Mövenpick BDMS Wellness Resort Bangkok 5 étoiles

Dear Olivier, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Diamond member, I genuinely welcome every guest's feedback, the good, the bad and the ugly as this helps me to constantly reflect on our service offerings and look at ways to continuously improve our guest's experience in the future. However, I understand that your recent stay experience was not up to your expectation and noticed from your comment that you were unhappy with the lack of recognition as a loyal ALL Accor Diamond member, with the communication provided for the member benefits, and the lack of service attentiveness from our team. I sincerely empathize with your feeling and deeply apologize for the service shortfall and for the negative impression service left from your recent visit. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors dissatisfied on this occasion. While I honestly do not have any excuse for this oversight from our team, rest assured that we are implementing a new loyalty training course for all our hotel team to improve the loyalty mindset and deliver a greater experience to our valued members such as yourself and other loyal patrons in the future. I trust this will ease your concerns and bring you comfort and reassurance that your experience and feedback matters to me. Despite the above matter, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring a more blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Majid, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, your opinion is very valuable to me in order to reflect on our current service standard and look at ways to further improve our guest's experience in the future. However, I understand that your recent stay experience was overall up to your expectation, I noticed from your comment that you were unhappy with the selection of the menu at lounge being limited and the food quality did not meet your expectation as well as the chocolate hour menu. I fully empathize with your feelings and recognize that every guest has a different appreciation and expectations in terms of the food & beverages offering, which I sincerely respect. Rest assured that I welcome your feedback in a constructive manner and will review the highlighted points with our Director of Food & Beverages and our Executive Chef to see how we can further enhance our food & beverages offerings and our guest's experience in the future. In the meantime, I also acknowledge that you were unhappy with our beautiful 2 peacock birds that are in a cage. I fully empathize with your feelings and appreciate your constructive feedback. Allow me to transparently share that, we have built a very spacious cage for the safety and protection of Serenity and Harmony, our two peacocks which have been donated to the hotel by the Sukhothai Zoo. These 2 white peacocks are a very rare breed and therefore, the oversized cage was built to keep them safe and stress-free. Additionally, we have a dedicated caretaker for the two peacocks as well as a weekly check by a professional Vet to ensure they are healthy and well taken care off. I trust this will ease your concerns pertaining to the peacocks and bring you comfort and re-assurance that your feedback and experience matters to me and my team. In spite of your disappointment, I sincerely look forward to the opportunity to welcoming you again at Movenpick BDMS Wellness Resort Bangkok and create a better experience on your next travel to the city. If I can be of any personal assistance, please do not hesitate to contact me directly at your convenience. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Mohammed, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Silver member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am pleased to read that you have thoroughly enjoyed your time with us and appreciated the excellent service attentiveness from our team along with everything our resort had to offer for an indulging and blissful stay on this occasion. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another enjoyable moment with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Thi T. H. P., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for choosing Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Gold Elite member, your opinion is very valuable to me in order to reflect on our service offerings and continuously look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the hotel's atmosphere, the signature Thai restaurant Khum Hom, the friendly service from our team along with our healthy breakfast offering, focusing on our guest's well-being. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Franck, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for taking the time to share your recent stay experience at Movenpick BDMS Bangkok Hotel. As a valued ALL Accor Diamond Elite member, your opinion is very valuable to me as this helps me to reflect on our service standard and look at ways to continuously improve our guest's experience in the future. I am glad to learn that your recent stay was entirely up to your expectations, and you have appreciated the overall hotel facilities, the delicious breakfast, the service attentiveness and above all the friendly and genuine service spirit from our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…