The Chen Melbourne - Art Series 4 stars

Customer review rating (ALL Rating) 4.3/5 763 reviews

The Chen Melbourne - Art Series - Image 1
The Chen Melbourne - Art Series - Image 2
The Chen Melbourne - Art Series - Image 3
The Chen Melbourne - Art Series - Image 4
850 Whitehorse Road, 3128 BOX HILL, Australia

Description

Hotel extras

  • A fully equipped, state-of-the-art gymnasium is available to all guests throughout their stay.

  • Take in uninterupted views of Melbourne's CBD skyline from the level 24 Pool Deck

  • Our unique, boutique accommodation features walls adorned with art of Zhong Chen

  • We are a convenient 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • Enjoy our entertainment pavilion which is complete with barbeques and seating to wine and dine

Our accommodation(s)

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Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

Telephone
Fax +61 3 9131 0201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  763 reviews

TripAdvisor Rating  4.3/5  592 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Gloria W. Couples - Confirmed reviews ALL

room 314 air con makes loud noises, shower head leaks

Customer review rating 2.0/5

Yingying H. Families - Confirmed reviews ALL

Dear H., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Madeleine

Absolutely gorgeous

Customer review rating 5.0/5

Liz G. Families - Confirmed reviews ALL

Dear Liz, We very much appreciate your comments regarding your stay at The Chen Box Hill Melbourne - Art Series. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another enjoyable journey with us. Sincerely, Madeleine O\\'Sullivan General Manager

Poor customer service, nonexistent housekeeping

TripAdvisor rating 3.0/5

Daphne W Families - TripAdvisor review

Dear Daphne, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Stylish, Artistic Stay with a Rooftop Pool Bonus

Customer review rating 4.5/5

Samantha G. Families - Confirmed reviews ALL

Dear Samantha G., Thank you very much for your kind words about your recent stay at The Chen, Art Series. We are truly delighted to hear your positive feedback. I will be sure to pass along your comments to our team, as they serve as a great source of motivation for all of us in our ongoing efforts to deliver exceptional service. We sincerely appreciate you taking the time to share your experience, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Madaleine

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Other web-users rate our hotel

  • 466 reviews 8.3/10 Location
  • 674 reviews 7/10 Room
  • 522 reviews 8.2/10 Service
  • 9 reviews 3.1/10 WiFi
  • 286 reviews 5.7/10 Cleanliness
  • 113 reviews 8.4/10 Vibe
  • 86 reviews 8.7/10 Pool
  • 24 reviews 3.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.