Mantra Parramatta 4 stars

Customer review rating (ALL Rating) 3.7/5 1,445 reviews

Mantra Parramatta - Image 1
Mantra Parramatta - Image 2
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Cnr Parkes St and Valentine Ave, 2150 PARRAMATTA, Australia

Description

Hotel extras

  • Whether you're visiting us for business or pleasure, you can enjoy our onsite pool and spa

  • Open seven days, Social House Dining & Bar offers a sleek and sophisticated dining experience

  • Mantra Parramatta is a leader in the conferencing field, catering to up to 200 delegates.

  • We offer 24 hour reception in understanding you may be arriving late, or leaving us early

  • Workout in our fully equipped gymnasium

Our accommodation(s)

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Australia

GPS:-33.819519, 151.006438

Telephone
Fax +61 2 9635 3388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,445 reviews

TripAdvisor Rating  4.0/5  2,159 reviews

Shocking stay !!!

TripAdvisor rating 1.0/5

Alexandra W TripAdvisor review

A totally rubbish stay, i will never recommend this place to anyone not my family or work friends! Upon reporting maintenance issues multiple times in 2 different rooms, we came back every day for 4 days with no acknowledgement from staff and kept being told that the direct front office manager would be in touch with us. We even had to pay for extra housekeeping service because apparently we don’t receive it everyday now, can you believe that! The hotel is poor, the housekeeping need to perform thorough room checks to ensure it is cleaned well as i came back many times with one thing or the other not done. A select few were kind on the front desk, but in general the service was unbearable. I won’t be staying here ever again

Disappointing experience after several visits, probably this one our last

Customer review rating 2.5/5

Adelaide V. Families - Confirmed reviews ALL

We have stayed at Mantra Parramatta several times since 2020, sometimes for up to two weeks at a time. This time we had to come because a family member was hospitalised in ICU and we didn't know how long we would need to stay. We initially booked for one week, then extended to 12 days at the 'stay longer and save' rate. Needing to extend by two days, we were offered only a premium nightly rate by the receptionist on duty. We pointed out that booking.com and the Accor app were offering cheaper rates for the two nights and the receptionist insisted that she could only offer the 'property rate' and that perhaps we should book through one of the other platforms. We decided instead to look at other options locally and found much nicer accommodation at a cheaper rate elsewhere for the final two nights of our stay. Over the past four years the property has become quite run-down. The cooking facilities weren't working properly in our apartment and we were moved after the first two days because of problems with the hot water. In the past we have been happy staying at the Mantra but it's likely that we will stay elsewhere in Parramatta for future trips.

Good service. Great room.

Customer review rating 3.5/5

Rob G. Solo - Confirmed reviews ALL

A very comfortable room. Good service. It would have been even better if the pool & spa were illuminated from 6 am (if possible), and that the spa was on. If that were not possible then could the details about the hotel be updated?

Overall expirience

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Hotel is overall outdated. A renovation is really necessary and the pictures on the webpage didn't tell the whole story. Carpet in the hallway shows stain on the floor and the bathroom was clean, but far away from being nice.

Great Experience

Customer review rating 5.0/5

Tushar Solo - Confirmed reviews ALL

I was very disappointed after getting into the room as it was on third floor and the room heater was not working at all. However, after reaching out to the reception, the lady (forgot her name, sorry), swiftly took initiative and changed my room to seventh floor. The room was great and I enjoyed the stay. I really appreciate the lady staff’s kind gesture.

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Other web-users rate our hotel

  • 671 reviews 9/10 Location
  • 1,088 reviews 4.9/10 Room
  • 809 reviews 6.5/10 Service
  • 51 reviews 3.6/10 WiFi
  • 496 reviews 4.4/10 Comfort
  • 458 reviews 5/10 Cleanliness
  • 256 reviews 2.7/10 Amenities
  • 211 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.