Fairmont Ramla Serviced Residences

Customer review rating (ALL Rating) 4.5/5 198 reviews

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Fairmont Ramla Serviced Residences - Image 1
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7713 King Fahad Road, Al Sahafah District, 13329 RIYADH, Saudi Arabia

Description

Hotel extras

  • Enjoy the first Luxury Service Residences in Riyadh at Fairmont Ramla

  • Fairmont Ramla offer short and long term stays.

  • Stunning view overlooking Riyadh city

  • Located very close to Riyadh Boulevard and Riyadh World

  • 20 minutes' drive from King Khaled international Airport

Our accommodation(s)

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Hotel location

Fairmont Ramla Serviced Residences

7713 King Fahad Road, Al Sahafah District
13329 RIYADH
Saudi Arabia

GPS:24.809596, 46.624826

Telephone
Fax +966 11 224 4505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Jones The Grocer

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  198 reviews

Disappointing, I had one of the worst embarrassing moments 👎

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

I will start with the check in, I asked them to make my friend do the check in for me since it’s my wedding and I’m busy to do the check in. They refused and said I must attend and hardly they allow my friend to put my clothes in the room. The staff in the lobby was slow and not welcoming as they should be. Also, when I asked them to change the blanket of the bed they took so long and I called three times for it last call they didn’t even answer, assuming that I will get bored and not order from them again. Second time I ordered slippers the same night and they took exactly the same way I called three times and from the second call they didn’t answer me. I was embarrassed with my wife that I was standing waiting for the slippers to enter the bathroom. The worst and what make me so angry and never ever want to try any Fairmont, that when I tried to explain to the guy who in charge to help me he said “ OUR SERVICE AT NIGHT SHOULD NOT BE THE SAME AS DAY TIME, YOU SHOULD KNOW THAT” His tone was like trying to deliver a message to me that I know nothing and it’s first time for me to pick a hotel with 5 starts ( basically he disrespect me ). I explain what happened to me to the laid how’s in charge of customer service in lobby and she said we will get back yo you. Until now no one even call to apologize. Keep in mind I booked it for my honeymoon thinking that I would have amazing moment with Fairmont 👎

Dear Mr. Mohammed, Thank you for taking the time to tell us about your experience at the Fairmont Ramla Serviced Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fairmont Ramla Management Team

Hotel is not as it used to be

Customer review rating 2.5/5

Amr Y. Couples - Confirmed reviews ALL

this is my 5th time to Fairmont mecca but i must say the hotel is deteriorating , the hotel is exactly the same like 6 years back in terms of rooms & facilities which became a bit outdated ( this coming from Fairmont Riyadh directly in this trip) the buffet quality dropped big time in terms of food offering, variety & quality I had to come back at 7 am to a room with a shower that was leaking water from the roof & drowning the floor and last but not least the below I just checked out from room 5002 and 5014 and requested a limousine to drive me from the hotel to Jeddah airport. The guy's driving is disastrous to say the least and he ended up scratching his car against a taxi on the road so we were requested to stay on the road for almost half an hour coz he simply refused to move and waiting for another car which never came. Honestly, I could've just taken a taxi but I chose to pay more just for the sake of convenience and reliability as this is supposed to be the Fairmont standard. Now I am currently at the risk of not catching my flight and also, I paid 350 SAR in cash in advance for this so-called service.

Good stay

Customer review rating 4.0/5

Hussam Families - Confirmed reviews ALL

It was an amazing room

Dear Mr. Hussam, We very much appreciate your comments regarding your stay at the Fairmont Ramla Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fairmont Ramla Management Team

Customer review rating 5.0/5

Dr A. A. Couples - Confirmed reviews ALL

Wonderful staff and excellent services

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Ramla Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fairmont Ramla Management Team

Excellent staff

Customer review rating 5.0/5

Imad G. Business - Confirmed reviews ALL

Great front desk team Abdallah Al Rasheed, Rania Al Zahrani, and Mohanmed Al Yatmani

Dear Mr. IMAD, We very much appreciate your comments regarding your stay at the Fairmont Ramla Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fairmont Ramla Management Team

Other web-users rate our hotel

  • 99 reviews 9.6/10 Location
  • 216 reviews 9/10 Room
  • 690 reviews 9.4/10 Service
  • 12 reviews 0/10 WiFi
  • 151 reviews 9.6/10 Vibe
  • 122 reviews 9.3/10 Food
  • 120 reviews 9/10 Amenities
  • 88 reviews 9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.