Pullman Kinshasa Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 568 reviews

Pullman Kinshasa Grand Hotel - Image 1
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Description

Hotel extras

  • In the heart of the business district, close to the downtown area.

  • SAFE HOTELS PREMIUM certification

  • A large relaxation area: pool, fitness center, tennis, hammam and sauna.

  • 11 modern meeting rooms.

  • Flexible and creative dining with 4 restaurants, 2 bars and a nightclub.

Our accommodation(s)

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535 KINSHASA
Democratic Repub. of Congo

GPS:-4.312444, 15.273444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  568 reviews

TripAdvisor Rating  4.5/5  647 reviews

Certificate of excellence 2024

Pullman is located in a quiet area

Customer review rating 4.5/5

Benoît Business - Confirmed reviews ALL

What I enjoyed most is the cleanless of the rooms, the air conditioning and the cuisine.

Dear Mr. Lupapu M., It's always a real pleasure to receive a positive feedback from a loyal customer like you. We sincerely thank you for taking the time to share your experiences at Pullman Kinshasa la Gombe. I will share your comments with our team. I am sure that this comment will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more thank you for your time, we hope to welcome you again very soon. Sincerely, Jenny Ezaty Ezaro Guest Experience Team

Customer review rating 3.0/5

Alain Business - Confirmed reviews ALL

This time many little issues. Air conditioner was not working

Dear Mr. Alain M., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations specialy for the Air conditioner, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierrette Kahambu Guest Experience Manager Pullman Kinshasa Grand Hotel pi…

Overall acceptable, but it could have been better.

Customer review rating 3.5/5

Farhad A. Business - Confirmed reviews ALL

As a long-stay guest, I expected more from Pullman Kinshasa. For your information, I have been an Accor customer for more than 30 years, so my expectations were higher when I decided to choose this hotel for my extended stay. From the very beginning, the management didn't honor the agreement regarding the laundry 20% discount (though the offer was given in writing). The restaurants also made it hard to ask for discounts on food and beverages every time. The Manager of the l'Étole restaurant said that the reduction is not valid for alcoholic drinks. In summary, I'm not well treated. I hope that this will improve otherwise I have no choice than to find another accomodation.

Dear Mr. Farhad A., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierrette Kahambu Guest Experience Manager Pullman Kinshasa Grand Hotel pi…

best breakfast

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

rooms are well equipped and clean. Bed is very comfortable. as always the breakfast was amazing. Unfortunately I had this time one of those rooms, where you can't use the sink to wash your hand, because they installed taps that are too short. so I had to wash my hands under the shower.

Dear Petra L., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments specially with our Chef. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierrette Kahambu Guest Experience Manager Pullman Kinshasa Grand Hotel pi…

NA

Customer review rating 5.0/5

Y T. Business - Confirmed reviews ALL

NA, all services were perfect.

Dear Yacine T., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierrette Kahambu Guest Experience Manager Pullman Kinshasa Grand Hotel pi…

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Other web-users rate our hotel

  • 190 reviews 9.4/10 Location
  • 278 reviews 8.7/10 Room
  • 1,600 reviews 9.6/10 Service
  • 9 reviews 8.2/10 WiFi
  • 547 reviews 9.3/10 Food
  • 270 reviews 9.7/10 Vibe
  • 201 reviews 9/10 Breakfast
  • 108 reviews 7.8/10 Cleanliness

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