The Harlow Hotel By Accor 3 estrelas

Classificação clientes Avis (Classificação ALL) 3.4/5 150 comentários

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
The Harlow Hotel By Accor - Image 3
The Harlow Hotel By Accor - Image 4
Southern Way, CM18 7BA HARLOW, Reino Unido

Descrição

Extras do hotel

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Nossas acomodações

Localização do hotel

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
Reino Unido

GPS:51.75578, 0.126321

Telefone

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Animais bem-vindos
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes

The Sculpt Bar

Unwind in our modern bar, where you'll find all your favourite tipples and a variety of snacks on our bar menu. Sports fans can also catch all the latest action on TNT Sports.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.4/5  150 comentários

Classificação no TripAdvisor  3.2/5  1.028 comentários

Dishonesty and terrible customer service

Classificação TripAdvisor 1.0/5

Honestjohn2020 Avaliação certificada TripAdvisor

I am absolutely furious with this hotel. It states very clearly on Google maps that it offers free pet friendly stays, this was the only reason I booked it. On checking in I was held to ransom for a £30 pet fee, that's £15 each for the same room! The receptionist first claimed she was the manager and then back peddled. She said she was only the duty manager and had no authority to waive the fee, even though she was produced the evidence of their false claim. She claimed Google maps is not their website, however they are advertising their business on it. According to her it doesn't count and they have no control what Google maps puts! Absolute rubbish every other hotel has pets allowed or not, fees apply, they have FREE expressly written underneath. If it isn't correct that is their fault and responsibility. A chain the size of Accor would have someone who's job it is to ensure correct advertising. What is really appalling is being presented with the evidence they refused to accept it. The correct thing to do is put your hands up waive £30 and get it corrected. For having their error pointed out in the interest of customer relations taking a £30 hit is cheap and the least they should be doing. I could have easily got cheaper hotels that do have a pet fee. Disgusting belligerent attitude to their false advertising and I was told it was my fault for not checking their specific site. Obviously everyone is expected to check every possible website the company could be on before booking! Accor someone hasn't done their job, just put your hands up and sort it. Don't expect customers to pay for your mistakes!

Good value, clean, good food and friendly helpful staff.

Classificação TripAdvisor 5.0/5

marcusantonias Avaliação certificada TripAdvisor

A good location with reasonable access for central London. A pleasant atmosphere with a bijoux and friendly bar area. We found the Hotel to be excellent value although we were part if a coach trip. The room was quiet snd we slept well. Great customer service. Good food, we had an early dinner as part of a coach trip so that we could make it in good time for The Abba Experience in London. The room was clean and tidy, just as expected and all the staff were friendly and very helpful, particularly Roxana and Jacklin who oversaw our dining and breakfast experience. Roxana was very professional but also very friendly and made us feel very welcome.

Dear Marcus, Thank you so much for taking the time to share your feedback about your recent stay at Harlow Hotel. We’re delighted to hear that you found our hotel to be great value, clean, and well-located with reasonable access to central London. It’s wonderful to know that you enjoyed the friendly and helpful service from our team, especially Roxana and Jacklin, who made your dining and breakfast experience special. We’re also glad you appreciated the pleasant atmosphere in our bar area and that you had a quiet, comfortable night’s sleep. We hope you had a fantastic time at The Abba Experience in London, and we look forward to welcoming you back on your next visit. Warm regards, The Team at Harlow Hotel

Hired room/wake

Classificação TripAdvisor 5.0/5

debbie V Avaliação certificada TripAdvisor

Held a wake in The Norfolk Room which was perfect. The staff were very attentive throughout., and the food was good. Everything was handled smoothly and respectifully.

Dear Debbie, Thank you for sharing your experience following the recent wake held in The Norfolk Room at Harlow Hotel. We are deeply honored that you entrusted us with such an important occasion. It means a great deal to us to hear that everything was handled smoothly and respectfully, and that our team provided attentive support throughout. We are glad the food met your expectations and that the room suited your needs. Please accept our heartfelt condolences once again, and know that we are here for you should you ever need our support in the future. With sincere sympathy, The Team at Harlow Hotel

Slechtste hotel ooit !!

Classificação TripAdvisor 1.0/5

Esther v Viagem individual - Avaliação certificada TripAdvisor

Slechtste hotel ooit. Oud en vies. Er is een restaurant maar daar kun je ‘s avonds niet eten. Dus moet naar het ongezellige luidruchtige café. Alleen snack eten en natuurlijk geen wisselgeld. Ook is het betaald parkeren. Het bedrag voor parkeren en hond wordt vervolgens 2 x afgeschreven. Feest met zeer luidruchtig volk. Echt een afrader

Dear Esther, Thank you for sharing your feedback. We're very sorry to hear that your experience at The Harlow Hotel By Accor was disappointing. We sincerely apologise for the issues you encountered, including the limited dining options, lack of change in the café, and the duplicated parking and pet charges. Your concerns are being taken seriously, and we are reviewing our processes to ensure these matters are resolved and not repeated. We also regret the disruption caused by noise during your stay. Creating a peaceful and welcoming environment is important to us, and we are working to improve this for all guests. Thank you again for your comments—they are important in helping us make meaningful improvements. Kind regards, The Harlow Hotel By Accor Management Team

Boa relação preço qualidade

Classificação TripAdvisor 4.0/5

josemG2257OF Romântica - Avaliação certificada TripAdvisor

Hotel com boa relação preço qualidade, situado à entrada de Harlow, perto do aeroporto de Stansted, de Cambridge e de Londres. Quartos confortáveis e bom pequeno almoço. Tem piscina interior com spa. Estacionamento disponivel e grátis.

Nós apreciamos muito seus comentários sobre a sua estadia no Hotel Harlow por AccorHotels. É sempre um prazer receber feedback positivo. Compartilharei seus comentários com nossa equipe. Estou certo de que este feedback servirá como um incentivo para todos os nossos funcionários enquanto nos esforçamos para melhorar continuamente a qualidade dos nossos serviços. Obrigado novamente por compartilhar sua experiência, e esperamos que sua próxima visita será tão agradável quanto a anterior. Sinceramente Nikki

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 251 comentários 7.6/10 Localização
  • 694 comentários 6.5/10 Quarto
  • 595 comentários 7.2/10 Serviço
  • 9 comentários 6.7/10 Wifi
  • 357 comentários 6.8/10 Limpeza
  • 237 comentários 5.3/10 Café da manhã
  • 213 comentários 3.2/10 Comida
  • 210 comentários 4.6/10 Custo-Benefício

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Todos os nossos hotéis em Harlow

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.