Mantra Zanzibar Mooloolaba 3 stars

Customer review rating (ALL Rating) 4.2/5 535 reviews

Mantra Zanzibar Mooloolaba - Image 1
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Mantra Zanzibar Mooloolaba - Image 3
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47 51 Mooloolaba Esplanade, 4557 MOOLOOLABA, Australia

Description

Hotel extras

  • Spend the day at the patrolled beach, which is only 100 metres away.

  • Our apartments feature private balconies that are ocean facing.

  • Explore via a 10 minute coastal walk before arriving to a picnic area and seafood market.

  • Spend a day to entertain the whole family at Sealife, just a 5 minute walk from the hotel.

  • Indulge in pure relaxation in our heated resort style pool and spa.

Our accommodation(s)

Hotel location

Mantra Zanzibar Mooloolaba

47 51 Mooloolaba Esplanade
4557 MOOLOOLABA
Australia

GPS:-26.679868, 153.119601

Telephone
Fax +61 7 5444 5733

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

The heated resort style pool features a Moroccan style gazebo. If you're after a bit of sun the poolside terrace features sun lounges.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  535 reviews

TripAdvisor Rating  4.0/5  840 reviews

Customer review rating 4.0/5

Terry H. Families - Confirmed reviews ALL

Great location and reception staff were very helpful. Excellent customer service. Wi-fi was terrible in our unit. We ended up using our own data.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our location and that our reception team provided helpful and attentive service. Your kind comments regarding our customer service are greatly appreciated and will be shared with the team. We sincerely apologise for the inconvenience caused by the poor Wi-Fi connectivity in your unit. We understand how important reliable internet access is for our guests, and we regret that you had to rely on your own mobile data during your stay. Your feedback has been noted and passed on to management as we continue to review and improve our internet service. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm Regards, Mantra Zanzibar Front Office

Fresh and relaxing

TripAdvisor rating 5.0/5

Usefulness TripAdvisor review

Family of 4 stayed in a 2 bedroom apartment with large courtyard/balcony that had a bbq and jacuzzi (not hot) overlooking the ocean. The apartment was modern and spacious with a Hamptons/beach theme. Lots of amenities included. Hand wash, shampoo, lotion etc was provided and toilet paper/tissues to start you off. Wi-fi wasn’t very good, so recommend that you bring your own. Lots of dinner options on the street from level 1 and a variety of shops. It was difficult to find a decent coffee and the food prices are much higher than most places. There is a Coles close by where you can grab all your supplies. We have been staying in Mooloolaba for years now and this apartment is definitely one of our favourites.

Customer review rating 3.0/5

Robert P. Families - Confirmed reviews ALL

We stay at Zanzibar every year at the same time. We always have a wonderful time. We were slightly disappointed this year with the cleanliness of our apartment. When we arrived, the floors appeared to have not been vacuumed. There were large toes nail clippings in the lounge room area next to the couch, there was hair and crumbs down the hallway and crumbs of something like a croissant in the second bedroom next to the bed and ants all through our bin area in the kitchen. We did ask for the cleaners to come back and complete another vacuum and clean of the kitchen which they did happily however we were not present when they did the second clean, the cleaners did not complete a whole apartment vacuum. We ended up doing this ourselves (at the start of our holidays). Please please fix the internet issues or lack of internet issue, we asked before we arrived if the internet would be at full capacity and where assured that if we logged in through our Accor login it would be perfect... it was not. We ended up having to hot spot all week to our laptops. We own our own business and yes, we are on holidays, but we also need to be able to complete work while on holidays due to owning our own business.

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us, and for your continued loyalty in choosing Zanzibar each year. We truly value your patronage and are pleased to hear that you continue to enjoy our location and apartments overall. That said, we sincerely apologise for the shortcomings you experienced on this occasion. Cleanliness is of the utmost importance to us, and it is very disappointing to learn that your apartment did not meet our usual standards upon arrival. Please accept our apologies for the condition of the floors, bedrooms, and kitchen area, as well as for the inconvenience of having to complete additional cleaning yourselves at the start of your holiday. This is certainly not the experience we aim to provide, and your comments have been escalated to our housekeeping management team for immediate review and corrective action. We also regret that the follow-up clean did not fully resolve the issue. We will be reinforcing our procedures to ensure that when a re-clean is requested, it is carried out thoroughly and to completion. In regard to the internet connectivity, we understand how frustrating this must have been, particularly given that you sought reassurance prior to arrival and rely on reliable internet to support your business while travelling. We apologise that the service did not perform as expected and for the inconvenience of having to rely on mobile hotspotting throughout your stay. Your feedback has been passed on to our technical and management teams as we continue to work on improving the reliability and capacity of our internet service. Thank you again for bringing these matters to our attention. We genuinely appreciate your constructive feedback, as it allows us to improve. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of stay you have come to expect from us. Warm Regards, Mantra Zanzibar Front Office

Customer review rating 1.5/5

Denise C. Families - Confirmed reviews ALL

Several issues with the apartment, dirty floors which I had to clean myself, glass coffee table which feel on my daughters foot, medication left in bedside drawers from previous tennant, dirty condom on the floor near bed, dirty washing under the bed. a bathroom that could not be used as I had asked for them to ensure walk in showers we all had to try and use one shower. Only given one towel each for 10 days. The dryer in the laundry very ineffective at drying the towels when washed. No power points in the bedrooms. Power points in the kitchen we had to use a woodeen spoon to reach them to turn appliances on and off. I had stayed in Sirocco previously and they were great. Whilst the Sirrocco apartment was old it presented fresh and clean. I was advised the apartment would be cleaned but this never happened.

Customer review rating 2.0/5

Michael C. Families - Confirmed reviews ALL

I expected much hire standard from an accor facility. Very Disappointed. Furniture fell that should have been secured to the wall (very lucky it was not a serious injury to one of our children). Wifi not working.

Dear Michael, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and that the stay did not meet the standard you rightly expect from an Accor property. I’m especially concerned to learn that a piece of furniture was not properly secured. I’m very relieved no one was injured, and I have escalated this immediately to our maintenance and management team to ensure the item is repaired and that all similar fixtures are checked without delay. Regarding the Wi-Fi, I apologise for the inconvenience this caused during your stay. We appreciate you bringing these matters to our attention, and we would welcome the opportunity to restore your confidence in us. Kind Regards, Mantra Zanzibar - Front Desk

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Other web-users rate our hotel

  • 253 reviews 9.5/10 Location
  • 366 reviews 6.9/10 Room
  • 160 reviews 8.2/10 Service
  • 38 reviews 2.6/10 WiFi
  • 117 reviews 3.6/10 Cleanliness
  • 35 reviews 5/10 Pool
  • 33 reviews 3.9/10 Food
  • 5 reviews 3.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.