Mama Shelter Shoreditch

Mama Shelter Shoreditch 4 stars

Customer review rating (ALL Rating) 4.3/5 181 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Cutting edge design

  • Garden Bar

  • Gym free of charge for residents

  • Japanese-style karaoke rooms

  • Local and handmade cuisine

Hotel location

Mama Shelter Shoreditch

437 Hackney Road
E2 8PP LONDON
United Kingdom

  • By plane

    LONDRES HEATHROW At 32km / 19 miles

  • By plane

    STANSTED At 53km / 32 miles

  • By helicopter

    BIGGIN HILL At 51km / 31.69 miles

  • By car

    A10 At 1.6km / 0.99 miles

  • By train

    CAMBRIDGE HEATH At 0.35km / 0.22 miles

  • By train

    ST PANCRAS At 4.8km / 2.98 miles

GPS:51.532247, -0.061692

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MAMA RESTAURANT LONDON

Mama's 480m2 restaurant and her huge 92m2 Greenhouse Bar invite both travellers and Londoners to gather around home cooked dishes and delicious cocktails.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mama Shelter Shoreditch

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  181 reviews

TripAdvisor Rating  4.5/5  205 reviews

Certificate of excellence 2022

Good location, friendly staff, cosy bar, noisy aircon/heating

Customer review rating 3.0/5

Jolien Families - Confirmed reviews ALL

We enjoyed our stay at Mama. The room was clean but the aircon/heating was very noisy. We needed to book a large room because of the baby cot but did not expect this to be a disabled room as well. Loved the bar but was a bit disappointed with the room.

Functional room, inconsistent service.

Customer review rating 3.0/5

Alex Couples - Confirmed reviews ALL

Stayed for 8 nights, upon check in we were given a room with twin beds on the 3rd floor which was not correct. Had to change to a double room on the first floor. Happy to have changed because we could access it easily with the stairs instead of having to use the EXTREMELY slow elevators. Room was tidy and a good size, however we always heard doors slamming in the hallway which was annoying and woke us up a few times. It was lacking in glassware. The room was also located directly above the main entrance to the hotel so every night around 12 and every morning around 6 we heard a very loud scraping sound as the staff put away the outdoor furniture. They should be instructed to lift them and not drag them, it is very loud. INCONSISTENT SERVICE: - We would leave the room in the morning and come back around 5-6pm, we always put out the sign to make up room. On THREE occasions we came back to the room not being cleaned despite having been gone most of the day. First time we called the front desk and left the room for an hour. Second time we caught a maid in the hallway and asked her to do the room. Third time we called the front desk and went to the restaurant for an hour to wait, then i went back up to the room and they had not cleaned the bathroom or changed towels, wet ones were still on the floor. So I had to ask again for maids to go finish the work, it was very inconvenient and annoying. - On our second night at the hotel we called reception and asked for two wine glasses and an ice bucket which were sent up promptly. Then during the week we called and asked for the same thing and were told rudely by a female front desk operator with a french accent that the hotel does not do "room service" (this is not room service - we were not ordering food or drinks just glassware to USE our fridge that was provided. Are we expected to use coffee mugs to drink wine?). She told us to go down to the bar to get what we needed, and when we did the bar did not seem aware that they had to provide these items to hotel guests. I had to wait 10 minutes as they ran around looking for a bottle opener, an item that is generally included in hotel rooms since travellers cannot carry that in luggage. - For the first few days we would have drinks and food at the restaurant and put it on our room tab, but mid week we were told that was not possible and had to pay for our orders on the spot. Why? The inconsistency of service was really annoying. I expect to come back to a clean fresh room at the end of a long day and expect be able to easily order and pay for things at the on site restaurant and bar. I will not be recommending this hotel to friends.

Perfect

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great stay. Brilliant location, lovely lobby area, staff very helpful and friendly. Lovely food and cocktails, rooms ideal too! Would definitely stay again.

Good stay

Customer review rating 3.5/5

Rayne Friends - Confirmed reviews ALL

It was very nice staff are very friendly.

Excellent Hotel in fantastic location with great staff.

Customer review rating 5.0/5

John R. Families - Confirmed reviews ALL

We stayed for 3 nights with our dog. Excellent location - with great bars, restaurants and so much green space.

Good stay and good service

Customer review rating 4.0/5

Bob Business - Confirmed reviews ALL

Lovely service by reception and restaurant staff.

Great hotel...shame about the shower!

Customer review rating 3.5/5

Jess Couples - Confirmed reviews ALL

We loved the hotel's aesthetic and the location is within walking distance of all our favourite spots in Dalston, Shoreditch and Bethnal Green. Sad to say that we had no hot water in the bathroom which is a non-negotiable for an overnight stay! After a good sleep we both endured miserable freezing cold showers which unless you're Wim Hof, is not how you want to start your Saturday morning!! When we mentioned this to the reception desk the receptionist said we were not the only people who had reported the issue and that they had someone coming to fix it but as we were checking out, we did not reap the benefits. They didn't offer any kind of compensation for the major fault which we were surprised about considering a hot shower is a basic requirement for a good stay at a premium hotel!

Everything is perfect except the location

Customer review rating 4.5/5

Kim P. Business - Confirmed reviews ALL

The hotel is amazing, beautiful, fun, only the location is a little bit meh

windowless room and average breakfast

Customer review rating 1.0/5

Simon Business - Confirmed reviews ALL

For the cost of a family room it was a shock to have no window, be in small room, have a skylight that made it too bright in the morning, and then get an average breakfast. style over substance, won't stay agasin.

Dear Simon, Thank you for taking the time to complete our guest survey and for providing us with your valuable feedback. We are sorry that you did not experience the usual high level of service that Mama Shelter London is usually praised for. This is not the service that we strive for. In Mama Shelter, the security and comfort of our guests are our number one priority. We take guest satisfaction very seriously. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. It is important for us to identify areas of improvement required to enhance our guest’s overall journey through the hotel. It is most saddening to hear of the challenges you encountered with the room layout, room features, and quality of breakfast not being up to the standards. I was really shocked to hear of the challenges that occurred. I completely understand your frustration. I truly wish our management team were made aware of it as we would have done everything to have it resolved for you. I have personally addressed the feedback directly to our front-of-house team members to ensure that proper room explanations and information about the room structure are provided upon arrival prior to check-in. The room type you booked for is our Large MAMA Double Double room which is only located on the floor which was assigned to you and once again we would like to apologize if you were not given a proper explanation. After receiving your feedback procedures are introduced and implemented where our reception team will explain all the room’s layout and features upon check-in to ensure challenges like this do not persist again. I have also raised all the points which you have made about the quality of breakfast not being up to standards. Since then our director of food and beverage is constantly monitoring and reviewing all the products to ensure it is up to the Mama standard which we are praised for. I have since shared each point you have raised on your survey with the relevant Heads of Departments so that they may review this with their teams, as well as take the according to action in preventing such an experience like this from occurring again. I do hope that we have the chance to welcome you back to the hotel in the near future so that we can show you the true Mama Shelter London service that we are usually praised for. Going forward we hope that this recent experience would not prevent you from staying with us again and we truly hope that we have the chance to show you the true Mama Shelter London service we are usually praised for. Thank for once again for being our loyal guest and for your loyalty. Please do not hesitate to contact me directly via he… if you would like to make any future reservation with us as I will reassure you that your stay will be accommodated with all the benefits mentioned above with all your preferences and for you have a smooth transition in our hotel. Mama Loves You! HEMAN TAMANG RECEPTION MANAGER

Well located

Customer review rating 4.0/5

Clare Families - Confirmed reviews ALL

We loved the location and the staff. Hotel decor was very cool. Things that need improvement are light fixtures. Having to use your key card is super annoying and not especially great from a safety standpoint. Quick closure , Slamming doors ! So loud and obviously unsafe for anyone with a disability.

Well located to us.

Customer review rating 4.0/5

Xx Families - Confirmed reviews ALL

The rooms lack proper hangers, for example for outerwear. The bathroom turned into nothing but cold water, We got it right after we asked. But taking a shower was not pleasant.

COMFORTABLE STAY

Customer review rating 4.5/5

Hannah Couples - Confirmed reviews ALL

Fantastic hotel with a great vibe and extremely comfortable rooms. Food however is overpriced for the quality of cooking.

creatively designed space with amazing eye for detail, friendly staff, and great location.

Customer review rating 5.0/5

Nathan R. Couples - Confirmed reviews ALL

cultural escape with my wife, and the hotel was perfect change of scenery and unique environment.

Over priced for what you get

Customer review rating 3.0/5

Jess Friends - Confirmed reviews ALL

The hotel is fun - the karaoke booths and DJ. But the rooms are TINY for the amount you pay, the lifts don't work if there's more than 3 people + suitcase because they're so small. At breakfast, they didn't even have brown sauce...no HP sauce in East London???!!!

Hi Jessica, Thank you for taking the time to tell us about your experience at the Mama Shelter London - Shoreditch. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. In regards to the challenges with the room size, we would like to inform you that your booking was made for our small mama room which is smaller compared to our Medium rooms. I truly wish we were made aware of it as our management team would have done everything to have it resolved for you by offering you multiple alternatives and different enhanced room types to accommodate you. I have passed your feedback directly to our food and beverage manager in regards to the brown sauce not being available and we are currently reviewing our products to make them more eco-friendly. We were delighted to hear that you enjoyed our hotel facilities. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly via he… if you would like to make any future reservations with us as I will reassure you that your stay will be accommodated with all your preferences and for you have a smooth transition in our hotel. Mama Loves You! HEMAN TAMANG RECEPTION MANAGER

Cool design

Customer review rating 4.0/5

Ale Solo - Confirmed reviews ALL

Amazing hotel, and really nice staff!! In a cool neighbourhood. But bedrooms doors are so loud that it’s imposible not to wake up when any other guest goes into their room

Lovely Mama

Customer review rating 5.0/5

James Couples - Confirmed reviews ALL

Cheerful, friendly, easy, clean (spotless), jolly, companionable, and all the staff clearly love working with Mama in her Shelter.

Hi James, We very much appreciate your comments regarding your stay at the Mama Shelter London - Shoreditch. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mama Loves You! HEMAN TAMANG RECEPTION MANAGER

Great Location

Customer review rating 5.0/5

Sean B. Friends - Confirmed reviews ALL

Always a pleasure to stay in Mama Shelter. Great Rooms, Food and Cockltails. Will be back again later this year.

Hi Sean, We very much appreciate your comments regarding your stay at the Mama Shelter London - Shoreditch. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mama Loves You! HEMAN TAMANG RECEPTION MANAGER

A real gem of a hotel

TripAdvisor rating 5.0/5

Sandy B Business - TripAdvisor review

I stay at Mama Shelter in Shoreditch fairly reguarly as it is near my work. I have no intentions of going elsewhere. Mama Shelter has a very cool, hip vibe and decor with good rooms (I've stayed in the small and medium rooms) with all the amenaties you need. It's good value, considering it's London, and the staff are always lovely. I haven't tried the food at MS, because there is a fantastic sushi restaurant almost opposite. Convenient location for catching the bus and overground train.

Hi Sandy Thank you so much for your fantastic review! We are thrilled to hear that you enjoyed your stay with Mama. We look forward to welcoming you back! Mama Loves You! xx Alex | Rooms Division Manager

Great hotel, clean rooms shame about the breakfast

TripAdvisor rating 3.0/5

wiss52 TripAdvisor review

Wedding party of 18 stayed overnight. The team organised for us all to sit on a long table but unfortunately the breakfast (which had been A1 the day before) took more than 40 minutes for each person to be served, the actual food was luke warm and the toast burned. What a shame. Staff shortages caused by the pandemic but a little customer care and service and we would have forgiven them.

Hi Wiss52, Thank you for your review and we're sorry about the breakfast and I appreciate we did refund the charges for these breakfasts after a follow up with you. Should you wish to discuss discuss this further, please do reach out to myself on Jamie.kerr@mamashelter.com. Kind regards Jamie General Manager

Courteous staff, great hotel

TripAdvisor rating 5.0/5

LoveTravel206108 Business - TripAdvisor review

It's a great hotel with very caring and always ready-to-help personnel. Rooms are beautifully decorated, in excellent condition and sparkling clean. There's a mini fridge in the rooms - something not so easy to find. If one could think of a downside, that would probably be the absence of room service, although the hotel is a 4-star.

Thank you for the lovely review LoveTravel! We do hope to see you again soon Mama Loves You!!

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