Mercure Trabzon Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 380 reviews

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Mercure Trabzon Hotel - Image 1
Mercure Trabzon Hotel - Image 2
Mercure Trabzon Hotel - Image 3
Mercure Trabzon Hotel - Image 4
Yalincak Mah, No 50 Rize Caddesi Ortahisar, 0 TRABZON, Turkey

Description

Hotel extras

  • 4 km to international airport

  • Ballroom with maximum capacity of 900 people

  • 500 meters to Cevahir Shopping mall

  • Panoramic roof fitness centre, sauna and a swimming pool

  • Many rooms with sea view option

Our accommodation(s)

Hotel location

Mercure Trabzon Hotel

Yalincak Mah, No 50 Rize Caddesi Ortahisar
0 TRABZON
Turkey

GPS:40.98236, 39.82853

Telephone
Fax 4628889001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Bar
  • Meeting rooms

M' CUISINE RESTAURANT & TERRACE

At Mercure Trabzon Hotel the guests are presented a selection of traditional local and contemporary cuisine. You can enjoy the delicacies of local cuisine with the international fusion for you and your valued guests in Trabzon

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  380 reviews

September visit

Customer review rating 4.5/5

Khalid E. Families - Confirmed reviews ALL

The hotel is very nice, clean, good staff, decent room, good size bathroom, free parking, and breakfast was great.we enjoyed our stay. The only problem was the smell of cigarettes smoke coming through the air conditioning .

Dear Khalid E., We very much appreciate your comments regarding your stay at the Mercure Trabzon Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located, Good stay , unpleasant smell

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Amazing stuff. very helpful and hospital. unpleasant smell in the elevator and corridors.

Dear Konstantin M., We very much appreciate your comments regarding your stay at the Mercure Trabzon Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay

Customer review rating 4.5/5

Salik Families - Confirmed reviews ALL

Hotel is at very good location, rooms are very modern and nice. Got the sea view family room. Breakfast was really great. Close to airport. No noise of airplanes in the hotel. Ozger at the reception was very helpful. As Accor Gold member other staff at reception was not aware of perks, where as Ozger knew all 👍

Dear Salik A., We very much appreciate your comments regarding your stay at the Mercure Trabzon Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bad room services

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

All is good, except your room service! We starve begging them put all the needed towels, water and bathroom gadget like toothbrush, ear cleaners, etc that match the number of resident, they just DON'T CARE about you, you have to waste your time talking and arranging ... This is not our job, we paid to rest! To sum up, your room services are not 5 star

Dear Mahmoud A., Thank you for taking the time to tell us about your experience at the Mercure Trabzon Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good choice while in Trabzon

Customer review rating 3.0/5

Abdullah Couples - Confirmed reviews ALL

As an ALL Accor member, I was happy with overall hotel facilities and amenities; not too much with the people I dealt with during my stay. Although I have done the online check-in and registration to the hotel, and sent an email asking for special arrangement, I did not get response to my email nor I liked the way I had to move from one side of the check-in counter to another in order for someone to help me with the check-in. Breakfast variety is excellent, however, I think they need to have more staff to deal with large number of residents, as I hardly found a table that was partially clean and tried to allocate clean fork from another table to use. I used the cleaning service once, I noticed that some of my used towels are kept as is, and just one water bottle is replaced "should be two". In general, I can say that the hotel facilities can be described as 5 star hotel, however, the services provided is lower than that.

Dear Abdullah A., Thank you for taking the time to tell us about your experience at the Mercure Trabzon Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 251 reviews 8.8/10 Location
  • 350 reviews 7.8/10 Room
  • 426 reviews 8.3/10 Service
  • 9 reviews 8.9/10 WiFi
  • 206 reviews 7.9/10 Cleanliness
  • 194 reviews 8.9/10 Breakfast
  • 120 reviews 9.3/10 Vibe
  • 19 reviews 3.4/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.