Mövenpick Zurich Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 1,406 reviews

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Mövenpick Zurich Airport - Image 1
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Mittelholzerstrasse 8, 8152 ZUERICH-GLATTBRUGG, Switzerland

Description

Hotel extras

  • ALLSAFE and Green Globe Platinum certified hotel

  • Only 5 minutes from the Zurich airport

  • Restaurants, bar and summer terrace

  • Multifunctional meeting rooms

  • Free airport shuttle and 200 parking spaces (at a fee)

Our accommodation(s)

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Hotel location

Mövenpick Zurich Airport

Mittelholzerstrasse 8
8152 ZUERICH-GLATTBRUGG
Switzerland

GPS:47.43932, 8.568669

Telephone
Fax +41 44 808 88 77

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHALET

Le Chalet restaurant offers a wide selection of international dishes and seasonal variations. In the summer months, you can enjoy your meal on the large summer terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,406 reviews

TripAdvisor Rating  4.0/5  2,471 reviews

Poor performance at the reception

TripAdvisor rating 1.0/5

Darjo C TripAdvisor review

Upon my check-in, they used the type of the document (Identity Card) and entered it as my name and surname. When I approached the reception during the stay, they made fun of me and my name. Upon check-out, I received the invoice indicated that my name is Identity and my surname is Card (in my language, of course). I immediately asked to change it and use my name, because I need the proper invoice for the purpose of managing the costs of my business trip. The receptionist said that he cannot do it, but his boss can. He promised that I would receive the correct invoice. I asked hotel four times in the last week to send me the corrected invoice, but they are not responding at all. They seem to be reluctant to communicate. I am writing this review just for the purpose of getting some response from the hotel. Darjo Cizel (this is my real name)

A SHAME IN SWITZERLAND

TripAdvisor rating 1.0/5

Jacques P TripAdvisor review

I rarely post negative comments, but this hotel deserves one! I would rate the hotel as an old factory with no customer service! Moreover, even though I am an Accor gold member and had paid my room in advance, I was asked to leave a deposit of 100 CHF, I was charged and never refunded, even after trying to contact the reception (which never replies) I write this review as I read several guest's comments to whom it happened, exactly the same, deposit pay and charged and hassle for refund!

Not great experience

TripAdvisor rating 3.0/5

56rajan TripAdvisor review

Had a problem when checking in. Was told I had no reservations. After showing them confirmation from the hotel they asked me to wait in the bar. Gave voucher for two drinks. Finally after an hour got the room. Room was clean. Air conditioning not great but was comfortable. Shuttle to airport is good. I was charged two times for the room. By the hotel and the booking platform. Finally the bill was corrected with the help from booking.com. Staff is fine, not great as I believe they are overbooked most of the time and doing their job.

Dear Rajan, Thank you for taking the time to share your review. We are pleased that you found your room to be clean, ensuring a comfortable environment during your stay. It is great to hear that our complimentary airport shuttle service added convenience to your travels, providing timely transfers between the hotel and the airport. However, we apologize for the inconvenience you faced upon arrival and with the billing for your room. We understand that such situations can be frustrating, and we strive to ensure that every guest feels welcomed from the very beginning. We are sincerely sorry for the confusion regarding your reservation and the subsequent delay in accessing your room. Moreover, we regret the error that led to the double charge, and we appreciate your patience as we worked with the booking platform to amend the billing. Finally, we are glad that despite these issues, the room temperature was comfortable for you and that the staff was able to assist you during your stay, albeit not to the exceptional standard we aim to uphold. Our team is committed to providing attentive and efficient service to all our guests, and your feedback is essential in helping us improve. We hope we will have the opportunity to see you again in the future. Best regards, Bastian Mantey, General Manager

Big disappointment

Customer review rating 0.5/5

Cda Business - Confirmed reviews ALL

Rude staff, air conditioning not functioning etc

Poorly maintained hotel with inadequate air conditioning

Customer review rating 1.0/5

Richard F. Solo - Confirmed reviews ALL

Awful night’s sleep as the air conditioning was not functional and the room was very hot. The windows will open with help from front desk but hotel is next to a major road so noisy. Front desk were not authorised by management to give any service recovery. Avoid this hotel in the summer until the owner’s address this issue with some long needed investment.

Dear Richard, Thank you for taking the time to share your feedback. We are sorry to hear that various aspects of your stay were less than satisfactory. Our aim is to provide a comfortable and relaxing experience for all our guests, and it seems we fell short during your visit. We understand that a well-maintained room with functional air conditioning is essential for a good night's sleep, especially during the warmer months. While our rooms do have individually controlled air conditioning and extra fans available, we acknowledge the discomfort caused when these systems do not perform to expectations. Additionally, we recognize that the ambient noise from the nearby road can be disruptive when the windows are opened for ventilation. Regarding your experience with our service team, we usually empower our staff to provide immediate solutions and are disheartened to learn of any instance where this did not occur. Your feedback is invaluable to us, and we will use it to reevaluate our service recovery policies to better accommodate our guests' needs in the future. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Bastian Mantey, General Manager

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Other web-users rate our hotel

  • 1,162 reviews 8.8/10 Location
  • 1,593 reviews 4.6/10 Room
  • 1,384 reviews 6.9/10 Service
  • 26 reviews 5.9/10 WiFi
  • 913 reviews 4.2/10 Comfort
  • 524 reviews 4.8/10 Cleanliness
  • 393 reviews 5.3/10 Food
  • 313 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.