Ibis Styles Dresden Neustadt

Customer review rating (ALL Rating) 4.1/5 617 reviews

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Description

Hotel extras

  • Good access to public transportation

  • Spacious rooms perfect for families

  • non smoking hotel

  • Free Wi-Fi

  • Hotspot and historic old town within walking distance

Our accommodation(s)

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Hotel location

Ibis Styles Dresden Neustadt

Fritz Reuter Strasse 21
01097 DRESDEN
Germany

GPS:51.073189, 13.741772

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  617 reviews

Customer review rating 2.5/5

Daniel L. Solo - Confirmed reviews ALL

Property Review: Ibis Styles Dresden Neustadt Location & Accessibility: The hotel's physical location is poor and highly inconvenient for travelers looking to easily experience Dresden's core historic and cultural sights. Facilities & Infrastructure: The property suffers from aging infrastructure and outdated facilities. The rooms and public areas are showing significant wear and tear, and the building requires a modern refresh to meet competitive hospitality standards. Food & Beverage (Positive Standout): The breakfast offering was excellent and easily the highlight of the stay. The selection, quality, and presentation of the breakfast buffet were outstanding and executed to a very high standard. Final Takeaway While the food and beverage team is doing a wonderful job with the breakfast service, the hotel's outdated facilities and compromised location make it difficult to recommend until a major property renovation is undertaken.

Dear Daniel, Thank you for taking the time to share details of your recent visit to our hotel. We are delighted to know you enjoyed the breakfast service and appreciated the efforts of our food and beverage team. Their dedication to starting your day right is something we take great pride in. That said, we sincerely apologize that your experience fell short in some areas. While our hotel is situated in the vibrant Neustadt district, known for its proximity to cultural landmarks and dining options, we regret any inconvenience you encountered. Our team continuously works to maintain our facilities, and your feedback helps us identify areas for attention. We also note your comments on value and will take them into consideration as we strive to enhance our offerings. The whole team hope to have the pleasure of seeing you again. Best wishes, Ihr Team vom ibis Styles Dresden Neustadt

Customer review rating 1.5/5

Grzegorz P. Families - Confirmed reviews ALL

There is no air conditioning in the hotel, no ice machine available, and no refrigerator in the rooms. The overall condition of the hotel is extremely poor. The decor is in a disastrous state, with peeling paint throughout the rooms, visible stains, and missing parts on the balcony doors. The property appears to be only days away from requiring a complete closure and full renovation. The elevator is also concerning and does not feel safe to use. If this is the standard being offered, I will not be staying with the group for an extended period.

Dear Grzegorz, Your feedback matters to us, and we’re committed to using it to make meaningful improvements. We sincerely apologize that your family stay did not meet expectations. While our rooms include tea/coffee makers and hairdryers, we understand the absence of certain amenities affected your comfort. Our team takes pride in maintaining standards, and we regret any shortfalls in cleanliness or service you encountered. As loyal ALL Accor members deserve exceptional experiences, we’re reviewing your feedback to better align our offerings with guest needs. The central Neustadt location remains ideal for exploring cultural landmarks like Frauenkirche, which we hope offered some enjoyable moments during your visit. We hope you will consider staying with us again in the future. Best regards, Ihr Team vom ibis Styles Dresden Neustadt

Customer review rating 0.5/5

Josef M. Solo - Confirmed reviews ALL

Hotel is completely run down, very difficult to find (miniature sign, not a standard ibis Styles banner), both rooms and common areas show wear & tear, no status recognition and - on top of everything - tap water not suitable for drinking! If you want drinking water, you need to buy it!

Dear Josef, It is disheartening to learn that we fell short of your expectations. We appreciate your note about the bathroom meeting your standards during your stay. However, we sincerely apologize that your experience fell short in several areas. Our team takes pride in maintaining our facilities and regrets any inconvenience caused by signage visibility challenges. While our tap water undergoes regular quality checks, we understand your preference for bottled options. Please know we value our ALL Platinum members and will review our recognition protocols to better reflect your loyalty status. We hope you will consider staying with us again in the future. Best regards, Ihr Team vom ibis Styles Dresden Neustadt

Customer review rating 4.5/5

Jon K. Solo - Confirmed reviews ALL

Cozy hotel - reasonably priced with very friendly staff and great breakfast. Could however do with a further refurbishment og e.g. doors, locks and the corridors.

Dear Jon, Thank you for positively reviewing your visit. We are thrilled you enjoyed your time at our hotel and valued our central location in Dresden-Neustadt. Your kind words about our team’s hospitality and the breakfast selection mean a lot to us. We take pride in offering a welcoming atmosphere and tasty options to start the day right. It’s equally encouraging to hear you appreciated the ease of booking through the ALL Accor app and found our pricing reasonable. That said, we take your note about certain areas needing attention seriously. Regular maintenance is part of our routine, and we’ll review these points to ensure every space reflects our standards. Finally, we’re glad the welcome drink met your expectations and that you’re open to staying connected through our newsletters. Your Silver status in the loyalty program shows your trust in us, and we’re committed to making each stay even better. We look forward to seeing you again. Kind regards, Ihr Team vom ibis Styles Dresden Neustadt

Customer review rating 1.5/5

Miroslaw S. Business - Confirmed reviews ALL

During my stay in this hotel in Neustadt, I experienced several serious issues. Despite having Platinum status, I was assigned a room of extremely poor standard, which felt more like a storage or backroom than a proper guest room. The corridor was partially blocked with storage boxes, making access uncomfortable and inappropriate for a hotel environment. The bathroom ventilation was not working, which was confirmed by the reception staff. However, no action was taken, and no alternative room was offered. The most disappointing part was the check-out experience. The receptionist behaved in a very unprofessional and dismissive manner. Instead of addressing the issues or showing any understanding, I was met with a lack of respect and zero willingness to help. Overall, this stay did not meet even basic expectations, especially considering my loyalty status. I expected a higher standard of service and at least an attempt to resolve the situation.

Dear Miroslaw, Thank you for sharing your opinion with us. We are pleased to know you enjoyed your welcome drink and appreciate your continued loyalty to our ALL Accor program as a Platinum member. We sincerely apologize that your experience fell short in several areas. Our team is committed to addressing concerns promptly and ensuring all guests receive the attentive service we strive to provide. For future stays, please know our front desk is always available to assist with any immediate needs during your visit. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Ihr Team vom ibis Styles Dresden Neustadt

Other web-users rate our hotel

  • 307 reviews 7.5/10 Location
  • 571 reviews 6.2/10 Room
  • 409 reviews 9.1/10 Service
  • 6 reviews 8.1/10 WiFi
  • 346 reviews 8.8/10 Breakfast
  • 242 reviews 6.2/10 Cleanliness
  • 136 reviews 2.1/10 Amenities
  • 5 reviews 0/10 Bar

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