Pullman Kinshasa Grand Hotel 5 stars

I was at the hotel for 2 nights it was a good stay, the team had a very warm welcome especially Mr Daniel at the reception. Just paying at bar seems to be difficult as the payment machine at te bar out side has not a good network.

1.Bath Towels missing 2. dinner at the restaurant took 2hrs to be serviced on 02/10/2021 3. Milk for the tea in bedroom was not available, apparently hotel did not have any in stock nor an alternative. 4. Breafast Menu needs great improvement of choice as well as fruit varieties. 5. Bar Noise on 9th floor can be heard on 7th floor unto 4 am

Everything was tip top

Great room and facilities, but most important were the most courteous, helpful and friendly staff. gave me good advice. Thank you Ariane for arranging my airport shuttle and assisting with my out-bound covid test and certificate at short notice.

Formidable

The room was very clean and the bed quite comfortable. The food is very tasty. Very professional welcome. Congratulations to Leslie at the reception for her help

Upon arrival at the hotel, I received an email from Accor stating that my reservation was cancelled a few hours Before I checked into the hotel and I wasn’t given a valid reason. Then I called the hotel to find out what happened and I was told that my reservation was cancelled because other guests decided to stay longer at the hotel. I was disappointed and put in awkward situation due to the fact I was supposed to check in a few hours prior. I decided to show up at the hotel regardless and spoke to the person in charge of reservation. To make longue story short, they decided to accommodate us by sending us to a different hotel near by for that night and we came back the next day to finish our stay. The hotel staffs were extremely professional and overall satisfied with their level of professionalism.

Well located, comfortable rooms, friendly service

Cleanliness was first class The staff were always willing to help whenever I had issues. I think you need to explain to your clients why you do not accept cash

The staff was good and helpful, always looking happy to serve

Nothing to say

The overall hotel is clean, safe and welcoming. However, some basic services are missing: for example when I asked the front desk to change a USD10 into two 5 USD, they could not do it. I addition, there are some basic service deficiencies in the room cleaning and breakfast service. Room cleaning: Sometimes water was put in room, sometimes not. Sometimes a hand towel was put in room, sometimes not. Consistent room cleaning is a minimum for a hotel of this level and price. Breakfast: perhaps understaffed; it is hard to find the right person to get you a coffee. This may be because people seat themselves so the waiter doesn't ask. However, staff should be coming to table pro-actively to ask whether guests want a hot drink. Proactive restaurant service is a minimum for a hotel of this level and price. Overall, you feel that the staff wants to do a great job but are not getting the training or supervision they need.

Very clean in details, from room service to food services. Located downtown and offering security and a safe stay experience.

Warm welcome and also new management/ marketing lead

Staff are friendly and helpful. The premises are green and spacious, which was excellent for social distancing. The location was perfect for business. It was safe to jog in the morning on the road along the river. The river view from the window was breathtaking with the view of Brazzaville town - the closest two capitals in the world. Sushi on the 9th floor restaurant is probably the best in Africa. I am Japanese and I know what the good sushi is ; )