Pullman Kinshasa Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 802 reviews

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Pullman Kinshasa Grand Hotel - Image 1
Pullman Kinshasa Grand Hotel - Image 2
Pullman Kinshasa Grand Hotel - Image 3
Pullman Kinshasa Grand Hotel - Image 4
4 Avenue Batetela, 9535 KINSHASA, Democratic Repub. of Congo

Description

Hotel extras

  • At the heart of the business district, near the city center.

  • SAFE HOTELS PREMIUM certification

  • A vast relaxation area: pool, fitness room, tennis courts, hammam, and sauna.

  • 11 modern meeting rooms.

  • 4 restaurants, 2 bars, and a nightclub for flexible and creative dining.

Our accommodation(s)

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535 KINSHASA
Democratic Repub. of Congo

GPS:-4.312444, 15.273444

Telephone
Fax +243 858 000 111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  802 reviews

Customer review rating 3.5/5

Dubier S. Business - Confirmed reviews ALL

Smooth check in.. expected the hotel to be upgraded by now though.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that your check-in experience was smooth. However, we are sorry to learn that the current state of the hotel did not fully meet your expectations regarding the upgrades. Please be assured that continuous improvements are planned and remain a priority for us to enhance our guests’ experience. Your comment is valuable and will be shared with the relevant teams. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying stay. Kind regards, Jenny Ezaty Guest Experience Manager

Customer review rating 5.0/5

Joseph A. S. Families - Confirmed reviews ALL

It’s was awesome

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny Ezaty Guest Experience Manager ez… +24… 923

Customer review rating 2.5/5

Dave B. Business - Confirmed reviews ALL

In the refurbished section, which was very nicely done. Staff were fairly friendly. Management was sloppy though - no answer for an hour on the room service number, room cards repeatedly stopped working, I booked an early checkin, then was told I couldn't have one, then it became available after escalating, the gym needs attention, room cleaning service only turned up in the evening, and forgot to refill things, surfaces not cleaned.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to read that you appreciated the refurbished section and the friendliness of our team. However, we sincerely regret the multiple shortcomings you encountered during your stay, particularly regarding responsiveness, room access issues, early check-in handling, housekeeping consistency, and the condition of the gym. Please accept our sincere apologies for these inconveniences. This is not reflective of the standards we strive to deliver. Your comments have been carefully shared with the relevant departments to ensure immediate corrective actions, especially in terms of service coordination, follow-up, and quality control. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to provide you with a much smoother and more enjoyable experience in the future. Kind regards, Jenny Ezaty Guest Experience Manager

Customer review rating 4.5/5

Morgan E. Business - Confirmed reviews ALL

Really good. Though shower in room sometimes cold

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny E. Guest Experience Manager

Customer review rating 3.0/5

Fabien D. Business - Confirmed reviews ALL

ALL status not recognised. 30 min check in (in spite of previous online checkin). I had to sleep with earplugs as my window didn't close properly. I asked twice for a solution - no room available (fair enough), but the technician never showed up. Seriously ...? There are less fancy options at a third of the price in Kinshasa that take customer satisfaction a lot more seriously.

Dear valued Guest, Thank you for sharing your feedback. We are truly sorry to learn about your experience and the multiple inconveniences you encountered during your stay. The lack of recognition of your ALL status, the extended check-in time despite your online check-in, as well as the unresolved maintenance issue in your room are not acceptable and do not reflect the standards we are committed to delivering. We sincerely apologize that your request for assistance was not properly followed up, particularly regarding the technical intervention that did not take place. We fully understand your frustration. Please be assured that your comments have been escalated to the relevant departments to ensure immediate corrective actions, especially in terms of service responsiveness, communication, and room maintenance. Your feedback is very important to us, and we regret that we did not provide the level of service you expected. We would appreciate the opportunity to regain your trust and offer you a significantly improved experience in the future. Kind regards, Jenny Ezaty Guest Experience Manager ez… +24… 923

Other web-users rate our hotel

  • 257 reviews 9.5/10 Location
  • 232 reviews 6.8/10 Room
  • 2,415 reviews 9.7/10 Service
  • 15 reviews 5.5/10 WiFi
  • 782 reviews 9.6/10 Food
  • 262 reviews 9.5/10 Breakfast
  • 95 reviews 7.9/10 Cleanliness
  • 85 reviews 6/10 Comfort

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