Dear Susan, Thank you for your wonderful review and for awarding us a perfect score. I am delighted to hear that you enjoyed a comfortable and pleasant stay with us and found our central location convenient for your visit. It is fantastic to know that every aspect of your experience, from booking and check-in through to accommodation, breakfast, dinner, and departure, met your expectations. We greatly appreciate your loyalty as an ALL Gold member and are pleased to hear that your member benefits, including your welcome drink, welcome amenity, and room upgrade, helped make your stay even more enjoyable. Thank you also for your kind comments regarding the food offerings and our sustainability initiatives. It is wonderful to know these efforts were noticed and appreciated. Thank you again for choosing Mövenpick Hotel Hobart. We look forward to your next stay. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Lachlan, Thank you for taking the time to share such a wonderful review of your recent stay at Mövenpick Hotel Hobart. We are delighted to hear that our central location suited your business trip, giving you easy access to the city's cafés, restaurants, waterfront, and nearby offices. It is also fantastic to know that you found your room clean, modern, comfortable, and well-equipped for your needs. I was especially pleased to read your comments about our reception team. Providing a warm welcome and attentive service is something we take great pride in, and I will be sure to share your kind feedback with the team. Thank you as well for your loyalty as an ALL Classic member and for recommending both our hotel and the ALL programme. Your support means a great deal to us. We look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Waraporn, Thank you for taking the time to share your feedback with us. I am pleased to hear that you enjoyed our central location and appreciated the straightforward booking process. We also value your comments regarding your accommodation and overall stay experience. Thank you for highlighting your preference for different pillow options. We do offer a variety of pillows for guest comfort, and our team is always happy to assist with alternative choices where available. I am sorry we did not have the opportunity to better meet your preferences during this stay, particularly regarding goose pillows. We also appreciate your comments regarding your room location. While room allocation is subject to availability, we always encourage guests to let us know their preferences ahead of arrival so we can do our best to accommodate them. Thank you for your loyalty as an ALL Classic member and for sharing your feedback with us. It helps us continue to improve the guest experience. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Fiona, Thank you for your wonderful review and for awarding us a perfect score. I am delighted to hear that you enjoyed your stay with us, particularly our central location and your well-appointed room with its great view. It is fantastic to know that every aspect of your experience, from booking through to departure, met your expectations. We also greatly appreciate your loyalty as an ALL Diamond member. Your continued support means a great deal to our team, and we are thrilled that you would recommend both Mövenpick and the ALL programme to your family and friends. Thank you again for choosing Mövenpick Hotel Hobart. We look forward to your next stay and another opportunity to provide you with a memorable experience. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear P., Thank you for your outstanding review and for awarding us a perfect score. I am delighted to hear that your stay was memorable from arrival through to departure. Your kind comments about our friendly and courteous team, comfortable rooms, central location, and the quality of the food are truly appreciated. I will be sure to share your feedback with both our Front Office and Tesoro Restaurant teams, who will be thrilled to know they helped make your stay such a positive experience. It is wonderful to hear that every aspect of your visit, from booking and check-in to breakfast, WiFi, and departure, exceeded expectations. We also sincerely appreciate your loyalty as an ALL Gold member and thank you for your continued support of the Accor family. We look forward to your next stay and another opportunity to provide the warm hospitality you experienced throughout this visit. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Jason, Thank you for taking the time to share your wonderful feedback and for choosing Mövenpick Hotel Hobart for your weekend getaway. We are delighted to hear that you had such an enjoyable stay and were able to make use of one of your complimentary Accor Live Limitless free nights. It is fantastic to know that our team helped make your visit seamless, from the easy booking process through to your departure. We are especially pleased to hear that Bridget made such a positive first impression during check-in. We will be sure to pass on your kind words to her, as she will be thrilled to know that her warm welcome and attentive service helped make your stay memorable. We are also delighted that you found our central location convenient and your accommodation comfortable, allowing you to enjoy quality time with your friends and family while exploring Hobart. Thank you once again for your loyalty as a Gold member and for sharing your experience with us. We truly appreciate your support and look forward to welcoming you back to Mövenpick Hotel Hobart for another exceptional stay in the near future. Warm Regards, Berlin E. Assistant Manager Movenpick Hotel Hobart

Dear Doris, Thank you for your wonderful review and for awarding us a perfect score. I am delighted to hear that you had such an enjoyable stay with us and that our team was able to accommodate your room requests. We always do our best to meet guest preferences when availability allows, so it is fantastic to know that having your rooms together on a high floor helped make your visit even more enjoyable. Your kind comments about our Deluxe King Harbour View Rooms, the harbour views, cleanliness, comfort, and breakfast selection are greatly appreciated. It is also wonderful to hear that our central CBD location made it easy for you to explore Hobart's waterfront, Salamanca Market, and the many attractions, shops, and restaurants nearby. Thank you as well for recognising the friendliness and helpfulness of our team. Feedback such as yours is incredibly rewarding and will be shared with everyone involved. We greatly appreciate your loyalty as an ALL Silver member and are thrilled that you would recommend both Mövenpick Hotel Hobart and the ALL programme to your family and friends. We look forward to your next stay and another opportunity to showcase Hobart's beautiful harbour views. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Alison, Thank you for your wonderful review and for awarding us a perfect score. I am delighted to hear that you felt so valued during your arrival and check-in and that your weekend in Hobart was such an enjoyable one. It is especially pleasing to know that your time spent with family helped make the occasion memorable and that you found the hotel welcoming, clean, efficient, and comfortable throughout your stay. Thank you also for your kind comments regarding our team. I will be sure to share your feedback with everyone, as they will be thrilled to know their warm and welcoming service contributed to such a positive experience. As an ALL Classic member, we greatly appreciate your loyalty and are delighted that you would recommend both Mövenpick and the ALL programme to your family and friends. It is also wonderful to hear that our sustainability initiatives were noticed and appreciated during your stay. Thank you again for choosing Mövenpick Hotel Hobart. We look forward to your next stay. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear John, Thank you for taking the time to share your wonderful feedback and for choosing to stay with us as a valued Silver Member of ALL – Accor Live Limitless. We are delighted to hear that you really enjoyed your stay with us and that our team helped make your visit such a positive experience. It is particularly pleasing to know that you found our central location convenient and that our hotel provided a great venue for the conference you attended. Being situated in the heart of Hobart allows our guests to easily explore the city while remaining close to business and event facilities, so it is wonderful to hear that this added to your overall experience. We are also pleased that you found the booking process through the Accor App easy and convenient. We continuously strive to make every stage of our guests' journey as seamless as possible, from making a reservation through to check-out, and your comments reassure us that these efforts are being noticed. Most importantly, thank you for your kind recognition of our team. Hospitality is all about creating memorable experiences, and it is incredibly rewarding to receive such positive feedback. We were especially pleased to read your comments regarding the gentleman who appeared to be leading the team during much of your stay. It is always gratifying when our colleagues make a lasting impression through their professionalism, dedication, and genuine care for our guests. We will be sure to share your kind remarks with him and the wider team, as recognition like this serves as great encouragement and motivation. Thank you once again for your support and loyalty as a Silver Member. We truly appreciate you choosing Mövenpick Hotel Hobart and are delighted that we could contribute to a successful and enjoyable visit. We look forward to welcoming you back on your next trip to Hobart and providing another exceptional experience. Warm Regards, Berlin E. Assistant Manager Movenpick Hotel Hobart

Dear Cassandre, Thank you for your fantastic review and for awarding us a perfect score. I am delighted to hear you had a pleasant stay and enjoyed our central location, well-appointed accommodation, and the service provided throughout your visit. It is wonderful to know that your booking experience, arrival, breakfast, cleanliness, and departure all contributed to such a positive impression. We greatly appreciate your loyalty as an ALL Classic member and are thrilled to hear you would recommend both our hotel and the ALL programme to your family and friends. Thank you again for choosing Mövenpick Hotel Hobart. We look forward to your next stay. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear A., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Hobart. We are delighted to hear that you enjoyed a comfortable stay and found our central location to be the perfect base for your time in Hobart. It is wonderful to know that everything from check-in through to check-out was seamless and that our team made such a positive impression with their helpful and friendly service. We are also pleased to hear that you found your room comfortable, quiet, and well maintained throughout your stay. It is fantastic to see that you enjoyed not only your accommodation but also breakfast, Tesoro Restaurant, and Tesoro Bar. Thank you for your kind comments regarding our housekeeping team and their attention to your room throughout your stay. Feedback such as yours is always appreciated and will be shared with the team. Thank you again for your wonderful review. We look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Giuseppe, Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Hobart. We are delighted to hear that you enjoyed our central location and found it easy to explore the nearby shops, restaurants, and attractions that Hobart has to offer. It is also wonderful to see positive ratings across your accommodation, breakfast, cleanliness, service, and overall stay. Thank you as well for your feedback regarding the coffee served in our restaurant. We appreciate that coffee preferences can vary, and your comments regarding the flavour profile have been shared with our team for consideration. We are pleased that your stay met your expectations overall, especially as an 8/10 is, as you mentioned, a strong rating from you! Thank you again for choosing Mövenpick Hotel Hobart. We look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Brendan, Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Hobart. We are delighted to hear that you enjoyed our central location and that your visit to Hobart for the show was complemented by a comfortable stay and impressive food. It is also wonderful to see such high ratings across your arrival experience, breakfast, service from our team, WiFi, and departure. As an ALL Platinum member, we sincerely appreciate your loyalty to Accor and are pleased to hear that booking through the ALL App and utilising your member benefits was seamless and straightforward. Thank you also for bringing your comments regarding the room ventilation and odour to our attention. Whilst I am pleased you found the room comfortable overall, I am sorry that this detracted from your experience. Your feedback has been shared with the relevant teams for investigation and follow-up. Thank you again for your review and continued support. We look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear T., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Hobart. We are delighted to hear that you enjoyed your modern and spacious room and that our team made a positive impression with their friendly and helpful service. It is wonderful to see strong scores across your arrival experience, accommodation, WiFi, and departure. We also appreciate your comments regarding parking in the surrounding area. For guests travelling by car, we are pleased to offer valet parking for added convenience, particularly when street parking availability and restrictions can vary throughout the city. We look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Belinda, Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Hobart. Whilst I am pleased to hear that you enjoyed your room, the view, and the service provided by our team, I am sorry to learn that an ongoing odour from the bathroom drains impacted your experience. I appreciate that you brought this to our attention during your stay and that our team was able to assist at the time. However, I regret that the issue returned and was not fully resolved. I completely understand how disappointing this would have been and how it would have detracted from an otherwise enjoyable stay. Thank you also for your comments regarding the room cleanliness. Your feedback has been shared with the relevant teams for review and follow-up. As an ALL Classic member, we sincerely appreciate your loyalty to Accor and thank you for your balanced feedback and recognition of our team. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Doris, Thank you for taking the time to share your detailed feedback following your recent stay at Mövenpick Hotel Hobart. As an ALL Platinum member, I was disappointed to read that your experience did not meet the expectations you rightly have as one of our loyal guests. Whilst I am pleased to hear that you found the hotel clean and enjoyed the convenience of our location, I am sorry to learn of the frustrations you experienced with valet parking, your arrival experience, breakfast service, and member recognition. In particular, I regret that we did not deliver the seamless and attentive experience you expected throughout your stay. I also appreciate your comments regarding restaurant accessibility, menu offerings, and your feedback around accommodating guests with mobility requirements. These are important observations and will be reviewed with the relevant teams. Thank you for your candid feedback regarding breakfast. It is clear that the quality, consistency, and service levels did not meet expectations on this occasion, and I am sorry for the disappointment this caused. As a valued Platinum member, we sincerely appreciate both your loyalty and your honesty. Feedback such as yours provides valuable opportunities for improvement. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Michelle, Thank you for taking the time to share your wonderful feedback following your recent stay at Mövenpick Hotel Hobart. We are absolutely delighted to hear that you enjoyed your five-night stay with us and that our central location provided the perfect base for your time in Hobart. It is fantastic to know that you started each day with a great breakfast and were able to enjoy some of our favourite Mövenpick traditions, including Chocolate Hour and Happy Hour. Experiences like these are designed to add a little extra enjoyment to our guests' stays, so it is wonderful to hear they were highlights for you. As an ALL Platinum member, we sincerely appreciate your loyalty to Accor and thank you for your continued support. We were also pleased to read your comments about the ALL App and how helpful you find it for managing your stays and travel plans. Receiving perfect scores across every aspect of your visit is incredibly rewarding for our team, and we will be sure to share your kind feedback with them. Thank you again for choosing Mövenpick Hotel Hobart. We look forward to your next stay, and perhaps another glass of wine and a visit to Chocolate Hour! Sweet regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Angelina, Thank you for taking the time to share your wonderful feedback following your recent stay at Mövenpick Hotel Hobart. We are absolutely delighted to hear that you love staying with us and that our central location, restaurant, and bathrooms all contributed to such an enjoyable experience. It is fantastic to see perfect scores across every aspect of your stay, from booking and arrival through to accommodation, breakfast, cleanliness, and departure. As an ALL Gold member, we sincerely appreciate your loyalty to Accor and thank you for your continued support. We are especially pleased to see your recommendation of both our hotel and the ALL loyalty programme. Thank you again for your kind words and for choosing Mövenpick Hotel Hobart. We look forward to your next stay with us. Sweet regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Karenalee, Thank you for taking the time to share your feedback following your recent girls' weekend at Mövenpick Hotel Hobart. We are delighted to hear that you had A. great stay and enjoyed your spacious room, well-appointed bathroom, and of course, our famous Chocolate Hour. It is wonderful to know these elements helped make your visit enjoyable. As an ALL Classic member, thank you for your loyalty to Accor and for your recommendation of our hotel. We also appreciate your constructive feedback regarding the bath drainage, the minibar door, and the breakfast fruit selection. Thank you for bringing these items to our attention, as they provide valuable opportunities for us to improve the guest experience. We will ensure the maintenance concerns are reviewed by the relevant team. Thank you again for your kind comments and helpful feedback. We are thrilled your girls' getaway was A. success and look forward to welcoming you back for another memorable stay. Sweet regards, James H Front Office Manager Mövenpick Hotel Hobart