The Harlow Hotel By Accor 3 stars

Customer review rating (ALL Rating) 3.5/5 192 reviews

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Description

Hotel extras

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Our accommodation(s)

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Room 1

Hotel location

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

THE SCULPT RESTAURANT

Discover a range of delicious options at our onsite restaurant. The Sculpt serves British cuisine with a modern twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  192 reviews

Customer review rating 2.5/5

Graham S. Solo - Confirmed reviews ALL

Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found our team to be friendly and helpful and that the air conditioning met your expectations. We are sorry to learn that aspects of the hotel's condition, bathroom cleanliness, and breakfast selection did not meet your expectations. Your comments regarding the coffee machine and breakfast variety have also been noted and will be shared with the relevant teams for review. We appreciate your valuable feedback and hope to have the opportunity to provide you with a much-improved experience in the future.

Customer review rating 4.5/5

Tracy T. Families - Confirmed reviews ALL

Thank you for your wonderful review. We are delighted to hear that our hotel was perfect for your needs and that you enjoyed a comfortable stay, along with our hot breakfast and wide selection of cereals. We truly appreciate your kind feedback and look forward to welcoming you and your family back.

Customer review rating 0.5/5

Nsiah D. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused. As our team explained on the day, we experienced an unexpected system issue which resulted in only a twin room being available on your arrival. As this did not meet your requirements, we fully understood your decision not to stay and processed a full refund accordingly. We regret the disappointment this caused and appreciate your understanding.

Customer review rating 4.0/5

Peter M. Solo - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are delighted to hear that you found our team friendly and appreciated the warm welcome from our receptionist. We also appreciate your comments regarding the bar opening hours and will take your feedback into consideration. We hope to have the opportunity to welcome you back.

Customer review rating 2.5/5

Stephen/dawn B. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations, particularly regarding the condition of your original room. We are pleased our receptionist was able to assist you and appreciate your kind comments about their service. Your feedback has been shared with the relevant teams as we continue to improve both our rooms and overall guest experience. We hope to have the opportunity to welcome you back for a better stay in the future.

Other web-users rate our hotel

  • 261 reviews 7.5/10 Location
  • 717 reviews 6.2/10 Room
  • 697 reviews 7.7/10 Service
  • 12 reviews 7.7/10 WiFi
  • 376 reviews 6.5/10 Cleanliness
  • 252 reviews 6.3/10 Breakfast
  • 209 reviews 3.7/10 Food
  • 203 reviews 5.3/10 Value

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