Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 3.9/5 815 reviews

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Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  815 reviews

Customer review rating 2.5/5

Rechelle T. Couples - Confirmed reviews ALL

Usually we are extremely happy with our stay at Mantra Crown Towers but this is the second time we have been let down

Dear Rechelle, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordan Front Office Manager

Customer review rating 4.5/5

Donna S. Friends - Confirmed reviews ALL

Friendly safe location

Dear Donna, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordan Farah, Front Office Manager

Customer review rating 2.5/5

Olivia T. Families - Confirmed reviews ALL

Apartment needs some updating tiles in bathroom were brittle and falling apart, same with tiles in kitchen. Cleaning was not done very well when we first arrived toilets were not clean still had faeces on bowl and hair on seat, couches in lounge had marks on them, also a lot of dust on surfaces throughout the apartment eg light switches in corners of kitchen flooring etc. when the apartment got serviced we didn’t get left anymore toilet paper, sugar, coffee or washing powder we had to go to reception to get it ourselves. Pirate pool was out of operation which was a little disappointing as was one of the reasons we booked this hotel. Someone also took our allocated car park which wasn’t chased up until the day of our departure, thankfully we were given another one.

Dear Olivia I’m very sorry to hear about the condition and cleanliness of the apartment on your arrival. The issues you’ve described — including unclean toilets, dust build-up, marked furniture, and general presentation — are completely unacceptable and do not reflect the standards we aim to deliver. Please accept our sincere apologies for this. Your comments regarding the condition of the tiles in both the bathroom and kitchen are also noted, as these are clear maintenance concerns that require attention. In addition, I apologise that servicing did not replenish essential items such as toilet paper, coffee, sugar, and washing powder. This should have been completed as part of the service, and I understand the inconvenience of needing to attend reception. Regarding the parking issue, I apologise that your allocated space was occupied and not resolved promptly. While I’m glad an alternative was provided, this should have been addressed much sooner. Your feedback has been shared with our housekeeping and maintenance teams for immediate review, as it highlights several areas requiring improvement. Thank you again for bringing these matters to our attention. We appreciate your feedback and hope to provide a much better experience in the future. Kind Regards Jordan

Customer review rating 4.0/5

Danielle H. Families - Confirmed reviews ALL

Nice big apartment with full kitchen set up and laundry. Big bathroom and bedrooms for everyone

Dear Danielle We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordan Farah, Front Office Manager

Customer review rating 4.0/5

Martin H. Families - Confirmed reviews ALL

Good Apartment - unfortunately night works in front of our room that Kent is away for Hours during the first night.

Dear Martin We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordan Farah, Front Office Manager

Other web-users rate our hotel

  • 653 reviews 9.4/10 Location
  • 1,072 reviews 5.5/10 Room
  • 557 reviews 7.1/10 Service
  • 70 reviews 2.8/10 WiFi
  • 541 reviews 2.6/10 Cleanliness
  • 530 reviews 8.5/10 Pool
  • 524 reviews 5.1/10 Amenities
  • 358 reviews 3.2/10 Vibe

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