Pullman Kinshasa Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 554 reviews

Pullman Kinshasa Grand Hotel - Image 1
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Description

Hotel extras

  • In the heart of the business district, close to the downtown area.

  • SAFE HOTELS PREMIUM certification

  • A large relaxation area: pool, fitness center, tennis, hammam and sauna.

  • 11 modern meeting rooms.

  • Flexible and creative dining with 4 restaurants, 2 bars and a nightclub.

Our accommodation(s)

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535 KINSHASA
Democratic Repub. of Congo

GPS:-4.312444, 15.273444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  554 reviews

TripAdvisor Rating  4.5/5  647 reviews

Certificate of excellence 2024

Good service

Customer review rating 5.0/5

Anil A. Business - Confirmed reviews ALL

It's a very Good hotel in kinshasa. I liked the location of the hotel. Pool side area and best part id breakfast in open but covered.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny Ezaty Guest Experience Manager

Near to commodities

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Always clean

Dear Mr. E., We appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny Ezaty Guest Experience Manager

Well located but not a 5 stars

Customer review rating 2.5/5

Nadia K. Business - Confirmed reviews ALL

The staff is welcoming and polite. The hotel definitely needs some improvements. The hallway on my floor smelled humidity and needs to be repainted. The simili wood floor in the hallway and bedroom is noisy. The soundproofing is nonexistent! I could distinctly hear what my neighbors were watching on television and all their conversations The bathroom has terrible finishes! I think the plumber who fixed the faucet was a bad trainee. There is barely enough space to place one’s hands under running water. The glass shower panel is not straight. Water gets to the bathroom floor and into the bedroom unless you have a bathroom carpet to collect the water. There was a small hole in the bathroom wall, next to the toilet paper holder…..The 5 star rating is beyond my understanding! I have so many negative comments about the facility and service!

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenny Ezaty Guest Experience Manager

Excellent facilities, good food

Customer review rating 4.5/5

Bin A. Business - Confirmed reviews ALL

Well kept hotel, clean and functional facilities.

Dear Mr. Bin A., Thank you for taking the time to share a review regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny Ezaty Guest experience Manager

Nice breakfast

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

It is a business hotel. Breakfast was very good. The rooms meaning the furniture are for me too dark. For the time being to compensate light could be brighter.

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Other web-users rate our hotel

  • 202 reviews 9.5/10 Location
  • 285 reviews 7.8/10 Room
  • 1,784 reviews 9.6/10 Service
  • 10 reviews 7.9/10 WiFi
  • 633 reviews 9.4/10 Food
  • 323 reviews 9.7/10 Vibe
  • 208 reviews 9/10 Breakfast
  • 110 reviews 7.5/10 Cleanliness

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Customer review rating (ALL Rating) 4.2/5 (234 reviews)

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