SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.2/5 3,191 reviews

SLS Dubai Hotel & Residences - Image 1
SLS Dubai Hotel & Residences - Image 2
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SLS Dubai Hotel & Residences - Image 4
Marasi Drive, Business Bay, 124862, 124862 DUBAI, United Arab Emirates

Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

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Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,191 reviews

Customer review rating 1.5/5

Daria K. Couples - Confirmed reviews ALL

I am writing to express my deep disappointment regarding my most recent stay at your hotel. I have been a loyal guest of your brand for years and have stayed at your hotel approximately six times. I am confident this history is clearly visible in your CRM system. Because of this long-term relationship, what happened during my last stay was especially shocking and upsetting. First of all, the room I was initially assigned was in very poor condition — old, worn out, and clearly not up to the standard I was used to in your hotel. During my stay, I sat down on the sofa to drink my coffee, and it suddenly broke. I did nothing beyond simply sitting on it. The next day, I was unable to enter my room because I was told that I had “broken the sofa,” as if this were my responsibility. I explained that the quality and condition of the furniture is not something a guest should be blamed for. Additionally, my room key was blocked multiple times, leaving me locked out of my room on several occasions, which was extremely stressful and inconvenient. At the pool area, I was repeatedly told that payment in US dollars was not accepted. This was very surprising, as US dollars are widely accepted across Dubai — even in supermarkets like Carrefour. Instead, I was required to go down to reception, exchange money, and then return upstairs to make a simple payment. This created unnecessary discomfort and inconvenience. There were also several very unpleasant and confusing situations with the staff regarding payments. On more than one occasion, waiters charged the full amount to my card, and I additionally left the same amount in cash, believing it to be a tip, not realizing the bill had already been fully charged. These situations were handled very poorly and left me feeling uncomfortable and taken advantage of. Overall, my stay was extremely stressful. It genuinely feels as though something has changed in your hotel — possibly the management or internal standards — because this experience was completely different from what I had known before. I am currently still staying within your property only because I moved to your apartments. However, I was placed in a two-level accessible unit designed for guests with disabilities, despite having no such needs. Additionally, my apartment faces a construction site, with constant noise, making it impossible to live comfortably. I will stay only until the 5th, and after that, I will never return. I truly loved your hotels and always chose them with confidence. Unfortunately, what happened during this stay has completely ended that relationship. Sincerely,K. Daria

Dear Daria, Thank you for sharing your feedback and for your loyalty to our brand over the years. We are disappointed to learn that your recent stay did not align with the high standards we aim to provide. Please note that all guest comments are taken seriously and reviewed carefully with the relevant teams, as maintaining our property, service quality, and payment procedures remains a priority for us. We would welcome the opportunity to better understand your experience and review the details with you directly. Kindly contact us at dx…, and our team will be pleased to assist you further. Thank you once again for your feedback. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 5.0/5

Mohammad H. A. S. A. A. Families - Confirmed reviews ALL

Perfect in every detail

Dear Mohammad H. A.. S. A.. A., Thank you for your kind words regarding your recent stay at SLS Dubai Hotel & Residences. We are delighted to hear that you found everything to be perfect. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, SLS Dubai Hotel & Residences

Customer review rating 5.0/5

Morsi B. Couples - Confirmed reviews ALL

excellent experience, luxurious hotel, great food and service

Dear Morsi B., Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed our service, the food, and the luxurious atmosphere of our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, SLS Dubai Hotel & Residences

Customer review rating 5.0/5

Serigne M. S. Solo - Confirmed reviews ALL

I got a free upgrade and early checkin which made me feel they respect old customers so thanks mouhamed for make my trip better

Dear Serigne M. S., Thank you for your kind words about Mouhamed's assistance during your stay. We are pleased to hear that you enjoyed the upgrade and early check-in. Your satisfaction is important to us, and we appreciate your loyalty as a returning guest. Best regards, SLS Dubai Hotel & Residences

Customer review rating 2.0/5

Fatima M. A. Families - Confirmed reviews ALL

During my recent stay at your hotel, which coincided with my birthday celebration as well as several brand collaborations, I had informed your team in advance that I would be creating content and that the view was a key priority for me. I also notified the hotel that I would arrive at 1:00 PM; however, due to a delay, I arrived at 4:00 PM. Despite this, my room was still not ready. I was initially assigned a corner room where the view did not match what I had clearly requested and emphasized beforehand. After raising my concern, I was moved back to my original room, which unfortunately also did not offer the desired view that I needed for my content creation. Additionally, the service throughout my stay was noticeably slow. Any inquiries I made took a long time to be addressed, and when flower bouquets or items from brands and shops arrived for me, there was a significant delay in delivering them to my room. This was quite disappointing, as I had much higher expectations from your hotel, especially given the importance of this stay for me both personally and professionally. I hope this feedback is taken into consideration, as I truly expected a smoother and more attentive experience. Sincerely

Dear Fatima, Thank you for sharing your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations, especially given the importance of the visit for both personal and professional reasons. Your comments regarding the delays, room allocation, and overall service pace have been noted and shared internally for management review. We appreciate you taking the time to share your experience, as feedback like this is essential in helping us review our processes and better align our service with guest expectations. We hope to have the opportunity to restore your confidence in the future. Warm regards, SLS Dubai Guest Experience Team

Other web-users rate our hotel

  • 616 reviews 8.4/10 Location
  • 1,721 reviews 7.9/10 Room
  • 2,908 reviews 8.3/10 Service
  • 10 reviews 5.9/10 WiFi
  • 763 reviews 9.4/10 Vibe
  • 529 reviews 5.5/10 Comfort
  • 502 reviews 6.8/10 Cleanliness
  • 268 reviews 8.6/10 Breakfast

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