Pullman Kinshasa Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 960 reviews

Hotel extras

  • In the heart of the business district, close to downtown.

  • The luxurious comfort of 190 rooms and suites.

  • Large relaxation area: pool, gym, hammam, sauna + beauty treatment center.

  • Flexible and creative dining with 3 restaurants and 3 bars.

  • 11 modern meeting rooms.

ALLSAFE approved hotel

Our accommodation(s)

Enjoy luxurious comfort and modern facilities in our 190 rooms and suites. Our rooms offer exceptional views over the Congo River and the city of Kinshasa.

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
Democratic Repub. of Congo

GPS:-4.312444, 15.273444

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  960 reviews

TripAdvisor Rating  4.5/5  620 reviews

Helpful service

TripAdvisor rating 5.0/5

331ayd_na TripAdvisor review

İf you come and want something from the bar, find Don-Salem, he will help you for sure. Btw i have to mention Fabrice, Grace, Philly and Sossie they are also helpful. Otherwise you can wait for your order a little longer

Good food options, bizarre renovations, beat-up gym

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Hotel was good but two major complaints: 1) the gym needs a complete renovation. It is smelly overused and beat up. The equipment seemed to be functional but the room was show immense amounts of wear and tear. 2) the restrooms at the ground level frequently run out of soap or papertowels and toilet paper. Guests should not have to visit three restrooms to use the bathroom.

Hotel cancelled my hotel pick-up and reservation while on flight to Kinshasa

Customer review rating 0.5/5

Justin Business - Confirmed reviews ALL

Arrived in FIH and there was no airport pick-up as I had requested, despite multiple email confirmation, including the day of my flight. Had to purchase SIM and credit at the airport to check emails only to find that the hotel had sent me a reservation cancellation email while I was on the flight. After multiple phone calls to reservation, they let me know there was a mistake and that my room was booked, but there was no transport. I saw a Pullman staff at the airport after some time - he was there to pick up guests on the next arriving flight - he kindly arranged for a private taxi to the hotel. Hotel reception staff and guest satisfaction staff were kind and apologetic. Hotel offered a fruit plate as compensation. Quite disappointing consider I am a repeat guest, having travelled to the hotel over 20 times over 7 years. This is definitely the last time I stay at the Pullman. Additionally, after renovations, the water in the shower pulses between hot and scalding with very little control. Staff check on rooms at random times, including after 10PM, to make sure 'everything is ok' in the rooms. Extremely disturbing especially after a 22 hours flight time from Asia. Pullman should do better considering the price and belonging to a respectable group of hotels.

Customer review rating 5.0/5

Anastasios N. Business - Confirmed reviews ALL

overall the experience was really good. Nice welcome, very helpful staff. Clean room.

Well located, staff are very friendly and helpful, the food is great

Customer review rating 4.0/5

Felicite T. Business - Confirmed reviews ALL

It was for work and everything went well. The breakfast was very good with a lot of choices. The rooms are adequate although the view from my room was not very great.

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Other web-users rate our hotel

  • 109 reviews 8.9/10 Location
  • 244 reviews 7.9/10 Room
  • 1,127 reviews 9.3/10 Service
  • 10 reviews 5.6/10 WiFi
  • 225 reviews 8.6/10 Food
  • 98 reviews 8.2/10 Breakfast
  • 98 reviews 7.4/10 Cleanliness
  • 58 reviews 1.9/10 Value

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