Ibis Styles Dresden Neustadt

Customer review rating (ALL Rating) 4.1/5 610 reviews

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Description

Hotel extras

  • Good access to public transportation

  • Spacious rooms perfect for families

  • non smoking hotel

  • Free Wi-Fi

  • Hotspot and historic old town within walking distance

Our accommodation(s)

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Hotel location

Ibis Styles Dresden Neustadt

Fritz Reuter Strasse 21
01097 DRESDEN
Germany

GPS:51.073189, 13.741772

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  610 reviews

Customer review rating 0.5/5

Josef M. Solo - Confirmed reviews ALL

Hotel is completely run down, very difficult to find (miniature sign, not a standard ibis Styles banner), both rooms and common areas show wear & tear, no status recognition and - on top of everything - tap water not suitable for drinking! If you want drinking water, you need to buy it!

Dear Josef, It is disheartening to learn that we fell short of your expectations. We appreciate your note about the bathroom meeting your standards during your stay. However, we sincerely apologize that your experience fell short in several areas. Our team takes pride in maintaining our facilities and regrets any inconvenience caused by signage visibility challenges. While our tap water undergoes regular quality checks, we understand your preference for bottled options. Please know we value our ALL Platinum members and will review our recognition protocols to better reflect your loyalty status. We hope you will consider staying with us again in the future. Best regards, Ihr Team vom ibis Styles Dresden Neustadt

Customer review rating 4.5/5

Jon K. Solo - Confirmed reviews ALL

Cozy hotel - reasonably priced with very friendly staff and great breakfast. Could however do with a further refurbishment og e.g. doors, locks and the corridors.

Dear Jon, Thank you for positively reviewing your visit. We are thrilled you enjoyed your time at our hotel and valued our central location in Dresden-Neustadt. Your kind words about our team’s hospitality and the breakfast selection mean a lot to us. We take pride in offering a welcoming atmosphere and tasty options to start the day right. It’s equally encouraging to hear you appreciated the ease of booking through the ALL Accor app and found our pricing reasonable. That said, we take your note about certain areas needing attention seriously. Regular maintenance is part of our routine, and we’ll review these points to ensure every space reflects our standards. Finally, we’re glad the welcome drink met your expectations and that you’re open to staying connected through our newsletters. Your Silver status in the loyalty program shows your trust in us, and we’re committed to making each stay even better. We look forward to seeing you again. Kind regards, Ihr Team vom ibis Styles Dresden Neustadt

Customer review rating 1.5/5

Miroslaw S. Business - Confirmed reviews ALL

During my stay in this hotel in Neustadt, I experienced several serious issues. Despite having Platinum status, I was assigned a room of extremely poor standard, which felt more like a storage or backroom than a proper guest room. The corridor was partially blocked with storage boxes, making access uncomfortable and inappropriate for a hotel environment. The bathroom ventilation was not working, which was confirmed by the reception staff. However, no action was taken, and no alternative room was offered. The most disappointing part was the check-out experience. The receptionist behaved in a very unprofessional and dismissive manner. Instead of addressing the issues or showing any understanding, I was met with a lack of respect and zero willingness to help. Overall, this stay did not meet even basic expectations, especially considering my loyalty status. I expected a higher standard of service and at least an attempt to resolve the situation.

Dear Miroslaw, Thank you for sharing your opinion with us. We are pleased to know you enjoyed your welcome drink and appreciate your continued loyalty to our ALL Accor program as a Platinum member. We sincerely apologize that your experience fell short in several areas. Our team is committed to addressing concerns promptly and ensuring all guests receive the attentive service we strive to provide. For future stays, please know our front desk is always available to assist with any immediate needs during your visit. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Ihr Team vom ibis Styles Dresden Neustadt

Customer review rating 3.0/5

Torsten H. Business - Confirmed reviews ALL

Parkplatzsituation 8st Horror

Lieber Torsten, Vielen Dank für Ihr Feedback zu unserem Hotel. Wir bedauern sehr, dass einige Aspekte Ihres Aufenthaltes nicht Ihren Erwartungen entsprochen haben. Gerne weisen wir darauf hin, dass unsere Lage in der Neustadt den Zugang zu zahlreichen Sehenswürdigkeiten und öffentlichen Verkehrsmitteln ermöglicht, was viele Gäste schätzen. Die Parkmöglichkeiten in der Umgebung sind zwar begrenzt, bieten jedoch kostenfreie Optionen, die in den direkten Nebenstraßen zu finden sind. Besuchen Sie uns doch auch in der Zukunft wieder, Sie sind immer ganz herzlich willkommen bei uns. Freundliche Grüße und alles Gute Ihr Team vom ibis Styles Dresden Neustadt

Customer review rating 5.0/5

John S. Business - Confirmed reviews ALL

Very helpful staff - Max at check in was very helpful with advice on transportation. Also printed an important document and retrieved my room key when I accidentally locked myself out

Dear John, Thank you for choosing our hotel. We are delighted that your stay at ibis Styles Dresden Neustadt was comfortable. Our team takes pride in assisting with practical needs, from sharing local tips to supporting business requirements. Max was glad to help navigate transportation options and ensure your documents were ready when needed. That said, we regret the inconvenience caused by the internet speed during your visit. Our free Wi-Fi is designed for essential connectivity, and we are exploring enhancements to better meet guests’ needs. Finally, we value your loyalty as a Classic member and are thrilled you found the booking process straightforward through the Accor ALL app. Your recommendation means a great deal to us. We look forward to seeing you again. Kind regards, Ihr Team vom ibis Styles Dresden Neustadt

Other web-users rate our hotel

  • 307 reviews 7.5/10 Location
  • 571 reviews 6.2/10 Room
  • 409 reviews 9.1/10 Service
  • 6 reviews 8.1/10 WiFi
  • 346 reviews 8.8/10 Breakfast
  • 242 reviews 6.2/10 Cleanliness
  • 136 reviews 2.1/10 Amenities
  • 5 reviews 0/10 Bar

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