Pullman Kinshasa Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 910 reviews

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Pullman Kinshasa Grand Hotel - Image 1
Pullman Kinshasa Grand Hotel - Image 2
Pullman Kinshasa Grand Hotel - Image 3
Pullman Kinshasa Grand Hotel - Image 4
4 Avenue Batetela, 9535 KINSHASA, Democratic Repub. of Congo

Description

Hotel extras

  • At the heart of the business district, near the city center.

  • SAFE HOTELS PREMIUM certification

  • A vast relaxation area: pool, fitness room, tennis courts, hammam, and sauna.

  • 11 modern meeting rooms.

  • 4 restaurants, 2 bars, and a nightclub for flexible and creative dining.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 Twin Beds

Photo out of - Standard Room with 2 Twin Beds

2 queen-size beds - Pool, river or city view - Smart TV - Free WiFi - Safe - Hairdryer - Bathrobes and slippers - C.O. Bigelow toiletries - Shower - Walk-in wardrobe - Air conditioning - Non-smoking room

  • Views:

    Pool side or River side

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Mini Bar
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Instant hot water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 15'/38 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: Pool side or River side
See availabilities

1 king-size bed - High floor - Pool, river or city view - Smart TV - Free WIFI - Safe - Hairdryer - Bathrobes/slippers - C.O. Bigelow products - Shower - A/C - Non-smoking room - Corner room possible

  • Views:

    Lake View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 14'/36 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

1 king-size bed - Pool, river or city view - Nespresso - Smart TV - Free WIFI - Safe - Hairdryer - Bathrobes and slippers - C.O. Bigelow products - Balcony - Shower - Dressing room - AC - Non-smoking room

  • Views:

    Panorama view or Pool side or River side

  • Most of the accommodation:

    Balcony or Dining room / area

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Complementary in room coffee or tea
  • Catering serviceAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Office supplies
  • Safe large enough to accommodate a laptop
See availabilities

King-size bed - High floor - Pool, river or city view - Nespresso - Smart TV - Free WIFI- Safe - Hairdryer - Bathrobes/slippers - C.O. Bigelow prod. - Balcony - Shower - Dressing rm - AC - Non-smoking rm

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Deluxe Suite with 1 king-size bed

Photo out of - Deluxe Suite with 1 king-size bed

1 king-size bed - High floor - Bedroom - Lounge - Pool, river or city view - Nespresso - TV - Free WIFI - Safe - Hairdryer - Bathrobes/slippers - C.O. Bigelow prod. - Shower/tub - A/C - Non-smoking room

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Executive Suite with 1 King-Size Bed

Photo out of - Executive Suite with 1 King-Size Bed

King-size bed - Pool, river or city view - Nespresso - Smart TV - Free WIFI - Safe - Hairdryer - Bathrobes and slippers - C.O. Bigelow products - Balcony - Shower - Wardrobe - AC - Non-smoking room

  • Views:

    Lake View

Max. number of persons
3
Area
From 65 m² / 699 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Shower Head with colored LED
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Tv Facilities

  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 14'/36 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535 KINSHASA
Democratic Repub. of Congo

GPS:-4.312444, 15.273444

Telephone
Fax +243 858 000 111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 369 rooms
  • 26 connecting rooms
  • 190 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • French

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Disco/Nightclub
  • Casino
  • Football Table
  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

4 Restaurants

3 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service
  • Buffet

Business

9 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Green area

Well-being

Pullman Pool

  • Outside
  • On site

Fitness lounge

  • On site
  • Hammam
  • Sauna room

Sports and leisure

Squash court

  • On site

Tennis

  • Nearby

Tennis Additional charge

  • On site

Golf

  • Nearby
  • Golf course 18 holes

Bodybuilding equipment/Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • Parking for a month
  • Parking for a week

Les Paillotes

Photo out of - Les Paillotes

By the pool or in our straw huts flanked by gardens, come and enjoy cocktails from the bar, our trendy salads, skewers and pizzas cooked in a wood oven.

Cooking style
International
Chef name
JérÎme Cartailler
Capacity
60
Accessibility
Accessible service
4 Avenue Batetela, 9535 Kinshasa, Democratic Repub. Of Congo
Telephone +243 858 000 111

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks

Accommodate food

  • Brunch

By the pool or in our straw huts flanked by gardens, come and enjoy cocktails from the bar, our trendy salads, skewers and pizzas cooked in a wood oven.

Coffee and tea place

There are two more reasons to discover L'Etoile: The Sushi Experience Restaurant with traditional and innovative Japanese cuisine and Bar Belvedere with multiple signature cocktails.

BAR PISCINE

Photo out of - BAR PISCINE

Throughout the day, our hostesses will be delighted to offer you a refreshing drink while you relax on one of our poolside deckchairs or on one of our comfortable terraces. Lounge music in the afternoon and a live band in the evening

Bar Type
POOL BAR
Capacity
40
Accessibility
Accessible service
Telephone +243 858 000 111

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Throughout the day, our hostesses will be delighted to offer you a refreshing drink while you relax on one of our poolside deckchairs or on one of our comfortable terraces. Lounge music in the afternoon and a live band in the evening

Atmosphere Night Club

Photo out of - Atmosphere Night Club

Situé au Pullman Kinshasa Grand HÎtel, le night club propose une ambiance chic et vibrante. LumiÚres, musique et design moderne offrent un cadre idéal pour vivre une nuit inoubliable. Entre danse, et cocktails, l'expérience est résolument cosmopolite.

Bar Type
DISCOTHEQUE BAR
Capacity
100
Telephone +243 858 000 111

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail

Snacks facilities

  • Cold snacks

Situé au Pullman Kinshasa Grand HÎtel, le night club propose une ambiance chic et vibrante. LumiÚres, musique et design moderne offrent un cadre idéal pour vivre une nuit inoubliable. Entre danse, et cocktails, l'expérience est résolument cosmopolite.

The fitness lounge overlooking the pool offers tailor-made sports sessions with a cardio and weight training room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  910 reviews

Customer review rating 3.0/5

Grace M. Business - Confirmed reviews ALL

Dear Grace M., Thank you for sharing your feedback. We are pleased to know that you found the room comfortable. We sincerely regret the strong humidity smell in the corridor and have shared your comment with our technical and housekeeping teams for follow-up. We hope to welcome you again and provide you with an even more pleasant experience. Kind regards, Jenny Ezaty Guest Experience Manager 00
 000 923 ez


Customer review rating 4.5/5

Olenga O. Couples - Confirmed reviews ALL

Dear Olenga O, Thank you very much for sharing your experience with us at Pullman Kinshasa Grand HÃŽtel. We are delighted to know that you enjoyed the comfort and spaciousness of your room, the balcony, the activities within the hotel, and the quality of our food. We are sorry, however, for the delays with the room cleaning during your stay. We truly appreciate your understanding and are taking note of your feedback to improve our service. We hope to have the pleasure of welcoming you back soon for an even better experience. Kind regards, Jenny E. Guest Experience Manager

Customer review rating 5.0/5

Monish D. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny Ezaty Guest Experience Manager ez
 08


Customer review rating 2.0/5

Andre L. C. D. A. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jenny Ezaty Guest Experience Manager ez
 +24
 923

Customer review rating 4.5/5

Kolwezi M. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny Ezaty Guest Experience Manager

Dear Grace M., Thank you for sharing your feedback. We are pleased to know that you found the room comfortable. We sincerely regret the strong humidity smell in the corridor and have shared your comment with our technical and housekeeping teams for follow-up. We hope to welcome you again and provide you with an even more pleasant experience. Kind regards, Jenny Ezaty Guest Experience Manager 00
 000 923 ez


Customer review rating 4.5/5

Olenga O. Couples - Confirmed reviews ALL

Our stay was very comfortable as we had all the activities we wanted just inside the hotel the room was also very nice and spacious, with a pretty balcony, little bemol the view was not really pretty but it was not bad either. the room service was very late sometimes during our stay, we have to wait until 3 pm sometimes for having someone for the cleaning but the cleaning was always very good done and clean the food was good too

Dear Olenga O, Thank you very much for sharing your experience with us at Pullman Kinshasa Grand HÃŽtel. We are delighted to know that you enjoyed the comfort and spaciousness of your room, the balcony, the activities within the hotel, and the quality of our food. We are sorry, however, for the delays with the room cleaning during your stay. We truly appreciate your understanding and are taking note of your feedback to improve our service. We hope to have the pleasure of welcoming you back soon for an even better experience. Kind regards, Jenny E. Guest Experience Manager

Customer review rating 5.0/5

Monish D. Business - Confirmed reviews ALL

the hotel was clean. the food good and swimming pool was very nice. The hotel staff was very helpful and courteous.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny Ezaty Guest Experience Manager ez
 08


Customer review rating 2.0/5

Andre L. C. D. A. Business - Confirmed reviews ALL

When we arrived in the hotel, they took 45 minutes to find our reservation. They didn't apologise nor try to compensate in some way.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jenny Ezaty Guest Experience Manager ez
 +24
 923

Customer review rating 4.5/5

Kolwezi M. Business - Confirmed reviews ALL

i enjoyed food, sympathy of the personnel (reception, waitress, espacially cleaners)

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny Ezaty Guest Experience Manager

Customer review rating 4.5/5

Frederik M. Business - Confirmed reviews ALL

Very friendly staff, good hotel with all facilities a businessman can ask for. Comfortable rooms, good breakfast, effective and efficient concierge, good outdoor restaurants to relax by the end of the day.

Dear Guest, Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed our facilities, comfortable rooms, breakfast, concierge service, and outdoor restaurants. Your kind words are a great source of motivation for our teams. We look forward to welcoming you again very soon at Pullman Kinshasa. Kind regards, Jenny E. Guest Experience Manager

Customer review rating 4.5/5

Baudouin M. Business - Confirmed reviews ALL

Super

Cher Monsieur M., Nous vous remercions pour l'avis que vous avez laissé sur notre hÃŽtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau trÚs bientÃŽt. Cordialement, Jenny Ezaty Guest Experience Manager ez
 +24
 923

Customer review rating 2.5/5

Diana C. Business - Confirmed reviews ALL

Rooms have humidity in them and tou can actually smell it once you rnter the room. I had a small problem with the water in my room, where it was dark yellow and requested assistance and was recommended to ooen the water and wait for it to get better after an hour the water stayed yellow i informed them they told me they will send a technician which never came i ended up switching multiple rooms at 12 midnight because the water problem was the same.

Dear valued Guest, Thank you for sharing your feedback with us. We sincerely regret the inconvenience you experienced regarding the humidity in the rooms and the water issue during your stay. We also apologize for the delay in assistance and the inconvenience of having to change rooms late at night. Your comments have been shared with the relevant teams and will be carefully reviewed to prevent such situations from recurring. We appreciate your feedback and hope to have the opportunity to restore your confidence during a future stay. Kind regards, Jenny Ezaty Guest Experience Manager +24
 923 ez


Customer review rating 2.5/5

Ariela A. Business - Confirmed reviews ALL

I arrived at midnight after a long travel hoping to shower, I wasn't informed at reception there's no water. As i get to the room, I find out there's no water. I called reception and they've confirmed there a power outage since 9am. They Offred that midnight I'll go to the hotel addition to shower and return to my room! You should have accommodate to a room with water as it's was midnight and inform that tomorrow I'll be transferred to another room. check-in is slow, so i checked online yet had to re-check in upon arrival.

Dear Mrs A., Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the lack of water upon your arrival and for not informing you of the situation during check-in. We also regret the slow check-in process and understand your disappointment after a long journey. Your comments have been shared with the relevant teams as we continuously work to improve our communication and service standards. We truly appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Jenny Ezaty Guest Experience Manager ez
 +24
 923

Customer review rating 4.0/5

Mongo B. Solo - Confirmed reviews ALL

I enjoyed a wonderful time in your premises and was well taken care of by a highly skilled personnel. The only thing that I would like to point out is that the shower in both rooms (318 & 207) that I occupied during was very narrow and uncomfortable when taking shower.

Dear valued Guest, Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay and that our team took great care of you throughout your visit. We also appreciate your comment regarding the shower size in rooms 318 and 207. Please rest assured that your feedback has been shared with the relevant teams as part of our continuous improvement efforts. We look forward to welcoming you again soon at Pullman Kinshasa. Kind regards, Jenny Ezaty Guest Experience Manager

Customer review rating 4.5/5

Jo R. Business - Confirmed reviews ALL

overall I was satisfied main criticism is that i feel your brekfast could be greatly improved. I recently stayed in Lubumbashi at the Novotel and the breakfast room, presentation, and quality was way better

Dear Jo R., Thank you for your feedback. We regret that our breakfast experience did not fully meet your expectations compared to your recent stay in Lubumbashi. Your comments regarding the presentation and quality have been shared with the relevant teams for improvement. We hope to welcome you again soon for a better experience. Kind regards, Jenny Ezaty Guest Experience Manager +24
 923

Customer review rating 5.0/5

Manasse B. Families - Confirmed reviews ALL

Very good job 👏

Dear Manasse B., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny Ezaty Guest Experience Manager

Customer review rating 2.0/5

Tonka T. Business - Confirmed reviews ALL

Hotel well located with a prominent image in Kinshasa. Whilst I was excited to discover the new rooms of decor of new Pullman, my excited ended after my first night as the services deteriorated significantly there after 1) Very long walk from the room to breakfast. I understand this is a challenge and the hotel might not be able to help on this 2) The room accessories, the bed sheets. My sheet was change once for the 4 nights and despite that they look dirty and not iron. Very unpleasant to look. 3) only the only one day that the sheets where changed, the sheet place was teared. It took the house keeping about 3 hours to change 4) Face towel served on day one and none for the rest of days. 5) Basics like tooth brush and paste not in room 6) Poor cleaning of the room as the bins not taken out

Dear Tonka T., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenny Ezaty Guest Experience Manager ez
 +24
 923

Customer review rating 4.5/5

Yannick K. Business - Confirmed reviews ALL

Perfect experience, but the hotel's outside vicinity including parking need urgent refurbishment works

Dear Yannick K., Thank you very much for sharing your feedback with us. We are delighted to know that you had a perfect experience overall and appreciated your stay at Pullman Kinshasa. We also sincerely appreciate your comment regarding the hotel’s exterior surroundings and parking area. Please rest assured that your observation has been taken into consideration and shared with the relevant teams as part of our continuous improvement efforts. We look forward to welcoming you again very soon for another enjoyable experience. Kind regards, Jenny E. Guest Experience Manager

Customer review rating 3.5/5

Roxy M. P. Business - Confirmed reviews ALL

Satisfactory room arrangement The hotel could gain in improving customer recognition and staff attention to residents

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jenny Ezaty Guest Experience Manager

Customer review rating 4.5/5

Gatiet M. Business - Confirmed reviews ALL

As a software engineer, I especially appreciated the desk area in my room, which featured a well-positioned desk lamp that allowed me to comfortably carry out my professional activities during my stay and contributed to the success of my business mission.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny E Guest Experience Manager

Customer review rating 5.0/5

Tresor K. Business - Confirmed reviews ALL

One of the best team ever , I will recommend my business partners to stay over

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny E. Guest Experience Manager

Customer review rating 1.0/5

Ramanand M. Business - Confirmed reviews ALL

Points not credited and still pending and not as per standard from 19 April 2026 to 26 May 2026 stayed and still pending Complaint raised from one week no response Every time in Congo same issue and next time we will stay in another hotel

Dear M. M., Thank you for sharing your feedback with us. We sincerely regret the inconvenience caused regarding your pending points, which have still not been credited for your stays from April 19, 2026 to May 26, 2026. We also understand your frustration concerning the lack of response following the complaint you raised a week ago. Please accept our sincere apologies for this situation and for the disappointment caused by the delay in handling your request. This does not reflect the level of service and responsiveness we aim to provide to our valued guests. Your comments have been escalated to the concerned teams for urgent follow-up and resolution. We truly value your loyalty and regret to learn that this experience has affected your confidence in staying with us again. We hope to have the opportunity to restore your trust and provide you with the level of service you rightfully expect from Pullman Kinshasa. Kind regards, Jenny Ezaty Guest Experience Manager ez
 +24
 923

Customer review rating 4.0/5

Kaponda W. K. Solo - Confirmed reviews ALL

Sometime your cleaners are coming late

Customer review rating 1.5/5

Joseph D. Business - Confirmed reviews ALL

Not very pleasant. Slow service, leaks in the room, slow connection so we can't pay with POS...

Dear Joseph D., Thank you for taking the time to share your feedback with us. We are sincerely sorry to learn that your experience did not meet your expectations, particularly regarding the slow service, the leaks in the room, and the connection issues affecting card payments. Please accept our apologies for these inconveniences. Your comments have been shared with the relevant teams so that corrective actions can be taken to improve both our facilities and the quality of service provided to our guests. We truly value your feedback, as it helps us identify areas requiring immediate attention and improvement. We hope to have the opportunity to welcome you again and provide you with a much better experience at Pullman Kinshasa. Kind regards, Jenny Ezaty Guest Experience Manager ez
 +24
 923

Other web-users rate our hotel

  • 228 reviews 9.4/10 Location
  • 215 reviews 6.5/10 Room
  • 2,687 reviews 9.7/10 Service
  • 13 reviews 5.8/10 WiFi
  • 844 reviews 9.5/10 Food
  • 244 reviews 9.5/10 Breakfast
  • 85 reviews 7.5/10 Cleanliness
  • 73 reviews 9.4/10 Bar

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