The Clarence Hotel Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 500 reviews

The Clarence Hotel Sydney - Image 1
The Clarence Hotel Sydney - Image 2
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193 Clarence Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location - Clarence St

  • Walking distance to Wynyard, Town Hall Train stations & George st Light Rail.

  • Hotel gym onsite and complimentary.

  • Clarence street has such a variety of cuisine and cocktail options.

Our accommodation(s)

Hotel location

The Clarence Hotel Sydney

193 Clarence Street
2000 SYDNEY
Australia

GPS:-33.869525, 151.205125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  500 reviews

TripAdvisor Rating  4.5/5  13 reviews

Customer review rating 5.0/5

Brett G. Couples - Confirmed reviews ALL

Check in was quick and the desk staff were lovely

Dear Brett, Thank you for taking the time to share your feedback and for your perfect rating. We are delighted to hear that check in was quick and that our front desk team made such a positive impression during your stay. As a valued Accor member, your feedback is especially appreciated. We are pleased you enjoyed the overall experience and hope to welcome you back to The Clarence Hotel Sydney again very soon. Kind regards, The Clarence Hotel Sydney

Customer review rating 3.5/5

Sheng-ting H. Families - Confirmed reviews ALL

It's well located and all the staff are friendly. We like the interior design. It's a cute boutique hotel. The only improvement I would recommend is the window soundproofing. It's a little loud to hear the street (the cars, the people from the bar) at night time

Dear Sheng-Ting Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed our location, interior design, and the friendly service from the team. We appreciate your comments regarding the street noise and window soundproofing, and we will certainly take this on board and share it with ownership and management for review. Thank you again for staying with us, and we hope to welcome you back in the future. Best wishes The Clarence Sydney Team

Customer review rating 4.5/5

Ross P. Business - Confirmed reviews ALL

Very comfortable, well located and affordable .

Dear Ross Thank you for your kind feedback. We’re pleased to hear you found the hotel comfortable, well located, and affordable. We appreciate you taking the time to share your experience and hope to welcome you back again soon. Best wishes The Clarence Sydney Team

Customer review rating 3.5/5

Rebecca B. Couples - Confirmed reviews ALL

Tiny room. Fine for a quick one night stay. Comfy bed and pillow

Dear Rebecca, Thank you for taking the time to share your feedback following your stay with us. We appreciate your honest comments and are pleased to hear that you found the bed and pillows comfortable and that the room suited a short overnight stay. We are sorry to learn about the noise disturbance from the gym. Our rooms are designed to be compact and efficient, which is reflected in the room type booked, and we understand this may not suit all preferences. For future stays, our team would be happy to assist with room recommendations where possible. Thank you once again for your feedback as a valued Accor member. We hope to have the opportunity to welcome you back and provide a more comfortable experience next time. Kind regards, The Clarence Hotel Sydney

Customer review rating 2.5/5

Stephen H. Couples - Confirmed reviews ALL

The website is somewhat misleading - and as an Accor Hotel, you expect a high level of accommodation. And a bit of class. It was clean and well located. But there is no lobby and the rooms are either tiny or odd. I had an odd one - that is, it is was a big narrow shoebox with wild carpet, graphic walls, no closet, neon chandelier. There was a window but the bed backs up against that wall so you can't look out (unless you stand on the bed). Also, you will not be able to check in any earlier than 3pm as the cleaning staff seems not to arrive until later in the day. It was 4:30pm and our room had still not been serviced.

Dear Stephen, Thank you for taking the time to share your feedback. We appreciate your comments and are pleased to hear that you found the hotel clean and well located. At The Clarence, we understand that our boutique style and design-led approach may not be for everyone. As a small, character-focused property, our room sizes and layouts do vary and are outlined on our website, and many guests come to appreciate the individuality and charm this brings. We sincerely apologize that your room was not ready upon arrival. During particularly busy periods, there are occasions where preparation may extend beyond our standard check-in time of 3:00pm. Our team endeavors to have all rooms serviced by 4:00pm, especially during high-demand periods, and we regret that this expectation was not met on this occasion. Thank you again for your feedback, and we are sorry that we did not fully meet your expectations during your stay. Kind regards, The Clarence Hotel Sydney

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Other web-users rate our hotel

  • 274 reviews 9.5/10 Location
  • 407 reviews 7.4/10 Room
  • 328 reviews 9.2/10 Service
  • 220 reviews 5/10 Comfort
  • 141 reviews 8.3/10 Cleanliness
  • 115 reviews 9.1/10 Vibe
  • 51 reviews 7.1/10 Value
  • 32 reviews 4.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.