Novotel Kinshasa La Gombe 4 stars

Customer review rating (ALL Rating) 4.3/5 161 reviews

Novotel Kinshasa La Gombe - Image 1
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Description

Hotel extras

  • Rooms with stunning views of Kinshasa and the Congo River

  • Modern and innovative design

  • Outdoor rooftop pool with views of the city and the Congo River

  • A uniquely central location, in the heart of downtown Gombe.

  • A special place with a unique design for organizing your meetings

Our accommodation(s)

Hotel location

Novotel Kinshasa La Gombe

76 Avenue Bandundu, La Gombe
1204 KINSHASA
Democratic Repub. of Congo

GPS:-4.30384, 15.30503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  161 reviews

Good stay

Customer review rating 3.5/5

Johanny C. Solo - Confirmed reviews ALL

It was good, everyone at the reception was very friendly nice and helpful, I really like their attitude towards me and their good manners

Dear Johanny C., Thank you for sharing your feedback and for choosing Novotel Kinshasa La Gombe for your stay. We are pleased to hear that you had a good stay and that you found our reception team to be friendly, nice, and helpful. Your kind words about their attitude and good manners are greatly appreciated and will be shared with the team. We continuously strive to provide excellent service and your positive comments are a great encouragement for us. We hope to have the pleasure of welcoming you back in the near future and providing an even better experience. With sincere appreciation, The Novotel Kinshasa Team

Great service

Customer review rating 5.0/5

David K. Business - Confirmed reviews ALL

Greatly located, great staff and service

Dear David K., We would like to warmly thank you for your evaluation and for taking the time to complete our satisfaction survey. We are delighted to hear that your stay at Novotel Kinshasa La Gombe was wonderful. Your detailed feedback is invaluable to us, and we are pleased to know that you particularly appreciated our location, the quality of our service, and our dedicated staff. We have taken note of your suggestions to improve the WiFi connection and our sustainable development initiatives. Your comments help us to enhance our service to offer you even more enjoyable stays in the future. As a loyal member of our ALL - Accor Live Limitless program, we would like to express our gratitude for your loyalty. Your support is extremely valuable to us, and we are delighted to know that you booked through the Accor ALL app, finding the process quick and intuitive. We hope to welcome you back very soon for another memorable experience. We are always here to make your visits even more enjoyable. Best regards, The Novotel Kinshasa La Gombe Team 🌟

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Laundry section was not well organized. Menu at the restaurant is very limited for some visitors who stays longer say more than 2 weeks

Dear rajab k., Merci d'avoir pris le temps de partager vos impressions suite à votre séjour au Novotel Kinshasa La Gombe. Nous apprécions votre feedback, car il nous aide à améliorer nos services. Nous sommes désolés d'apprendre que l'organisation de notre service de blanchisserie n'a pas répondu à vos attentes et que vous avez trouvé le menu du restaurant limité pour les séjours prolongés. Nous comprenons l'importance de varier les options de restauration pour nos clients séjournant plus longtemps et nous allons travailler à élargir notre offre pour mieux répondre à ces besoins. Votre satisfaction est notre priorité, et nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience améliorée. Cordialement, L'équipe du Novotel Kinshasa La Gombe

Poor service

Customer review rating 2.0/5

Amit S. Business - Confirmed reviews ALL

Poor reception. Untrained staff. Room service is very slow. Dirty towels placed in bathroom.

Dear Amit Kumar S., Thank you for sharing your comments regarding your recent stay at Novotel Kinshasa La Gombe. We are sincerely sorry that your experience did not live up to your expectations, and we regret any inconvenience you may have encountered, particularly with regards to room service. At Novotel, we strive to provide exceptional service to every guest. Your feedback is valuable to us, and please be assured that we are taking immediate action to resolve the issues you have raised and prevent them from recurring in the future. We appreciate your candor and look forward to welcoming you back for an improved experience. Should you have any further concerns, please do not hesitate to contact us at hb… With all our gratitude, The Novotel Kinshasa La Gombe team

Verry good stay

Customer review rating 4.5/5

+243 Business - Confirmed reviews ALL

Nice place and nice persons at the réception. I also like the restaurant. I will definatly comeback

Dear client, We very much appreciate your comments regarding your stay at the Novotel Kinshasa La Gombe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 62 reviews 9.4/10 Location
  • 86 reviews 7.3/10 Room
  • 249 reviews 8.7/10 Service
  • 8 reviews 8.8/10 WiFi
  • 68 reviews 9.4/10 Vibe
  • 47 reviews 8.1/10 Cleanliness
  • 31 reviews 8.5/10 Breakfast
  • 22 reviews 9.3/10 Bar

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