The Clarence Hotel Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 461 reviews

The Clarence Hotel Sydney - Image 1
The Clarence Hotel Sydney - Image 2
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193 Clarence Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location - Clarence St

  • Walking distance to Wynyard, Town Hall Train stations & George st Light Rail.

  • Hotel gym onsite and complimentary.

  • Clarence street has such a variety of cuisine and cocktail options.

Our accommodation(s)

Hotel location

The Clarence Hotel Sydney

193 Clarence Street
2000 SYDNEY
Australia

GPS:-33.869525, 151.205125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  461 reviews

TripAdvisor Rating  4.5/5  11 reviews

Customer review rating 4.0/5

Ian M. Business - Confirmed reviews ALL

The Staff were very helpful during my stay. The only downside was the airconditioning in the room, and the TV wall mount which restricted viewing.

Dear Ian M., Thank you for taking the time to share your feedback with us and for choosing to stay at The Clarence Hotel Sydney. As a valued Accor member, we truly appreciate your comments. It is wonderful to hear that you found our team to be very helpful throughout your stay. Your recognition means a great deal to us. We are sorry to learn that the air-conditioning and the TV wall mount affected your comfort. Your comments are helpful and our maintenance team will review both to ensure they are functioning as expected and positioned to provide a better guest experience. Thank you again for sharing your thoughts. We hope to have the pleasure of welcoming you back on your next visit to Sydney. Kind regards, The Clarence Hotel Sydney

Customer review rating 3.0/5

Patricia W. Families - Confirmed reviews ALL

The location of this hotel is perfect, central CBD. The room was incredibly small. There barley room for our two suitcases which made it difficult for elderly mother to move around.

Dear Patricia W., Thank you for taking the time to share your feedback and for choosing to stay with us. As a valued Accor member, we truly appreciate your comments. I am pleased to hear that you enjoyed our central location and that our concierge and maintenance team were able to assist you so well during your stay. I will be sure to pass on your kind words to them. I am very sorry to learn about the experience your mother had with the table and the resulting bruising. This must have been distressing for both of you. Regarding the room size, the category booked is designed as a compact room, which can feel small when travelling with multiple suitcases or when extra space is needed for mobility. We understand this impacted your comfort and we sincerely apologise for the inconvenience. Thank you again for your feedback. We hope to have the opportunity to welcome you and your family back and provide a more comfortable and worry free stay. Kind regards, The Clarence Hotel Sydney

Customer review rating 2.0/5

Mariel G. Solo - Confirmed reviews ALL

I wasn't able to open the suitcase, the room is a shoe box. The vent was too loud. The staff was great, check out lady, check in guy, blond tall guy who assisted me on my second day. I'm sorry, don't know the names.

Dear Mariel, Thank you very much for taking the time to share your feedback with us. We are glad to hear that our team made such a positive impression throughout your stay. Your kind words about the check in and check out team members, as well as the tall blonde colleague who assisted you, are truly appreciated and will be shared with everyone. We are very sorry to hear that your room layout did not meet your expectations. Our single room design is intentionally compact, yet we understand this can feel limiting, especially when handling luggage. We also apologise for the noise from the vent and for the inconvenience caused by the toilet light placement. Your comments are very helpful and will be reviewed as we continue to refine our guest experience. We appreciate your feedback regarding the WiFi connection and will ensure the team looks into the stability and speed of the service. Thank you once again for choosing to stay with us as a valued Accor member. We hope to have the opportunity to provide you with a more comfortable experience on a future visit. Kind regards, The Clarence Hotel Sydney

Customer review rating 3.5/5

Olivier O. Couples - Confirmed reviews ALL

Staff was fantastic. We loved Grabriel and the rest of the team. However we still couldn't sleep well because of traffic noises from the street.

Dear Olivier, Thank you very much for taking the time to share your feedback with us. It is wonderful to hear that you found our team fantastic and that Gabriel made such a positive impact during your stay. We truly appreciate your kind words and will be sure to pass them on. We are sorry to hear that traffic noise from the street affected your rest. While our central location is one of our strengths, we understand that external noise can be disruptive and we appreciate you bringing this to our attention. Your comments will assist us as we continue working on ways to improve the sound insulation of our street facing rooms. Thank you once again for choosing to stay with us as a valued Accor member and for highlighting so many aspects of your stay that you enjoyed. We hope to welcome you back for a more comfortable experience in the future. Kind regards, The Clarence Hotel Sydney

Customer review rating 4.0/5

Natacha H. Business - Confirmed reviews ALL

Arrived early but my room was ready and had received a complementary upgrade. Everything was perfect, except my conditioner bottle was empty.

Dear Natacha, Thank you very much for sharing your feedback with us. It is wonderful to hear that you enjoyed our great location and that your room was ready early with a complimentary upgrade. We also appreciate your kind words about our reception team and overall service. We are sorry to hear that the conditioner bottle in your room was empty. This is not the standard we aim to provide and your comment has been passed on to our housekeeping team to ensure it does not happen again. Thank you once again for choosing to stay with us as a valued Accor member. We look forward to welcoming you back on your next visit to Sydney. Kind regards, The Clarence Hotel Sydney

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Other web-users rate our hotel

  • 255 reviews 9.5/10 Location
  • 372 reviews 7.6/10 Room
  • 304 reviews 9/10 Service
  • 198 reviews 5.2/10 Comfort
  • 122 reviews 8.3/10 Cleanliness
  • 102 reviews 9.2/10 Vibe
  • 45 reviews 6.8/10 Value
  • 30 reviews 4.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.