Dear Kylie, Thank you for taking the time to share your feedback and for your loyalty as an ALL Classic member. I am delighted to hear you enjoyed our central location, found the hotel clean and comfortable, and that our breakfast offering had something for everyone. It is always wonderful to know guests leave having enjoyed so many aspects of their stay. Thank you also for your comments regarding the blanket/doona. Whilst I am sorry to hear this impacted your comfort, I appreciate you bringing it to our attention as guest feedback helps us continue to improve the experience we provide. We truly appreciate your recommendation and look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Suzanne, Thank you for your wonderful review and for your loyalty as an ALL Platinum member. I was absolutely delighted to read your comments and learn that you felt genuinely cared for throughout your stay. Creating memorable experiences through genuine hospitality is exactly what we strive for, so it is incredibly rewarding to hear that our team helped make your visit so enjoyable. It is fantastic to know you enjoyed the comfort of your room, the restaurant experience, and our convenient location in the heart of Hobart. I was especially pleased to read your recognition of Olive, Suman, our restaurant team, housekeeping team and the manager who assisted with your enquiry. I will be sure to share your kind words with everyone involved, as feedback like this means so much to our team. Thank you again for choosing Mövenpick Hotel Hobart. We look forward to your next stay and another opportunity to show you why hospitality is at the heart of everything we do. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Melanie, Thank you for taking the time to share such a wonderful review. I am delighted to hear that you and your family enjoyed your stay, from our central Hobart location and stylish guestrooms to the warm welcome provided by our reception team. It is fantastic to know the comfortable beds, peaceful atmosphere and gourmet breakfast helped make your visit memorable. I especially loved reading that Chocolate Hour was the highlight of the kids' stay! Our team had great fun creating the Halloween-themed treats, so it is wonderful to hear they were such a hit. Thank you again for your kind words and recommendation. As you are not currently an ALL member, I would also like to invite you to join our complimentary loyalty programme and enjoy exclusive member benefits on future stays: https://bit.ly/3gwBLaZ We look forward to your next stay and creating more sweet family memories. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Sharon, Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. I am delighted to hear that you enjoyed our central location and that our Front Office team provided such a warm welcome. It is especially pleasing to know your room was ready ahead of check-in, allowing you to start enjoying Hobart a little earlier. Thank you also for your kind recognition of the reception team. I will be sure to pass on your comments, and I am certain they will be thrilled to know they helped make your stay memorable. I appreciate your feedback regarding your booking experience and the challenges you encountered when attempting to redeem your Stay Plus benefit. I am sorry for the frustration this caused and thank you for your persistence. Feedback like yours helps us identify opportunities to better support our loyal members. It was also wonderful to read your comments about our sustainability initiatives and the option to earn points through our housekeeping programme. Whilst we no longer provide complimentary bottled water, I am pleased you enjoyed Tasmania's fantastic drinking water and recognised the environmental benefits of this approach. Thank you again for your continued support. We look forward to your next stay and hopefully an upgrade with one of those higher-floor views you enjoy! Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Nick, Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. Please accept our apologies for this experience. We take cleanliness concerns extremely seriously, and your feedback has been shared with our housekeeping leadership team for further review and follow-up. While we appreciate you bringing this to our attention during your stay, I understand this did not lessen the impact of the experience. I do want to thank you for recognising aspects of your stay such as the service from our team and the arrival experience. While we clearly fell short in this instance, your feedback helps us improve and ensure higher standards are consistently met. Thank you again for bringing this matter to our attention, and I hope we have the opportunity to provide you with a much better experience in the future. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Carol, Thank you for taking the time to share your feedback and for your loyalty as a Gold member of ALL. I am delighted to read that you enjoyed our central location and that our team helped make your stay such a positive one. Your kind comments regarding the customer service you received are greatly appreciated and will be shared with the team. I am sorry to hear that the shower water pressure did not meet your expectations and prevented what may otherwise have been a perfect stay. Thank you for bringing this to our attention, as feedback such as yours helps us identify opportunities for improvement. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in Hobart soon. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Liz, Thank you for your wonderful review and for your loyalty as an ALL Classic member. I am delighted to hear that you enjoyed your stay, from our central location and comfortable accommodation through to your dining experience at Tesoro. It is especially rewarding to know that the attention to detail from our team helped make your visit so memorable. A special thank you for recognising Claudia. I will be sure to share your kind words with her, and I know she will be thrilled to hear that she helped make your stay extra special. Thank you again for choosing Mövenpick Hotel Hobart. We look forward to your next stay and another beautiful experience together, perhaps with a few Chocolate Hour treats along the way! Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Hira, Thank you for taking the time to share your feedback and for being a valued ALL Classic member. Whilst I am pleased to hear you found our location convenient and were comfortable in your room, I am sincerely sorry that your overall experience was overshadowed by the service you received. In particular, your comments regarding your arrival experience and breakfast service are very concerning and do not reflect the level of hospitality we strive to provide at Mövenpick Hotel Hobart. Please be assured that your feedback has been shared with both our Front Office and Food & Beverage leadership teams for thorough review. The interactions you described are not acceptable, and we are taking this feedback seriously. I have also attempted to contact you directly to discuss your experience further, as I would genuinely appreciate the opportunity to learn more and personally address your concerns. Thank you again for bringing this to my attention. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Tammy, Thank you for taking the time to share your feedback and for your loyalty as an ALL Classic member. I am delighted to hear you had a pleasant stay and found our team friendly and helpful. It is wonderful to know you enjoyed the comfort of the hotel and our breakfast offering. I also appreciate your comments regarding the Wi-Fi experience. Guest feedback helps us identify opportunities for improvement, and I have shared your concerns with the team for review. Thank you again for choosing Mövenpick Hotel Hobart. We look forward to welcoming you back for another comfortable stay and perhaps a visit to Chocolate Hour. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Catherine, Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. I am pleased to hear that our central location and comfortable accommodation were able to provide some relief following the disruption of your cancelled flight. It is also wonderful to know that your room upgrade met expectations and that you would consider staying with us again on your next visit to Hobart. I am sorry to hear about the noise from the hot water pipes during your stay. Thank you for bringing this to our attention, as feedback like yours helps us identify areas where improvements are needed. I apologise for the inconvenience this caused. Thank you again for your continued support. We look forward to welcoming you back and delivering an even smoother experience next time. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Debbie, Thank you for your wonderful review and for your loyalty as an ALL Gold member. I am delighted to hear that you once again felt welcomed by our team and enjoyed a comfortable stay with us. It is fantastic to know you appreciated the views from your room overlooking Hobart's historic GPO and waterfront precinct, as well as your Gold member welcome gift featuring some of our favourite Chocolate Hour treats. We truly appreciate your continued support and your kind words about our team. Reviews like yours mean the world to us and will certainly be shared with the staff. We look forward to your next stay and saving a few sweet treats for you! Kind regards, James H Front Office Manager Mövenpick Hotel Hobart