ended with ill check what happened and sorry and that was it. Nothing that you would maybe feel guilty and apologetic and maybe even offer something to the guest and make them feel better. But it was seriously horrible! I've been an all member and always stay at pullman and this time I thought let me do novotel since I do novotel in lubumbashi and its great but kinshasa really disappointed me

Dear Guest, Firstly, we apologize for everything you have had to face and thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 1.5/5

Mirlene K. Couples - Confirmed reviews ALL

There was no single towel in the room during check-in.There was no toiletries either.i called house keeping 30minutes before getting in the bathroom. I took my shower for about 20minutes and my husband kept dialing housekeeping but they weren’t answering and the call was getting diverted to the reception who kept assuring us that house keeping would be at our service soon. Keep in mind when I asked for towels the 1st time, I mentioned that I want to shower and requested them to be fast.Long story short, a single towel was brought about 2 hours later(our reservation clearly indicated 2 guests) I had waited in the bathroom, with nothing to cover myself for a very long time until the water dried up and changed into my pajamas. The kettle in the room(room 615) was leaking from the bottom which could easily burn your guests. I also suspect the room wasn’t cleaned and inspected before we checked in. No value for money in regards of the information mentioned above.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Other web-users rate our hotel

  • 127 reviews 9.1/10 Location
  • 214 reviews 7.4/10 Room
  • 731 reviews 8.9/10 Service
  • 16 reviews 9/10 WiFi
  • 100 reviews 8.8/10 Cleanliness
  • 70 reviews 8.9/10 Breakfast
  • 37 reviews 9.8/10 Bar

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