Mantra Parramatta 4 stars

Customer review rating (ALL Rating) 3.7/5 1,447 reviews

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Description

Hotel extras

  • Whether you're visiting us for business or pleasure, you can enjoy our onsite pool and spa

  • Open seven days, Social House Dining & Bar offers a sleek and sophisticated dining experience

  • Mantra Parramatta is a leader in the conferencing field, catering to up to 200 delegates.

  • We offer 24 hour reception in understanding you may be arriving late, or leaving us early

  • Workout in our fully equipped gymnasium

Our accommodation(s)

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Australia

GPS:-33.819519, 151.006438

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,447 reviews

TripAdvisor Rating  4.0/5  2,151 reviews

Disappointing experience

TripAdvisor rating 1.0/5

AnneQ5240BJ Couples - TripAdvisor review

The cutlery drawer in our room had dirty water in it. When I advised reception they seem disinterested and no apology was provided. All they said is would you like to submit a complaint on line? The drawer was cleaned while we were out, however the room was not serviced any further than the drawer being cleaned out. On checkout we were given our parking for free, this did not make up for the poor experience we had. In addition to the above the bathroom was in need of some repairs . One door on the vanity is significantly damaged as is the folding door to the laundry. Also the bath is a spa bath that is quite a step down to get in and out of, even for able bodied guests. I would never recommend this hotel to anyone and certainly won’t stay here again.

Stayed for a long stay, still waiting for a call back, as promised by Andrew the manager.

TripAdvisor rating 2.0/5

zoya r TripAdvisor review

I stayed here with my family for a long stay back in April and was waiting for a refund, as promised by Andrew. This was escalated to him after two separate staff members were unable to deal with our concerns regarding the room quality and cleanliness. It’s the end of May and my family and I are still waiting for the call back. We had high hopes after speaking with Andrew, however we are now extremely disappointed.

Customer review rating 5.0/5

Tony Solo - Confirmed reviews ALL

Was perfect

Dear TONY H., We very much appreciate your comments regarding your stay at the Mantra Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Bhawani J. Friends - Confirmed reviews ALL

Staff were very friendly and professional.

Didn’t stay

Customer review rating 0.5/5

Josh Couples - Confirmed reviews ALL

No one told me about a holding deposit and I had already paid for the room but was then told I couldn’t check in so was stuck sleeping in my car for 2 nights

Dear Josh H., Thank you for taking the time to tell us about your experience at the Mantra Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 667 reviews 8.9/10 Location
  • 1,091 reviews 5/10 Room
  • 806 reviews 6.5/10 Service
  • 54 reviews 4.6/10 WiFi
  • 496 reviews 4.5/10 Comfort
  • 464 reviews 5.2/10 Cleanliness
  • 241 reviews 3.4/10 Amenities
  • 204 reviews 5/10 Value

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