Sofitel Harbin Hotel 5 stars

We stayed here 23-25 and 27-28 Dec I choose here as its part of accor group and I have stayed few time in diff Sofitel hotel so I expected a good service as well in here. Porters in Harbin don't help you with luggage, they just stand there and do nothing. The check in desk don't really speak English that well. I travel with my parents and sister and family, but our rooms are quite way apart. Which is quite inconvenient for us My room is not really cleaned properly and there is blood in one of the pillow (no one is having nose bleed btw) so it's quite disappointing to have this experience I did send another request to make sure we are not so far apart in our room in the next stay but it also didn't happen. Bfast was alright, as we can't expect much in Harbin but it's better than the food outside I hope they can improve the service and be more kinder to foreigners

It was a pleasant stay as usual. Staff members are very caring, they went out of their ways to help me when I had problems with my room key.

I just stay 3,5 months in the Sofitel and it was a pleasure ! It is a little bit old style but really clean, also the personal was really helpful !

Very nice hotel but rooms were too hot! Need more AC.

This is my 5th or 6th times to stay here, can't remember. I enjoyed this stay quite a lot as I was arranged in a new type room, very comfortable. The downside is the kitchen, I used to have room service but the foods are not quite hot. Most of the time is only warm, it is quite disappointed.

As always - the service is good and the rooms are great.

Nice as usual. A home from home because I stay so often

fine, nice service, finally cool air and clean room, more suitable than previous experience.

Always great service, noce rooms, good location

Overall it was ok. A couple of minor problems. When I checked in no had realized I have a Sofitel gold card even though I’ve often stayed at the hotel. But the staff in the Club lounge were really nice as usual.

The worest experience. Staffsare nice and good. But I cannot sleep well cause the worest air conditioner i never met before, no cold air even though I set the lowest temperature and max air flow.

the check-in service was very nice. The room smelled bad and was too hot. The AC control unit did not work. My colleague also told me that his room smelled bad and had the same problem with the AC unit.

first day from checkin to checkout good but other days I do not have any explanation and free charge drink

hotel is very old and location is not ideal especially if you want to visit the old city or the wanda indoor ski center. the interior looks very tired. breakfast quality needs to be improved considerably. not sure the value for money. my room was also very warm throughout the night

First of all, Thank you for complete my requests (connecting room and late check-in). Anyway I and me family waited for check-in so long time because of missing something in your payment system. I'd booking in advance payment but your staff said nothing. Hopefully that this event will not happen again. But overall, everything is fine. except air conditioner was not cold.