Mantra on Little Bourke Melbourne 4 stars

Customer review rating (ALL Rating) 4.5/5 1,220 reviews

Mantra on Little Bourke Melbourne - Image 1
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471 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Self contained rooms feauturing generous room dimensions

  • Proximity to Crown Casino & Melbourne Convention Centre

  • In-room entertainment includes a large flat screen LCD TV with Chromecast

  • Alibi Kitchen & Bar on-site.

  • On-site Gym and Sauna

Our accommodation(s)

Hotel location

Mantra on Little Bourke Melbourne

471 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.814487, 144.959042

Telephone
Fax +61 3 9642 3822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

ALIBI KITCHEN AND BAR

Alibi Urban Gastropub situated in the heart of Melbourne's legal district, combines quality craft brews and wines within our upmarket stylish pub setting, serving restaurant quality food through breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,220 reviews

TripAdvisor Rating  4.3/5  3,064 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Teneille M. Business - Confirmed reviews ALL

Overall the stay was great. Room excellent, loved the TV and chrome cast. One thing I would like to flag is while I was being checked in by a very nice and kind gentleman (young asian man maybe Japanese?) the other man at reception (Caucasian/loud voice) interrupted him while checking me in to berate him about staples in a document. I found it incredible rude to interrupt checking me in to be rude to another staff member in front of me.

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed your room and the amenities provided. However, we sincerely apologize for the disruption you experienced during your check-in process. Our team is trained to maintain a professional environment, and it is regrettable that this was not upheld during your visit. We value your comments and will ensure that our service standards are reinforced among our staff. Thank you once again for your feedback, and we hope to welcome you back to Mantra on Little Bourke Melbourne in the future. Best regards, Anthony Leung

Customer review rating 3.5/5

Samara F. Families - Confirmed reviews ALL

I was really impressed with the size of the rooms. Plenty of space for a family of four. We were happy with location but found at times rooms were made up poorly. Bench tops were not wiped down at all during our week long, the beds were made poorly, we had a sopping wet towel left on the bed and toilet paper wasn't replenished. Also on departure we checked underneath the beds to see if anything had fallen under the bed and found a gatorade bottle that would have been there from a previous occupant. The buffet breakfast was also a little lacking at times. It was often completely out of hot items and when requesting gluten free toast it was hit and miss as to whether I would get it almost immediately or 20mins later. We did raise the poorly made beds and wet towel with reception at the time and it was rectified quickly which we appreciated. We would consider staying again in the future but hope management will take this into feedback into consideration.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the size of the rooms accommodating for your family and appreciated our quiet location. However, I sincerely apologize for the housekeeping inconsistencies you experienced during your visit. It is our standard to ensure that all rooms receive thorough cleaning and proper maintenance, and I regret that we fell short in this instance. Furthermore, I appreciate your comments about the breakfast offerings and the delays in gluten-free toast service. Your experience is important to us, and we will certainly review these aspects to enhance guest satisfaction. I am glad that our team was able to address your concerns regarding the bedding and wet towel promptly during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Anthony Leung

Customer review rating 4.0/5

Sam J. Business - Confirmed reviews ALL

I've stayed there over 100 times so it would be good to have a few things happen automatically. Membership points is the main one

Customer review rating 4.0/5

Leah C. Friends - Confirmed reviews ALL

Our dual (interconnecting apartment) was lovely and spacious. Breakfast was tasty but the team were really understaffed resulting in tables left dirty and with dishes for a while, and waits on hot food. The two staff there were doing amazingly and keeping up as best they could but really needed another dedicated staff member to be in there (weekend service). Always like to see pillow protectors on pillows but was only one 1/4 in one room. Good location, would stay again.

Customer review rating 2.5/5

Yao C. C. Solo - Confirmed reviews ALL

I just felt that one of your reception staff Ms. Rohas, seem to be unhappy all the time no matter it was during the check-in, or just asking to borrow umbrella, her unhappy face is not welcoming at all. And it's sad because that's all I can remember about this experience. On the other hand, I asked for towels on my third day and I put the do not disturb on my door. Once back, I found the towels to be sitting on the floor outside the door. It was quite shocking as there's no bags or baskets to put the towels and just put on the dirty ground. Maybe its something you can improve in the future. Thank you.

Dear Yao C. C., Thank you for sharing your feedback regarding your recent stay at Mantra on Little Bourke Melbourne. It is disheartening to learn that your experience was marred by the demeanor of our reception staff and the manner in which towels were delivered to your room. We strive to maintain a welcoming atmosphere, and I appreciate your observations about the front desk staff. Your comments will be shared with the team to ensure that we foster a more positive environment for our guests. Regarding the delivery of towels, we acknowledge that placing items on the floor is not in line with our standards for cleanliness and presentation. While we have policies in place to respect guest privacy, we also understand the importance of maintaining hygiene during service. Your feedback will assist us in reviewing our procedures to enhance our guests' experiences in the future. We value your insights and hope you will consider staying with us again. Best regards, Mantra on Little Bourke Melbourne

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Other web-users rate our hotel

  • 624 reviews 9.4/10 Location
  • 911 reviews 8.4/10 Room
  • 680 reviews 8.8/10 Service
  • 10 reviews 5.6/10 WiFi
  • 535 reviews 8.9/10 Comfort
  • 293 reviews 7.5/10 Cleanliness
  • 140 reviews 7.1/10 Breakfast
  • 90 reviews 4.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.