Mantra on Jolimont Melbourne 4 stars

Customer review rating (ALL Rating) 4.3/5 1,282 reviews

Mantra on Jolimont Melbourne - Image 1
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133 Jolimont Road, 3002 EAST MELBOURNE, Australia

Description

Hotel extras

  • Offers a range of accommodation options perfect for business travellers, couples or families

  • Just a stroll from iconic venues such as the famous MCG, AAMI Park, Rod Laver & Hisense Arenas

  • Guests can enjoy services including 24-hour reception, car parking, and wireless internet

  • Work up a sweat in our onsite gymnasium, then cool off in our outdoor pool and spa

  • Just a quick 10-minute tram ride to Bridge Road shopping strip

Our accommodation(s)

Studio

Studio King

  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Jolimont Melbourne

133 Jolimont Road
3002 EAST MELBOURNE
Australia

GPS:-37.817965, 144.978271

Telephone
Fax +61 3 9650 1833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

BOUNDARY LINE AND BAR

Open from Wednesday to Sunday for breakfast, Boundary Line Bar & Kitchen is offering a daily buffet serving all your hot and cold favourites. Fresh fruits, cereals and pastries accompany our ample offering.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,282 reviews

TripAdvisor Rating  3.8/5  2,756 reviews

Customer review rating 5.0/5

Glenys F. Families - Confirmed reviews ALL

Great spacious accommodation for 4 people.

Dear Glenys, Thank you for your lovely review! We’re so pleased you enjoyed the convenient walking distance to Rod Laver Arena and found the accommodation spacious and comfortable for your group. We hope to welcome you back again soon! Warm Regards, Mantra on Jolimont Team

Customer review rating 4.0/5

Bert K. D. Solo - Confirmed reviews ALL

It has been good, the only problem is not being able to pack breakfast when I had to leave early. I would like to recommend to have another coffee machine, which is a kind of brewing/dripping, because the coffee taste is not very good.

Dear Bert, Thank you for your feedback. We’re glad to hear you had a good stay overall. We’re sorry that a packed breakfast wasn’t available when you had to leave early, and we appreciate you bringing this to our attention. Your suggestion regarding an additional brewing/drip-style coffee machine is also very helpful, and we’ll be sure to pass it on to the team for consideration. Thank you again for taking the time to share your experience with us. Warm Regards, Mantra on Jolimont Team

Customer review rating 2.0/5

Darcy C. Friends - Confirmed reviews ALL

Shower was broken you could either use the hot or cold and shower would go from freezing cold to scolding hot. considering the room was $420+ for one night I'm pretty disappointed. Told the reception they brushed it off and said housekeeping will look at the plumbing issues.... Sure they will. Also I called to ask about security deposit that was taken has been 5 days and it has not been returned the person said takes up to business days. Was very underwhelming for the price.

Dear Darcy, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience, particularly with the shower temperature and how this impacted your stay. That is certainly not the standard we aim to provide, especially given the room rate, and I understand how frustrating this must have been. I also apologise if your concerns did not feel properly acknowledged at the time. Please be assured that any reported maintenance issues are logged and followed up with our engineering team, and your comments will be reviewed with the team to ensure this is handled more effectively in the future. Regarding the security deposit, it is released by the hotel upon departure, however the timing of the funds returning to your account is dependent on your bank and can take up to several business days. I understand this can be inconvenient, and I’m sorry for the frustration caused. Your feedback is very important to us, and we truly regret that your stay was underwhelming. We appreciate you bringing these matters to our attention, as it helps us improve our service and facilities. Warm Regards, Mantra on Jolimont Team

Customer review rating 4.0/5

Alan K. Couples - Confirmed reviews ALL

The room and location was great. My only concern was the payment process. At check in, I was asked for the full amount and had to point out that I was using some points as well, as per the on line booking. I would have thought that information would have been clear on the booking. I then booked parking and paid for the accommodation and parking in the one transaction at check-in. At check out I was asked to pay for the parking, again. I informed the staff member that I had already paid for parking. He told me that parking would not have been charged at check in and asked for the money, again. I informed him I either paid for the parking or was over charged, one of the two. I had no doubt by the staff members attitude that he did not believe me. I had to stand there whilst he went through various information screens on his computer. Eventually he told me that I had indeed paid in full at check in. I was not impressed with the doubt that he had for what I had said. I was not impressed.

Dear Alan , Thank you for taking the time to share your experience. While we’re pleased to hear that you enjoyed the room and our convenient location, we sincerely apologise for the issues you encountered during the payment process. Your booking details, including the use of points, should have been clearly reflected at check-in, and we regret that this was not handled smoothly. We also apologise for the misunderstanding at check-out regarding the parking payment. For clarity, we normally settle incidentals such as parking or minibar charges at departure, which is why our staff member asked for payment again. Please rest assured this was not a matter of staff not trusting you; rather, our team is required to verify all charges to ensure accounts are accurate before departure. We understand that the process may have felt uncomfortable, and we truly appreciate your patience while the account was reviewed and confirmed as fully paid. Your feedback is extremely valuable, and we will address this internally to ensure clearer communication and a smoother experience for future stays. Thank you again for bringing this to our attention. We hope to welcome you back for a much more seamless visit. Warm regards, Mantra on Jolimont

Customer review rating 5.0/5

Dana S. Solo - Confirmed reviews ALL

I stayed for just one night but really enjoyed myself. Great location, nice and close to key Melbourne locations. Easy check in and friendly staff who also reserved a parking space for an additional cost (call and book a space ahead of time). Would happily stay here again.

Dear Dana , Thank you for your wonderful review. We’re delighted to hear you enjoyed your stay, even if it was just for one night. It’s great to know our location worked well for you and that check-in was smooth and our team made you feel welcome. We’re also pleased that reserving a parking space in advance was helpful. We always recommend calling ahead, as parking is limited. We truly appreciate your kind words and look forward to welcoming you back again soon. Warm regards , Mantra on Jolimont

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Other web-users rate our hotel

  • 1,093 reviews 8/10 Location
  • 1,274 reviews 6.7/10 Room
  • 928 reviews 8.6/10 Service
  • 21 reviews 2.8/10 WiFi
  • 651 reviews 5.8/10 Comfort
  • 511 reviews 7.1/10 Cleanliness
  • 312 reviews 6.6/10 Breakfast
  • 212 reviews 5.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.