Dear Robin, Thank you for taking the time to share your feedback following your seven-night stay with us. We are pleased to hear that you enjoyed our convenient location, quiet surroundings and spacious accommodation. Our apartments are self-contained, and as outlined in our booking terms and communicated throughout the booking journey, including again at check-in, rooms are serviced after every seven nights. We are therefore sorry if there was any misunderstanding regarding the servicing frequency during your stay. With regard to the cleanliness of the bathroom, we are disappointed that this was not to your expectations. Should you ever find that something in your apartment has not been prepared as expected, we encourage you to let our reception team know during your stay. We are always happy to attend to any concerns and make things right wherever possible. We also appreciate your feedback regarding the configuration of the beds and the unevenness you experienced, and we will review this with our team. Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with an enjoyable stay. Kind regards, William Ng General Manager

Dear Andrew, Thank you very much for your wonderful review and for taking the time to share such generous feedback about your stays with us. It is particularly meaningful to know that you chose to return to Mantra One Sandy Bay Road after your previous visit. I remember that your earlier stay was a particularly stressful one, and I am delighted that Sangita was able to provide you with the calm and reassurance you needed at the time. It is wonderful to hear that the impression she made on you has stayed with you and contributed to your decision to return. Thank you for taking the time to specifically recognise Sangita. Your comments about her calm and pleasant demeanour and her genuine customer service are a wonderful reflection of the care we want our guests to experience. I will be sharing your feedback with Sangita and the team, and I am sure it will mean a great deal to her. I also greatly appreciate the kind feedback you shared with our wider Accor team following your previous experience. It is always rewarding when the care provided by our people resonates strongly enough for guests to take the time to let others know. Thank you too for recognising our clean and well-equipped accommodation and our sustainability initiatives. We are pleased that these efforts contributed positively to your stay. We look forward to welcoming you back to Mantra One Sandy Bay Road again, Andrew. It is a genuine pleasure to have you return! Warm regards, William Ng General Manager

Dear Vanessa, Thank you for taking the time to share such thoughtful and detailed feedback following your recent stay at Mantra One Sandy Bay Road Hobart. It is wonderful to hear that, after many years of returning to Mantra One, we continue to be your preferred choice in Hobart. We are particularly pleased that you value our convenient location, parking, spacious apartments and, most importantly, the welcoming service from our team. I am delighted that you enjoyed the Tasmanian raspberry jam and handwritten welcome card. It is always rewarding to know that these small personal touches make a difference, particularly for one of our valued Platinum Accor Plus members. I will also be sure to pass your kind words on to Colleen and the rest of the team. Thank you as well for being so constructive in highlighting the areas where we can improve. Your comments regarding the bathroom, shower and tapware, lighting, coat hooks, additional hangers and bedroom television have been noted. As a loyal returning guest, your perspective is particularly valuable, and we will review these items as part of our ongoing maintenance and improvement planning. We truly appreciate your continued loyalty and your recommendation. We look forward to welcoming you back to Mantra One Sandy Bay Road on your next visit to Hobart and to making each stay even better. Warm regards, William Ng General Manager

Dear Mark, Thank you for taking the time to share your wonderful feedback following your stay with us. We’re delighted to hear that you enjoyed your apartment and found our location to be a great base for your time in Hobart. It’s wonderful to know that the apartment exceeded your expectations and that you had such a positive experience with us. We truly appreciate your continued loyalty as an ALL Accor Gold member and Accor Vacation Club member, and thank you for choosing Mantra One Sandy Bay Road. It was a pleasure having you stay with us, and we look forward to welcoming you back to Hobart again in the future. Warm Regards, William Ng General Manager

Dear Joanne, Thank you so much for taking the time to share such thoughtful feedback following your five-night stay with us. It was an absolute pleasure having you and your family stay at Mantra One Sandy Bay Road, and I’m delighted to hear that you found our location convenient for your tours and that our team made you feel welcome and well looked after. Thank you for the special mention of Colleen and Sangita as well. I’ll be sure to share your kind words with them. It means a great deal to our team when guests recognise the care and effort that goes into making their stay comfortable. I’m also pleased that our pre-arrival communication was helpful and that you found the information and instructions clear. I’m sorry that you had to change apartments due to the dryer issue, but I’m glad we were able to assist and that you found both apartments clean and comfortable. It was particularly lovely to hear that you appreciated the welcome card, Tasmanian strawberry jam and sparkling water. We enjoy adding these small local produced touches for our ALL members, and I’m glad they made you feel recognised and welcomed. Thank you again, Joanne, for your kind words and for choosing to stay with us. It was a pleasure to personally welcome you, and we hope to have the opportunity to look after you and your family again should your travels bring you back to Hobart. Warmest Regards, William Ng General Manager

Dear Miles, Thank you for taking the time to share your feedback following your stay with us. We’re pleased to hear that you found your one-bedroom apartment clean, comfortable, and a good size for your stay. Our convenient location close to Salamanca Market is certainly a favourite among guests, and we’re glad this added to your experience in Hobart. We also appreciate your feedback across the various aspects of your stay, as it helps us identify opportunities to continually improve the guest experience. Thank you for choosing Mantra One Sandy Bay Road. We hope to have the pleasure of welcoming you back on your next visit to Hobart. Warm Regards, William Ng General Manager

Dear Ken, Thank you for taking the time to share your wonderful feedback following your stay with us. We’re delighted to hear that your apartment offered more than you were expecting and that you enjoyed having the separate bedroom, kitchenette, dishwasher, and laundry facilities. It’s also lovely to hear that Room 106 provided you with such a pleasant outlook over the park and towards the hills. Our location next to Salamanca Market is certainly a highlight, particularly for guests visiting to explore the markets and surrounding waterfront precinct. We’re pleased that the convenience of the location added to your short stay. Thank you again for choosing Mantra One Sandy Bay Road and for your kind comments about the cleanliness and our team. We hope to welcome you back to Hobart for another stay in the future. Warm Regards, William Ng General Manager

Dear Kelvin, Thank you for taking the time to share your feedback following your stay with us. We’re pleased to hear that you enjoyed our convenient location, found your apartment very clean, and were happy with the service provided by our team. We truly appreciate your positive comments in these areas. I’m sorry, however, that the outlook from your Level 1 apartment was disappointing. We understand that having a more pleasant view can make a significant difference to the overall stay. As our apartments are located across different levels and orientations within the property, the outlook does vary between apartments, and unfortunately some rooms have more limited views. We have certainly noted your feedback regarding this, and should you consider staying with us again, we would be happy to discuss the available apartment options and see if we can accommodate a preference for a more open outlook, subject to availability. Thank you again for your feedback and for being a valued ALL Accor member. We hope to have the opportunity to welcome you back to Mantra One Sandy Bay Road and provide you with an even more enjoyable stay. Kind Regards, William Ng General Manager

Dear Patcharee, Thank you so much for your incredibly kind words and for taking the time to share such a wonderful review. It was such a lovely surprise to welcome you again, especially after first meeting you during your stay at my previous property in Melbourne. Little did we know that our paths would cross again here in Hobart, and that we would reconnect without either of us knowing that I was now here at Mantra One Sandy Bay Road! As a former Heartist, I know you understand the importance of genuine hospitality and the little touches that can make a stay memorable. It therefore means even more to me to hear such kind words from you about our team, their friendliness and willingness to assist. I’m so pleased that you and your friends enjoyed the spaciousness and comfort of the apartment, our location, and the overall experience. It was genuinely wonderful to see you again, and I’m grateful that our paths have crossed once more. Thank you again for your support and kind recommendation. I hope this won’t be the last time our hospitality journeys cross, and I look forward to welcoming you back to Hobart again in the future. Warmest Regards, William Ng General Manager

Dear Peter, Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you enjoyed our convenient location and found it easy to access everything Hobart has to offer. We also appreciate your feedback regarding the keys and lift access. Your comments around building access are particularly valuable. We understand your concerns about the ability for non-guests to access the lifts and different levels during the daytime, and we will certainly review this with our Body Corporate to consider whether there are further measures we can put in place to enhance the security and comfort of our guests. Thank you again for choosing Mantra One Sandy Bay Road and for being a valued ALL Accor and Accor Vacation Club member. We appreciate you taking the time to provide constructive feedback and hope to welcome you back to Hobart in the future. Warm Regards, William Ng General Manager

Dear Bernadette, Thank you for taking the time to share your lovely feedback following your stay with us. We’re delighted to hear that you enjoyed your stay and found your apartment spacious and comfortable. Our convenient location and the ability to walk to many of Hobart’s attractions are certainly among the things our guests value most, so it’s wonderful to know these added to your experience. We also appreciate your continued loyalty as an ALL Accor Gold member and are pleased to hear that you find booking through the ALL App easy and convenient. Thank you again for choosing Mantra One Sandy Bay Road. We hope to have the pleasure of welcoming you back for a longer stay next time you’re visiting Hobart. Warm Regards, William Ng General Manager

Dear Robert, Thank you for taking the time to share your feedback following your recent weekend stay with us at Mantra One Sandy Bay Road Hobart. I’m delighted to hear that you and your group enjoyed our convenient location, spacious rooms and well-equipped kitchen facilities, and that we were able to accommodate your group together on the same floor. It’s also wonderful to know that our team made you feel well looked after, with their helpful and friendly service receiving your highest rating. We appreciate your comments regarding our reception hours. As we are not a 24-hour reception property, we understand the importance of ensuring our guests have clear information and convenient arrangements outside reception hours, and your reminder is appreciated. Thank you again for choosing to stay with us and for your strong recommendation. We particularly value your loyalty as an ALL Accor Platinum member and look forward to welcoming you and your group back to Hobart in the future. Warm Regards, William Ng General Manager

Dear Peter, Thank you for taking the time to share such positive feedback following your recent stay with us at Mantra One Sandy Bay Road Hobart. I’m delighted to hear that you enjoyed our convenient location, spacious accommodation and facilities, and particularly that you found our team friendly, welcoming and helpful. Your kind comments about our two reception team members are greatly appreciated, and I will be sure to share your recognition with them. Feedback such as yours is a wonderful encouragement to the team. It is also pleasing to know that you found the hotel clean, tidy and well maintained, and that the pleasant walk to the mall and Salamanca added to your experience. Thank you again for choosing to stay with us and for recommending Mantra One Sandy Bay Road Hobart. We sincerely appreciate your support and look forward to welcoming you back on your next visit to Hobart. Best Regards, William Ng General Manager

Dear Erin, Thank you for taking the time to share your detailed feedback following your recent stay with us. I’m genuinely sorry to hear that your experience did not meet your expectations, particularly as a valued ALL Accor Gold member. I was pleased to hear that you found our beds and pillows comfortable and our location convenient. However, I am disappointed that other aspects of your stay left you dissatisfied. Your comments regarding the condition of the room, the difficulty with the door, the furniture and televisions, as well as your arrival during our reception lunch closure, have been noted and will be reviewed with our team. I would also like to clarify a couple of points for the benefit of our guests who may be reading this review. As an ALL Accor Gold member, the Welcome Drink benefit is broadly defined and does not necessarily refer to an alcoholic beverage. As we are not a licensed property, we are unable to provide alcoholic drinks. We are, however, proud supporters of locally produced Tasmanian products, something that Accor encourages its properties to champion wherever possible. The sparkling apple cider provided was selected as a local welcome drink, together with the locally sourced jam as part of our welcome amenity. We appreciate that this may not have been what you personally expected, but it was provided in good faith within the options available to our property. We are also a short-stay apartment property, and our operating model is intentionally different from that of a traditional full-service hotel. Our guests often value the independence, privacy and flexibility that apartment accommodation provides. Items such as additional milk and other amenities are always available from reception, and we find that many of our guests appreciate the convenience of simply approaching our team whenever something is required. We absolutely understand, however, that some guests prefer the daily servicing and full-service experience of a traditional hotel. While this is not the model our property is designed around, we are always happy to assist with additional servicing, supplies or other requests wherever possible when requested by our guests. We regret if this difference in service style did not align with your expectations. I am also sorry that your early arrival coincided with our reception lunch closure. We appreciate that arriving at a property and finding reception unattended is not an ideal first impression, and we will review how we can better communicate our reception hours and manage early arrivals. Regarding your comments about sustainability and heating, our intention is certainly not to compromise guest comfort or give the impression that sustainability initiatives are simply about reducing costs. We aim to balance responsible energy use with the comfort of our guests, and your feedback regarding the condition and noise of the heater is useful for us to consider. Erin, we are disappointed that we were unable to provide the experience you were hoping for. At the same time, we sincerely appreciate your candid feedback, as it gives us an opportunity to review where we can improve. We hope that our response also provides some context around the apartment-style experience and the services we offer. Kind Regards, William Ng General Manager

Dear Ian, Thank you for your wonderful review and for taking the time to share such thoughtful feedback about your seven-night stay with us. We’re delighted to hear that you enjoyed the spacious and well-appointed room and made the most of our convenient location, with easy access to Hobart city and Salamanca. It is especially lovely to hear your kind comments about our reception team and the cleaning staff who prepared your room for an early check-in. I will certainly share your appreciation with the team, as it is always rewarding to know that these extra efforts made a difference to your stay. Thank you also for your 10/10 recommendation. It was a pleasure having you with us, and we hope to welcome you back to Mantra One Sandy Bay Road Hobart on your next visit to Hobart. Warm Regards, William Ng General Manager

Dear Anthony, Thank you for your wonderful review and for sharing such lovely feedback about your three-night stay with us. We’re delighted to hear that you found Mantra One Sandy Bay Road Hobart an ideal base for exploring the city, with easy access to the Explorer Bus, the pier and Salamanca. We’re also pleased that the self-catering facilities added to the convenience of your stay. It’s especially wonderful to hear that our team were all helpful, friendly and welcoming. I’ll be sure to share your kind comments with everyone, as recognition like this means a great deal to our team. Thank you also for your recommendation and for choosing to book directly with us. We’re thrilled that you couldn’t have been happier with your stay and hope to welcome you back again in the future. Warm Regards, William Ng General Manager

Dear Michael, Thank you for taking the time to share your feedback following your recent stay with us. It’s wonderful to hear that you found the check-in and check-out process easy, and that you enjoyed the convenience of our location and the comfort of your room. We’re also pleased to know that you were happy with the cleanliness of the hotel. We truly appreciate your recommendation and are delighted that you had a comfortable and convenient stay. We hope to have the pleasure of welcoming you back to Mantra One Sandy Bay Road Hobart on your next visit to Hobart. Warm Regards, William Ng General Manager

Dear Paula, Thank you for taking the time to share such detailed feedback following your recent stay with us. I’m very pleased to hear that you found our beds and pillows comfortable, our team lovely, and our location convenient. It also means a great deal that, despite the issues you experienced, you have chosen to stay with us again in November. I sincerely apologise for the standard of cleanliness in your room. The marks on the walls and doors, food left from a previous guest, and the condition of the toilet brush are certainly not the level of presentation we expect to provide. I’m also sorry that you encountered an issue with the toaster. I have shared your feedback with our housekeeping and maintenance teams so these matters can be addressed and our room checks reinforced. Should you experience anything like this during your next stay, please let us know immediately while you are still with us. This gives us the opportunity to rectify the issue promptly and ensure you are comfortable for the remainder of your stay. I have also noted your upcoming stay with us from 11–16 November, and I will personally inspect your room prior to your arrival to ensure everything is in order. Regarding your comments about the advance payment, there are various payment terms depending on the rate selected. The rate you selected was unfortunately a 100% prepaid, non-modifiable and non-cancellable rate, offered as part of a special Super Sale promotion for the Pacific region. These promotional rates provide a lower price in exchange for more restrictive booking conditions. I do appreciate, however, that paying in full several months in advance may not suit everyone, and I’m grateful for you sharing your preference for more flexible payment terms. We look forward to welcoming you back in November and to providing you with a much-improved experience. Warm Regards, William Ng General Manager

Dear James, Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you found Mantra One Sandy Bay Road user-friendly and well located, and that our team made a positive impression with their service and quick follow-up. Providing responsive and helpful service is very important to us, so it’s wonderful to know this was recognised during your stay. We also appreciate your feedback regarding your overall experience, and we will continue to work closely with our teams to ensure we maintain and improve the standards we provide to our guests. Thank you again for choosing to stay with us and for being a valued Accor Vacation Club member. We look forward to welcoming you back to Hobart in the future. Warm Regards, William Ng General Manager