Mövenpick Asara Resort & Spa Hua Hin 5 stars

Dear Mr. Jeffrey R., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you had another enjoyable and relaxing winter golf holiday at our resort. It is especially rewarding to hear that you were pleased with your Private Pool Villa and that the comfort, space, and private pool provided a refreshing retreat during your stay. We are also very happy that you enjoyed dining at our restaurants, particularly Baan Dum. Your kind compliments about our team mean a great deal to us. I will be sure to share your special recognition with Nook and Keng, who will be thrilled to know they contributed to making your stay memorable. It is also wonderful to hear that our housekeeping team’s attention to detail, including the mosquito repellent arrangements, was appreciated. We are especially grateful for your loyalty as a valued ALL – Accor Live Limitless Diamond member, and we truly appreciate your continued trust in our resort. Your positive comments about our sustainability efforts, such as the use of glass water bottles, are also very encouraging for our team. Thank you once again for your generous review and for recommending us. We sincerely look forward to welcoming you back for another relaxing stay in Hua Hin in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Barbar W., Thank you very much for taking the time to share such a wonderful review following your recent stay with us. We are truly delighted to know that you had such an excellent experience at Mövenpick Asara Resort & Spa Hua Hin. It is fantastic to hear that you loved our quiet location while still being conveniently close to the city center. We are also very pleased that you enjoyed your beautifully decorated pool villa, our beachfront restaurant and pool, as well as the well-maintained gardens throughout the resort. Your kind compliments about our excellent breakfast buffet are greatly appreciated and will certainly be shared with our culinary team. Most importantly, thank you for your lovely words about our team. Knowing that our colleagues made you feel warmly welcomed and well taken care of truly means a lot to us. We are especially happy to hear that the lady at check-in made a positive impression on your arrival. Your perfect ratings across so many aspects of your stay are deeply appreciated and serve as great encouragement for our entire team. We sincerely hope to have the pleasure of welcoming you back to Mövenpick Asara Resort & Spa Hua Hin for another relaxing and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa Hua Hin

Dear Khun Chayapa L., Thank you very much for taking the time to share your feedback regarding your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We appreciate your kind comments about the spaciousness of the accommodation and are pleased to know that you generally had a pleasant stay with us. At the same time, we sincerely regret to learn that certain aspects of your experience did not fully meet your expectations. Please accept our apologies regarding your comment about the lack of staff during your stay. Your feedback is very important to us, and we understand how staffing levels can impact service efficiency and the overall guest experience. Please rest assured that we will share your comments with the relevant department heads to review our staffing arrangements and service flow to ensure we continue to deliver attentive and timely service to all our guests. We also appreciate your feedback regarding the condition of the room. While we are glad that you enjoyed the spacious layout, we have noted your comment that some areas appear slightly aged. Our management team continuously reviews our maintenance and refurbishment plans to ensure that our facilities remain comfortable and well maintained for our guests. Your constructive feedback is truly valuable and helps us identify areas where we can further improve. We sincerely hope to have the opportunity to welcome you and your family back again in the future for a more seamless and enjoyable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Maxwell W., Thank you very much for taking the time to share such a detailed and thoughtful review following your recent stay with us. We truly appreciate your honest feedback and your loyalty as a Gold member of ALL – Accor Live Limitless. We are absolutely delighted to read that you found your villa outstanding and that it exceeded your expectations. It is also wonderful to know that our team left such a positive impression on you with their friendly, warm, and engaging service. Your kind words mean a great deal to all of us, and I will be sure to share your compliments with the entire team. At the same time, we are sincerely grateful for your constructive comments. Please accept our apologies regarding the coffee served at breakfast. Your feedback is very clear, and we fully understand your disappointment. In a resort experience where every detail matters, this is certainly not the standard we aim to deliver. Rest assured that we are reviewing this matter carefully with our culinary team to ensure an immediate improvement in quality. We also appreciate your comments regarding cleanliness and breakfast selection, as well as your valuable suggestion about providing recycling bins in the villa. This is a very practical and thoughtful idea that would indeed help our guests feel more involved in our sustainability efforts. Thank you for highlighting this opportunity for us to improve. Regarding your experience as an ALL Gold member, we are truly sorry to learn that you felt the recognition and overall loyalty experience did not meet your expectations. Your comparison with other international loyalty programs is noted with great respect, and your feedback is extremely important to us. While certain program structures are managed at brand level, we take personal responsibility for ensuring that every valued member feels appreciated and recognized during their stay. Please allow us another opportunity in the future to provide a more personalized and elevated experience that reflects your loyalty to Accor. It was a pleasure to welcome you as our guest, and we sincerely hope to have the opportunity to restore your confidence and create an even more exceptional experience on your next visit to Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Khun Sirilak W., Thank you very much for taking the time to share such a detailed and thoughtful review following your recent family stay with us. We truly appreciate your honest feedback and your loyalty as a Gold member of ALL – Accor Live Limitless. We are delighted to know that you had a wonderful stay overall and that our team’s attentiveness made a positive impression on you. Your kind recognition of our breakfast team especially warms our hearts. It is exactly the level of care we aim to provide noticing the little details and responding immediately to ensure our guests’ comfort. I will be very proud to share your special mention with them. At the same time, please allow me to sincerely apologize for the areas where we did not fully meet your expectations. We regret that the turn-down service was missed on your first evening and that you had to call for the extra bed setup. Although we are glad our team responded promptly, this should have been arranged seamlessly without inconvenience to you. We also understand that the later housekeeping service on the second day may have caused some disruption, particularly during a high-occupancy period with events at the resort. Regarding the mosquitoes and the insect you encountered in the bathroom, please accept our sincere apologies. As a tropical garden resort surrounded by lush greenery and lotus ponds, we continuously carry out pest control treatments; however, we fully understand that this can still affect guest comfort. Your feedback has been shared with our housekeeping and engineering teams to reinforce preventive measures and room inspections. We are pleased to know that you found the room spacious and comfortable, and that you enjoyed restful sleep with our bedding. It is also wonderful to see your positive ratings for the pool, bar, welcome drink, and sustainability initiatives. Your comments regarding the breakfast selection, in-room dining, and fitness center are also highly appreciated. They provide us with valuable insights into how we can further enhance our facilities and overall experience, especially for our valued loyalty members. Thank you once again for your constructive feedback and for recognizing the efforts of our team. We truly hope to have the opportunity to welcome you and your family back again, and to provide an even smoother and more flawless experience on your next visit to Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin