Description
Hotel extras
-
Cutting edge design
-
Garden Bar
-
Gym free of charge for residents
-
Japanese-style karaoke rooms
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Local and handmade cuisine
Our accommodation(s)
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Room
Small Mama Single
- 1 pers. max
- 11 m² / 118 sq ft
- Bedding 1 x Single bed(s)
Room
Small Mama Double
- 2 pers. max
- 12 m² / 129 sq ft
- Bedding 1 x Double bed(s)
Room
Medium Mama Double
- 2 pers. max
- 18 m² / 193 sq ft
- Bedding 1 x Queen size bed(s)
Room
Medium Mama Twin
- 2 pers. max
- 19 m² / 204 sq ft
- Bedding 2 x Single bed(s)
Room
Large Mama Double
- 2 pers. max
- 22 m² / 236 sq ft
- Bedding 1 x Queen size bed(s)
Room
Large Mama Double Assisted
- 2 pers. max
- 22 m² / 236 sq ft
- Bedding 1 x Double bed(s)
- Accessible room
Room
Large Mama Double Double - no window
- 4 pers. max
- 23 m² / 247 sq ft
- Bedding 2 x Double bed(s)
Room
Large Mama Triple - no window
- 3 pers. max
- 35 m² / 376 sq ft
- Bedding 3 x Single bed(s)
Room
Large Mama Double Assisted
- 2 pers. max
- 22 m² / 236 sq ft
- Bedding 1 x Double bed(s)
- Accessible room
Hotel location
Mama Shelter London Shoreditch
437 Hackney Road
E2 8PP LONDON
United Kingdom
GPS:51.532247, -0.061692
Access and transport
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CAMBRIDGE HEATH
Railway station
Access: 350 m / 0.22 mi 5 min walk / 2 min drive
A10
Highway exit
Access: 1.6 km / 0.99 mi 18 min walk / 8 min drive
ST PANCRAS
Railway station
Access: 4.8 km / 2.98 mi 25 min drive
BIGGIN HILL
Helipad/aerodrome
Access: 51 km / 31.69 mi 1 hrs drive
Hotel services
Check-in from - Check out up to
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
MAMA RESTAURANT LONDON
Mama's 480m2 restaurant and her huge 92m2 Greenhouse Bar invite both travellers and Londoners to gather around home cooked dishes and delicious cocktails.
MAMA BAR LONDON
Mama is waiting for you in her central patio where people can also eat and drink at the small Island Bar. Enjoy our unique cocktails, relax, meet people, and share moments with your friends and loved ones while listening to live music.
2 breakfasts
Fitness center
Non contractual photo
Meetings & Events
- Number of Meeting Room
- 6
- Surface of the largest room
- 100 m² / 1076 sq ft
- Maximum seats capacity
- 98
- Maximum capacity for banquets
- 60
Our guest reviews
On trend hotel
Customer review rating 4.0/5
Peter S. Couples - Confirmed reviews ALL
Relaxing vibes
Customer review rating 4.0/5
Anonymous Couples - Confirmed reviews ALL
Hi Clare, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the welcoming atmosphere of our lobby, bar, and restaurant, as well as the helpfulness of our staff. Your feedback about the amenities in the room is duly noted, and we apologize for any inconvenience caused. We'll certainly take your suggestions into consideration for future improvements. We hope that despite these minor issues, you were able to enjoy a relaxing and comfortable stay with us. Thank you again for choosing to stay at Mama Shelter, and we look forward to welcoming you back in the future! Mama Loves You! HEMAN TAMANG FRONT OF HOUSE MANAGER
Groundbreakingly bad service
Customer review rating 0.5/5
Gerben Couples - Confirmed reviews ALL
Dear Gerben, I hope this message finds you well. I want to express my sincerest apologies for the numerous challenges you encountered during your recent stay with us. It deeply troubles me to learn that we failed to meet your expectations and provide you with the comfortable and seamless experience we strive to deliver to all our guests. Regarding the issues with the bed, I am truly sorry for the discomfort you experienced. Your feedback about the mattress and the inadequate resolution provided is invaluable, and I assure you that we are taking immediate steps to address this with our team to ensure that such oversights do not occur in the future. Rest assured that we are reviewing our procedures to ensure that all guests receive the high standard of service and comfort they deserve. Furthermore, I apologize for the inconvenience caused by the shower curtain and the subsequent wet bathroom floor. This is not the experience we want our guests to have, and we are actively looking into ways to improve this aspect of our rooms to prevent similar issues from occurring again. As for the parcel situation, the feedback has been addressed to the team, I understand how frustrating it must have been to arrive and find out that the package had been refused without any prior notice or apology. This is certainly not reflective of the level of service we aim to provide, and I assure you that I will personally investigate this matter to ensure that such miscommunications are rectified and prevented in the future. Please know that your feedback is incredibly important to us, and we are committed to making the necessary improvements to ensure that your next stay with us exceeds your expectations. I would like to extend a gesture of goodwill to you as a token of our apology. Please feel free to reach out to me directly at he… so that we can discuss this further and make arrangements to ensure your next stay with us is nothing short of exceptional. Once again, I apologize for the inconveniences you experienced, and I hope to have the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve. Mama Loves You! HEMAN TAMANG FRONT OF HOUSE MANAGER
Groundbreakingly bad service
TripAdvisor rating 1.0/5
grrben TripAdvisor review
Dear Gerben, I want to express my sincerest apologies for the numerous challenges you encountered during your recent stay with us. It deeply troubles us to learn that we failed to meet your expectations and provide you with the comfortable and seamless experience we strive to deliver to all our guests. Regarding the issues with the bed, I am truly sorry for the discomfort you experienced. Your feedback about the mattress has been addressed to our relevant department head for the internal review, and I assure you that we are taking immediate steps to address this with our team to ensure that such oversights do not occur in the future. Rest assured that we are reviewing our procedures to ensure that all guests receive the high standard of service and comfort they deserve. Furthermore, I apologize for the inconvenience caused by the shower curtain and the subsequent wet bathroom floor. This is not the experience we want our guests to have, and we are actively looking into ways to improve this aspect of our rooms to prevent similar issues from occurring again. As for the parcel situation, the feedback has been addressed to the team, this is certainly not reflective of the level of service we aim to provide, and I assure you that I will personally investigate this matter to ensure that such miscommunications are rectified and prevented in the future. Your feedback is very important to us, I was most concerned to learn of your disappointing experience during your stay with us and I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if you could kindly, please provide us with your contact details and a convenient time to get in touch with you. Please do reach out to me directly at heman.tamang@mamashelter.com so that we can discuss this further and make arrangements to ensure your next stay with us is nothing short of exceptional. Once again, I apologize for the inconveniences you experienced, and I hope to have the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve. I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER
aftercare service is 0/10
TripAdvisor rating 1.0/5
tracycruz TripAdvisor review
Dear Tracy, First and foremost, please allow me to express my regret if nobody got back to you promptly regarding your inquiry. We take guest concerns very seriously, and it is disheartening to hear that our aftercare service did not meet your expectations. I apologize for any inconvenience this may have caused you. Upon receiving your initial call and email regarding your missing cosmetics, we immediately initiated an investigation with our housekeeping team. Unfortunately, despite our thorough efforts, including follow-up discussions with the housekeeping manager and the room attendant who serviced your room, we were informed there was no items left in the room and we were unable to locate your two bags of cosmetics and perfume in the room when housekeeping serviced your room after your departure. Rest assured, we take the security and handling of our guests' belongings very seriously, and it is not our practice to dispose of or mishandle any items left behind in our rooms. I sincerely apologize for the inconvenience you have faced and for any lack of communication or resolution as our team was awaiting the results of the investigation. Your feedback is very important to us, and we are committed to improving our service and communication processes to prevent similar occurrences in the future. I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if we could schedule a call to discuss this matter further or to provide any necessary assistance. Guest satisfaction is our utmost priority here at Mama Shelter London Once again, I apologize for the inconvenience and frustration you have experienced, and I appreciate your patience and understanding. I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER
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