Mercure Harbin Sophia Church (Opening November 2019) 4 stars

Overall, satisfied with the stay, and know what to expect when staying at an ibis hotel. Only disappointment was the breakfast buffet, which we cancelled after only 1 visit. Very poor quality; not a lot of choice; food was cold.

Pros Hotel was okay; very near Central Street. Some of the Front desk staff can speak English. Cons Pillows too soft. Heater not strong enough.

The location of this hotel is great. You can walk to Sun Island ( a must see )across the frozen river in winter. It is a couple of minutes to Zhaolin Park to see the ice sculptures there. You can walk to the walking street in a few minutes. There are plenty of restaurants nearby. The room was good in fact better than expected for such a cheap room rate. Enough of the staff spoke English to ensure we got the information we required even though they were always very busy. The room was very clean and big enough.

I was very disappointed with the room as it was just outside the restaurant and I could smell the fumes from the kitchen early in the morning and I could hear the noise from the people there too as the doors were kept open. I couldn't quite sleep after that. However, the only plus point is that it is very near Central Street so it was really convenient to walk back.

Value For Money, Best Location Consider to the price and location, I rate this hotel for 9 out of 10, I would give 10 if the room a bit bigger overall was nice and comfort, the room very clean and temperature of the room also nice. shower room is very small ether, but acceptable. Wife is working well at lobby but at room a bit slow, we didn't take a breakfast because we like to try local street food. Lobby is fine, not too small and check in process is fantastic. located at the best main street of visitors points such as Sophia Church and pedestrian street . suite table for solo traveler, couple and business.

Check in and check out procedure only five minutes..I hate the room because so small like i stay at budget hotel.

Fine for the cost of the room. Bed was incredibly uncomfortable. We asked for another blanket to put under us but it was so dirty, multiple stains and a lot of hair. Shower was nice at the start but then would range from searing hot to very cold. The rooms temp was always nice and warm and room was cleaned well everyday. Breakfast was ordinary however sufficient. I would come back however due to the price value and the location being fantastic. Although the fact that your staff work together with the taxis to get a larger fare really upset me. Very un Accor.

Great location but very basic.

The hotel is nice and we had a good time there. Localization is very comfortable, we could walk around, took taki or bus, it is very convenient. We recommend this hotel.

The construction noise is unbearable,especially the electric drill.And they work from 8AM till late at night.No holidays.Not even on morning of Jan.1 when everyone needs sleep.I assume that the hotel needs to finish the construction fast in order to earn more money.But should not be at the expense of customers' sleep or work in the room.The worst experience ever.Other hotels do construction work daytime but this hotel does till nighttime and on holidays.When I asked to change the room the reception told me that it's like this on every room.I walked few floors and still hear those creaky sound of the drills.The hotel should stop operation if it can't make their customers feel relaxed in the room.The worst experience ever for me especially this trip I travelled with my family.We booked four rooms and all rooms are noisy from this construction.No words from the management on this inconvenience.Not even a warning to what the customers will experience.I usually like to stay at Ibis and other Accor hotels but this hotel is the worst among all the hotels I experienced.Cannot even compare to a BnB where the ownwr will try to make you happy.No apologies,no nothing.If Accor still keep this management then you should consider yourself out of the service business as this is very unprofessional for service business.It didn't show that you care for your customer at all!!!

Good location. Easy to find restaurants nearby. Room is small, this is 'standard' for Ibis hotel. Triple room just fine for 2adult+1 older kid+1 younger kid for an overnight stay. If stay more than 1 night better look for bigger room size hotel as no space to keep luggage.

Very adequate accommodation and helpful staff with their limited English. Hotel well located for the tourist experience and also by going little further for the local shopping malls. Assistance with taxis other than to the airport would have been helpful for English only speakers.

Good location, room and bfast are ok. Staff dont speak english, very crowded during check in, some people offering apt room also

Location is good. Service is not that professional, one staff served all the clients while the other is focused on her job. Towel looks dirty and didn't replace the bed cover as I stayed for 5 nights.

Arrived w a warm welcome. The room was good for the price. Extremely nice location.