The Harlow Hotel By Accor 3 stars

Customer review rating (ALL Rating) 3.9/5 215 reviews

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Southern Way, CM18 7BA HARLOW, United Kingdom

Description

Hotel extras

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Our accommodation(s)

Hotel location

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

The Sculpt Restaurant

Discover a range of delicious options at our onsite restaurant. The Sculpt serves British cuisine with a modern twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  215 reviews

TripAdvisor Rating  3.0/5  939 reviews

Lovely, helpful staff.

TripAdvisor rating 5.0/5

DawnSuri TripAdvisor review

This hotel has very helpful and lovely staff who will try and accomadate you in any way they can - we must mention Hollie as she went out of her way for my daughter with learning and eating difficulties each night of our stay - ensuring she was happy with her food and really making her feel at ease. Thank you so much.

Very comfortable

TripAdvisor rating 5.0/5

232patriciab TripAdvisor review

We have thoroughly enjoyed our stay at this hotel. The room was clean and comfortable. The towels were changed most days although we felt this was not necessary. Tea and coffee making facilities replenished every day. We were part of an Alfa coach tour and were booked in for bed, breakfast and evening meal. We thoroughly enjoyed our meals and felt the food catered for every taste. The only downside was that the plates were very cold and the air conditioning at the food end was set to arctic conditions meaning that although the food was in serving dishes on hot plates, it was only ever lukewarm. Possibly a microwave should be provided. The waiting staff worked very hard and were rushed off their feet at both breakfast and evening meal. We would certainly stay again.

Probably best to avoid.

TripAdvisor rating 2.0/5

Tina W TripAdvisor review

The room was spotlessly clean and comfortable. The breakfast was fine. I had to move into the Harlow Hotel as an emergency because my flat was deemed a fire risk. I arrived with two large suitcases, a bag, a small rucksack, a handbag and a walking stick. I went to reception to check in where I was greeted by a girl who gave me the impression she was in her first day as a receptionist. She faffed around on her computer and told me she'd booked me into a second floor room. I asked where the lift was, she said there wasn't one. Could she not see that I had a lot of luggage and a walking stick. She asked if I'd prefer a ground floor room. This seemed like a good idea. Every other time I asked this girl a question during my stay, she looked at me with a blank expression and said she didn't know. A complete waste of space. The food at the restaurant was nice but the menu was extremely limited. After staying for two days I was told that I'd have to leave because they had double booked my room. Administration does not appear to be a strong point at the Harlow Hotel.

Good day. Thank you very much for your feedback. Please note that we appreciate your feedback and we take it very seriously. We have noted all your negative experiences and we sincerely apologise for this. We have ensure all team members are appropriately trained to handle the various service scenarios you encountered to ensure you have a seamless service. A few of the team members at the Front desk are currently undergoing training and we will ensure the Front desk management stay close to avoid these kinds of situations from recurring. Our menu is also going through some changes but we are always ready to accommodate any dieteries or special requests. Please kindly advise when we can get an opportunity to host you again so we can get a chance to give you a much better experience.

Room suitable, breakfast awful !!!

TripAdvisor rating 1.0/5

Michael W TripAdvisor review

Check in was super fast and efficient Parking on site had to be paid for, but that said was spacious and problem free The room was of a good standard, clean, comfy bed, good quality products provided in the bathroom A peaceful nights sleep The bad bit ........ Breakfast was an added paid for option, a cooked breakfast is not too hard - you would think? The that's on the hot plate were in a sorry state - fried eggs crusty brown awful looking, scrambled eggs a few clubs in the tray, mushrooms looked raw along with the tomatoes next along, the hash brows looked OK, the bean tray scrapped clean, bacon scraps like shoe leather, and finally half a dozen reasonable sausages. I asked one of the very nice ladies (Blanca) clearing the tables, if there was any plan to replenish the hot food and also asked for a couple of poached eggs, she went off to the kitchen to find out, after a few minutes she returned with a plate with 2 fried eggs under cooked (whites snotty) I asked about poached and her reply was that's how the chef said he cooks them, I asked about scrambled and alas they were out of stock ??????? Even the staff took some pictures to send to their WhatsApp group as there was no manager to sort / address the problem All in all a truly awful experience!!!

Thank you so much for your feedback and our sincere apologies for the negative experience you had. We have taken note of all your food related complaints and we are conducting the necessary training and making the needed changes to make your next experience a better one. We look forward to getting another chance to host you and make that positive difference.

Customer review rating 3.0/5

Niki Friends - Confirmed reviews ALL

I requested an iron/ironing board in order to refresh my outfit, I received it when I returned from my night out!! Also, to have to pay for parking when you’re staying in the hotel is a disgrace!! Breakfast was lovely!!

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Other web-users rate our hotel

  • 223 reviews 7.6/10 Location
  • 702 reviews 6.3/10 Room
  • 576 reviews 8/10 Service
  • 10 reviews 7.9/10 WiFi
  • 351 reviews 6.2/10 Cleanliness
  • 219 reviews 7.4/10 Breakfast
  • 218 reviews 5.2/10 Food
  • 182 reviews 6.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.