Novotel Kinshasa La Gombe 4 stars

Customer review rating (ALL Rating) 4.2/5 535 reviews

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Novotel Kinshasa La Gombe - Image 1
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76 Avenue Bandundu, La Gombe, 1204 KINSHASA, Democratic Repub. of Congo

Description

Hotel extras

  • Ideally located in the heart of the Kinshasa business district for your business stays.

  • Restaurants and a rooftop bar offering varied cuisine, cocktails and panoramic views.

  • Business stays with modern meeting rooms, professional equipment and a co-working space.

  • Family-friendly hotel with communicating rooms and activities for children.

  • Certified Safe Hotel and Green Key, and voted best hotel in the DRC by the World Travel Award.

Our accommodation(s)

Hotel location

Novotel Kinshasa La Gombe

76 Avenue Bandundu, La Gombe
1204 KINSHASA
Democratic Repub. of Congo

GPS:-4.30384, 15.30503

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  535 reviews

Customer review rating 1.5/5

Mirlene K. Couples - Confirmed reviews ALL

There was no single towel in the room during check-in.There was no toiletries either.i called house keeping 30minutes before getting in the bathroom. I took my shower for about 20minutes and my husband kept dialing housekeeping but they weren’t answering and the call was getting diverted to the reception who kept assuring us that house keeping would be at our service soon. Keep in mind when I asked for towels the 1st time, I mentioned that I want to shower and requested them to be fast.Long story short, a single towel was brought about 2 hours later(our reservation clearly indicated 2 guests) I had waited in the bathroom, with nothing to cover myself for a very long time until the water dried up and changed into my pajamas. The kettle in the room(room 615) was leaking from the bottom which could easily burn your guests. I also suspect the room wasn’t cleaned and inspected before we checked in. No value for money in regards of the information mentioned above.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 5.0/5

Andreotti T. Couples - Confirmed reviews ALL

Superbe prise en charge

Cher Andreotti T., Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis d'apprendre que vous avez été satisfait de votre séjour et de la qualité de notre service. Votre satisfaction est notre priorité. Cordialement, Novotel Kinshasa La Gombe

Customer review rating 4.5/5

Violla C. Business - Confirmed reviews ALL

Lovely people and environment… though the longer you stay the more familiar they get and poorer the service.

Dear Violla C., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our environment and the hospitality of our team. However, we appreciate your observation about service consistency, which we take seriously as we strive to provide exceptional experiences for all our guests. Goodbye, Novotel Kinshasa La Gombe

Customer review rating 5.0/5

Diana K. Families - Confirmed reviews ALL

Top model novotel

Chère Diana K., Nous vous remercions sincèrement pour votre retour positif concernant votre expérience au Novotel Kinshasa La Gombe. Nous sommes ravis que notre établissement ait répondu à vos attentes et que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau, Novotel Kinshasa La Gombe

Customer review rating 4.5/5

Zanzame N. Business - Confirmed reviews ALL

Friendly staff

Dear Zanzame N., Thank you for your positive feedback regarding our friendly staff. We are pleased to hear that you had a pleasant experience during your stay. Your compliments will be shared with the team to continue motivating their excellent service. Goodbye and best regards, Novotel Kinshasa La Gombe

Other web-users rate our hotel

  • 128 reviews 9.2/10 Location
  • 213 reviews 7.4/10 Room
  • 713 reviews 8.9/10 Service
  • 16 reviews 9/10 WiFi
  • 99 reviews 8.7/10 Cleanliness
  • 67 reviews 9/10 Breakfast
  • 36 reviews 9.8/10 Bar

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Customer review rating (ALL Rating) 4.4/5 (709 reviews)

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See the hotel
All our hotels in Kinshasa

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.