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Sofitel Harbin Hotel 5 stars

Customer review rating 4.5/5 1,675 reviews

Sofitel Harbin
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+ 25 Services
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Hotel extras

  • Located in provincial government area, close to Wanda Plaza and Xiangjiang Park

  • Central Str., Sun Island Park, Hagia Sophia and Tiger park.

  • International, Chinese (Northeastern) and Japanese Cuisine.

  • Dream in comfort with Sofitel MyBed.

  • Dream in comfort with Sofitel MyBed.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • TAIPING INTL APTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Badminton (Nearby)
  • Skiing
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Sofitel Harbin

68 Ganshui Road
Xiangfang District
150090
harbin
china

Tel: +8645182336888

Fax: (+86)451/82331818

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :  209, 86, 23, 74

  • By plane

    TAIPING INTL APT At 45km / 27.96 miles - Shuttle paying

  • By train

    HARBIN RAILWAY ST At 3.5km / 2.17 miles

  • By train

    WEST RAILWAY ST At 12.87km / 8 miles

GPS :45.740552, 126.678908

Our accommodations

Stay in a luxury Superior or Deluxe Room featuring golf course views, 37" flat screen TV with USB plug for direct music and movies, bathroom with translucent glass wall, complimentary broadband in-room Internet and free WIFI in public areas.

SUPERIOR ROOM, 1 King Size Bed, Park View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King Size Bed, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, Twin Beds, City View

  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King Size Bed, High Floor, City or Park View

  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Beds, High Floor, City View

  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, Club Sofitel, 1 King Size Bed, City or Park view

  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, Club Sofitel, 2 Single Beds, City view

  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

ELEMENTS ALL DAY DINING

Type of cuisine: International

Elements restaurant combines French Cuisine, South American dishes, Japanese Cuisine with local dishes. We provide service with French elegance to bring pleasure and enjoyment to guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHINESE RESTAURANT

Type of cuisine: Regional

Fine dining with traditional local flavour. Luxurious and elegant decor, 15 private rooms.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

II JAPANESE RSTAURANT

Type of cuisine: Japanese

ii Japanese restaurant provides the classic and creative Japanese cuisines. Guests will feel the freshest food with elegant service here.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KU BAR

Non contractual photo

Cigar lounge bar with speciality cocktails and live entertainment every night.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOFITEL CLUB LOUNGE

Non contractual photo

Sofitel Club Lounge is exclusively for Club Sofitel guests and offers daily breakfast, evening drinks, free tea, coffee and soft drinks all day, free internet, meeting room use, laundry and ironing and late check-out.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GLAM LOUNGE

Non contractual photo

Glam Lounge is the perfect place to relax, offering all day refreshments and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 630 m²

  • Maximum capacity: 520 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Sofitel Harbin

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,675 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,003 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Z J.

Customer review rating 4.5/5

Jessi Families - 16/01/2020 Confirmed reviews ALL

It was a pleasant stay, the housekeeping staff and lounge staff were very helpful. Rooms are quite tight as it's hard to fit in all the extra luggage we brought for the weather.

Dear Jessi, We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. but for room size maybe a little small because the hotel was built in 1996. I am sorry for your inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager

Pleasant stay

TripAdvisor rating 4.5/5

clwl8 Couples - 06/01/2020 TripAdvisor review

Hotel was good. Club facilities were good. However location was a little far from places of interest but with local taxis it was easy to get around. Staff were pleasant and helpful. There was an indoor pool

Dear Guest , Bonjour from Sofitel Harbin, Thank you for sharing your experience with us.and we are sorry for the inconvenience about the location. We would like to thank you very much for your good comments.and we look forward to your next stay at Sofitel Harbin. Sincerely, Lisa Yang gem@sofitelharbin.com

Next to shopping center , very good location

TripAdvisor rating 4.5/5

Irah H Family - 28/12/2019 TripAdvisor review

We stayed here 23-25 and 27-28 Dec I choose here as its part of accor group and I have stayed few time in diff Sofitel hotel so I expected a good service as well in here. Porters in Harbin don't help you with luggage, they just stand there and do nothing. The check in desk don't really speak English that well. I travel with my parents and sister and family, but our rooms are quite way apart. Which is quite inconvenient for us My room is not really cleaned properly and there is blood in one of the pillow (no one is having nose bleed btw) so it's quite disappointing to have this experience I did send another request to make sure we are not so far apart in our room in the next stay but it also didn't happen. Bfast was alright, as we can't expect much in Harbin but it's better than the food outside I hope they can improve the service and be more kinder to foreigners

Bonjour my dear guest， Highly appreciated to stay with us and sincerely apologize for inconvenience of your experience at Sofitel Harbin. I deeply regret that you received a welcome was far below the standards which we set for ourselves. Please rest assured that we have taken strong measures regarding the individual concerned and that I have thoroughly briefed to department managers on this issue and already set the proper procedure to follow in the future. I am confidence that your experience will be greatly improved in future. Once again, please accept my sincerely apology and hopefully enjoy to stay with us. Lisa Guest Experience Manager
Customer review rating 4.5/5

Anonymous Business - 25/12/2019 Confirmed reviews ALL

It was a pleasant stay as usual. Staff members are very caring, they went out of their ways to help me when I had problems with my room key.

Bonjour my dear guest Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, and you mention the BKF issue the Chef team will pay attention and improve the quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin ge…

Longtherm stay

Customer review rating 4.5/5

Martin Business - 01/10/2019 Confirmed reviews ALL

I just stay 3,5 months in the Sofitel and it was a pleasure ! It is a little bit old style but really clean, also the personal was really helpful !

Dear Martin, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Nice hotel but too hot

Customer review rating 4.5/5

Anonymous Business - 24/09/2019 Confirmed reviews ALL

Very nice hotel but rooms were too hot! Need more AC.

Dear Guest Greeting from Sofitel Harbin. Thank you for share your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Therefore your feedback is very important to us. Due to the temperature difference between the morning and night, different room's temperature by different locations, I report to the engineering department to pay attention the problem，we fix it as soon as possible. Once again, please accept my sincerely apology and hopefully enjoy to stay with us in future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Mr H.

Customer review rating 4.5/5

Mr H. Couples - 24/09/2019 Confirmed reviews ALL

This is my 5th or 6th times to stay here, can't remember. I enjoyed this stay quite a lot as I was arranged in a new type room, very comfortable. The downside is the kitchen, I used to have room service but the foods are not quite hot. Most of the time is only warm, it is quite disappointed.

Dear Mr. H., Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was report your feedback to our F&B department, We well fix this problem as soon as prossible, wish you back again and have good experience. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…
Customer review rating 4.5/5

William C. W. Business - 18/09/2019 Confirmed reviews ALL

As always - the service is good and the rooms are great.

Dear guest, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Comfortable

Customer review rating 4.5/5

Anonymous Business - 28/08/2019 Confirmed reviews ALL

Nice as usual. A home from home because I stay so often

Dear Guest Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

fine

Customer review rating 4.5/5

Anonymous Business - 22/07/2019 Confirmed reviews ALL

fine, nice service, finally cool air and clean room, more suitable than previous experience.

Bonjour Guest, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Great hotel in Harbin for short or long stay

Customer review rating 4.5/5

D Business - 11/06/2019 Confirmed reviews ALL

Always great service, noce rooms, good location

Bonjour Mr. D., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Pleasant stay

Customer review rating 4.5/5

Nick R. Business - 06/06/2019 Confirmed reviews ALL

Overall it was ok. A couple of minor problems. When I checked in no had realized I have a Sofitel gold card even though I’ve often stayed at the hotel. But the staff in the Club lounge were really nice as usual.

Dear Mr. Nick R, Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

worest experience ever

Customer review rating 4.5/5

Tracy Business - 31/05/2019 Confirmed reviews ALL

The worest experience. Staffsare nice and good. But I cannot sleep well cause the worest air conditioner i never met before, no cold air even though I set the lowest temperature and max air flow.

Dear Tracy Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

good service, bad smell of smoke

Customer review rating 4.5/5

George Business - 22/05/2019 Confirmed reviews ALL

the check-in service was very nice. The room smelled bad and was too hot. The AC control unit did not work. My colleague also told me that his room smelled bad and had the same problem with the AC unit.

Bonjour Mr. George , Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

first day is good, but sencond and third days are worse

Customer review rating 4.5/5

T. Business - 12/05/2019 Confirmed reviews ALL

first day from checkin to checkout good but other days I do not have any explanation and free charge drink

Dear T., Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

2 night stay

TripAdvisor rating 4.5/5

AdrianT2677 Business - 03/05/2019 TripAdvisor review

hotel is very old and location is not ideal especially if you want to visit the old city or the wanda indoor ski center. the interior looks very tired. breakfast quality needs to be improved considerably. not sure the value for money. my room was also very warm throughout the night

Dear Guest Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Good location

TripAdvisor rating 4.5/5

Kaew P Family - 02/05/2019 TripAdvisor review

First of all, Thank you for complete my requests (connecting room and late check-in). Anyway I and me family waited for check-in so long time because of missing something in your payment system. I'd booking in advance payment but your staff said nothing. Hopefully that this event will not happen again. But overall, everything is fine. except air conditioner was not cold.

Bonjour Guest Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Good

Customer review rating 4.5/5

Ck Couples - 18/04/2019 Confirmed reviews ALL

As always very comfortable

Bonjour Guest Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…
Customer review rating 4.5/5

Steve B. Business - 08/04/2019 Confirmed reviews ALL

As always very comfortable .

Bonjour Mr. Stephen B., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

OK but not excellant

Customer review rating 4.5/5

Clematis Business - 03/04/2019 Confirmed reviews ALL

room was a bit untidy, others as usual

Dear Clematis, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…
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