Sofitel Harbin 5 stars
Customer review rating (ALL Rating) 4.7/5 45 reviews
ALLSAFE approved hotel
Located in provincial government area, near Wanda Plaza and Xiangjiang Pk.
Central Str., Sun Island Park, Hagia Sophia, and Tiger Park.
International, Chinese (Northeastern), and Japanese Cuisine.
Dream in comfort with Sofitel MyBed.
Dream in comfort with Sofitel MyBed.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
68 Ganshui Road, Xiangfang District
CITY BUS: 209, 86, 23, 74
Provincial Hospital Stop: Line 2 Provincial Hospital Shengyiyuan
TAIPING INTL APT At 45km / 27.96 miles - Shuttle paying
HARBIN RAILWAY ST At 3.5km / 2.17 miles
WEST RAILWAY ST At 12.87km / 8 miles
Check-in from - Check out up to
Elements restaurant combines French Cuisine, South American dishes, Japanese Cuisine with local dishes. We provide service with French elegance to bring pleasure and enjoyment to guests.
Fine dining with traditional local flavour. Luxurious and elegant decor, 15 private rooms.
ii Japanese restaurant provides the classic and creative Japanese cuisines. Guests will feel the freshest food with elegant service here.
Stay in a luxury Superior or Deluxe Room featuring golf course views, 37" flat screen TV with USB plug for direct music and movies, bathroom with translucent glass wall, complimentary broadband in-room Internet and free WIFI in public areas.
100% genuine reviews from our guestsFind out more
Customer review rating 5.0/5
W. W. Business - Confirmed reviews ALL
亲爱的宾客您好， 非常感谢您与我们一同分享您的住宿体验，哈尔滨索菲特大酒店一直致力于为每一位宾客提供干净舒适的住宿环境，细致周到的服务，很开心我们的努力得到您的认可，高质量的服务一直是我们酒店的宗旨，我们会继续努力，为您的行程增添一份难忘的回忆，期待您的再次光临并能获得您满分的鼓励，Live the French Way 谨启 Lisa YANG 客户体验经理 哈尔滨索菲特大酒店 ge…
Made to feel very welcome
Customer review rating 4.0/5
Nick Business - Confirmed reviews ALL
I got to visit the Sofitel club floor for the first time after Covid. Even though it had been over a year since I had been there, your staff member Sybil remembered my name and really made me and my guest feel welcome there. I have stayed in your hotel many times over the last few years and Sybil has always been so nice to me, very helpful and professional but also really warm and welcoming. It really makes a huge difference to have that kind of personal service at a hotel and I really appreciate it. And I have always enjoyed the club lounge, with its excellent selection of drinks. So all in all an excellent stay, and I really want to give a special note of thanks for Sybil.
Bonjour guest, Thank you for your appreciation of the hotel service by Club lounge Sybil, because of her excellent performance has won the acceptance of your, I feel very proud, I will share your information, encourage all the employees work together, no matter where you go can feel our enthusiasm, sincerely look forward to your visit again. Live the French Way Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Yang ge…
Warm Welcome in Harbin in Winter
TripAdvisor rating 5.0/5
R1218AFpetera TripAdvisor review
We spent Xmas in Sofitel Harbin and had a fabulous break. Everything was great, from the hotel limo pick-up at the airport, to the welcome on arrival, our terrific room, the hospitality in the Club Lounge, the breakfast and the joyful Xmas Dinner, complete with Santa wearing a protective mask. Everyone knows that Harbin in the winter is really cold, but the warmth of the welcoming staff could not have been better. To name staff is difficult because I can't remember all of the names, but among them special thanks to Lydia who generally looked after us, Sybil in the Club Lounge, Guilio at breakfast and the driver who drove the airport limo as well as the bus to the Ice Festival. There's a terrific park opposite the hotel that was covered in fresh snow throughout our stay and which has an excellent walking track as well as lots of family activity playing in the snow. The Ice Festival was sensational, and a fast train day trip to the snow resort of Yabuli was also memorable. Top marks to the hotel, the staff and to the sights of Harbin. Our 2020 Xmas was one to remember.
Dear guest, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin email@example.com
Nice after a very bad start
Customer review rating 3.5/5
Anonymous Couples - Confirmed reviews ALL
Started badly with club lounge being closed and staff not knowing how to deal with the situation. Accor head office helped to arrange a suitable alternative for us. Dinner buffet was poor and staff attitude generally very bad. Hotel itself and room was lovely.
Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin
TripAdvisor rating 4.0/5
clwl8 Couples - TripAdvisor review
Hotel was good. Club facilities were good. However location was a little far from places of interest but with local taxis it was easy to get around. Staff were pleasant and helpful. There was an indoor pool
Dear Guest , Bonjour from Sofitel Harbin, Thank you for sharing your experience with us.and we are sorry for the inconvenience about the location. We would like to thank you very much for your good comments.and we look forward to your next stay at Sofitel Harbin. Sincerely, Lisa Yang firstname.lastname@example.org
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