Novotel Miami Brickell 4 stars

Customer review rating (ALL Rating) 4.3/5 2,934 reviews

Best price
guarantee
Novotel Miami Brickell - Image 1
Novotel Miami Brickell - Image 2
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1500 Southwest 1st Ave, 33129 Miami, United States

Description

Hotel extras

  • Pet friendly hotel in Miami! Accepts dogs and cats up to 15 kg

  • Enjoy one of the best hotel pools in Miami, on the hotel's rooftop

  • Hotel in Miami near Cruise Port: 15 minutes away

  • Family hotel in Miami: accommodation for up to 4 people

  • 5,000 square feet of meeting space featuring breathtaking views, and natural light

Our accommodation(s)

Hotel location

Novotel Miami Brickell

1500 Southwest 1st Ave
33129 Miami
United States

GPS:25.75996, -80.19911

Telephone
Fax +1 786-646-9383

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,934 reviews

TripAdvisor Rating  4.5/5  3,161 reviews

Certificate of excellence 2024

Great

TripAdvisor rating 5.0/5

Roving17815586796 TripAdvisor review

The hotel was amazing. The service was really good. The rooftop bar was excellent and the breakfast options were excellent. The hotel is near a lot of things, and is also very clean Gelsy Calvo was great and provided a great customer service.

Know your worth... Horrible first time experience.

TripAdvisor rating 1.0/5

Kwasi H TripAdvisor review

I booked as a friend of mine was also staying here for a conference. I called the day before arrival to request an early check in as I was arriving from Vegas in Miami at 8am. The lady I spoke with was pleasant and told me while there's no guarantee she will place the note for me so the front desk is aware upon my arrival. Upon arrival while in line to check-in, a lady appeared and stated that she was actually next in line to check in. I obliged and allowed her to go ahead of me. She provided her ID to the Attendant and she was requesting an early check in. The Attendant stated that room is available, however, she will have to pay 50% of the daily rate which was around $100. Hearing that, my friend and I started to discuss paying the extra for the early check in which we both agreed to pay. We proceeded to the next agent and asked about early check in and was immediately told no rooms were available. My friend stated that his colleague just told the lady standing beside us that rooms are available at an extra cost. His colleague initially stated "Oh no, she's inquiring about late check out" which was a blatant lie. We again stated that we heard the conversation then Cyrus colleague then told him to check for rooms available. Cyrus, the Agent stood playing with the mouse a few minutes and then reaffirmed that 1 room is available but it's reserved for someone who arrived at 5am this morning. I asked if he saw a note of my early check in request from yesterday which he confirmed he saw but insisted that someone else who arrived at 5am they are holding the room for. Obviously that mysterious 5am person was not on property as they would have already been granted keys for access. Cyrus then stated that I sit in the lobby and wait until 3pm usual check in time. We proceeded to sit in the lobby and then at this point we saw the same lady mentioned earlier with about 2-3 bags looking at us as she proceeded to the elevator. At this point I became upset as I then saw some other guys with bags heading to the elevator as if they just checked in too. Disgusted at the manner in which the situation was handled, I immediately contacted Intercontinental where I last stayed who confirmed that they have rooms available and can grant me immediate check-in at no extra cost, so I left. Of course, Intercontinental cost 2.5 times more than Novotel so this has absolutely nothing to do with money but rather a matter of principle and I am trying really hard not to call out the race card because this was truly how it appeared to my friend and I. I'll NEVER recommend or attempt to stay at this hotel ever again!

Very good

TripAdvisor rating 4.0/5

Daydream744674 TripAdvisor review

This is a mixed review - the downer was that my daughter had to change rooms twice as the first two rooms had inadequate A/C - would not get below 73-75 degrees. Her third room worked fine. Our room's A/C was fine. The staff were great and did their best to help my daughter. The buffet breakfast was good value. Location was good for us as well. Has on-site parking - was a bit tight but probably normal for a city multi-story car park.

Hello! Thank you for sharing your experience. I’m pleased to hear that you found the staff helpful and that you enjoyed our buffet breakfast and convenient location. I apologize for the inconvenience your daughter experienced with the air conditioning. Ensuring our guests’ comfort is a priority, and I appreciate your understanding as we worked to resolve the issue. Your feedback helps us improve, and we hope to welcome you back for an even better stay.

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

the staff id nice, but the location didnt feel good for me, not having enough water in a hotel was shocking. the lack of choice for a restaurant wasnt good either, i wont be coming back

Dear Adrienne E B., Thank you for taking the time to tell us about your experience at the Novotel Miami Brickell. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Average stay

Customer review rating 2.5/5

Joy Families - Confirmed reviews ALL

Could sleep well because of train right de side the hotel, air conditioner didn’t work well, the pillows too hard

Dear Alegria T., Thank you for taking the time to tell us about your experience at the Novotel Miami Brickell. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 1,066 reviews 8.6/10 Location
  • 1,397 reviews 7.5/10 Room
  • 1,563 reviews 7.6/10 Service
  • 27 reviews 3.1/10 WiFi
  • 701 reviews 8.3/10 Cleanliness
  • 519 reviews 7.8/10 Amenities
  • 442 reviews 9/10 Vibe
  • 436 reviews 4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.