Dear Tracy, Thank you for your wonderful review and for your continued loyalty as an ALL Platinum member. We are delighted to hear that you enjoyed another comfortable stay with us and that our team left such a positive impression. Your comments about our staff being polite, friendly, professional, and always willing to help are greatly appreciated and perfectly reflect the level of hospitality we strive to deliver every day. It is also fantastic to know that you continue to find the ALL booking experience straightforward and convenient, and that you enjoyed our accommodation, breakfast offering, cleanliness, and overall service. Thank you for recognising the efforts of the entire team. I will be sure to share your kind words, as feedback like this means a great deal to everyone. We look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Kieron, Thank you for your fantastic review and for awarding Mövenpick Hotel Hobart a perfect score. We are delighted to hear that you enjoyed your stay, particularly our central location, harbour views, and the friendly service provided by our team. It is wonderful to know that your room was well presented and that you found great value in redeeming your ALL Reward points. As a valued ALL Classic member, we greatly appreciate your loyalty and are pleased that your arrival, accommodation, cleanliness, and departure experiences all exceeded expectations. Thank you again for your kind feedback. We look forward to your next stay with us and another opportunity to showcase the very best of Hobart. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Sheldon, Thank you for taking the time to share your feedback and for recognising your ALL Classic membership. I am delighted to hear that you enjoyed your stay with us and found both our location and food offerings to be highlights of your visit. It is wonderful to know that you were very happy with your accommodation and that our team helped create such a positive experience throughout your stay. I was also pleased to see your perfect scores for your booking experience, arrival, accommodation, cleanliness, breakfast, team interactions, and departure experience. Feedback such as yours is fantastic recognition for our team and reflects the level of hospitality we strive to deliver every day. Thank you again for your loyalty as an ALL Classic member and for your recommendation. We truly appreciate your support and look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Emma, Thank you for taking the time to share your feedback and for recognising your ALL Gold membership. I am delighted to hear that you enjoyed your stay overall and that highlights included your clean and comfortable room, our breakfast offering, and the late checkout arranged by the team. It is wonderful to know these touches helped make your visit a pleasant and relaxing one. Thank you also for your honest feedback regarding your arrival drinks experience. Whilst I am pleased we were able to provide your welcome drinks, I am sorry that the interaction did not feel as smooth or intuitive as it should have. We strive to deliver warm, confident, and personalised service at every touchpoint, and I appreciate you taking the time to share your perspective. Your comments regarding communication and the handling of drinks service have been noted and will be used as a coaching opportunity for the team. I was pleased to see your strong ratings for accommodation, cleanliness, breakfast, sustainability, and your booking experience, and it is wonderful to know that despite this interaction, you still found your stay delightful overall. Thank you again for your loyalty as an ALL Gold member and for your balanced and thoughtful feedback. We truly appreciate your support and look forward to welcoming you back for an even better experience next time. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Aurora, Thank you for taking the time to share such a wonderful review and for recognising your ALL Silver membership. I am delighted to hear that you and your family enjoyed your stay with us and found our location, accommodation, and team to be highlights of your visit. It is especially rewarding to know that both our Front Office and Tesoro Restaurant teams helped make your experience so memorable. A special thank you for recognising Berlin. I will be sure to share your kind comments with him personally. Knowing that he helped take care of you from check-in through to check-out is exactly the personalised service experience we strive to create for our guests. I was also thrilled to read that the children enjoyed the complimentary ice cream and that Chocolate Hour was a highlight of your stay. These little Mövenpick traditions are always popular with families and help create lasting holiday memories. Thank you again for your generous feedback, your loyalty as an ALL Silver member, and your recommendation. We truly appreciate your support and look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Danica, Thank you for taking the time to share your feedback and for recognising your ALL Gold membership. I am delighted to hear that you enjoyed such a positive stay with us and that our location and accommodation were highlights of your visit. It is wonderful to know that you found us ideally positioned for your trip and that your room helped make your stay comfortable and enjoyable. I was also pleased to see your excellent ratings for your booking experience, cleanliness, and our sustainability initiatives, along with your willingness to recommend both Mövenpick Hotel Hobart and the ALL loyalty programme to others. Feedback such as yours is greatly appreciated and provides valuable recognition for our team. We truly value your loyalty as an ALL Gold member and are grateful that you chose to stay with us during your visit to Hobart. Thank you again for your kind review. We look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Sylvia, Thank you for taking the time to share your feedback and for recognising your ALL Classic membership. I am delighted to hear that you enjoyed your stay with us and found our location to be such a highlight. Being right in the heart of Hobart while still offering a peaceful and quiet environment is something many of our guests appreciate, so it is wonderful to know this contributed to your experience. I was also pleased to see your perfect scores for your booking experience, arrival, accommodation, cleanliness, interactions with our team, and departure process. Feedback such as yours is fantastic recognition for our team, who work hard to ensure every guest enjoys a comfortable and memorable stay. Thank you again for your loyalty as an ALL member and for your kind recommendation. We look forward to welcoming you back to Mövenpick Hotel Hobart on your next visit. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Siti, Thank you for taking the time to share your feedback following your family stay with us. I am delighted to hear that our location was the perfect fit for your short trip and that you found the hotel to be a great base for exploring Hobart. It is wonderful to see your perfect scores for accommodation, cleanliness, our team, Wi-Fi, departure experience, and our sustainability initiatives. Thank you also for your comments regarding check-in. We completely understand the desire to access your room earlier, especially when travelling with family. Whilst early check-in is always subject to availability, our team will gladly accommodate requests whenever possible. We are thrilled that you had a positive overall experience and that you would recommend Mövenpick Hotel Hobart to your family and friends. Thank you again for your kind feedback. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Jane, Thank you for taking the time to share your feedback and for recognising your ALL Gold membership. I am pleased to hear that you enjoyed our central location and found your room to be well appointed. It is also wonderful to see positive ratings for your accommodation, cleanliness, and booking experience. That said, I was disappointed to read that we missed the mark when it came to recognising your ALL Gold membership benefits. Our loyal ALL members are incredibly important to us, and I sincerely apologise that you did not receive the level of recognition you rightfully expected during your stay, including acknowledgement of your status and welcome amenity. Your feedback regarding the arrival experience and service levels has been noted and will be reviewed with the team. Whilst I am pleased that you enjoyed many aspects of your stay, we clearly had an opportunity to deliver a more personalised and memorable experience. Thank you again for your feedback and for your loyalty as an ALL Gold member. We appreciate your honesty and hope to have the opportunity to provide the recognition and service experience you deserve on your next visit. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Mishell, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you found your accommodation clean and comfortable and that you had a good overall experience during your visit. It is always pleasing to receive positive feedback from our guests. We also appreciate your comments regarding your stay experience across our facilities and services. Your feedback helps us continue to improve and deliver memorable stays for all our guests. Thank you again for choosing Mövenpick Hotel Hobart. We look forward to welcoming you back again soon! Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Susan, Thank you for taking the time to share your detailed feedback following your stay with us. I am pleased to hear you enjoyed our central location, found the hotel well presented, and rated our cleanliness, breakfast offering, team, Wi-Fi, and overall facilities highly. I am sorry, however, that the layout of your allocated room did not meet your expectations. Whilst room preferences can be quite personal, I appreciate your comments regarding the television positioning and overall room configuration. I was also concerned to read your comments regarding noise and vibration and can assure you this is not something we would typically expect given the location of the room. We will be investigating this further to ensure everything is operating as intended. I would also like to clarify that, as an ALL Platinum member, you were upgraded during your stay from an Interior Room to a City View Room, subject to availability. In addition, all guest rooms at Mövenpick Hotel Hobart include windows, and I am sorry if the room ultimately allocated did not align with the expectations created during the booking process. Thank you again for your balanced feedback and for recognising the many aspects of your stay that were enjoyable. Feedback such as yours helps us continue refining both our product and guest experience. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Leonie, Thank you for taking the time to share such wonderful feedback and for recognising your ALL Platinum membership. I am delighted to hear that you enjoyed your stay with us and found our location, views, accommodation, and dining options to be highlights of your visit. It is especially rewarding to read that you consider us one of the best hotels you have stayed at. Feedback like that means a great deal to our team. I was also pleased to see your perfect scores for your booking experience, arrival, accommodation, cleanliness, breakfast, team interactions, departure experience, and our sustainability initiatives. Your comments regarding our helpful staff and the comfort of your room are greatly appreciated and will be shared with the team. Thank you as well for your feedback regarding Wi-Fi security. We appreciate you taking the time to share this suggestion, and guest insights such as yours help us continue to review and enhance our facilities and services. Thank you again for your loyalty as an ALL Platinum member and for your generous review. We look forward to your next stay with us and another opportunity to showcase the very best of Hobart hospitality. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Wendy, Thank you for taking the time to share your wonderful feedback and for recognising your ALL Gold membership. I am delighted to hear that you enjoyed such a beautiful and relaxing break with us. Your comment that every team member made you feel welcome and special is incredibly rewarding to read, as creating genuine and memorable experiences for our guests is exactly what we strive to achieve. It is also fantastic to see perfect scores across every aspect of your stay, including your accommodation, cleanliness, breakfast experience, Wi-Fi, sustainability initiatives, and departure process. I was particularly pleased to read your kind comments about our Housekeeping team and the care taken in servicing your room each day. Your recognition of the entire team means a great deal, and I will be sure to share your feedback with everyone. They will be thrilled to know they helped make your stay so memorable. Thank you again for your loyalty as an ALL Gold member and for choosing Mövenpick Hotel Hobart. We look forward to your next stay with us and another relaxing Hobart getaway. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Robyn, Thank you for taking the time to share such a wonderful review and for recognising your ALL Gold membership. I am delighted to hear that you found your stay to be excellent value for money and that our team helped make your visit so memorable. Your special mention of our restaurant and breakfast teams is particularly appreciated. It is fantastic to know that their friendly, professional, and attentive service struck the perfect balance and contributed so positively to your experience. I was also pleased to see your perfect scores across every aspect of your stay, including your accommodation, cleanliness, breakfast offering, arrival experience, departure process, and our sustainability initiatives. Feedback like yours is a wonderful reflection of the passion our team brings to creating memorable guest experiences. Thank you again for your generous comments and continued loyalty as an ALL Gold member. We are thrilled to hear that Mövenpick Hotel Hobart will be your choice again when you next visit Hobart, and we look forward to welcoming you back. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Joseph, Thank you for taking the time to share your fantastic feedback and for recognising your ALL Classic membership. I am delighted to hear that you and your family enjoyed such a memorable stay with us. It is wonderful to know that our central location made it easy to explore Hobart's shopping and attractions, while our accommodation, housekeeping, and service all contributed to a five-star experience. I was especially pleased to read that the complimentary ice cream was a hit with the children and that Chocolate Hour was a highlight of your stay. These are two of our favourite Mövenpick traditions and help create those special holiday memories for families. Thank you also for highlighting our Housekeeping team and recognising our sustainability initiatives, including our recycling programmes and refillable bathroom amenities. We are committed to reducing our environmental impact while maintaining a high-quality guest experience, so your comments are greatly appreciated. Thank you again for your wonderful review and loyalty to ALL. We look forward to your next stay with us and, of course, another Chocolate Hour and ice cream treat for the family! Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Cinder, Thank you for taking the time to share your wonderful feedback and for recognising your ALL Classic membership. I am delighted to hear that you enjoyed your stay with us and that our central location made it easy to explore Hobart's many attractions, restaurants, and experiences. Being located in the heart of the city is something our guests often enjoy, so it is fantastic to know it helped make the most of your visit. It is also wonderful to see your perfect scores across every aspect of your stay, including your accommodation, cleanliness, interactions with our team, Wi-Fi, and departure experience. Your kind comments regarding our staff are especially appreciated and will be shared with the team. Thank you again for your generous review and recommendation. We are thrilled that you had such a memorable time in Hobart and look forward to welcoming you back for another stay should your travels bring you to Tasmania again. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Hayley, Thank you for taking the time to share your wonderful feedback and for recognising your ALL Gold membership. I am delighted to hear that you enjoyed another great stay with us and that our friendly service, comfortable rooms, and special touches such as the brownies and complimentary drinks helped make your visit memorable. It is fantastic to see perfect scores for your accommodation, breakfast experience, team interactions, departure, and sustainability initiatives. I also appreciate you bringing the cleanliness issue in the bathroom to our attention. Whilst I am pleased this did not detract from your overall enjoyment, a stray hair in the shower is certainly not the standard we aim to deliver, and I will share your feedback with our Housekeeping team for review. Thank you again for your kind words and continued loyalty as an ALL Gold member. We truly appreciate your support and look forward to welcoming you back for another stay filled with those little Mövenpick touches. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Kanyarat, Thank you for your wonderful review. I am delighted to hear that you had an exceptional stay with us and found your room spacious, comfortable, and impeccably clean. It is fantastic to know that our central location, friendly team, and overall value for money helped make your visit so enjoyable. I was especially pleased to read that you enjoyed our daily Chocolate Hour. It is one of our favourite Mövenpick traditions and always adds a little sweetness to the guest experience. Thank you also for highlighting our sustainability initiatives, including our filtered water station. We are committed to reducing single-use plastics while ensuring guests have convenient access to fresh drinking water throughout their stay. We truly appreciate your detailed feedback and recommendation. For future stays, we would love for you to join the ALL - Accor Live Limitless loyalty programme and enjoy exclusive member benefits: https://bit.ly/3gwBLaZ Kind regards, James H Front Office Manager Mövenpick Hotel Hobart