Dear Ms. Mimose D. R., Thank you very much for your wonderful 100/100 review and for choosing Mercure Bangkok Makkasan through the ALL Accor App. We are delighted to know that you and your family had such an enjoyable stay with us. It is truly rewarding to hear that you appreciated our spacious and clean rooms, the attentive and well-organized service from our team, the variety of our breakfast, and our convenient complimentary shuttle service to the MRT station. We are also pleased that our location made your journey to the airport easy and that you enjoyed our swimming pool and fitness center. Your kind comments are a great source of motivation for our entire team, and we are especially grateful for your recognition of our commitment to sustainability. It is wonderful to know that our initiatives were noticed and appreciated. Thank you once again for your trust, for being a valued ALL – Accor Live Limitless Silver member, and for recommending us to fellow travelers. We look forward to welcoming you and your family back to Mercure Bangkok Makkasan for another excellent stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Cher M. P., Merci beaucoup pour votre magnifique commentaire et pour avoir choisi Mercure Bangkok Makkasan lors de votre séjour à Bangkok. Nous sommes ravis d'apprendre que vous avez pleinement apprécié votre expérience parmi nous, en particulier l'accueil chaleureux de notre équipe, la rapidité du check-in ainsi que la mise à disposition anticipée de votre chambre. Vos compliments sur la qualité de service du groupe Accor, et plus particulièrement en Asie, nous touchent sincèrement. C'est également un plaisir de savoir que nos installations, la propreté de l'hôtel, le petit-déjeuner et nos initiatives en matière de développement durable ont contribué à rendre votre séjour aussi agréable. Nous vous remercions pour votre fidélité au programme ALL – Accor Live Limitless et pour votre recommandation. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement lors de votre prochaine visite en Thaïlande. Cordialement, Management Team Mercure Bangkok Makkasan

Dear Mr. Philippe G., Thank you very much for sharing your wonderful feedback following your recent stay at Mercure Bangkok Makkasan. We are delighted to learn that you enjoyed your stay and appreciated our comfortable room, rooftop pool with city views, warm welcome, and convenient location for access to Suvarnabhumi Airport via the Airport Rail Link. It is especially rewarding to know that our complimentary tuk-tuk shuttle service contributed positively to your overall experience. We also sincerely appreciate your valuable suggestion regarding the shuttle frequency. Your recommendation to increase the return service from hourly to every 30 minutes has been noted and shared with the relevant team for consideration as we continue to improve guest convenience. As an ALL – Accor Live Limitless Gold member, we are particularly pleased to know that the recognition of your status met and even exceeded your expectations. We are delighted that you enjoyed the room upgrade, fruit basket, welcome amenities, and personalized welcome message from our management team. Providing meaningful recognition to our loyal members is very important to us, and your comments are truly encouraging. Thank you also for your excellent ratings regarding our team, cleanliness, dining experience, bar, pool facilities, and overall service. Your kind words will be shared with our entire team, who will be delighted to know that their efforts helped make your stay memorable. We greatly appreciate your loyalty and recommendation, and we look forward to welcoming you back to Mercure Bangkok Makkasan on your next visit to Bangkok. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. P., Thank you very much for sharing your feedback following your recent stay at Mercure Bangkok Makkasan. We are delighted to know that you found your stay comfortable and enjoyed our accommodation, cleanliness, team service, lunch experience, and overall hotel facilities. At the same time, we sincerely appreciate your comments regarding the walking access from Makkasan Airport Rail Link station. We understand that the sidewalk conditions around the area may make walking less convenient, and we apologize for any inconvenience caused. To assist our guests, the hotel provides a scheduled shuttle service to the MRT station, and our team is always pleased to assist with transportation arrangements whenever possible. We also appreciate your feedback regarding the recognition received as an ALL member. Your comments are important to us and will be shared with the relevant team to further improve our guest experience and member recognition service. Thank you once again for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back again in the near future. Best regards, Management Team Mercure Bangkok Makkasan

Cher Monsieur M., Nous vous remercions d’avoir pris le temps de partager votre expérience suite à votre séjour au Mercure Bangkok Makkasan. Nous sommes sincèrement désolés d’apprendre que le bruit provenant de la voie ferrée a affecté votre confort durant votre séjour. Nous comprenons parfaitement combien un environnement calme est important, en particulier lors d’un voyage d’affaires, et regrettons que votre chambre n’ait pas répondu à vos attentes. Nous prenons également note de vos remarques concernant la vitesse de la connexion WiFi ainsi que votre expérience générale. Vos commentaires ont bien été partagés avec les équipes concernées afin d’améliorer nos services et le confort de nos clients. Nous vous remercions également pour vos commentaires positifs concernant la propreté et l’accueil de notre équipe. Encore une fois, veuillez accepter nos excuses pour les désagréments rencontrés. Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de vous offrir une expérience plus agréable lors d’un prochain séjour à Bangkok. Cordialement, Management Team Mercure Bangkok Makkasan

Dear Mr. Romain J. E., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret to learn that your experience did not fully meet your expectations, particularly regarding the change of venue for the evening cocktail. We understand how this may have affected the overall impression of your Executive room experience, and we truly appreciate your comments as they help us improve. We also take note of your feedback regarding the breakfast selection. Please accept our apologies for the limited variety and the quality of the pastries, which clearly did not meet the standard we strive to deliver. Your comments have been shared with our culinary team for immediate review and improvement. Regarding the deposit upon arrival, we understand your concern. Kindly note that this is a standard procedure to ensure a smooth and secure stay, however, we will continue to improve how this is communicated to our guests to avoid any inconvenience. That said, we are pleased to know that you found our team to be friendly, and we truly appreciate your kind recognition of their efforts. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, Management Team MERCURE BANGKOK MAKKASAN

Dear Mr. P., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mercure Bangkok Makkasan. We are truly delighted to know that you had a very enjoyable experience and appreciated our hotel, convenient location, shuttle service, Songkran pool party, and the warm hospitality provided by our team. Your kind words regarding our respectful and helpful staff mean a great deal to us. We are especially pleased to hear your heartfelt compliments for our morning security guard, as well as our pool, restaurant, and concierge teams. It is always rewarding to know that genuine care and kindness made such a memorable impression during your stay. Please rest assured your recognition will be shared with them. At the same time, thank you for bringing your arrival experience to our attention. We sincerely apologize for the inconvenience and frustration caused during your check-in process. This is certainly not the level of service we aim to deliver. Your comments have been shared with the relevant department for immediate review, coaching, and improvement to ensure a smoother and more professional welcome for all our guests. We also appreciate your suggestion regarding mosquitoes in the lobby area, and our team will continue to strengthen preventive measures for guest comfort. It was truly our pleasure to welcome you, and we hope to have the opportunity to welcome you back again very soon for another memorable stay in Bangkok. Warm regards, Management Team MERCURE BANGKOK MAKKASAN

Dear Mr. L., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to learn that you appreciated many aspects of your experience, particularly the cleanliness and comfort of your room, the security of our lift access system, as well as the friendly and efficient service provided by our concierge team. Your kind remarks are truly valued and will be shared with our team as encouragement. At the same time, we sincerely appreciate your comments regarding our location. While our hotel is conveniently situated near the Airport Rail Link and MRT stations, we understand that accessibility may still feel challenging. Please be assured that we do provide a complimentary shuttle service at scheduled times to facilitate easier connections, and your feedback reinforces the importance of continuously improving this service for our guests. We are also glad to know that you found the booking process simple and satisfactory, and that overall your stay met your expectations. Thank you once again for your constructive feedback. We truly hope to have the opportunity to welcome you back and provide you with an even more seamless experience in the future. Warm regards, The Management Team MERCURE BANGKOK MAKKASAN

Dear Mr. G., Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you had an enjoyable stay and appreciated your room, our swimming pool, and our convenient location close to both the MRT and the Airport Rail Link. It is also wonderful to know that our team made a positive impression with their friendly and professional service. We truly appreciate your constructive feedback regarding the addition of more sun loungers at the pool. Your suggestion is well noted and has been shared with the relevant team as we continuously look for ways to enhance our guest experience and comfort. Thank you once again for your support. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Ms. Khiet Y., Thank you for taking the time to share your feedback following your recent 3-night stay with us. We are pleased to know that our location between the two airports was convenient for your travel needs, and that you chose our hotel for this reason. However, we truly regret to hear about the challenges you experienced regarding accessibility, particularly the distance from public transportation, lack of safe sidewalks, and limited nearby shops. We fully understand how important ease of access is, especially when traveling with family. While our location offers convenience for airport connectivity, we acknowledge that getting around the area may not always be as comfortable on foot. To support our guests, we do provide a complimentary shuttle service to nearby transport hubs, and our team is always happy to assist with transportation arrangements such as taxis or ride-hailing services. We also note your feedback regarding your overall experience, including check-in, accommodation, cleanliness, and service. Your comments have been shared with the respective teams for review, as we continuously strive to improve the guest experience across all touchpoints. Thank you as well for being a valued ALL Classic member. Your feedback is very important to us, and we truly hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable stay. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. B., Thank you very much for sharing your detailed feedback following your recent family stay with us, and for your excellent overall rating. We are delighted to know that you enjoyed a clean, very quiet, and comfortable stay, and that you were fully satisfied with the accommodation, breakfast, cleanliness, Wi-Fi, and check-out experience. We also appreciate your positive comments about our shuttle service on request via WhatsApp, which we are glad to know was efficient and convenient for you. At the same time, thank you for your constructive suggestions regarding the shuttle frequency to the MRT station. Your feedback is very valuable, and we fully understand how increased frequency or on-demand service would enhance guest convenience. This has been shared with our management team for review. We also apologize for the inconvenience caused by the temporary privatization of the outdoor pool area on Sunday evening, and we appreciate your understanding in this matter. Thank you as well for your loyalty as an ALL Platinum member and for recommending Mercure Bangkok Makkasan. We truly hope to welcome you and your family back again in the future and provide an even more seamless experience. Kind regards, Mercure Bangkok Makkasan Team

Dear Ms. N., Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate your comments, as they help us identify areas where we can improve. We are pleased to know that you found the room comfortable and appreciated the hotel’s quieter location, away from city noise and pollution. At the same time, we sincerely regret the shortcomings you experienced regarding housekeeping and room maintenance. Please accept our apologies for the insufficient cleaning, as well as for the broken toilet paper holder and dust on the lampshade. This is certainly below our standards, and your feedback has been shared with our Housekeeping and Engineering teams for immediate review and corrective action. We also thank you for your comments on our team and overall experience. Your feedback is very valuable to us and will help us improve service consistency and attention to detail. Thank you once again for sharing your experience. We hope you will consider giving us another opportunity in the future, so we may provide you with a more satisfying stay. Kind regards, Mercure Bangkok Makkasan Team

Dear Ms. E. T., Thank you for taking the time to share your feedback following your family stay with us. We truly appreciate your honesty, as it helps us identify areas where we need to improve. We are pleased to know that you appreciated the calm atmosphere of the hotel and the quality of our bedding, which are important elements of a comfortable stay. However, we sincerely regret that several aspects of your experience did not meet your expectations. Please accept our apologies for the shortcomings in housekeeping, including the cleanliness of the bathroom and dust in the room. This is clearly below our standards, and your comments have been shared with our Housekeeping team to reinforce attention to detail and quality checks. We are also sorry to learn that the service from our team did not feel as warm and welcoming as expected; this feedback has been communicated to the relevant managers to ensure better service consistency and guest engagement. Regarding the view and location, we understand that these factors may not suit every guest, and we appreciate your understanding in sharing this constructively. Thank you once again for your valuable feedback. We truly hope you will consider giving us another opportunity in the future, so we may provide you with a more pleasant and improved experience. Kind regards, Mercure Bangkok Makkasan Team

Dear Mr. J., Thank you very much for taking the time to share your feedback following your recent business stay with us. We are delighted to learn that you enjoyed our clean and modern hotel, appreciated the comfort of your room, and found our team to be pleasant and welcoming. Your high ratings for cleanliness, Wi-Fi, check-out experience, and our sustainability efforts are truly encouraging and greatly appreciated. We also thank you for your valuable comments regarding the recognition of your ALL Gold status and the welcome drink. Please accept our sincere apologies if you did not have the opportunity to enjoy it during your stay. Your feedback has been shared with the team so we can further improve our service consistency for our loyal members. It was a pleasure to host you, and we sincerely hope to welcome you back again on your next visit to Bangkok, whether for business or leisure. Warm regards, Mercure Bangkok Makkasan Team

Dear Ms. P., Thank you very much for taking the time to share your feedback following your recent stay at Mercure Bangkok Makkasan. We truly appreciate your balanced and constructive comments. We are pleased to learn that you enjoyed the cleanliness of the hotel, the comfort of your room and bedding, as well as the friendliness of our team, which you rated very highly. Your positive remarks about the WiFi service and our sustainability efforts are also sincerely appreciated. At the same time, we regret to hear about the challenges regarding pedestrian access and the noise experienced in some rooms due to the nearby railway. Please accept our apologies for any inconvenience this may have caused. Your feedback has been noted and shared with the relevant teams, as it helps us continuously review room allocation and guest communication to better manage expectations. We are grateful for your loyalty as an ALL Accor Classic member and for your willingness to recommend our hotel. We hope to have the opportunity to welcome you again in the future and provide an even more comfortable and seamless experience. Kind regards, Management Team Mercure Bangkok Makkasan

Chère Madame Isabelle N. A., Un grand merci pour votre magnifique commentaire et pour le temps que vous avez consacré à partager votre expérience détaillée suite à votre séjour au Mercure Bangkok Makkasan. Nous sommes ravis de lire que vous avez apprécié l’accueil, la qualité des services et le design de l’hôtel, ainsi que la prise en charge en navette Tuk-Tuk depuis la station de métro Phetchaburi lors de votre arrivée tardive. Vos compliments sur la réception, le professionnalisme et le sourire de nos équipes — du bagagiste à l’ensemble du personnel — nous touchent sincèrement et seront partagés avec beaucoup de fierté. Nous sommes également heureux que le surclassement en chambre Privilège, la vue panoramique depuis le 22ᵉ étage, le confort de la chambre, la propreté irréprochable, ainsi que nos installations (piscine, salle de fitness, terrasse et bar) aient contribué à rendre votre séjour agréable. Votre appréciation du petit déjeuner, tant pour la variété que pour l’ambiance de la salle et la qualité du service, est une belle reconnaissance pour nos équipes. Nous prenons bonne note de vos remarques constructives concernant le choix de thés et infusions, ainsi que la configuration du lavabo dans la chambre, qui peut effectivement ne pas convenir à tous les types de voyageurs. Vos retours sont précieux et nous aident à continuer d’améliorer l’expérience de nos hôtes. Enfin, nous vous remercions pour votre fidélité en tant que membre ALL Platinum et pour votre recommandation. Ce serait un réel plaisir de vous accueillir à nouveau lors d’un prochain séjour à Bangkok et de vous offrir, une fois encore, une expérience à la hauteur de vos attentes. Cordialement, L’équipe de Direction Mercure Bangkok Makkasan

Bonjour Monsieur Noa b., Merci d’avoir pris le temps de partager votre retour suite à votre séjour au Mercure Bangkok Makkasan. Nous sommes ravis de constater que vous avez apprécié la qualité de l’accueil, le confort de la chambre, la propreté ainsi que le professionnalisme de notre équipe, et nous vous en remercions sincèrement. En revanche, nous regrettons profondément votre insatisfaction concernant le service de blanchisserie. Nous tenons toutefois à apporter une clarification importante : les tarifs de blanchisserie sont clairement affichés et présentés par pièce, et notre équipe a confirmé les prix avec vous avant le traitement du linge. Le service a été effectué conformément aux tarifs communiqués et validés, et ne relève en aucun cas d’une pratique frauduleuse. Nous comprenons néanmoins que le montant final ait pu vous surprendre et nous regrettons que cela ait affecté votre perception globale de votre séjour, malgré une expérience par ailleurs très positive. Votre commentaire a été partagé avec nos équipes afin de renforcer la communication et la transparence lors de la confirmation des services payants, en particulier pour les clients internationaux. Nous vous remercions pour votre franchise et espérons sincèrement avoir l’opportunité de vous accueillir à nouveau afin de vous offrir une expérience pleinement satisfaisante. Cordialement, L’équipe de Direction Mercure Bangkok Makkasan

Chère Madame L., Un grand merci pour votre très belle note et pour avoir partagé votre expérience au Mercure Bangkok Makkasan. Nous sommes ravis de lire que vous avez apprécié le calme du quartier, la facilité d’accès en transports en commun, le confort de la literie ainsi que notre bar, rooftop et piscine. Nous sommes particulièrement heureux que le petit déjeuner vous ait autant plu — votre compliment est une vraie récompense pour nos équipes. Merci également pour votre retour concernant la connexion Wi-Fi ; votre remarque a bien été prise en compte et partagée afin de continuer à améliorer ce point. Merci encore pour votre recommandation et votre confiance. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt à Bangkok pour un autre séjour tout aussi agréable. Cordialement, L’équipe de direction Mercure Bangkok Makkasan

Cher Monsieur Q., Nous vous remercions sincèrement d’avoir partagé votre retour suite à votre séjour au Mercure Bangkok Makkasan. Nous sommes ravis de lire que vous avez apprécié le confort de la chambre, la qualité de la literie, la modernité de l’hôtel ainsi que la simplicité de la réservation via all.com. Vos compliments envers notre équipe et la qualité du WiFi nous font également très plaisir. Nous prenons bonne note de vos remarques constructives. Concernant l’accès piétonnier, nous comprenons que la zone puisse ne pas être idéale pour les déplacements à pied et nous le regrettons. Pour faciliter les trajets, nous proposons une navette électrique vers des points clés à proximité, et notre équipe reste toujours disponible pour conseiller les meilleures options de transport. Nous notons également votre commentaire sur la propreté, ainsi que sur la reconnaissance du statut ALL. Ces points ont été partagés avec les équipes concernées afin de renforcer nos standards et de mieux personnaliser l’expérience de nos membres lors de leurs prochains séjours. Merci enfin d’avoir souligné nos initiatives durables, notamment la navette électrique et le recyclage, qui font partie intégrante de nos engagements. Nous espérons avoir le plaisir de vous accueillir de nouveau à Bangkok et de vous offrir une expérience encore plus aboutie lors de votre prochaine visite. Cordialement, L’équipe de direction Mercure Bangkok Makkasan