Mövenpick Asara Resort & Spa Hua Hin 5 stars

Dear Mr. Sanya S., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconvenience you experienced, particularly regarding the delay during your check-in and the extended wait time for the extra bed. We fully understand how frustrating it must have been to wait for over an hour after your arrival and to have to follow up multiple times, especially after a long journey with your family. Please rest assured that this is not the level of service we strive to provide. Your comments have been shared with our team for immediate review, and we are taking steps to improve our check-in process and response time to guest requests to ensure a smoother and more efficient experience. We also appreciate your feedback regarding the breakfast setup and WiFi experience, as well as your comments on accessibility. These insights are valuable and will be carefully reviewed as part of our continuous improvement efforts. While we regret that your experience did not meet expectations, we truly appreciate your loyalty as an ALL Accor Classic member and your honest feedback. It gives us the opportunity to improve and serve our guests better. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and restore your confidence in us. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Hung V., Thank you very much for taking the time to share your feedback following your recent stay with us. While we are pleased to know that you found your stay comfortable, we sincerely regret to learn that your overall experience did not meet your expectations. Please accept our sincere apologies for the shortcomings you encountered during your visit. We are particularly concerned to hear about your arrival experience, accommodation, cleanliness, and breakfast selection. Your comments regarding the variety and quality of local food and tropical fruits are truly appreciated and have been shared with our culinary team for immediate review and improvement. We also take note of your feedback regarding ease of access, WiFi, and overall facilities. Please rest assured that your comments have been shared with the relevant departments as we continuously strive to enhance both our services and guest experience. At the same time, we appreciate your honest feedback on our team, which helps us identify areas where we can further improve our service delivery. Thank you once again for your valuable feedback. We truly regret that we did not fully meet your expectations on this occasion, and we sincerely hope to have the opportunity to welcome you again in the future and provide you with a much-improved experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. L., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to learn that your experience was exceptional from arrival to departure. It is very rewarding to know that you enjoyed your private pool villa, finding it comfortable, spacious, and a true home away from home—especially during the warm season. We are also pleased that our dining venues, including Baan Dum, Kampu, and Ocean Bar, together with our signature chocolate hour, contributed so positively to your stay. Your kind compliments regarding our team mean a great deal to us. We are proud to hear that Dream, Nook, Joey, Vee, Miew, Junee, Tony, James, Cindy, Pling, as well as our housekeeping and pool teams, made such a positive impression and ensured you felt well looked after throughout your stay. We are also sincerely grateful for your loyalty as a valued ALL – Accor Live Limitless Diamond member, and we are delighted to know that you felt well recognized. It is especially pleasing to hear that we were able to cater comfortably to your wife’s dietary requirements, ensuring a seamless and enjoyable dining experience. Furthermore, we truly appreciate your recognition of our facilities, services, and commitment to sustainability. Your kind feedback motivates us to continue delivering memorable experiences. We also thank you for your comment regarding WiFi connectivity, which we will review for further improvement. Thank you once again for your recommendation and for choosing to stay with us. It was a pleasure having you and your wife with us, and we very much look forward to welcoming you back again in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Joanne A., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. First and foremost, please accept our sincerest apologies that your experience did not meet your expectations. We are truly sorry to learn about the concerns you encountered regarding the condition and cleanliness of your room, as well as the maintenance and service issues you described. We are particularly concerned by your comments relating to hygiene and safety, including the situation at the pool and your experience at the Kids Club. Please be assured that the safety and well-being of our guests, especially children, is our highest priority. Your feedback has been shared with our senior management team, and a thorough review is being conducted to ensure immediate corrective actions are taken. We deeply regret that these issues affected your family’s stay and that we were not able to fully resolve your concerns to your satisfaction during your visit. While our team endeavored to provide service recovery during your stay, we understand that this did not entirely restore your confidence in the overall experience. At the same time, we sincerely appreciate your kind remarks regarding our team’s friendliness and your positive feedback on the food offerings. Your recognition is truly valued and will be shared with the team. Thank you as well for your loyalty as an ALL – Accor Live Limitless Classic member. Your feedback is extremely important to us and highlights areas where we must improve to meet the expectations of our valued guests. We truly hope to have the opportunity to welcome you again in the future and provide you with a significantly improved experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Siree L., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to learn that you had such an amazing experience returning to stay with us again after your previous visit during the COVID period. It is especially rewarding to know that your stay was just as memorable and that you enjoyed every aspect of your visit. We are pleased to hear that you were satisfied with the smooth arrival and check-in experience, the comfort and cleanliness of your accommodation, as well as the breakfast selection and WiFi services. Your perfect ratings across all areas mean a great deal to us. We are especially grateful for your kind compliments regarding our team. Your recognition of their service and dedication will certainly be shared with everyone, as it serves as great encouragement for us to continue delivering exceptional experiences. Thank you once again for your kind recommendation, your loyalty as an ALL Accor Classic member, and your valuable feedback. It was truly a pleasure welcoming you back, and we sincerely look forward to your next visit for another comfortable and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin