Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for taking the time to share such detailed and thoughtful feedback. We are delighted to hear that you enjoyed our peaceful yet convenient location, comfortable accommodations, and especially our breakfast buffet. It is also wonderful to know that our team's friendly and helpful service contributed to your positive experience. At the same time, we sincerely regret that the pillows did not provide the comfort you expected. A good night's sleep is an essential part of any hotel stay, and we understand how disappointing it can be when the bedding does not suit your preferences. We also appreciate your suggestions regarding the availability of in-room coffee machines and milk. Your comments provide valuable insight into the amenities our guests value, and we will take them into consideration as we continue reviewing our room offerings. As a valued ALL Classic member, your support and loyalty mean a great deal to us. We are particularly grateful for your perfect overall rating and generous recommendation despite these inconveniences. Thank you once again for your kind words and constructive suggestions. We look forward to the pleasure of welcoming you back for an even more comfortable and enjoyable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for taking the time to share your detailed and constructive feedback. We are pleased to hear that you enjoyed our hotel facilities, cleanliness, breakfast, and the friendly service provided by most of our team. At the same time, we sincerely regret that certain aspects of our facilities and service did not meet your expectations, particularly during your extended business stay. We understand that the lack of laundry facilities and a wardrobe in your room made your stay less convenient. More importantly, we are sorry to learn that you did not receive the assistance you expected from our reception team when seeking an external laundry service. Even when a particular service is not available at the hotel, we recognize the importance of providing helpful guidance and exploring possible alternatives rather than leaving guests to manage everything independently. Your comments are especially valuable in highlighting how we can better support guests staying with us for longer periods. We will take your observations into consideration as we continue reviewing our facilities and service standards. Thank you once again for your honest feedback and for recognizing the positive aspects of your stay despite these inconveniences. We sincerely hope to have the opportunity to welcome you back and provide a more comfortable and accommodating experience in the future. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed a pleasant and comfortable stay, particularly appreciating our clean accommodations, convenient location, and the friendly and helpful service provided by our team. Your perfect overall rating and generous recommendation are truly encouraging. At the same time, we sincerely regret that our dining options did not adequately meet your dietary preferences. We understand your disappointment with the limited vegetarian and vegan selections, both at breakfast and in our Italian restaurant. We also appreciate your concerns regarding the breakfast pricing, particularly when the available selection did not offer sufficient variety for your dietary needs. Your feedback highlights the importance of providing a more inclusive dining experience, and we will share your comments with our Food & Beverage team for consideration. As a valued ALL Gold member, your continued loyalty and support mean a great deal to us. We sincerely appreciate your kind recognition of our team despite the dining experience falling short of your expectations. Thank you once again for your constructive feedback. We look forward to the opportunity to welcome you back and provide an even more satisfying experience on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for taking the time to share your thoughtful feedback. We are delighted to hear that you enjoyed our distinctive interior design, convenient location, and the delicious Italian cuisine at our restaurant. It is wonderful to know that these aspects contributed to an enjoyable stay and that you found our hotel a convenient base for exploring Kyoto. At the same time, we sincerely regret that traffic noise disturbed your comfort during the night and that the cleanliness of your room did not fully meet your expectations. We particularly appreciate you bringing the dust in certain areas to our attention. Your comments will be shared with our Housekeeping team to reinforce our attention to detail. We also appreciate your feedback regarding breakfast and your helpful observation about restaurant reservations during busy periods. As a valued ALL Platinum member, your continued loyalty and support mean a great deal to us. We sincerely appreciate your recommendation despite the inconveniences you experienced. Thank you once again for your constructive feedback. We look forward to the pleasure of welcoming you back and providing an even more comfortable and enjoyable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for taking the time to share your feedback. We are pleased to know that you were highly satisfied with our accommodations, cleanliness, breakfast, and the service provided by our team. At the same time, we sincerely regret that the elevator congestion and waiting times during busy periods had such a significant impact on your overall experience. We fully understand how frustrating this must have been, particularly when several guests were arriving and checking in at the same time. Your suggestion regarding better coordination of guest arrivals is greatly appreciated. While we recognize the limitations of our elevator capacity, we will share your feedback with our Front Office team to review how we can better manage peak arrival periods and improve the flow of guests throughout the hotel. Despite these inconveniences, we are grateful that you would still consider recommending our hotel. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide a smoother and more comfortable experience on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for sharing your wonderful feedback. We are delighted to hear that you enjoyed your comfortable room, the shower facilities, and especially the Italian cuisine at our restaurant. It is truly rewarding to know that you had such an enjoyable stay and were highly satisfied with our team's service. As a valued ALL Platinum member, your continued loyalty means a great deal to us. We are particularly pleased that your room upgrade, welcome drink, and welcome amenity all met your expectations and that you felt well recognized throughout your stay. We also appreciate your comments regarding your Platinum status and understand how important these membership benefits are to you. While membership status is determined by the ALL loyalty programme's qualification criteria, we sincerely value your continued support. Thank you once again for your perfect ratings and generous recommendation. We look forward to the pleasure of welcoming you back for another memorable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for sharing your lovely feedback. We are delighted to hear that you enjoyed our spacious accommodations and convenient location, making it easy for you to explore Kyoto. It is especially rewarding to know that our team was helpful throughout your stay and contributed to such a positive experience. We are also pleased that you were satisfied with the cleanliness of our hotel and appreciated our sustainability efforts. Your perfect scores for cleanliness and Wi-Fi, along with your willingness to recommend us to others, mean a great deal to our entire team. As a valued ALL Classic member, we sincerely appreciate your support and trust. Thank you once again for your kind words. We look forward to the pleasure of welcoming you back for another wonderful stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for sharing your feedback. We are delighted to hear that you enjoyed our convenient location and the warm hospitality provided by our team. Your kind words and perfect overall rating are greatly appreciated. As a valued ALL Gold member, we are also pleased that your room upgrade, welcome drink, and welcome amenity met your expectations. At the same time, we sincerely regret that the beer provided as part of our reduced-housekeeping initiative was disappointing. While we appreciate your participation in our sustainability efforts, we understand that the experience should also be enjoyable and rewarding. Your comments regarding the beverage and breakfast experience are valuable and will be shared with the relevant teams for review. Thank you once again for your continued loyalty and constructive feedback. We look forward to welcoming you back and providing an even more enjoyable experience on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for sharing your wonderful feedback. We are delighted to hear that you and your family enjoyed a comfortable stay, particularly our accommodations and breakfast. Receiving perfect scores across all aspects of your experience is truly rewarding for our entire team. As a valued ALL Gold member, your continued loyalty and support mean a great deal to us. We are especially pleased to know that you would recommend both our hotel and the ALL loyalty programme to others. Thank you once again for your generous ratings and kind words. We look forward to the pleasure of welcoming you and your family back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful review and perfect score. We are delighted to hear that you and your family enjoyed our convenient location and the facilities and amenities available at Mercure Kyoto Station. It is especially rewarding to know that our team was able to assist you throughout your stay. Your kind recognition of their helpfulness means a great deal to us, and we will be delighted to share your compliments with the entire team. We are also pleased that you were satisfied with our accommodation, cleanliness, breakfast, and overall services. Thank you again for choosing Mercure Kyoto Station and for your generous recommendation. We look forward to welcoming you and your family back for another memorable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you and your family had such an enjoyable experience at Mercure Kyoto Station and appreciated our convenient location and high standards of cleanliness. It is especially rewarding to know that our Front Office and restaurant teams made such a positive impression on you through their warm and friendly service. Your generous compliments mean a great deal to us, and we will be delighted to share your kind words with both teams. Thank you again for choosing Mercure Kyoto Station and for your wonderful recommendation. We look forward to welcoming you and your family back for another memorable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for sharing your wonderful feedback. We are delighted to hear that you appreciated our interior design, welcoming atmosphere, cleanliness, and comfortable beds. It is especially rewarding to know that our hotel's décor made such a lasting impression that you wished to bring some of it home with you! Your kind words about our friendly and attentive team are also greatly appreciated. While we understand that finding the hotel on foot was a little challenging at first, we are pleased that you found the location convenient once you became familiar with the route. We also appreciate your feedback regarding breakfast. Although the selection may not have fully suited your preferences, we are glad you enjoyed the fresh fruit. Thank you once again for your generous compliments and perfect overall rating. We hope to have the pleasure of welcoming you back for another enjoyable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for sharing such a wonderful and detailed review. We are delighted to hear that you enjoyed our peaceful yet convenient location, elegant interior design, comfortable accommodations, and attentive service from our team. It is particularly rewarding to know that our breakfast buffet was a highlight of each day during your stay. We are also pleased that you appreciated our sustainability initiatives, especially the option to reduce housekeeping services while still having access to fresh towels when needed. Your recognition of these efforts means a great deal to us. At the same time, we sincerely regret that the room temperature was not as comfortable as you had hoped and that the lobby felt crowded at times. We appreciate your constructive feedback, as guest comfort remains one of our priorities. Thank you once again for your generous compliments and thoughtful observations. We look forward to the pleasure of welcoming you back for another memorable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Kyoto Station. While we are pleased that you appreciated our convenient location, booking experience, and smooth check-in and check-out services, we are sincerely sorry that several aspects of your stay fell short of your expectations. We particularly regret your disappointment with the cleanliness and lighting of your room, as well as the disturbance caused by the in-room appliance. Providing a clean and comfortable environment is essential, and we take your comments seriously. We are equally concerned to learn about your experience with our restaurant services. We understand how frustrating it must have been to experience such lengthy waiting times for dinner, particularly when travelling with family. We also regret that our breakfast selection and quality did not meet your expectations. Your observations regarding service efficiency and the experience of our restaurant team are important to us. We will share your feedback with our Housekeeping and Food & Beverage teams for careful review. We also appreciate your loyalty as an ALL Gold member and sincerely regret that your overall experience did not reflect the standards you expected from us. Thank you again for bringing these concerns to our attention. We hope to have the opportunity to provide you and your family with a more comfortable and enjoyable stay in the future. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for sharing your concerns regarding your recent stay at Mercure Kyoto Station. We are deeply sorry to learn about the distressing experience involving your girlfriend and the reported entry into her room by a housekeeping staff member while she was still sleeping. We fully understand how upsetting this situation must have been for both of you. Respecting our guests' privacy and ensuring that they feel safe and comfortable throughout their stay are fundamental responsibilities that we take very seriously. We are also sincerely sorry that, as you described, the concerns raised with our reception team were not met with an appropriate apology or acknowledgment, including at check-out. We recognize that the way such a situation is handled afterward is just as important as addressing the incident itself. Your feedback will be brought to the attention of our Housekeeping and Front Office management teams for a careful review of the circumstances, room entry procedures, and guest complaint handling. We sincerely regret the disappointment and distress this experience has caused and understand how significantly it affected your impression of our hotel. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our clean and spacious accommodation, as well as our convenient location near Kyoto Station. It is especially rewarding to receive your excellent rating for our team. Your kind recognition means a great deal to us and encourages us to continue providing warm and attentive hospitality to all our guests. We also sincerely appreciate your loyalty as an ALL Silver member and are pleased that you found our booking website easy to use. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for bringing this serious matter to our attention. We are deeply sorry to learn about the distressing experience you described during your stay. We fully understand how upsetting and uncomfortable it must have been to have a housekeeping staff member enter your room while you were still asleep, particularly on the morning of your scheduled departure. Respecting our guests' privacy and personal space is fundamental to our hospitality, and the experience you have described is deeply concerning. We are equally sorry that your concerns were not appropriately acknowledged when you contacted our reception team and again during check-out. You should have received a more attentive and empathetic response, and we sincerely apologize for the additional disappointment this caused. Please be assured that we take your feedback extremely seriously. We will review this matter with our Housekeeping and Front Office management teams, including our room entry procedures and the way guest concerns are handled. We also sincerely regret that your experience fell so far short of your expectations as an ALL Gold member. Thank you again for sharing your experience. We understand the seriousness of your concerns and are truly sorry that we were unable to provide the sense of comfort, privacy, and care you deserved. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for taking the time to share your feedback and for your continued loyalty as an ALL Silver member. We are delighted to hear that you enjoyed your three-day stay at Mercure Kyoto Station and appreciated the comfort of our hotel. It is especially rewarding to receive your excellent ratings for our accommodation, cleanliness, team, and overall service. At the same time, we are sorry to learn that resolving an accidental duplicate reservation required several lengthy phone calls. We understand how inconvenient and time-consuming this must have been, and we sincerely appreciate your patience throughout the process. Your feedback regarding the booking experience is valuable and will be shared with the relevant team. Thank you again for choosing us and for your kind recommendation. We look forward to welcoming you back for another comfortable and enjoyable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for taking the time to share such a wonderful and thoughtful review. We are delighted to hear that you enjoyed your three-night stay with us and appreciated the comfort, cleanliness, and spaciousness of your room. It is especially rewarding to know that our team helped make your time in Kyoto enjoyable and stress-free. Your kind recognition of everyone who assisted you, from providing sightseeing information to arranging your luggage transfer to Osaka, means a great deal to us. We will be delighted to share your lovely comments with the entire team. We also sincerely appreciate your thoughtful suggestions regarding our sustainability initiatives, including recycling facilities, reusable shopping bags, and environmentally friendly takeaway cups. Your ideas are valuable, and we will share them with the relevant teams for consideration. Thank you as well for your feedback regarding the Wi-Fi connection speed. Thank you again for choosing Mercure Kyoto Station and for your generous recommendation. We hope to have the pleasure of welcoming you back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station