Novotel Melbourne Preston 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,106 reviews

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215 Bell Street, 3072 PRESTON, Australia

Description

Hotel extras

  • Lively combination of colours the minute you walk into our rooms.

  • Features a Smart TV, multiple USB hubs, work space, in-room safe and minibar on demand.

  • Close to Home of Matilda's and the recently announces world's coolest street, High Street.

  • Preferred accommodation partner of Football Victoria for 2024-25. https://ftbl.vc/3UmHrbe

  • Fully self-contained studios apartments with kitchen facilities suitable for Long stay.

Our accommodation(s)

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Hotel location

Novotel Melbourne Preston

215 Bell Street
3072 PRESTON
Australia

GPS:-37.746361, 145.008234

Telephone
Fax +61 3 9485 0080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,106 reviews

TripAdvisor Rating  3.6/5  1,867 reviews

Customer review rating 5.0/5

Peng W. Friends - Confirmed reviews ALL

The food is good the staff are friendly and very helpful

Dear Peng, Thank you for taking the time to share your positive experience at Novotel Melbourne Preston. We are delighted to hear that you enjoyed your stay, particularly our food offerings and the friendliness of our staff. Your kind words serve as motivation for our team to continue delivering excellent service. Kind Regards Nicole General Manager

Customer review rating 4.5/5

Greg T. Solo - Confirmed reviews ALL

Comfotable, clean, good service. Very good valie for money. Breakfast options were vert good.

Dear Greg, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable and clean, and that our service met your expectations. It is also wonderful to know that you enjoyed the breakfast options we provide. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable experience. Kind Regards Nicole General Manager

Customer review rating 0.5/5

Susan R. Couples - Confirmed reviews ALL

The bathroom was so small you couldn't sit on the toilet properly and I am only 5' 6" tall, as is my wife. The toilet pan was at right angles to the access to it. The bathroom door was worn out and would not SLIDE without abnormal effort and LOUD screeching as the metal ground to the metal of the bottom roller slide. HAS obviously been like this for a long time. The chair and the sofa were obviously cheap and nasty as they were like CONCRETE to sit on. There was a large cobweb on the ceiling corner near the toilet door. We ordered room service for our dinner, and for 2 meals we received 1 set of cultery and one napkin. This was lack of attention to detail. We thought we were getting a 4 star hotel not a 2 star. This is probably why there are NO PICTURES of the bathroom on the website. It is quite obvious that no one from a Management or Supervisory position has inspected and checked this room for a very long time. For nearly the same price we could have stayed at the MECURE in Queens road. But this group hotel was closer to where we had been to our function. This room at this room rate was a disgrace. I reckon I could have got better at the 3 star motel across the road. MANAGEMENT and BOARD " LIFT YOUR GAME " Regards ROB R.

Dear Mr & Mrs R., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Melbourne Preston. I am genuinely sorry to hear that your experience did not meet your expectations. Your comments regarding the bathroom size, door functionality, and overall room condition are noted, and I understand how these aspects contributed to your disappointment. At Novotel, we strive to provide a comfortable and enjoyable experience for all our guests. I apologize that the bathroom layout did not suit your needs and that you encountered difficulties with the door's operation. I assure you that we take maintenance issues seriously, and I will ensure that your concerns are communicated to our maintenance team for their review. Additionally, I regret that the furnishings did not provide the comfort you anticipated, as we aim to offer a welcoming environment. Regarding your room service experience, I appreciate your feedback about the lack of attention to detail. It is our goal to provide a seamless dining experience, and I regret that we fell short in this area during your stay. Your comments will be shared with the food and beverage team to enhance our service quality. I understand your frustration with the overall condition of the room and the value received for the price paid. We continuously work to improve our offerings and appreciate your insights that can help us in this regard. I have tried to reach out to you via the phone and a direct email has been sent to you regarding your stay. Kind Regards Nicole General Manager

Customer review rating 4.5/5

Maree T. Business - Confirmed reviews ALL

I stay often as a business guest

Dear Maree, Thank you for taking the time to share your positive feedback regarding your stay. We are delighted to hear that you appreciate our location and the friendly service provided by our team. We have noted your breakfast score we are working on this. It is always a pleasure to welcome you back, and we look forward to your next visit to Novotel Melbourne Preston. Kind Regards Nicole General Manager

Customer review rating 4.0/5

Rosalind H. Business - Confirmed reviews ALL

Room was clean with a great view. Only stayed in night and had no issues.

Dear Rosalind, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found your room to be clean and enjoyed the great view. It is our aim to provide a comfortable experience for our guests, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable visit in the future. Kind Regards Nicole General Manager

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Other web-users rate our hotel

  • 307 reviews 8.3/10 Location
  • 823 reviews 7.6/10 Room
  • 657 reviews 8.9/10 Service
  • 314 reviews 7.5/10 Cleanliness
  • 215 reviews 6.6/10 Food
  • 154 reviews 7.5/10 Breakfast
  • 122 reviews 8.5/10 Vibe
  • 28 reviews 9.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.