The Harlow Hotel By Accor 3 stars

Customer review rating (ALL Rating) 3.9/5 227 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Our accommodation(s)

Hotel location

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

The Sculpt Restaurant

Discover a range of delicious options at our onsite restaurant. The Sculpt serves British cuisine with a modern twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  227 reviews

TripAdvisor Rating  3.0/5  929 reviews

Great stay

TripAdvisor rating 4.0/5

Tendai N TripAdvisor review

Had a lovely stay my son loved it the food was great, lovely staff so accommodating from the minute you arrive to the minute you leave. Looking forward to making it my stop over for all our London trips and stop overs before holidays. I'd really recommend the Harlow Hotel.

Could have been better

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Very little staff around, not paying attention to guests when they did need something. Does not cater for allergies. Had to leave the restaurant and go out to get dinner. Thankfully there is a local retail park (if you have a car)

Very helpful Staff

TripAdvisor rating 5.0/5

Adam B TripAdvisor review

Great people and I'd thoroughly recommend. After my wife and I had a nice visit at the hotel our car got stuck in the car park. When I asked in the reception for help two of them (Trevor and Brian) kindly stopped what they were doing and helped. They were so kind and went out of their way to help.

Poor customer relation

Customer review rating 1.0/5

Ge -. R. C. Business - Confirmed reviews ALL

After booking with flex reservation, and reduce my stay, respecting all the conditions, I have to fight since a week now, to have the money back. Entrance personal apparently have not done the necessary, after I asked twice if everything was all right…

Terrible hotel - con

TripAdvisor rating 1.0/5

Hannah H TripAdvisor review

An absolute con of a hotel. Stayed last night on business alone, arrived at 8.45pm after a 2 hour drive, left at 8am for work meetings, simply using the hotel to SLEEP. Received an email at 6.45pm to say I am being charged £100 for smoke burn marks in the curtain nets, considering I am not even a smoker! Tried to call to dispute, but told all management finish at 5pm, asked for a call back before 10.30 tomorrow (due to business commitments after) and told that she will pass a message to ring tomorrow morning, but if not is Friday morning ok. (Lovely lady on reception, no problem with her at all) Can only imagine the amount of people they try to do this too on either the same or similar things, and as I mentioned in my email to them, staying in the first room on the corridor I would have thought if I was smoking and causing burn holes I would have set the smoke alarm off and stunk the place out!!!! Absolutely appalling, would not ever stay here again nor recommend this place to anyone. H Ferry

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Other web-users rate our hotel

  • 233 reviews 7.9/10 Location
  • 741 reviews 5.7/10 Room
  • 583 reviews 8/10 Service
  • 10 reviews 8.5/10 WiFi
  • 376 reviews 5.2/10 Cleanliness
  • 221 reviews 7.2/10 Breakfast
  • 175 reviews 2.6/10 Amenities
  • 170 reviews 6.3/10 Value

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