Pullman Lima San Isidro 5 stars

Customer review rating (ALL Rating) 4.7/5 1,064 reviews

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Pullman Lima San Isidro - Image 1
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Av Jorge Basadre 595 San Isidro, 15073 LIMA, Peru

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Heating

  • Outdoor jacuzzi

  • Executive Suite

  • Bar on the restaurant terrace

Our accommodation(s)

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Hotel location

Pullman Lima San Isidro

Av Jorge Basadre 595 San Isidro
15073 LIMA
Peru

GPS:-12.095067, -77.037871

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANTE RESIDENTE

Enjoy a good breakfast buffet, a cocktail in the Lobby Bar in our Resident Restaurant, specialized in Peruvian cuisine with a contemporary flair.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,064 reviews

TripAdvisor Rating  4.7/5  4,524 reviews

Severe Food Poisoning and Unacceptable Management

TripAdvisor rating 1.0/5

George X TripAdvisor review

I am writing this to express my extreme disappointment with Pullman Lima San Isidro. What was meant to be a celebratory trip ended in an emergency room visit due to the hotel's food safety issues and appalling lack of accountability. I am very certain the illness originated from the hotel. For the entire 24 hours leading up to the symptoms, I consumed all my meals exclusively at this hotel and did not eat or drink anything from outside. This included a cheese platter delivered to my room on Dec 24th. Within 30 minutes of consumption, I developed severe abdominal pain, weakness, and diarrhea. My condition became so critical that I was admitted to the emergency room at Clínica Anglo Americana on Dec 25th (which was also my birthday). The medical diagnosis was clear: Infectious Gastroenteritis and Dehydration. The management’s response has been a classic case of "passing the buck." I was promised a face-to-face meeting with the General Manager to resolve the matter before my check-out on Dec 26th. However, when I went to meet him, I was told he was suddenly "on leave." Since then, the hotel has denied all responsibility, claiming they cannot find a "direct link," despite the fact that I had no other food sources during that period. As a Platinum Loyalty Member, I expected professional guest care. Instead, I was met with silence and evasion. I have escalated this to Accor Global Headquarters and will pursue all channels to hold them accountable for my medical expenses and ruined stay. Advice to others: Avoid dining here. If you get sick, do not expect this management team to help you or take responsibility.

Beautiful place 🔝

TripAdvisor rating 5.0/5

Fearless50944813514 TripAdvisor review

A good place to hang out with friends and family. The location and atmosphere were amazing. I recommended it, the food was delicious.

Delicious

TripAdvisor rating 5.0/5

Hatsue Y TripAdvisor review

Lovely experience at Residente. The food was delicious, and special thanks to Arturo, our waiter, for his kind and attentive service. We truly enjoyed it!

Dear Guest, Thank you very much for sharing your lovely experience at Residente. We are delighted to know that you enjoyed the delicious food and had such a pleasant visit. Your special mention of Arturo is truly appreciated; we will be sure to share your kind words with him, as recognition like yours is a great motivation for our team. It was a pleasure to have you with us, and we truly hope to welcome you back very soon to the Hotel Pullman San Isidro for another memorable experience. Warm regards, Mariluz Coloma Front Office Manager

A moment to remember

TripAdvisor rating 5.0/5

Juan Carlos S TripAdvisor review

Great place for a gathering with friends. Nice environment and service. Food and drinks are awesome! Look for Richard, 5 stars!

Dear Juan Carlos, Thank you very much for sharing such a wonderful comment about your experience with us. We are delighted to know that you enjoyed the environment, the service, and our food and drinks, and that your gathering with friends was truly a moment to remember. Your special recognition of Richard is greatly appreciated; we will be sure to share your kind words with him, as they reflect the level of service we strive to provide every day. We truly appreciate your recommendation and look forward to welcoming you back soon to the Hotel Pullman San Isidro. Warm regards, Mariluz Coloma Front Office Manager

Great

TripAdvisor rating 5.0/5

Fabio G TripAdvisor review

Great placer, good food and excellent attention from Richard. Enjoy tea time with the family and take pictures with Santa

Dear Fabio, Thank you very much for sharing your great experience with us. We are delighted to know that you enjoyed the place, the good food, and the excellent service provided by Richard. It is wonderful to hear that you had a pleasant tea time with your family and enjoyed the special moments and pictures with Santa, which make the experience even more memorable. We truly appreciate your recommendation and look forward to welcoming you and your family back very soon at the Hotel Pullman San Isidro. Warm regards, Mariluz Coloma Front Office Manager

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Other web-users rate our hotel

  • 159 reviews 9.1/10 Location
  • 282 reviews 7.9/10 Room
  • 530 reviews 9.3/10 Service
  • 5 reviews 6.5/10 WiFi
  • 205 reviews 9.1/10 Breakfast
  • 183 reviews 9.4/10 Food
  • 106 reviews 8.8/10 Cleanliness
  • 98 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.