Sofitel Istanbul Taksim 5 stars

Customer review rating (ALL Rating) 4.1/5 757 reviews

Best price
guarantee
Sofitel Istanbul Taksim - Image 1
Sofitel Istanbul Taksim - Image 2
Sofitel Istanbul Taksim - Image 3
Sofitel Istanbul Taksim - Image 4
Gumussuyu Mah, Siraselviler Cad No 13, Taksim, 34437 ISTANBUL, Turkey

Description

Hotel extras

  • Located in the heart of Istanbul, at Taksim Square

  • 35-minute drive to Istanbul Airport

  • Spacious suites and rooms with impressive views of the Bosphorus

  • Impeccable dining options offering local and French flavors

  • Rooftop Pool & Sofitel Spa inspired by traditional Turkish rituals

Our accommodation(s)

Hotel location

Sofitel Istanbul Taksim

Gumussuyu Mah, Siraselviler Cad No 13, Taksim
34437 ISTANBUL
Turkey

GPS:41.036028, 28.985102

Telephone
Fax +90 212 435 33 33

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  757 reviews

TripAdvisor Rating  4.5/5  877 reviews

Certificate of excellence 2024

Not like I expected

Customer review rating 2.0/5

Hussam Couples - Confirmed reviews ALL

Experienced several issues while staying at this hotel. Checking in person was slow even though I checked in online in advance. Bathroom sink didn't drain well and had to remove the stopper. Hair dryer was not working and it took the hotel a long time to bring another one. Lighting system in the room is confusing to use. The mini bar was not cooling at all and customer service did not fix it even after telling them 3 times. The AC/heater made a cracking noise sometimes so I turned it off completely. Went to use the sauna on first day and it was turned off. Restaurant on 9th floor was closed. The rooms are not sound proof and you can here people talking outside and room cleaning service yelling room service in the morning. The only positive is that the hotel location was great.

Dear Hussam A., Thank you for sharing you feedback about your stay at the Sofitel Istanbul Taksim. First of all, we would like to apologize for the inconvenience that has affected your Sofitel experience. Please rest assured that we will be interesting all the subjects you have mentioned and will take every measure to prevent future occurrences for every subject. Unfortunately, only on the online check-in process we will not be able assist you due to the system is legally unavailable in Turkey but on the other subjects you can be sure that they will not be repeated. We are hoping to get another chance to serve you once again in the near future and provide a superior service to you with Sofitel quality and Turkish hospitality to ensure your comfort. Best Regards, Ertugrul Erduran Guest Experience Supervisor

Worst 5 star I've ever stayed at in all my 22 years of travelling.

Customer review rating 0.5/5

Karthy M. Families - Confirmed reviews ALL

The service was horrendous, the lobby stunk like a sewer. The staff was disorganized and rude, check-in was at 3;00 at 3:45 I was still waiting for my room to be cleaned, granted I arrived at the hotel at 2:30. I was not offered a welcome drink, I spent money for luxury and peace, I received admin and chaos. Your club members room is better off being a converted to a sundowner's chill zone, because you pay extra for a club member room to only have access to the room between 6 to 8 pm. With very little to offer. Your staff at breakfast was absolutely rude to a family member of mine. You cannot call this establishment a 5 star. You may think this review is harsh, but I can assure you I also stayed in Gebze, and the service was ten times better there, I'm not asking you to change the world, but I paid for 5-star service, and it seems I'm better off picking any other brand but Sofitel. The only perks of this hotel are the nice gym and spa facilities, the view and the location. Even the people at the independent salon made me feel more welcomed. Your housekeeping staff has better customer management than your front desk services. Please know my review will be going on TripAdvisor and other platforms. I am not the only guest who has felt like this, there were a few from other families in the lobby with me that shared the same sentiment, so don't take my review lightly I suggest you do something if you want your brand in Taksim not lose its name. Quite frankly I would give this a 0 but it's not an option.

Dear Karthegarson Subramony M., Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every guest, and as our valuable guest you feedback is extremely important, and it will be an important asset to improve ourselves to increase our service quality. Please rest assured that we will be investigating and perform the necessary measures to prevent future occurrences of the subjects you have mentioned. It is our hope to get another chance to serve you again and present Sofitel Istanbul Taksim quality to you and ensure your satisfaction with you visit. Best Regards, Ertugrul Erduran Guest Experience Supervisor

Awful staff language barrier rude staff bad behaviour

Customer review rating 1.0/5

Arooj Families - Confirmed reviews ALL

The location is perfect the hotel room size everything on point the housekeeping staff is so good nice polite and helpful but the staff at reservations at reception is terrible such a strong language barrier so much inconvenience so much of wrongful charges i was charged the double amount on credit card even after i paid in full in cash at check out i was told i will be emailed a confirmation and i am chasing and sent 10 emails since i have returned and nothing i have recieved the check in was horrible the check out was horrible my card was charge £559 witjout my consent or without me notified about it even after i paid in full for cash i have sent 10 enails to send me GM email address and no one sends me details im being passed like a ball reservation says front desk will sort it they say reservation will sort it and nothing is sorted my cash is gone as i paid in full my credit card went over limit coz u keep charging and chargi g

dissappointing

Customer review rating 2.5/5

Richard G. Families - Confirmed reviews ALL

dissappointing

Dear Richard G., Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we will be checking all the subjects you have mentioned to improve our services. It is our hope to be hosting you once again in the near future for a better experience. Best Regards, Ertugrul Erduran Guest Experience Supervisor

🙏🏻

TripAdvisor rating 5.0/5

A J Business - TripAdvisor review

I am extremely satisfied with the services of Nilufer Spa and I am grateful. I wanted to thank them here for the spa services. I suggest that if you use the hotel, be sure to use the hotel spa services and enjoy. These days, we're all stressed out. When we use the hotel spa, we forget everything, so be sure to go and use it. 🙏🏻🌷🙏🏻

In partnership with TripAdvisor

Other web-users rate our hotel

  • 635 reviews 9.2/10 Location
  • 780 reviews 7.4/10 Room
  • 1,121 reviews 7.9/10 Service
  • 12 reviews 5.8/10 WiFi
  • 299 reviews 6.5/10 Cleanliness
  • 280 reviews 6.7/10 Breakfast
  • 95 reviews 8.3/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Istanbul

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.