Pullman Kinshasa Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 695 reviews

Best price
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Pullman Kinshasa Grand Hotel - Image 1
Pullman Kinshasa Grand Hotel - Image 2
Pullman Kinshasa Grand Hotel - Image 3
Pullman Kinshasa Grand Hotel - Image 4
4 Avenue Batetela, 9535 KINSHASA, Democratic Repub. of Congo

Description

Hotel extras

  • At the heart of the business district, near the city center.

  • SAFE HOTELS PREMIUM certification

  • A vast relaxation area: pool, fitness room, tennis courts, hammam, and sauna.

  • 11 modern meeting rooms.

  • 4 restaurants, 2 bars, and a nightclub for flexible and creative dining.

Our accommodation(s)

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535 KINSHASA
Democratic Repub. of Congo

GPS:-4.312444, 15.273444

Telephone
Fax +243 858 000 111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  695 reviews

TripAdvisor Rating  4.4/5  684 reviews

Certificate of excellence 2024

Amazing stay

TripAdvisor rating 5.0/5

Danielle E TripAdvisor review

Outstanding service from start to finish! The staff went above and beyond to make our stay comfortable and memorable. Everyone was incredibly welcoming, attentive, and professional. We will definitely come back!

Dear Danielle E., Thank you so much for sharing your review. We appreciate your kind words and are so glad that you had a comfortable stay at Pullman Kinshasa Grand Hôtel. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again for your time and and we would love to have you back soon! Sincerly, Jenny E. Guest Experience Manager

Customer review rating 3.0/5

Albert T. Business - Confirmed reviews ALL

High time to focus on listening, service and actions. I continuously had issues with wifi, tv channels (one day ok, the other day not working), several phone touches do not work (housekeeping ,maintenance, concierge etc). On my last day, I requested a wake up call at 4am and never received it. As I was not having breakfast, I asked for a sandwish, I never received it. I re asked at 4:30 as the airport transfer was at 5am, they said it will take too much time! If a simple sandwish with ham cannot be done in 30mins, better close the restaurant. This is really inadmissible and above all in a difficult environment, do the extra mile. When leaving hotel so early, no need to ask, have already coffee with some croissant at reception. Is this costly? Make the difference! Other issue, I received a proforma for the room at USD210, however when we pay by Visa card, it os converted into local francs at their higher rate, and the room came up to USD240!

Dear Albert T., Thank you for taking the time to share your feedback regarding your recent stay at the Pullman Kinshasa Grand Hotel. I appreciate your comments as they are invaluable in our pursuit of excellence. I am pleased to learn that you found your experience to be overall satisfactory; however, I regret to hear about the challenges you faced. I apologize for the inconveniences related to the Wi-Fi connectivity and the television channels. We understand how essential these services are to our guests’ comfort. Your remarks about the wake-up call and the sandwich request have been noted. We strive to ensure that our guests' needs are met promptly, and I am sorry that we did not meet your expectations in this regard. Regarding the payment method, I appreciate your feedback on the currency conversion. I will ensure this matter is reviewed to better inform our guests in the future. Thank you once again for your valuable insights. We hope to welcome you back in the future for a more seamless experience. Best regards, Jenny Ezaty Guest Experience Manager

Customer review rating 1.5/5

Bram P. Business - Confirmed reviews ALL

Avoid this hotel at all cost unless you javel no other option. Everything is overpriced and poor quality

Dear Bram P., Thank you for sharing your feedback. We regret to learn that your experience did not meet your expectations regarding our facilities and service quality. Your concerns are important to us, and we value your input as it helps us improve. Sincerly, Jenny Ezaty Guest Experience Manager ez…

Customer review rating 2.5/5

Hoyle E. Business - Confirmed reviews ALL

The room was ok, clean with good linen and fresh towels. Overall the room was expensive, but no complaints. The restaurant food is very poor. My starter was inedible, the main overcooked. Very slow service, and very expensive. The lobby bar is even worse. Rude staff, an hour wait for a pizza with no apology, and a $150 bill for very poor food and service. I think the catering and service lets this hotel down, and could easily be improved

Dear Hoyle E., Thank you for sharing your feedback regarding your recent stay with us. While we are pleased to hear that you found your room to be clean and comfortable, we regret to learn that your dining experience did not meet your expectations. We strive to provide quality food and attentive service in all our dining venues, and your comments regarding the restaurant and lobby bar have been duly noted. We appreciate your insights as they help us identify areas for improvement and enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future. Sincerely, Jenny Ezaty Guest Experience Manager ez…

Customer review rating 3.5/5

Mukuna E. Business - Confirmed reviews ALL

- Overall good service - Diamond Check in Desk did not have any personne attendons to it - Aircon could be improved - Hot water does not sème to be fonctionnent properly.

Cher Monsieur Mukuna., Nous vous remercions d'avoir pris le temps de partager vos impressions à la suite de votre séjour au Pullman Kinshasa Grand Hôtel . Nous prenons note de vos commentaires concernant le service au check-in et les problèmes de climatisation et d'eau chaude. Votre retour est précieux et sera pris en considération pour améliorer notre service. Cordialement, Jenny E. Guest Experience Manager ez…

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Other web-users rate our hotel

  • 232 reviews 9.5/10 Location
  • 225 reviews 7.5/10 Room
  • 1,989 reviews 9.7/10 Service
  • 10 reviews 7.8/10 WiFi
  • 705 reviews 9.5/10 Food
  • 438 reviews 9.7/10 Vibe
  • 257 reviews 9.4/10 Breakfast
  • 109 reviews 7.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.