Dear Ms. W., Thank you so much for your lovely words and for sharing your experience with us. We are very happy to hear that you enjoyed our location, the warm hospitality of our team and, most of all, the unique atmosphere here at the Red Sea. It is wonderful to know that you felt so comfortable during your stay. A special thank you for mentioning Mamdouh and Ali. We will be delighted to share your kind words with them. Knowing that their care and attention helped make your stay special means a lot to all of us. We truly hope to welcome you back to Mövenpick El Quseir for another relaxing and memorable stay. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Mahmoud, Thank you very much for your wonderful review! We are delighted to know that you enjoyed a comfortable and relaxing stay with us and appreciated our peaceful atmosphere, cozy surroundings, convenient location, and well-equipped facilities. It is especially heartwarming to hear your kind words about Maryiam. We are very proud of her dedication and warm hospitality, and we will be sure to share your lovely feedback with her. Recognition from our guests is one of the greatest rewards for our team. We truly appreciate your kind recommendation and look forward to welcoming you back for another exceptional and memorable stay. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Omar M., Thank you for your kind words regarding your recent stay at Mövenpick Resort El Quseir. We are delighted to hear that you appreciated our initiatives in water conservation and tree planting, as we strive to make a positive impact on the environment. Your acknowledgment of our team members, Mariam and Mohamed, will certainly be shared with them, as they exemplify our commitment to excellent service. We are also pleased that you enjoyed the snorkeling and diving experiences we offer. We look forward to welcoming you back for another memorable visit. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Mohamed, Thank you very much for sharing such a wonderful and heartfelt review with us. We are truly delighted to know that you and your wife had such a memorable experience at Mövenpick Resort. What makes us especially happy is your story about the evening when you were unsure what to choose for dinner. It is exactly in these personal moments that we hope our hospitality goes beyond expectations. We are particularly pleased to hear that our Reception team took the initiative to involve our Culinary team and that **Chef Hassan** personally took the time to speak with you and prepare a special fish dish for you. Knowing that it became one of the best fish dishes you have ever enjoyed is a wonderful compliment, and we will certainly share your kind words with Chef Hassan and the team. For us, true hospitality is not simply about providing a service, but about listening to our guests, understanding their wishes, and creating thoughtful moments that make their stay truly special. Your experience is a beautiful reflection of this philosophy. Thank you once again for recognizing the genuine care and dedication of our colleagues. We sincerely hope to have the pleasure of welcoming you and your wife back to Mövenpick Resort, where we look forward to creating many more memorable moments for you. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms Mariz, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had such a great experience and that you enjoyed the warm and attentive service provided by our team. Knowing that our colleagues contributed to making your stay comfortable and enjoyable is truly rewarding for us. It is equally wonderful to know that you appreciated the quality of our culinary offerings, the relaxing atmosphere of the resort, and the cleanliness and convenient location of your room. Creating an environment where our guests feel comfortable, cared for, and completely at ease is at the heart of our hospitality. Your kind words are a great encouragement to our entire team, and we will be very pleased to share your appreciation with them. Thank you once again for choosing Mövenpick Resort. We sincerely hope to have the pleasure of welcoming you back soon and creating another memorable experience for you. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Michael L., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Mövenpick Resort El Quseir. We are thrilled to learn that you had a perfect experience and that our team’s hospitality left such a positive impression on you. It is heartening to know that our staff's genuine care and attention to detail contributed to your memorable stay. We take great pride in maintaining our facilities and ensuring that our food and service meet high standards. Your kind words will undoubtedly motivate our team to continue delivering exceptional experiences for our guests. We are grateful for your appreciation and are delighted to hear that you created lasting memories during your time with us. We look forward to welcoming you back in the future for another delightful experience. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Mohamed M., Thank you very much for taking the time to share your experience with us. We are pleased to hear that you enjoyed your overall stay with us and truly appreciate your honest feedback regarding the variety of our buffet. Our culinary team aims to offer a diverse selection of dishes and regularly introduces themed evenings to give our guests the opportunity to discover different cuisines. At the same time, we fully understand that a themed buffet may not suit every individual preference, and we appreciate your suggestion of maintaining a wider choice of international options alongside the themed dishes. Your feedback is very valuable to us and will be shared with our culinary team as we continue to review and improve our dining experience. We hope to have the pleasure of welcoming you back in the future and making your next stay even more enjoyable. Best regards, Mövenpick Resort El Quseir Team

Dear Mr. Elmar D., Thank you for sharing your wonderful feedback following your stay at Mövenpick Resort El Quseir. We are delighted to know that you enjoyed a relaxing and pleasant holiday, our culinary offerings, and the beautiful location of our resort. It is especially rewarding to hear that you found our team very friendly and that our house reef and diving opportunities contributed to such an enjoyable experience. We also sincerely appreciate your constructive comments regarding the wardrobe doors and the pathways. Your observations are valuable to us, and we will share them with the relevant departments for their review and consideration. We are continuously working to maintain and enhance our facilities, while preserving the natural beauty and unique character of our resort. Thank you once again for your kind recommendation. We look forward to welcoming you back to Mövenpick Resort El Quseir for another relaxing and memorable stay. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Mohamed, Thank you very much for your wonderful review and for choosing Mövenpick Resort El Quseir for your stay. It is truly a pleasure to know that you enjoyed every aspect of your experience with us — from our attentive service and culinary offerings to the beauty of our secluded bay and beach. Your kind words are a wonderful recognition of the experience we strive to create for every guest. We are especially delighted that Mr. Abdelgawad from our Reception team, Mr. Mustafa and the Alfresco team, as well as Mr. Mohamed from Orangerie, contributed to making your stay so memorable. We will be sure to share your appreciation with them personally. Nothing makes us prouder than seeing our colleagues create genuine moments of hospitality and connection. Thank you for considering Mövenpick Resort El Quseir one of the best hotels in the region. It was our pleasure to have you with us, and we sincerely hope to welcome you back soon for another exceptional and relaxing stay by the Red Sea. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Hassan, Thank you for your wonderful review and for sharing such kind words about your experience with us. It is truly heartwarming to know that from start to finish, your stay was filled with memorable moments and that our team contributed to such an exceptional experience. We are especially delighted that Mariam at Reception made a lasting impression through her warm hospitality and attentive service. Your lovely mention of our management team and their genuine smiles and positive energy in the mornings means a great deal to us. Creating a welcoming atmosphere where every guest feels valued is at the heart of our hospitality, and your recognition is a wonderful encouragement to the entire team. We sincerely appreciate your kind words and look forward to the pleasure of welcoming you back for another outstanding stay at Mövenpick Resort. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Mohamed K., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that, overall, you had a great experience at our resort. We are, however, sorry to learn about the confusion and disappointment you experienced regarding the padel court charges and the use of your Racket Center voucher. We fully understand your concern, especially as you were playing together with two other guests and our tennis instructor in a recreational setting rather than participating in a formal private lesson. We also appreciate your frustration regarding the voucher, particularly as you had expected it to be accepted as a payment method. Please be assured that we take your comments seriously. We will review the circumstances with our Racket Center team and clarify the applicable conditions for court rentals, private lessons, and voucher usage to ensure that these are communicated more clearly to our guests in the future. We sincerely regret that this situation affected an otherwise enjoyable experience. Your feedback is valuable to us and helps us identify areas where we can improve our service and communication. We hope to have the pleasure of welcoming you back to our resort and providing you with an even smoother and more enjoyable experience next time. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Samih L., Thank you very much for sharing your experience with us and for taking the time to provide such detailed feedback. We are delighted to know that you enjoyed the beautiful location of our resort, your Junior Suite, and especially the wonderful snorkeling opportunities along our beach and reefs. It is equally heartening to hear your appreciation of our friendly and welcoming team. We will be delighted to share your kind words with our colleagues, who will certainly be encouraged by your recognition. We are, however, sorry to learn that our culinary offerings did not fully meet your expectations. We fully appreciate that culinary preferences and tastes are very personal, and with the variety of choices available, our aim is to ensure that every guest can find something to enjoy. Nevertheless, we sincerely wish that you had shared your preferences with us during your stay. We would have been delighted to arrange a more personalized dining experience for you, including the opportunity to enjoy a specially curated dinner with our Executive Chef. Your feedback is truly valuable to us, as our goal is to ensure that every aspect of the guest experience reflects the quality and standards we strive to uphold. We will share your comments with our Food & Beverage and Culinary teams as we continue to enhance the quality, variety, and overall dining experience we offer. Thank you once again for choosing Mövenpick Resort and for sharing your valuable feedback with us. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable, personalized, and memorable stay. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Eslam M., Thank you very much for taking the time to share such detailed feedback following your recent stay with us. We are delighted to know that you enjoyed our beautiful location, pristine beach, relaxing infinity pool, and our recently renovated rooms. It is especially wonderful to hear that you had such a positive experience with our breakfast selection and that the variety and quality of our bakery offerings met your expectations. We are also pleased that Mariyam and our Reception Team were able to make you feel welcomed and well taken care of. Your kind words regarding the warmth, attentiveness, and dedication of our colleagues are truly appreciated, and we will be delighted to share your compliments with the team. At the same time, we sincerely appreciate your constructive comments. We are sorry that the air conditioning in our restaurant and lobby did not provide the level of comfort you expected, and we are grateful for your understanding regarding the temporary issue with the air conditioning in your room. Your feedback has been shared with our Engineering and Operations Teams for further attention. We also take your comments regarding our dinner offering very seriously. Your suggestions concerning a greater variety of clearly presented meat and chicken dishes, as well as your observations regarding our dessert selection, are valuable to us. Our Culinary Team continuously reviews and develops our menus, and feedback such as yours helps us identify opportunities to further enhance both variety and quality. We would also like to kindly highlight that our dinner experience follows a daily changing concept, offering a diverse selection of international and regional cuisines throughout the week. Our themed evenings include International, Oriental, French, Mediterranean, Asian, Egyptian, and even Swiss-inspired cuisine. We fully understand that culinary preferences are very personal, and while we strive to offer a wide variety of choices to suit different tastes, we truly regret that some of the dinner selections did not fully meet your expectations. We only wish that you had shared your preferences with us during your stay. Our team would have been delighted to assist you personally and, together with our Executive Chef, explore suitable alternatives or arrange a more personalized dining experience tailored to your preferences. It was a pleasure having you as our guest, and we truly hope to have the opportunity to welcome you back to our resort. We would be delighted to make your next stay even more enjoyable, comfortable, and memorable. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Youssef S. H., Thank you very much for taking the time to share your feedback following your stay at Mövenpick Resort El Quseir. Please also accept our belated best wishes on the occasion of your anniversary. We are delighted to hear that, apart from the concerns you mentioned, you enjoyed your stay with us and would consider returning in the future. At the same time, we sincerely regret that our water policy negatively affected your experience during such a special occasion. We fully understand that drinking water is an essential necessity, and we are sorry that the associated cost caused you discomfort during what should have been a memorable and enjoyable celebration. We only wish you had shared your concerns with our Reception or Guest Relations team during your stay. They would have been more than happy to listen to your concerns and do their utmost to assist you and ensure that your wedding anniversary was as pleasant and memorable as possible. We have also taken note of your comments regarding the limited variety of dinner options. We understand that a diverse culinary selection is an important part of the overall holiday experience, and your feedback has been shared with our Culinary team for further review and consideration. Your feedback is invaluable to us, as it helps us better understand our guests' expectations and identify opportunities for improvement. We truly regret that this particular aspect affected your overall impression of what was otherwise a positive stay. We sincerely hope that, despite the concerns you encountered, you will reconsider visiting us again in the future and give us the opportunity to provide you with the enjoyable, relaxing, and exceptional experience you deserve. Best regards, Mövenpick Resort El Quseir Team

Dear Mr Mohamed, Thank you for sharing your lovely feedback with us. We are delighted to know that you enjoyed a comfortable and peaceful stay and appreciated the calm atmosphere and positive vibes of our resort. It is especially heartwarming to hear your kind words about our team. Genuine hospitality and attentive service are at the heart of the Mövenpick experience, and your appreciation is a wonderful encouragement to all of us. We look forward to welcoming you back to Mövenpick Resort El Quseir for another relaxing and memorable escape. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms Z., Thank you very much for sharing such a wonderful review of your stay at Mövenpick Resort El Quseir. We are delighted to know that our beautiful Red Sea location, the quality of our accommodations, and especially the warmth and professionalism of our team exceeded your expectations. Creating a truly relaxing and memorable experience for our guests is at the heart of what we do, and your kind words are a wonderful recognition of our colleagues’ dedication and hospitality. It was our pleasure to welcome you, and we sincerely hope to have the privilege of welcoming you back to Mövenpick Resort El Quseir for another exceptional and relaxing escape. Warm regards, Mövenpick Resort El Quseir Team

Dear Mr Ahmed, Thank you very much for your kind and wonderful feedback. We are delighted to know that you had an excellent experience at Mövenpick Resort E. Quseir. Your appreciation means a great deal to our entire team and inspires us to continue creating memorable stays through genuine Egyptian hospitality, attentive service, and the highest standards of comfort. It was our pleasure to have you as our guest, and we truly hope to have the privilege of welcoming you back to our resort for another exceptional and unforgettable stay by the Red Sea. Until we meet again, we wish you many beautiful memories and look forward to seeing you soon. Warm regards, Your Mövenpick Resort E. Quseir

Dear Mr. T., Thank you very much for taking the time to share such a wonderful and detailed review of your stay with us. We are delighted to know that you enjoyed our warm and attentive service, delicious cuisine, peaceful atmosphere, and the activities available in and around our resort. It is especially pleasing to hear that you appreciated the beauty of our coral reef and the unique experiences it offers right from the beach. Please accept our sincere apologies for the inconvenience caused by the air-conditioning issue in your room. We are pleased that our team was able to resolve the matter by arranging a room change and that, in the end, everything worked out well for you. Regarding the designated swimming areas, we kindly appreciate your understanding. As part of our commitment to protecting the beautiful marine environment surrounding our resort, we have carefully designated specific areas for swimming in order to preserve the coral reef and its delicate ecosystem. We are very happy that you were nevertheless able to enjoy the exceptional underwater world through snorkeling and diving. Thank you once again for your kind words and valuable feedback. We truly hope to have the pleasure of welcoming you back to Mövenpick Resort El Quseir for another relaxing and memorable stay. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Johan V. P., Thank you for your kind words regarding your recent stay at Mövenpick Resort El Quseir. We are delighted to hear that you found our place and service to be amazing. We also sincerely appreciate your honest comments regarding our CO₂-related food information and understand how you felt about its presence during your holiday. We are truly sorry that the messaging around CO₂ and food choices came across as intrusive or made you feel uncomfortable. We fully understand that a holiday is a time to relax, enjoy your meals, and make your own choices freely, without feeling judged or pressured. Our intention is certainly not to tell our guests what they should or should not eat. The information forms part of our sustainability efforts and is intended simply to raise awareness and provide an opportunity for those who are interested to make informed choices. Nevertheless, we appreciate that the way such information is communicated can affect the overall guest experience, and we will take your feedback into careful consideration when reviewing our approach. Your comments are valuable to us and help us better understand our guests' expectations. We remain committed to finding the right balance between our sustainability initiatives and ensuring that our guests feel completely comfortable and at ease throughout their holiday. We sincerely hope to have the pleasure of welcoming you back to Mövenpick Resort El Quseir, where you can relax, unwind, and enjoy another memorable stay with us. Best regards, Mövenpick Resort El Quseir Team