Dear Mr. T., Thank you for sharing your valuable feedback regarding your stay at Pullman Jiaxing Pinghu Excellence. We appreciate your comments about the Fitness area staff and apologize for their unprofessional behavior. We have already addressed this matter with the Fitness Center management team and will reinforce training to ensure our staff remain fully attentive to guests' needs at all times. We look forward to welcoming you back soon so you may witness the improvements we have made. Sincerely, Henley Hu Duty Manager Pullman Jiaxing Pinghu Excellence

Dear Mr. R., Thank you for sharing your valuable feedback regarding your stay at Pullman Jiaxing Pinghu Excellence. We sincerely apologize for not providing you with a perfect stay experience. With reference to your complaint about smoking occurring in multiple areas of the hotel, we will step up patrols to ensure a smoke-free indoor environment. We apologize again for the inconvenience caused to you. We have noted your comments regarding our service and English communication. We will strengthen our training to improve our service skills, reinforce our service standards with all hotel employees, and provide additional English training for relevant positions, so that we can better serve every guest. We truly appreciate you taking the time to share your experience. We look forward to welcoming you back soon so you may witness the improvements we have made to our services. Sincerely, Lea Chen Duty Manager Pullman Jiaxing Pinghu Excellence

Dear Mr. G., Thank you for sharing your valuable feedback regarding your stay at Pullman Jiaxing Pinghu Excellence. We sincerely apologize for not providing you perfect stay experience. With reference to your complaint about smoking occurring in multiple areas of the hotel, we will step up patrols to ensure a smoke-free indoor environment. We apologize again for the inconvenience caused to you. We truly appreciate you taking the time to share your experience. We apologize once more for the imperfect stay. We look forward to welcoming you back soon so you may witness the improvements we have made to our services. Sincerely

Dear Mr. L., Thank you for sharing your valuable feedback regarding your stay at Pullman Jiaxing Pinghu Excellence. I will share your comments with our team. We have always been committed to improving our service quality. You mentioned issues in your survey concerning room cleanliness, breakfast, and the gym. The hotel takes these seriously, and we have already communicated with the Food & Beverage and Room Departments and developed action plans to prevent similar issues from happening again. We truly appreciate your valuable feedback and will take it to heart to strengthen our daily hotel operations. We apologize again for not providing a perfect experience and sincerely invite you to stay with us again to see our improvements! If convenient, please feel free to contact us anytime. We also sincerely invite you to stay with us again to experience our progress! Thank you once again for sharing your experience with us, and we genuinely hope to welcome you next time! Sincerely, Housekeeping Director, Pullman Jiaxing Pinghu Excellence

Dear Guest, Thank you for sharing your experience regarding your stay at Pullman Pinghu. We are delighted to learn of your positive feedback, which serves as tremendous encouragement and will continue to motivate us to enhance our service quality. Located in the heart of Pinghu's Nanshi New District commercial hub, Pullman Pinghu is the first AccorHotels brand in Pinghu. We are dedicated to delivering a sophisticated, vibrant, and internationally inspired hotel experience. Featuring 290 modern and stylish guest rooms, four distinct restaurants, and a lobby lounge serving globally inspired cuisine; A 1,500-square-meter pillar-free grand ballroom with 12-meter ceilings and multiple independent multifunctional meeting rooms embody the Pullman Meeting/Enjoy concept; a fully equipped fitness center and temperature-controlled swimming pool. Whether for business or leisure, Pullman empowers guests to balance control and embrace life with ease. We look forward to welcoming you back to Pullman Pinghu Hotel in the near future. Sincerely, Guest Experience Manager Pullman Pinghu Hotel.

Dear Guest: Thank you for sharing your feedback regarding your stay and dining experience at the Pullman Pinghu Excellence Hotel. We are delighted to hear your positive comments, and we believe this feedback will serve as a great source of encouragement and motivation for us to continuously improve the quality of our services. Located in the heart of the commercial district of Nanshi New District in Pinghu City, the Pullman Pinghu Excellence Hotel is the first Accor-branded property in Pinghu. We are committed to providing guests with a sophisticated, vibrant, and internationally inspired hotel experience. The hotel features 290 guest rooms with modern and stylish designs, as well as four uniquely themed restaurants and a lobby bar, serving internationally acclaimed cuisine; a 1,500-square-meter, 12-meter-high column-free grand ballroom and several independent multifunctional meeting rooms, embodying the Pullman concept of “Meet & Enjoy”; as well as a fully equipped fitness center and a heated swimming pool. Whether for business travel or leisure, Pullman is always dedicated to helping guests find balance and enjoy life to the fullest. We look forward to welcoming you back to the Pullman Pinghu Excellence Hotel in the near future. Sincerely, Guest Experience Manager Pullman Pinghu Excellence Hotel

尊敬的徐先生： 感谢惠赐有关下榻 Pullman Jiaxing Pinghu Excellence 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

尊敬的乐女士： 感谢惠赐有关下榻 Pullman Jiaxing Pinghu Excellence 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

尊敬的富先生： 感谢惠赐有关下榻 Pullman Jiaxing Pinghu Excellence 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Thank you for choosing Pullman Pinghu. We are delighted to hear that you were satisfied with your stay. Your feedback is a great encouragement to us and all the staff of the hotel, and it gives us more motivation to create unforgettable Pullman experiences for you and other guests. Thank you again for your sharing and we sincerely look forward to your next visit to experience more of our products and services. Sincerely, Director of Housekeeping, Pullman Pinghu

Thank you for choosing Pullman Pinghu. We are delighted to hear that you were satisfied with your stay. Your feedback is a great encouragement to us and all the staff of the hotel, and it gives us more motivation to create unforgettable Pullman experiences for you and other guests. Thank you again for your sharing and we sincerely look forward to your next visit to experience more of our products and services. Sincerely, Director of Housekeeping, Pullman Pinghu

感谢您选择平湖卓越铂尔曼酒店，欣闻您对本次入住体验表示满意，这是我们的荣幸，相信您的反馈会给我们及酒店全体员工带来莫大的鼓舞，也让我们更有动力为您与更多客人创造难忘的铂尔曼体验。再次感谢您的分享，并真诚期待您再度光临体验我们更多的产品与服务。谨启 房务总监 平湖卓越铂尔曼酒店

尊敬的宾客：感谢您惠赐有关在平湖卓越铂尔曼酒店的住宿用餐体验，得知您对我们的肯定十分开心，相信这个反馈会给我们带来莫大的鼓舞，也会成为我们不断提高服务质量的源源动力。平湖卓越铂尔曼酒店坐落于平湖市南市新区核心商圈内，作为平湖市首家雅高集团旗下品牌,致力于为宾客提供高端雅致、充满活力且契合国际潮流的酒店体验。酒店拥有290间具有现代化和时尚设计的客房，4间风格别具的餐厅及大堂吧，为食客呈现国际潮流美食；1500平方米层高达到12米的无柱式大宴会厅及多间独立的多功能会议厅,彰显铂尔曼会议/享趣理念；设备齐全的健身中心及恒温游泳池。无论是商务旅行还是休闲度假，铂尔曼始终助力宾客平衡掌控，畅意生活。期待您在不久的将来能再次光临平湖卓越铂尔曼酒店。 谨启 宾客体验经理 平湖卓越铂尔曼酒店

尊敬的宾客：感谢您惠赐有关在平湖卓越铂尔曼酒店的住宿用餐体验，得知您对我们的肯定十分开心，相信这个反馈会给我们带来莫大的鼓舞，也会成为我们不断提高服务质量的源源动力。平湖卓越铂尔曼酒店坐落于平湖市南市新区核心商圈内，作为平湖市首家雅高集团旗下品牌,致力于为宾客提供高端雅致、充满活力且契合国际潮流的酒店体验。酒店拥有315间具有现代化和时尚设计的客房，4间风格别具的餐厅及大堂吧，为食客呈现国际潮流美食；1500平方米层高达到12米的无柱式大宴会厅及多间独立的多功能会议厅,彰显铂尔曼会议/享趣理念；设备齐全的健身中心及恒温游泳池。无论是商务旅行还是休闲度假，铂尔曼始终助力宾客平衡掌控，畅意生活。期待您在不久的将来能再次光临平湖卓越铂尔曼酒店。 谨启 宾客体验经理 平湖卓越铂尔曼酒店