Mövenpick Asara Resort & Spa Hua Hin 5 stars

Dear Mr. Burin C., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We sincerely appreciate your kind recognition of our team's service and are pleased to know that you were satisfied with your booking experience, arrival and check-in, breakfast, check-out, and Wi-Fi. As one of our valued ALL Platinum members, we are also grateful for your continued loyalty and support. At the same time, I would like to extend my sincerest apologies that the condition of your Pool Villa and our resort facilities did not meet your expectations. We are truly sorry to learn that the cleanliness of your private pool remained unsatisfactory even after it was serviced, that the villa was not cleaned to the standard you rightfully expected, and that the air conditioning did not perform properly during your stay. We also regret your experience at the main swimming pool, including the cleanliness, the non-functioning underwater lights, and the rough surface on the pool entry, which affected your comfort and enjoyment. Please be assured that your valuable feedback has been shared with our Executive Housekeeper, Engineering Manager, and Recreation team for their immediate attention and corrective action. A thorough inspection of the pool maintenance procedures, guest room cleanliness standards, air conditioning performance, and the condition of our swimming pool facilities has been initiated to ensure these concerns are addressed promptly. Your comments have also been shared with our management team as part of our ongoing commitment to continuously improve our resort and guest experience. Thank you once again for your valuable feedback and for recognizing the efforts of our team despite the shortcomings you encountered. We sincerely hope you will give us another opportunity to restore your confidence and provide you with the exceptional experience you deserve on your next visit. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Apinya T., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to know that you enjoyed the comfort of your room and appreciated the warm and attentive service provided by our team. It is especially rewarding to hear that you were happy with all of our colleagues, and we will be delighted to share your kind compliments with the entire team. We are also grateful for your positive ratings for your arrival experience, accommodation, breakfast, and check-out. At the same time, I would like to sincerely apologize for the shortcomings you experienced during your stay. We regret to learn that the garden area and private pool of your villa did not meet your expectations, and we are particularly sorry that the lighting and jacuzzi were not functioning properly. We also apologize for the condition of the empty pond near the lobby and for the cleanliness issue at the dog park. Please be assured that your valuable feedback has been shared with our Engineering, Landscaping, Housekeeping, and Recreation teams for immediate review and corrective action. We also appreciate your comments regarding Wi-Fi connectivity and the visibility of our sustainability initiatives. Your observations have been shared with the relevant department heads as we continuously seek opportunities to improve both our facilities and our communication of our environmental efforts. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for your support as an ALL Classic member. We truly value your feedback and hope to have the opportunity to welcome you and your family back for a more seamless and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Lauren C., Thank you very much for taking the time to share your wonderful feedback following your recent couple's stay at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to know that you had a wonderful and relaxing luxury stay with us. It is incredibly rewarding to receive your perfect ratings across every aspect of your experience, including your arrival and check-in, accommodation, cleanliness, breakfast, our team, check-out, Wi-Fi, and our commitment to sustainability. Your recommendation of our resort means a great deal to us. We are also grateful for your continued support as an ALL Classic member. Your loyalty is sincerely appreciated, and we are pleased to know that we were able to provide you with a memorable experience during your stay. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We truly value your kind feedback and look forward to welcoming you back for another relaxing and unforgettable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Ian T., Thank you very much for taking the time to share your feedback following your recent couple's stay at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to know that you found your stay relaxing and that our team made you feel warmly welcomed. We also appreciate your positive ratings for your booking experience, arrival and check-in, accommodation, check-out, Wi-Fi, and your continued loyalty as an ALL Gold member. Thank you for choosing to stay with us once again. At the same time, I would like to sincerely apologize that the cleanliness of your room did not meet your expectations. We are particularly sorry to learn that your balcony was not properly cleaned, that leaves accumulated from the upper floor were not cleared, and that the room cleaning, replenishment of amenities, and housekeeping attention to detail fell short of the five-star experience you rightfully expected. We completely understand your disappointment, especially as one of our valued ALL Gold members, and we regret that this left you feeling overlooked. Please be assured that your valuable feedback has been shared with our Housekeeping management team for immediate review and corrective action. We will reinforce our cleaning procedures, with particular attention to balcony maintenance, floor cleanliness, and the consistent replenishment of in-room amenities to ensure that all guestrooms receive the same high standard of care, regardless of their location within the resort. We also appreciate your comments regarding our breakfast selection and Wi-Fi speed. Your observations have been shared with the respective department heads as we continuously strive to enhance our facilities and services. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We truly value your candid feedback and sincerely hope you will give us another opportunity to restore your confidence and provide you with the exceptional experience you deserve. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. David M., Thank you very much for taking the time to share your wonderful feedback following your recent couple's stay at Mövenpick Asara Resort & Spa Hua Hin. We are absolutely delighted to welcome you back for your seventh stay with us. Knowing that you continue to choose our resort for your holidays is the greatest compliment we could receive, and we are truly honored to have earned your trust and loyalty over the years. It is especially rewarding to know that you once again enjoyed the privacy and spaciousness of your Pool Villa, our diverse dining options, and the warm hospitality delivered by our team. We are equally grateful for your perfect ratings across every aspect of your stay, including your booking experience, arrival and check-in, accommodation, cleanliness, breakfast, Wi-Fi, sustainability initiatives, and departure experience. Your kind recognition of our entire team means a great deal to us. We especially appreciate your thoughtful mention of Nook, who will be delighted to know that her assistance, both by email and in person, helped make your experience seamless and enjoyable. We are also pleased to know that our sustainability efforts, including the use of glass bottles, reduction of single-use plastics, linen reuse options, and initiatives to reduce food waste, were recognized and appreciated. As one of our valued ALL Platinum members, we sincerely thank you for your continued loyalty and for recommending both Mövenpick Asara Resort & Spa Hua Hin and the ALL – Accor Live Limitless loyalty program. Your confidence in us inspires our team to continue delivering memorable experiences with genuine hospitality. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We are truly honored to be your home away from home and are already looking forward to welcoming you back for your eighth stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin