We stayed here 23-25 and 27-28 Dec I choose here as its part of accor group and I have stayed few time in diff Sofitel hotel so I expected a good service as well in here. Porters in Harbin don't help you with luggage, they just stand there and do nothing. The check in desk don't really speak English that well. I travel with my parents and sister and family, but our rooms are quite way apart. Which is quite inconvenient for us My room is not really cleaned properly and there is blood in one of the pillow (no one is having nose bleed btw) so it's quite disappointing to have this experience I did send another request to make sure we are not so far apart in our room in the next stay but it also didn't happen. Bfast was alright, as we can't expect much in Harbin but it's better than the food outside I hope they can improve the service and be more kinder to foreigners

hotel is very old and location is not ideal especially if you want to visit the old city or the wanda indoor ski center. the interior looks very tired. breakfast quality needs to be improved considerably. not sure the value for money. my room was also very warm throughout the night

First of all, Thank you for complete my requests (connecting room and late check-in). Anyway I and me family waited for check-in so long time because of missing something in your payment system. I'd booking in advance payment but your staff said nothing. Hopefully that this event will not happen again. But overall, everything is fine. except air conditioner was not cold.

Nice rooms with very good beds and extremely beautiful bathroom with rain forest shower and additional big bath tub. al the public rooms are extremely luxurious: spacious lobby, cafe, big shopping area (souvenirs, clothes..), fitness/swimming pool, restaurants.Especially worth mentioning is the work of the concierges Joseph and Sky. They answered all our questions (even concerning public transport within harbin, which might be unusual for most clientsg) gave us a lot of advice concerning sightseeing and were always open for a chat or giving us insights of life in harbin. By doing this they have been both, very professional and at the same time e.g. with sky we could talk very familiar, like being friends.Also recommendable is the outrageous breakfast buffet. I have been in several Sofitels, and together with Sofitel SO in Bangkok, the choice of food at the breakfast buffet at Sofitel Harbin is the best.Concerning the staff, Guido will stay in our memories for very good service. Improvements could be made to the bread section (some days bagueteb, bread and rolls seemed to be dry, possibly from the previous day).Improvements are also necessary concerning the refill of the buffet. Especially the yougurt, salad and fruit (especially berries) and pastries section run out of stock berore the official end of the buffet. And in an international luxus hotel I expect a selection of teas at breakfast (not only standard green or black.Surprisingly a lot of staff members (e.g. lotus spa suites, wellness, restaurants) don't speak a single word of English.Evening buffet restaurant is also very recommendable. Huge choice inkluding alkohlic and non-alcoholic drinks at very reasonable price. Chief waiter was also very nice, as he showed us round in the first day, just to convince us that it is worth taking the buffet. We felt like peronape guests.

Sofitel Harbin facilites are quite in line with many other Sofitel properties I have stayed in around the world. Rooms and puiblic spaces are all very nice. One and only complaint was the quality of food in the Elements restauant. We dined there one evening last week at around 8pm. The restaurant is set up in buffet style. Of the fairly vast array of food that was presented we could not find anything that was warmlet alone hot. It appeared that all warming plates were turned off. In the 30 mins or so that we were there we did not see anyone even check the status of the buffet food. The ony service attention we got was a woman that "threw" a plate of raw salmon on our table I have no idea what that was about. I barely found something edible and my wife didn't and she is not a picky eater. We left frustrated, dissapointed and about USD 40 poorer. Not sure how this happend at a Sofitel.BTW Joseph the concierge was great! Thanks Joseph.

I stayed 4 nights in Harbin Sofitel. Check in is smooth though I have to remind them upgrading my room to next category room. The Suite is beautiful and very comfortable though a bit old. During X'mas, they left a small gift on the our desk that gave us a surprise, my wife gave this little present a LIKE.Sofitel Harbin Executive lounge is a good place for chat and drink. All the staff are very nice and helpful. One regret is no chance for us to try their restaurant. On our last night in Harbin, we want to have dinner buffet in hotel but all full. Overall it is good stay in Sofitel Harbin.

Please see my Tripadvisor review. The only thing I did not mention in my review is the location. It is somewhat away from the 'Main Drag". But otherwise, it has a Wanda Shopping Mall next to it which serves us just as well.

Sofitel Wanda Harbin was a great choice. It was within easy access to all we wished to see and do. The staff were efficient, helpful and friendly and made our stay a pleasure. The Hotel is beautifully appointed and we enjoyed all their facilities as well as their excellent restaurants and bar, where the Jasmine tea was made to perfection! Two days of our visit the air became polluted and the hotel provided a complimentary humidifier. Harbin was a unique experience in China. The friendly people, culture, history, and cuisine gave us a bigger picture of China and we would love to return for the Ice Festival.

Insisting for payments after showing the confirmation emails from Accor clearly stating ZERO balance to pay at hotel. The room on lounge level was not cleaned for the whole day till 1050pm, I have to call for cleaning. Refusing to provide free breakfast to Platinum members from Accor. Lounge staff said no breakfast, front desk staff said no breakfast. No room available at 1300 while checkin at lounge, waited for more than 1 hr. I did not expect this would happen as a platinum member there. Worse overal service I have never experienced with Sofitel at all. Now I wish someone from Accor at least can do Sth with my double charged stay cost.

Very nice hotel with helpful and attentive staff. We had a problem with our internet and they were were very diligent in fixing the problem. The concierge desk is very helpful and patient with western visitors. Made our stay very enjoyable.

Visited this hotel twice within a two week period. It is not in downtown Harbin but is within a 20 minute bus ride No. 21, cost 1 Yuan, from downtown and Harbin train station. Huge lobby, staff that are reasonable fluent in English. I had access to the club which had internet, a range of foods and beverages throughout the day. The room wasn't overly hot as some Chinese hotels can be in the middle of winter. Being next door to a Wanda Plaza was a bonus as there was a Starbucks, other western restaurants, a cinema and shops. I had a suite room twice which was a typical Sofitel layout.

I am an Accor Gold member but I got a room with no air-conditioning. I complained and they changed to another room. Next morning I got a terrible headache due to the heat in the room. I complained again and they finally change my room to another floor. I could not believe that room was fully air-conditioned. What is happening at this hotel? No explanations.

I have stayed for 2 nights and was so disappointed. Breakfast did not have much choices, even the bacon was in short in supply. Worst was so many bacteria was growing inside the humdifier, so horrible

I bring my family and book two rooms, base on recommendation from tripAdvisor reviewers. Huge and fancy lobby, all staff are very friendly and speak English . The room design like apartments, very cozy, cupboard and shower room was far from bad so we really enjoy the atmosphere. Didn't feel like stay in a hotel, very homey Very comfort bed and pillows, room temperature also fix us and WiFI connection is super fast. there are working table and comfortable sofa chair for relaxing. Shower room is huge and bathtub are separated from shower room, amenities are complete, water shower running well and towel all very clean. Huge cupboard for our belonging. I really like the design of Sofitel rooms. We didn't take breakfast, so I cant tell about the other area. Water bottle can be request for free. Located next to Wanda shopping mall and hypermarket, we are very happy to shopping there, everything is there, shop till you drop, from branded to nigh market quality, all there. No need to go so far and fight with the cold anymore A bit far from the city, but taxies is very easy to get and priceless, strongly recommended

Checked in personnel did not explain all the benefits of our rate and room ( club floor ) Club food choices quite limited . Need to improve the quality of the coffee , but the two lounge personnel (dec 28-Dec 31) one tall guy with glasses forgot his na be , provided excellent service , warm very friendly and courteous . Breakfast buffet at the second floor always run out of food and not replenished . Worst is dec 31 dinner buffet at second floor ... Went there 7pm all seafood gone . Most dishes gone . Didn't refill ..for the price of rmb 288 we ate nothing special , ran out of seafood , no carving .. Just ordinary food ... Very disappointed . Very very poor concierge service , saw us arriving with luggages didn't lift a finger to help ! Location is good ! Next to a mall !