Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,211 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
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Peppers Gallery Hotel Canberra - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • Indulge in traditional, authentic Italian cuisine at Bicicletta Restaurant, located onsite

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

  • Room service is available for your comfort, with a 24 hour menu from award-winning Bicicletta

Our accommodation(s)

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone
Fax +61 2 6175 2233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,211 reviews

TripAdvisor Rating  3.9/5  2,385 reviews

I should have read the latest reviews before booking!

TripAdvisor rating 3.0/5

mrluncha TripAdvisor review

Underwhelming at best, definitely not worthy of the Peppers brand. So many peeves, where do I start... The receptionist at the check-in was an arrogant, patronising youngster clearly out of his depth when it comes to customer service. The heating system in the room took hours to start heating anything - eventually it did, but I had to keep it at 27-28C for several hours before it started producing any results... I even resorted to filling the bathtub with hot water in order to keep the room borderline warm. Window blinds were bizarre - the semi-transparent light blind was permanently fixed at half-height, so you were completely exposed to any pedestrians walking past your window (my room was on the ground floor). The alternative was to draw the blackout blinds, but then you had no daylight in the room at all. The restaurant service was, shall we say, highly variable. The dinner on the first night was fine - nothing to write home about, but perfectly acceptable for a hotel restaurant. However, the breakfast the next morning could make John Cleese want to revive Fawlty Towers. From what I could gather, the breakfast was run by a completely different business, and their previous hospitality experience must have been a suburban Indian corner shop. The Maitre'D (if one could call him that) was a sulking, utterly unfriendly guy who obviously wanted to be somewhere else - e.g. he was chatting on his mobile phone at length while staffing the restaurant reception. The breakfast menu was very basic. The food took ages to arrive despite there being only a couple of other customers when we got there. This was our first and last breakfast at the hotel, for the remainder of the stay we had breakfast elsewhere. It also transpired that the room rate I booked did not include housekeeping. The reception made it look as "caring for the environment" (of course!) I don't remember the room rate being particularly discounted, and looking at the booking, the name of the rate was "STAY LONGER AND SAVE RATE" - nothing about "no housekeeping". The absence of housekeeping certainly wasn't clear at the time of booking. Had I known this, I would not have booked this hotel. The final touch was the morning of the departure. As an Accor Gold member, I was given a late check-out (12 pm - would have preferred slightly later, but this was the best the hotel could do). But obviously no-one told the housekeeping - they knocked on my door at 9:45 am to start getting the room ready for the next guest. I told them I was checking out at 12, but despite this, they barged into my room again at 11:45, just as I was in the toilet. Hardly an acceptable level of service for a brand Accor markets as "Premium" (as per the ALL website).

Service by Favouritism

TripAdvisor rating 1.0/5

Luketherad TripAdvisor review

The hotel itself feels old, tired, and in need of serious refurbishment. Unfortunately, the on-site restaurant was just as underwhelming. The experience was made worse by the manager’s attitude. When I placed my order, I asked for a glass of orange juice. I could not see the buffet as it is hidden behind a wall, so I had no way of knowing it was self-serve. Instead of simply explaining that, the manager brusquely pointed me in the general direction of the buffet. Moments later, the next couple walked in. He proactively asked them if they would like orange juice, they said yes, and he personally went to the buffet and fetched it for them. I want to be very clear that I had no issue getting my own drink. The issue was the obvious contrast in how I was treated versus how they were treated. Things went downhill further when I presented my Accor Explorer card. He visibly rolled his eyes and behaved as though my membership was a personal inconvenience, which is completely unprofessional. I will not be returning. The only positive was the reception staff, who were genuinely friendly and very helpful when I realised I had left something behind.

Customer review rating 3.0/5

Robyn A. Business - Confirmed reviews ALL

The room was OK but the ABC TV channels were not available.

Dear Robyn, Thank you for sharing your feedback with us. I’m glad to hear your arrival, breakfast, and our team were highlights of your stay, and I’m sorry that the ABC channels were unavailable in your room. This issue shouldn’t have happened, and I completely understand how frustrating it can be when something so simple doesn’t work. We’ve checked the system, and as part of our upcoming room renovations, we’ll be addressing these technical issues permanently to ensure a more reliable experience. Thank you also for your note on our sustainability initiatives — we’ll work on making these more visible and easier to understand during a guest’s stay. We appreciate your time and hope to welcome you back for a much smoother and more enjoyable visit. Warm regards, Odea Front Office Manager

Customer review rating 3.5/5

Balwant S. Business - Confirmed reviews ALL

The breakfast was ordinary to say the least, I was extremely disappointed with the food and slow service.

Dear Balwant, Thank you for taking the time to share your feedback with us. I’m glad to hear the room met your needs and that your stay was comfortable overall. I’m truly sorry, however, for your disappointing breakfast experience. Slow service and underwhelming food quality are not the standards we aim to deliver, and I appreciate you calling this out so directly. Your comments have already been shared with our restaurant leadership, and we will be addressing both the service speed and the consistency of the food offering with the team. We want every part of a guest’s stay to feel seamless — especially during business travel — and I’m sorry we fell short during this visit. Thank you again for your honesty. We hope to welcome you back and provide a noticeably improved experience next time. Warm regards, Odea Front Office Manager

Customer review rating 5.0/5

Tiarne R. Business - Confirmed reviews ALL

Staff beautiful and venue was fantastic reception staff and bar staff were beautiful and friendly and extremely helpful. :) you can tell they genuinely care about their customers

Dear Tiarne, Thank you so much for your beautiful review — it honestly made our day. I’m delighted to hear that our reception and bar teams looked after you so well and that you felt genuinely cared for throughout your stay. That’s exactly the experience we want every guest to have. I also appreciate your feedback on breakfast. We’ll take a closer look at this with our team so we can continue improving that part of the stay. It was a pleasure hosting you, and we’d love to welcome you back whenever your travels bring you to Canberra again. Warm regards, Odea Front Office Manager

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Other web-users rate our hotel

  • 377 reviews 8.1/10 Location
  • 697 reviews 6.1/10 Room
  • 709 reviews 8.3/10 Service
  • 10 reviews 4.3/10 WiFi
  • 317 reviews 6.9/10 Food
  • 217 reviews 5.3/10 Cleanliness
  • 160 reviews 5.1/10 Amenities
  • 130 reviews 4.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.