SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,042 reviews

SLS Dubai Hotel & Residences - Image 1
SLS Dubai Hotel & Residences - Image 2
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Marasi Drive, Business Bay, 124862, 124862 DUBAI, United Arab Emirates

Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

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Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,042 reviews

Customer review rating 4.0/5

Mohammed R. K. Q. Couples - Confirmed reviews ALL

The service quality is very poor

Dear Mohammed, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our location. At the same time, we are truly sorry to hear that the service quality did not meet your expectations. This is certainly not the experience we aim to deliver, and your comments have been shared with the relevant teams for review, and our team shall get in touch with you to learn more about your experience. We appreciate your feedback and hope to have the opportunity to welcome you again for a better experience in the future. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 2.5/5

Danielle N. Business - Confirmed reviews ALL

Would not stay here again. Service very poor. Lacking the usual amazing Dubai service.

Dear Danielle, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations and that the service fell short of the standards you associate with Dubai hospitality. We regret that your overall impression of both the property and service did not reflect the experience we aim to deliver to our guests. Please be assured that your comments have been shared with the relevant teams for review as we continuously work to improve and enhance the guest experience. We sincerely appreciate your honest feedback and hope we may have the opportunity to restore your confidence in the future. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 1.5/5

Humaid A. Friends - Confirmed reviews ALL

My experience was unsatisfactory due to a long check-in delay of over an hour, not receiving the booked city view room, and the level of service was below expectations.

Dear Humaid, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your experience did not meet expectations, particularly regarding the check-in delays, room allocation, cleanliness, and overall service experience. We understand how disappointing this must have been, especially when expectations regarding the booked room and arrival experience were not met. This is certainly not the level of hospitality we strive to provide. Please be assured that your comments have been shared with the relevant teams for review and improvement, particularly regarding arrival procedures, room allocation, and service consistency. We sincerely appreciate your honest feedback and hope to have the opportunity to welcome you again and provide a much improved experience in the future. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 5.0/5

Halima N. Solo - Confirmed reviews ALL

I’m yet to stay at an establishment and give only 10s. It was a tremendous stay highly recommend

Dear Halima, Thank you so much for your wonderful feedback! We're thrilled to hear you had such a tremendous stay with us and appreciate your high recommendation. It means a lot to our team to know we met your expectations! Warm regards, SLS Dubai Guest Experience Team

Customer review rating 2.5/5

Najd D. M. Business - Confirmed reviews ALL

24-Apr - Receptionist was excellent and welcoming however I was not offered a room upgrade (booked with Amex Platinum). I had dinner at Smoke and Mirrors. I split the bill between the credit I had for my hotel room and the rest on my card. Apparently the card was never charged and I received a call the next day by the receptionist requesting me to come down and pay my balance. This made me uncomfortable and embarrassed to feel that I left without paying and was being summoned to pay a bill. Usually such situation is addressed at checkout. 25-Apr. I had breakfast at Fi’lia. I ordered an americano coffee and was served a cappuccino. I ordered a yogurt parfait and was served just granola in bowl without any yogurt (?!). At the Privilege rooftop for lunch, I waited 20 min in the heat before having to flag down staff to place an order for something to drink. At dinner at Smoke and Mirrors, I waited 20 min to get served water. Since it was taking too long, I paid for water and left. That night, I get awoken up at midnight by a call from the hotel saying that my food delivery was waiting outside my hotel room door. I never ordered any food. Very strange. 26-Apr. I came the next day, again to Smoke and Mirrors to give it another chance. There was no receptionist and the manager sat me down but proceeded to ask for all of my information. When asked why I am being interrogated they said they needed to track me. I have never felt so uncomfortable before and decided to leave again. I have stayed at several hotels in Dubai. This hotel has a lot of potential, but I’m sorry to say, was my worst experience. Although negative, I hope you find this feedback important and helpful to improve.

Dear Najd, Thank you for taking the time to share your detailed feedback. While we are pleased to know that you found our reception team welcoming, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We sincerely regret the inconvenience and discomfort caused by the billing follow-up, service delays, incorrect orders, and communication issues you experienced during your visit. This is certainly not the level of experience we aim to deliver. Please be assured that your feedback has been shared with the relevant teams for careful review and improvement, as we continuously work to enhance both our service standards and guest experience. We truly appreciate your honest feedback and hope to have the opportunity to restore your confidence in a future stay. Warm regards, SLS Dubai Guest Experience Team

Other web-users rate our hotel

  • 585 reviews 8.3/10 Location
  • 1,635 reviews 7.8/10 Room
  • 2,935 reviews 8.1/10 Service
  • 9 reviews 6.8/10 WiFi
  • 777 reviews 9.3/10 Vibe
  • 520 reviews 7.7/10 Amenities
  • 505 reviews 5.4/10 Comfort
  • 488 reviews 6.8/10 Cleanliness

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