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Pullman Kinshasa Grand Hotel 5 stars

Customer review rating 4.1/5 1,779 reviews

ALLSAFE approved hotel

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Pullman Kinshasa Grand Hotel
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+ 16 Services

Hotel extras

  • In the heart of the business district, close to downtown.

  • The luxurious comfort of 190 rooms and suites.

  • Large relaxation area: pool, gym, hammam, sauna + beauty treatment center.

  • Flexible and creative dining with 3 restaurants and 3 bars.

  • 11 modern meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis (nearby)
  • Squash court
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535 kinshasa
democratic republic of congo

Tel: +243858000111

Fax: (+243)858000111

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPORT DE N DJILI At 27km / 16 miles

GPS :-4.314103, 15.276811

Our accommodation(s)

Enjoy luxurious comfort and modern facilities in our 190 rooms and suites. Our rooms offer exceptional views over the Congo River and the city of Kinshasa.

Our restaurants and bars

Les Paillotes

Type of cuisine: International

By the pool or in our straw huts bordered by gardens, come and enjoy the cocktails from the bar, our trendy salads, spit roasts and wood oven-baked pizzas

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Etoile

Type of cuisine: Japanese

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

RESTAURANT L'OKAPI

Type of cuisine: International

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LE BOMENGO

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BAR PISCINE

Throughout the day, our hostesses will be delighted to offer you a refreshing drink while you relax on one of our poolside deckchairs or on one of our comfortable terraces. Lounge music in the afternoon and a live band in the evening

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 1,200 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Pullman Kinshasa Grand Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,779 reviews

tripadvisor

TripAdvisor Rating 4.0/5

364 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very Good

Customer review rating 4.5/5

Gurunath Business - 21/07/2021 Confirmed reviews ALL

Good ambiance, courteous staff, clean, overall a very satisfactory stay

Dear Gurunath C., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierrette Kahambu Guest Experience Supervisor Pullman Kinshasa Grand Hotel H9…

Very good stay

Customer review rating 4.5/5

Arielle Business - 16/07/2021 Confirmed reviews ALL

Very experienced staff , quick check in , rooms are very comfortable and nicely designed.

Dear Arielle B., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team specially to Ariane and Daniel from Reception. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierrette Kahambu Guest Experience Supervisor Pullman Kinshasa Grand Hotel H9…

God stay

Customer review rating 4.0/5

Alphonse M. Solo - 09/07/2021 Confirmed reviews ALL

The room is clean, and the breakfast enjoyable

Dear Alphonse M. Mbuyi, We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierrette Kahambu Guest Experience Supervisor Pullman Kinshasa Grand Hotel H9…

Well located

Customer review rating 4.0/5

Madiya Business - 26/06/2021 Confirmed reviews ALL

I enjoyed most of my stay and specially one of the worker that was very help and assisted to all of my inquiries (Arthurian) always there to find solutions.

everything is 100%

Customer review rating 4.5/5

Patrick S. Business - 23/06/2021 Confirmed reviews ALL

Everybody was caring and everything was on point.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry de Jaham Country General Manager RDC

Good service

Customer review rating 4.0/5

Patrick D. F. Business - 23/06/2021 Confirmed reviews ALL

Everything was fine interms of service and hospitality as well as the food

Dear Daudi , We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team spacially to Michou. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierrette Kahambu Guest Experience Supervisor Pullman Kinshasa H9…
Customer review rating 3.5/5

Paul N. Business - 14/06/2021 Confirmed reviews ALL

good room but internet did not work well at all, prices in bar 9th floor are as high as the bar

Good stay

Customer review rating 4.0/5

Dieudonné T. Solo - 12/06/2021 Confirmed reviews ALL

Nice experience

Dear M. T., We are delighted to read your comment regarding your stay at Pullman Kinshasa. Your suggestions we care a lot. Regarding the rate, although we have offered you a member rate, we also advise you to download our ALL application on your phone or Computer and make your reservation a few days earlier. This tip will allow you to receive even more reduction. I will share your comments with Elda. I am sure that this feedback will serve as an encouragement to him. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierrette Kahambu Guest Experience Supervisor Pullman Kinshasa H9…
Customer review rating 4.0/5

Alain M. Business - 11/06/2021 Confirmed reviews ALL

Good food and proffessionalism

Cher Monsieur m., Nous vous remercions pour vos commentaires suite à votre séjour à Pullman Kinshasa Grand Hotel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur m., en l’expression de nos sentiments les meilleurs. Cordialement, Thierry de Jaham Country General Manager RDC

Good Amenities, poor service delivery time!

Customer review rating 3.5/5

Mayank G. Business - 11/06/2021 Confirmed reviews ALL

Enjoyed the stay, good amenities and facilities. Courteous and helpful staff. Staff helpful on the reception and extra caring. However completely dissatisfied by the time take for service delivery in the restaurants and cafes. Value of items is high but is felt dissatisfactory due to much more time taken in serving. Basically means value for money goes down because of high waiting time.

Dear Mr. G. M., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the service timing problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thierry de Jaham Country General Manager RDC
Customer review rating 1.5/5

Jerome V. Business - 11/06/2021 Confirmed reviews ALL

Longest checking in my Diamond experience Room so cold Service at the restaurant so slow Etc...

Cher Monsieur V., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Pullman Kinshasa Grand Hotel. Nous sommes désolés que le check in n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Soyez assuré que les mesures nécessaires sont mises en œuvre afin d’améliorer la qualité de notre accueil et la rapidité du check in de nos clients ALL. Dans l’attente de vous accueillir prochainement, nous vous prions de croire en l’expression de nos sentiments les meilleurs. Cordialement, Thierry de Jaham Country General Manager RDC

Good Vibes

Customer review rating 4.0/5

Ndrila Solo - 03/06/2021 Confirmed reviews ALL

I like how ARIANE welcomed me and treated me upon arrival and at departure. She is very professional.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry de Jaham Country General Manager RDC

Not working, you always need to push 3 time when you need something !

Customer review rating 2.0/5

Yves Business - 28/05/2021 Confirmed reviews ALL

When you need simething they promise and don t do it. Yiu need to ask 3 time abd push to ge the service you deserve. Sometime you din t get it! Like widiw not clising abd tge explain, upset, tgat is it nornal !

Cher Monsieur L., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Pullman Kinshasa Grand Hotel. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Pullman sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement, Thierry de Jaham Country General Manager RDC

Good stay

Customer review rating 4.5/5

Astrid Solo - 28/05/2021 Confirmed reviews ALL

Good location Good amenities Nice breakfast Very friendly staff

Chère Madame N., Nous vous remercions pour vos commentaires suite à votre séjour à Pullman Kinshasa Grand Hotel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame N., en l’expression de nos sentiments les meilleurs. Cordialement, Thierry de Jaham Country General Manager RDC

Great location great service

Customer review rating 4.5/5

David Couples - 27/05/2021 Confirmed reviews ALL

Service was always helpful and the hotel was located in a better part of the city. Casino located on property for entertainment. Pool was excellent and 24 hour gym.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also noted your recommendations to show more options at breakfast time. I will share this with our Chef in order to better serve you in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry de Jaham Country General Manager RDC

Clean reception hall, good food, natural area

Customer review rating 3.5/5

S. Business - 25/05/2021 Confirmed reviews ALL

Workers are so kind, rooms are good, but works need to be done to make them special

Dear Mr. S., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am happy to announce you that we will be changing half of the carpets this year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry de Jaham Country General Manager RDC

Good stay

Customer review rating 4.0/5

Daniella S. Business - 23/05/2021 Confirmed reviews ALL

I would like to acknowledge the great team at the breakfast restaurant which should give the service example to the other teams

Dear Ms. S., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive feedback. I will share your comments with Hilda and Daniel. I am happy to see that you appreciated some improvement in the Reinforced Cleaning project. Do not hesitate in sharing with me any ideas you might have. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry de Jaham Country General Manager RDC

Good location

Customer review rating 3.5/5

Issa Business - 23/05/2021 Confirmed reviews ALL

Not too bad

Dear Mr. Nkanda A., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive feedback. I will share your comments with our team in order to improve the points that you suggest such as the corridors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry de Jaham Country General Manager RDC

Excellent stay

Customer review rating 5.0/5

Anonymous Business - 17/05/2021 Confirmed reviews ALL

I stayed at the Pullman in Kinshasa for about a month and a half for a work trip this spring. The service was friendly and accommodating, I felt very welcomed. Having breakfast outside every morning was a pleasure and the perfect start to my days, with an extremely friendly breakfast staff that I got to know during my stay.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Prisca and Laetitia. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry de Jaham Country General Manager RDC

excellent service and amazing food

TripAdvisor rating 4.0/5

FrequentFlier1525 Business - 05/04/2021 TripAdvisor review

Staff are friendly and helpful. The premises are green and spacious, which was excellent for social distancing. The location was perfect for business. It was safe to jog in the morning on the road along the river. The river view from the window was breathtaking with the view of Brazzaville town - the closest two capitals in the world. Sushi on the 9th floor restaurant is probably the best in Africa. I am Japanese and I know what the good sushi is ; )

Dear 1525, Thank you very much for your stay and review! It will be agreat pleasure to have you back soon. Sincerely, Thierry de Jaham Country General Manager RDC

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