Pullman Kinshasa Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 830 reviews

Pullman Kinshasa Grand Hotel - Image 1
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Description

Hotel extras

  • At the heart of the business district, near the city center.

  • SAFE HOTELS PREMIUM certification

  • A vast relaxation area: pool, fitness room, tennis courts, hammam, and sauna.

  • 11 modern meeting rooms.

  • 4 restaurants, 2 bars, and a nightclub for flexible and creative dining.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535 KINSHASA
Democratic Repub. of Congo

GPS:-4.312444, 15.273444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  830 reviews

Customer review rating 5.0/5

Tresor K. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny E. Guest Experience Manager

Customer review rating 1.0/5

Ramanand M. Business - Confirmed reviews ALL

Dear M. M., Thank you for sharing your feedback with us. We sincerely regret the inconvenience caused regarding your pending points, which have still not been credited for your stays from April 19, 2026 to May 26, 2026. We also understand your frustration concerning the lack of response following the complaint you raised a week ago. Please accept our sincere apologies for this situation and for the disappointment caused by the delay in handling your request. This does not reflect the level of service and responsiveness we aim to provide to our valued guests. Your comments have been escalated to the concerned teams for urgent follow-up and resolution. We truly value your loyalty and regret to learn that this experience has affected your confidence in staying with us again. We hope to have the opportunity to restore your trust and provide you with the level of service you rightfully expect from Pullman Kinshasa. Kind regards, Jenny Ezaty Guest Experience Manager ez… +24… 923

Customer review rating 4.0/5

Kaponda W. K. Solo - Confirmed reviews ALL

Customer review rating 1.5/5

Joseph D. Business - Confirmed reviews ALL

Dear Joseph D., Thank you for taking the time to share your feedback with us. We are sincerely sorry to learn that your experience did not meet your expectations, particularly regarding the slow service, the leaks in the room, and the connection issues affecting card payments. Please accept our apologies for these inconveniences. Your comments have been shared with the relevant teams so that corrective actions can be taken to improve both our facilities and the quality of service provided to our guests. We truly value your feedback, as it helps us identify areas requiring immediate attention and improvement. We hope to have the opportunity to welcome you again and provide you with a much better experience at Pullman Kinshasa. Kind regards, Jenny Ezaty Guest Experience Manager ez… +24… 923

Customer review rating 4.5/5

Jean B. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny Ezaty Guest Experience Manager ez… +24… 923

Other web-users rate our hotel

  • 258 reviews 9.5/10 Location
  • 233 reviews 7/10 Room
  • 2,546 reviews 9.7/10 Service
  • 15 reviews 5.9/10 WiFi
  • 831 reviews 9.6/10 Food
  • 251 reviews 9.5/10 Breakfast
  • 93 reviews 7.7/10 Cleanliness
  • 83 reviews 5.9/10 Comfort

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