Peppers Christchurch Clearwater Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 730 reviews

Peppers Christchurch Clearwater Resort - Image 1
Peppers Christchurch Clearwater Resort - Image 2
Peppers Christchurch Clearwater Resort - Image 3
Peppers Christchurch Clearwater Resort - Image 4
Clearwater Avenue, 8053 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Conference facilities with a superb backdrop of shimmering lake and mountain views

  • Spacious rooms with spectacular views

  • Located on a championship golf course

  • Relaxing surroundings away from the hustle and bustle of CBD

  • Onsite Bar and Restaurant open to public

Our accommodation(s)

Hotel location

Peppers Christchurch Clearwater Resort

Clearwater Avenue
8053 CHRISTCHURCH
New Zealand

GPS:-43.448007, 172.596564

Telephone
Fax +64 3 360 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LUME RESTAURANT

The distinctive tastes and aromas of Canterbury's food heroes feature on Lume Restaurant menu which embraces New Zealand cuisine with a contemporary flair and complemented by a wine list featuring renowned award-winning labels.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  730 reviews

Customer review rating 3.5/5

Vanessa M. Couples - Confirmed reviews ALL

Lovely Restaurant staff , food was good , Room was full of long dark Hairs all over the Bathroom & living room floor not very Clean

Kia Ora, Thank you for taking the time to share your experience at Peppers Christchurch Clearwater Resort. I am pleased to hear that you found our restaurant staff to be fabulous and enjoyed the food. However, I sincerely apologize for the cleanliness issues you encountered in your room. Please be assured that we prioritize high standards of cleanliness, and your feedback will be addressed with our housekeeping team to ensure improvements. Kind regards, Justin

Customer review rating 2.0/5

Jason P. Business - Confirmed reviews ALL

Staff was very helpful and friendly. Food was mid-grade and resort in need of a remodel.

Kia Ora, Thank you for your feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We appreciate your compliments about our property and our staff's helpfulness. Your concerns regarding the condition of your room and the overall dining experience have been duly noted. We continuously strive to enhance our guest experience, and your insights will contribute to our ongoing improvements. Kind regards, Justin

Customer review rating 3.5/5

Rick L. Couples - Confirmed reviews ALL

The room was nice and comfortable, the dinner and breakfast was ok.

Kia Ora, Thank you for sharing your feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are pleased to hear that you found your room to be nice and comfortable. However, we regret that you did not perceive our establishment as a resort. We strive to provide a range of amenities and experiences that cater to our guests' expectations. Your comments regarding the dining options have been noted, and we appreciate your insights as they help us to enhance our offerings. Kind regards, Justin

Customer review rating 3.5/5

Elizabeth M. Couples - Confirmed reviews ALL

Arrived after dark and it was quite difficult to find our room as we had not stayed at the hotel before. The check in staff and bar staff on arrival were both very good. Rooms were very nice. Spacious, clean and comfortable. Breakfast was very disappointing. Main options were very average and there was no buffet for continental options like cereal and toast which added to the disappointment.

Kia Ora, Thank you for your feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. I am pleased to hear that you found the accommodations to be spacious and comfortable, and that our staff provided good service. I regret to learn that the breakfast did not meet your expectations, particularly regarding the options available. Your comments will be taken into consideration as we continually strive to enhance our guest experience. Kind regards, Justin

Customer review rating 2.5/5

Jacqui A. Couples - Confirmed reviews ALL

We arrived in the dark around 8:30 pm. It was difficult to hear receptionist instructions and greetings, given how loud the wedding music was - like astonishingly loud. I felt for the reception staff - what an uncomfortable environment to work in! The room wasn't well signposted, and it was difficult to see the room numbers on the outside of the building as many lights were no working. The foyer area outside our room (2038) absolutely stank so bad and there was a water leak so lots of old towels out on the ground and a bucket underneath. A weird welcome cat statue was also outside the door at the top of the stairs and in an inconvenient place for getting the suitcases up the stairs, and the people in the rooms to the left of the stairs were fighting, so it didn't feel super safe. Garage not very clean, dust and leaves etc. The room itself, once we got in, was fine. A little run down and there was some grime on the tiles and the ceiling was peeling a little, but overall adequate. No moisturizer in the hand lotion - it was empty. The soap, shampoo and conditioner were fabulous.

Kia Ora, Thank you for taking the time to share your feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. I appreciate your detailed observations, as they provide us with valuable insights into our guest experience and areas where we may improve. I am truly sorry to hear that your arrival was affected by the loud music from the wedding event. We strive to create an inviting atmosphere for all our guests, and it is unfortunate that this impacted your experience. I will ensure that your feedback regarding the reception area and the challenges faced by our staff is taken into consideration to enhance our operations during similar events in the future. Regarding the lighting and signage to your room, I understand that clear navigation is essential, especially in the evening. We will review the lighting in our outdoor areas and the visibility of our room numbers to make sure that our guests can find their accommodations easily and safely. Additionally, I appreciate your feedback on the room amenities, and I apologize for the empty lotion bottle. We will make sure that our housekeeping staff is reminded to check all supplies diligently. Thank you once again for your comments. We value your input and hope to have the opportunity to welcome you back in the future under more favorable circumstances. Kind regards, Justin

Other web-users rate our hotel

  • 231 reviews 9/10 Location
  • 517 reviews 6.9/10 Room
  • 338 reviews 8.1/10 Service
  • 219 reviews 8.6/10 Comfort
  • 201 reviews 7.9/10 Food
  • 122 reviews 4.6/10 Cleanliness
  • 54 reviews 5.9/10 Value
  • 50 reviews 7.5/10 Breakfast

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