Mövenpick Asara Resort & Spa Hua Hin 5 stars

Dear Mr. Klaus L., Thank you very much for taking the time to share your detailed feedback following your recent family stay with us. We truly appreciate your openness, and I would like to sincerely apologize for the aspects of your experience that did not meet your expectations. While we are pleased to know that you enjoyed your two weeks overall, particularly the beach, pool, and villa concept as well as the friendliness of our team, we are genuinely sorry for the inconvenience caused by the malfunction of your private pool cleaning system. We fully understand how disappointing it must have been to experience unclear water and repeated, noisy cleaning interventions, and we regret the discomfort this caused during what should have been a relaxing stay. Please also accept our apologies for the check-in experience especially after a long journey. Your comments have been shared with our team so we can improve the efficiency and ease of arrival for our guests. We are grateful for your kind words regarding our restaurant team, and we will be sure to pass along your recognition to them. At the same time, we take your feedback regarding renovation needs, cleanliness consistency, sustainability visibility, and perceived value in our food and beverage pricing very seriously. These are important points, and your comments have been shared with our management team as part of our ongoing efforts to improve both our facilities and guest experience. Thank you once again for your honest feedback and for choosing Mövenpick Asara Resort and Spa Hua Hin. We truly regret that some elements of your stay fell short, and we hope you will consider giving us another opportunity in the future to provide you with a more seamless and enjoyable experience. Kind regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mrs Celina J., Thank you very much for taking the time to share such a wonderful and detailed review of your recent family stay at Mövenpick Resort & Spa Hua Hin. We are truly delighted to read that you had an absolutely lovely experience and that you enjoyed our spacious rooms, resort amenities, and beautiful gardens. Your perfect scores across so many areas from arrival and cleanliness to dining, sustainability initiatives, and our pool are incredibly rewarding for our entire team. A special thank you for recognizing Gib, Ton, and Joey from the restaurant, as well as Miew at the front reception. Your kind words will certainly be shared with them and the wider team, who will be thrilled to know they made such a positive impact on your stay. It means a great deal to us that you felt so well cared for. We also sincerely appreciate your feedback regarding the Fitness Centre. Please be assured that guest comments like yours are valuable to us, and we will review this area as part of our ongoing efforts to enhance our facilities and overall guest experience. Thank you once again for your strong recommendation and for choosing Mövenpick Hua Hin. We truly hope to welcome you and your family back again soon for another memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.