Pullman Kinshasa Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 543 reviews

Pullman Kinshasa Grand Hotel - Image 1
Pullman Kinshasa Grand Hotel - Image 2
Pullman Kinshasa Grand Hotel - Image 3
Pullman Kinshasa Grand Hotel - Image 4

Description

Hotel extras

  • In the heart of the business district, close to the downtown area.

  • SAFE HOTELS PREMIUM certification

  • A large relaxation area: pool, fitness center, tennis, hammam and sauna.

  • 11 modern meeting rooms.

  • Flexible and creative dining with 4 restaurants, 2 bars and a nightclub.

Our accommodation(s)

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535 KINSHASA
Democratic Repub. of Congo

GPS:-4.312444, 15.273444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  543 reviews

TripAdvisor Rating  4.5/5  647 reviews

Certificate of excellence 2024

Well located

Customer review rating 4.5/5

Jumanne Business - Confirmed reviews ALL

Positive minded workers

Dear Mr. Jumanne Y., Thank you for taking the time to share your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny Ezaty Guest Experience Manager

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Overall the hotel service was good, staff are friendly and helpful. I did have challenge with my door which would not unlock from the outside. This took time to resolve, but it also gave me the opportunity to test security as I asked the cleaning staff to open my door for me, one was ready to open it, but another cautioned them to advise me to go to reception. It was a lady on the 6th floor on the night of Sunday 3rd November. She deserves recognition for this. Went to the restaurant where they make pizza and was left a little disappointed as there was pizza ready for a customer sitting on the worktop with some flies on it. I had to wave them off while the chef continued with what he was doing. Later a lady came to take the pizza off to serve someone. Perhaps they need to have some covering over their work surface to ensure that food is kept in a hygienic space to protect the health of customers

Dear Mrs. N., Thank you for taking the time to provide feedback on your experience with the Pullman Kinshasa Grand Hotel. We strive to provide the best service possible to all of our customers. Thank you for your comments about the housekeeper and your remark regarding the work surface in the pizzeria will be passed on to the Chef for specific action. We are always looking for ways to improve our services and your feedback is valuable to us. Thank you again for your time. Sincerely, Jenny Ezaty Guest Experience Manager

Good and safe place to stay in Kinshasa!

Customer review rating 4.0/5

Cheikh Business - Confirmed reviews ALL

Super welcome, nice location. Room size could be improved, as well as furniture, but service was very good and staff is super friendly. Very secured location! Very good experience!

Dear Cheik B., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny Ezaty Guest Experience Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

There is a general problem with not keeping booking records which is a great inconvenience on arrival at this hotel. My booking are managed by my employer but am always asked to pay in cash or rejected

Dear Taonga Francisco B., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenny Ezaty Guest Experience Manager

Good Stay

Customer review rating 5.0/5

Taha M. Business - Confirmed reviews ALL

Well served and good location.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny Ezaty Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 201 reviews 9.5/10 Location
  • 280 reviews 8.1/10 Room
  • 1,754 reviews 9.6/10 Service
  • 10 reviews 7.9/10 WiFi
  • 625 reviews 9.3/10 Food
  • 315 reviews 9.8/10 Vibe
  • 205 reviews 8.9/10 Breakfast
  • 109 reviews 7.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

Novotel Kinshasa La Gombe 4 stars

Customer review rating (ALL Rating) 4.2/5 (231 reviews)

At 3.631 km

See the hotel
All our hotels in Kinshasa