SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,146 reviews

SLS Dubai Hotel & Residences - Image 1
SLS Dubai Hotel & Residences - Image 2
SLS Dubai Hotel & Residences - Image 3
SLS Dubai Hotel & Residences - Image 4
Marasi Drive, Business Bay, 124862, 124862 DUBAI, United Arab Emirates

Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,146 reviews

Customer review rating 5.0/5

Khaled T. Y. Solo - Confirmed reviews ALL

Really had an amazing trip at the SLS. From as soon as I arrived, Darryl took care of me and made me feel like a VIP. I was given an amazing room on the 55th floor with brilliant views of downtown Dubai and the Burj Khalifa, along with two balconies! Really above all, the staff made the experience excellent, they truly took care of me, especially Isaac at the pool and Darryl at the concierge. It was truly a memorable stay and I am already planning my next trip.

Dear Khaled, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing trip and that our team, especially Darryl and Isaac, made you feel like a VIP. It’s fantastic that you enjoyed the stunning views from your room as well. We strive to provide memorable experiences for all our guests and it’s great to know we hit the mark during your stay. We can’t wait to welcome you back for your next trip! Warm regards, SLS Dubai Guest Experience Team

Customer review rating 5.0/5

Abdelrahman M. R. I. Friends - Confirmed reviews ALL

It was a great luxurious stay. The staff was amazing and supportive

Dear Abdelrahman, Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and found our location and staff to be exceptional. We can’t wait to welcome you back for another luxurious experience! Warm regards, SLS Dubai Guest Experience Team

Customer review rating 5.0/5

Cathy A. K. K. G. N. Solo - Confirmed reviews ALL

Consistent Excellence Its been A. few weeks since I have returned home from my Dubai vacation and had A. moment to reflect on my stay at the SLS Dubai. What stayed with me most from my experience was the people. Housekeeping: Rashidah, Vinod, and Puraman. They made my room feel like A. sanctuary, because the room was beyond clean. Everything was with intention - details noticed - and always consistent. It takes A. very strong team to operate daily at that level and you can tell they are aligned. On top of that they were warm and never intrusive. It felt effortless on my end but I know that's not by accident. Fi'lia (Breakfast) Amina and Team I looked forward to breakfast and that says A. lot. Amina, the hostest, is special. From her warm smile to guests and professional interactions with her team. You cannot fake having good character and work ethic. I had the blessing of staying 10 nights which gace me lots of time to observe. The servers. Wonderful. They listened. Like actually listened. My request was simple, No Hollindaise sauce - and it was honored without any hurtful side comments. Thay may soundsl small, but it mattered to me. I've had experience ms in other places where something like that turned into an uncomfortable moment, so beinf met with quiet respect means A. lot to me. And I have to mention the gentleman at the doors to the outdoor seating. That level of awareness? Not missing A. beat, they opened the door for me while I juggled plates. Those little moments add up. Overall, my stay at the SLS was... smooth. Comfortable. Respectful. And that was because of the many people behind the scenes and right infront of you. Thats what I will remember. I will be back as soon as my schedule allows. Please be safe and take care.

Customer review rating 1.0/5

David E. S. Couples - Confirmed reviews ALL

Multiple restaurants were were closed during my stay and the pool was closed the whole time I was there. They should have given me a heads up that this was the situation. I booked this hotel because of the rooftop pool view and the carna restaurant. They hotel staff did nothing to try to make it up to me. If I would have known then I would have booked a different hotel. Such a disappointing experience

Dear Mr. S., Thank you for choosing SLS Dubai and for taking the time to share your feedback with us. We truly appreciate you staying with us and regret to learn that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused during your stay. We completely understand how disappointing it must have been to find the rooftop pool unavailable, especially as it was one of the reasons you chose our hotel. Kindly note that, due to unpredictable weather conditions in the UAE for the past few days, opening of the pool is directly affected and changed at short notice to ensure the safety and security of our guests. Regarding Carna restaurant, we regret to inform you that it was closed during your stay due to unforeseen circumstances related to the ongoing regional crisis. We understand how important this experience was to you and sincerely apologize for the disappointment caused. Your comments about the lack of compensation or alternative arrangements are taken very seriously. This is certainly not the level of service we strive to provide, and we will be addressing this internally to ensure we handle such situations more proactively in the future. We genuinely value your feedback and would welcome the opportunity to restore your confidence in us. Should you consider visiting us again, please do not hesitate to reach out directly, we would be more than happy to personally assist in arranging your stay and ensuring a much more enjoyable and seamless experience. Thank you once again for your feedback, and we hope to have the chance to welcome you back in the future. Warm regards, SLS Dubai Front Office Team

Customer review rating 5.0/5

Victoria A. S. Solo - Confirmed reviews ALL

Excellent service. Wonderful room service. Restaurants amazing

Dear Victoria A. S., Thank you for your kind words regarding your recent stay at SLS Dubai Hotel & Residences. We are delighted to hear that you enjoyed our excellent service, room service, and dining experiences. Your satisfaction is our priority, and we appreciate your feedback. Goodbye, SLS Dubai Hotel & Residences

Other web-users rate our hotel

  • 600 reviews 8.3/10 Location
  • 1,667 reviews 7.9/10 Room
  • 2,961 reviews 8.3/10 Service
  • 9 reviews 6.8/10 WiFi
  • 778 reviews 9.3/10 Vibe
  • 528 reviews 7.6/10 Amenities
  • 518 reviews 5.5/10 Comfort
  • 492 reviews 7/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Dubai