Pullman Kinshasa Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 741 reviews

Pullman Kinshasa Grand Hotel - Image 1
Pullman Kinshasa Grand Hotel - Image 2
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Description

Hotel extras

  • At the heart of the business district, near the city center.

  • SAFE HOTELS PREMIUM certification

  • A vast relaxation area: pool, fitness room, tennis courts, hammam, and sauna.

  • 11 modern meeting rooms.

  • 4 restaurants, 2 bars, and a nightclub for flexible and creative dining.

Our accommodation(s)

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535 KINSHASA
Democratic Repub. of Congo

GPS:-4.312444, 15.273444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  741 reviews

Customer review rating 4.0/5

David I. Business - Confirmed reviews ALL

Confortable

Cher Monsieur I., Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt au Pullman Kinshasa Grand Hôtel. Cordialement, Jenny Ezaty Guest Experience Manager ez…

Customer review rating 2.5/5

Mohamed D. Business - Confirmed reviews ALL

service quality decreasing

Dear Mr. D., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jenny Ezaty Guest Experience Manager ez…

Customer review rating 3.0/5

Sybil K. Couples - Confirmed reviews ALL

Parking issue; we struggled to find a spot for parking. Not much variety for the breakfast and for those coming a bit late , there was no refill. The most surprising was the taste of juice put for breakfast; no orange juice?😳. Only ginger, bissap, detox and water melon which in my humble opinion are not juice that most of people drink. Although we put DND at 12h10 a gentleman came to knock at the door while we were sleeping, just to ask if we were leaving or not while the day before after check in we have been granted a late check out at 14h30.(communication issue between staffs).

Dear Mrs Sybil K, Thank you for taking the time to provide feedback on your experience at Pullman Kinshasa Grand Hôtel. We strive to provide the best service possible to all of our customers and we are sorry that we did not meet your expectations. We are always looking for ways to improve our services and your feedback is valuable to us. Thank you again for your time. Jenny Ezaty Guest Experience Manager ez…

Customer review rating 5.0/5

Glenn B. Business - Confirmed reviews ALL

Excellent service in all areas, from a polite and friendly staff. A very comfy, well appointed hub of cosmopolitan charm. A sanctuary from the noisy chaotic central business and government district of Kinshasa.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny Ezaty Guest Experience Manager ez…

Customer review rating 4.5/5

Herve K. Business - Confirmed reviews ALL

Good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny Ezaty Guest Experience Manager ez…

Other web-users rate our hotel

  • 243 reviews 9.4/10 Location
  • 230 reviews 7.6/10 Room
  • 2,129 reviews 9.7/10 Service
  • 13 reviews 4.9/10 WiFi
  • 739 reviews 9.5/10 Food
  • 499 reviews 9.8/10 Vibe
  • 266 reviews 9.4/10 Breakfast
  • 106 reviews 7.9/10 Cleanliness

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