Novotel Miami Brickell 4 stars

Customer review rating (ALL Rating) 4.3/5 2,791 reviews

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Description

Hotel extras

  • Pet friendly hotel in Miami! Accepts dogs and cats up to 15 kg

  • Enjoy one of the best hotel pools in Miami, on the hotel's rooftop

  • Hotel in Miami near Cruise Port: 15 minutes away

  • Family hotel in Miami: accommodation for up to 4 people

  • 5,000 square feet of meeting space featuring breathtaking views, and natural light

Our accommodation(s)

Hotel location

Novotel Miami Brickell

1500 Southwest 1st Ave
33129 Miami
United States

GPS:25.75996, -80.19911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,791 reviews

Customer review rating 3.5/5

Breanna C. Couples - Confirmed reviews ALL

When booking we thought the hotel was a little nicer than it was from the photos online. When arriving we were impressed by the lobby but the elevator situation or lack thereof def was an issue for how many guests were onsite. Not to mention someone pulled the first alarm mid stay and the elevators did not work for several hours (we were on the 13th floor). Also the pool deck was beautiful but again not accommodating for the amount of people onsite. 6 layout chairs were available, 6! That’s insane for a busy hotel. $18 for a drink too. Lastly super noisy clientele and hallways while sleeping. Really bad thickness of the walls. Staff was friendly but not like overly welcoming upon arrival. Location was walkable to the Brickell main area which was nice. Publix and Walgreens are also walkable!

Dear Breanna C., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Miami Brickell. I appreciate your comments and am pleased to hear that you found our lobby impressive and enjoyed our convenient location. I regret to learn that your experience did not meet your expectations, particularly concerning the elevator situation and the pool deck accommodations. We strive to provide a comfortable environment for all our guests and are actively reviewing our amenities to ensure they meet demand. Regarding the noise levels, I understand how important a restful stay is, and I will communicate this concern to our team for future improvements. Your observations on staff interaction are equally valuable, as we continuously aim to enhance our guest experience. I will ensure this feedback is shared with our team to help us improve our service. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

Customer review rating 3.0/5

Robert S. Couples - Confirmed reviews ALL

Upon arrival , we requested a room away from the elevators. When we get to our room , it is literally 30ft away from the elevators . Once settled , we left for dinner and came back to discover the toilet tank did not refill on its own . Spoke to the front desk about getting another room but was told none were available and that they would send their “engineer” to our room . The guy fixed our toilet in a few minutes and was on his way. The front desk were pleasant and friendly .

Dear Robert S., Thank you for taking the time to share your feedback regarding your recent stay with us. I would like to express my sincerest apologies for the inconvenience you experienced with your room location and the toilet issue. We understand how important it is for our guests to feel comfortable and at ease in their accommodations. I appreciate your acknowledgment of our front desk team's friendliness. I will ensure that your comments about the need for updates are shared with our management team as we continuously strive to enhance our guest experience. Your insights are invaluable to us, and we are grateful for your understanding during these matters. Sincerely, Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

Customer review rating 4.5/5

Alex M. (. Business - Confirmed reviews ALL

Good

Dear Alex M., Thank you for your positive feedback. We are pleased to hear that you had a good experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

Customer review rating 5.0/5

Emily C. Couples - Confirmed reviews ALL

The guy that checked us in was wonderful and very accommodating, didn’t catch his name, black young male with very nice white teeth and an accent, about 5’ 10” height

Dear Emily C., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our friendly staff, clean rooms, and the pool. I will ensure your compliments reach our team, especially the associate who assisted you during check-in. Best regards, Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

Customer review rating 5.0/5

Elizabeth M. Families - Confirmed reviews ALL

The check in was easy, our room was clean, quiet and the staff was inviting, friendly and helpful.

Dear Elizabeth M., Thank you for your positive feedback regarding your stay at Novotel Miami Brickell. We are delighted to hear that you found our hotel clean, convenient, and that our staff made a positive impression. We look forward to welcoming you back in the future. Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

Other web-users rate our hotel

  • 1,283 reviews 8.8/10 Location
  • 1,751 reviews 7.1/10 Room
  • 1,796 reviews 7.7/10 Service
  • 25 reviews 2.9/10 WiFi
  • 894 reviews 7.9/10 Cleanliness
  • 589 reviews 7.6/10 Amenities
  • 482 reviews 8.7/10 Vibe
  • 425 reviews 7.2/10 Breakfast

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