Mantra South Bank Brisbane 4 stars

Customer review rating (ALL Rating) 4.1/5 2,677 reviews

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161 Grey Street, 4101 SOUTH BANK, Australia

Description

Hotel extras

  • Mantra South bank is right in the middle of everything you come to Brisbane for..

  • On site restaurant.

  • GYM, Lap pool and Spa.

  • Conference and Events.

  • On-site or self-parking available.

Our accommodation(s)

Hotel location

Mantra South Bank Brisbane

161 Grey Street
4101 SOUTH BANK
Australia

GPS:-27.477997, 153.020861

Telephone
Fax +61 7 3305 2599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Ovello Bar & Kitchen

Ovello Bar & Kitchen is inspired by Mediterranean holidays sun-soaked terraces, lush gardens, colourful parasols and the casual vibes of the Amalfi Coast. Experience a generous spritz offering, authentic stone-baked pizza and humble Italian share plates.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,677 reviews

TripAdvisor Rating  4.1/5  2,872 reviews

Customer review rating 1.0/5

Amanda C. Business - Confirmed reviews ALL

I have stayed at Mantra South Brisbane a number of times and always enjoyed it. I will never return. My room was layered with thick dust I asked twice for the room to be cleaned and dust removed it still was dusty triggering my asthma. The corridor from the lift to my room was full of leaves for 2 days and the carpet was badly stained - it looked like someone vomited on the carpet. Due to my frequent stays I was expecting a half decent room however was given a room facing a brick wall. Reception was unresponsive to my concerns

Dear Amanda, Thank you for taking the time to share your experience, and for your continued loyalty to Mantra South Brisbane in the past. We are genuinely sorry to read about the condition of your room and the common areas, particularly given the impact this had on your asthma. This is very concerning and certainly not the level of cleanliness or care we strive to provide. We also apologise that your requests for cleaning were not adequately addressed and that you felt your concerns were not responded to by reception. We understand how disappointing it must have been to be allocated a room facing a brick wall, especially as a returning guest who expected a higher standard. Your feedback regarding housekeeping, corridor cleanliness, and service responsiveness has been escalated to management for urgent review. Thank you for bringing these issues to our attention. We truly regret that this stay fell so far short of your previous experiences with us. Kind regards, Jen

Customer review rating 4.0/5

Shane M. Couples - Confirmed reviews ALL

Our room was nice and the communication received from the Hotel prior to our stay was very nice.

Dear Shane, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear you enjoyed our location, your room, and our pre-arrival communication, and that your welcome amenity and upgrade exceeded expectations. It’s also great to know our team looked after you well. We do apologise for the disappointment regarding the ALL Accor Explorer 15% drinks discount during happy hour. We understand how confusing and frustrating this was, and we appreciate you raising it. Your comments have been shared with the team so we can review how this benefit is communicated more clearly. Thank you again for your valued loyalty and feedback. We hope to welcome you back to Mantra South Bank in the future. Kind regards, Shanae Mantra South Bank Brisbane

Customer review rating 4.0/5

Katrina B. Families - Confirmed reviews ALL

Close to restaurants, QPAC theatres, CBD and able to walk through the southbank parkland.

Dear Katrina, Thank you for taking the time to share your feedback with us. We’re delighted to hear you enjoyed our central location and the ease of accessing South Bank, QPAC, the CBD and nearby restaurants, and that our team looked after you well during your family stay. We appreciate you raising your concerns regarding the bathroom. While we’re pleased it was clean overall, we do apologise for the mould build-up you noticed. This is not the standard we aim for, and your comments have been shared with our housekeeping and maintenance teams for review and action. Thank you again for your valued loyalty as an ALL-Classic member. We hope to have the opportunity to welcome you back for an even better stay in the future. Kind regards, Shanae Mantra South Bank Brisbane

Customer review rating 3.0/5

Kate G. Couples - Confirmed reviews ALL

Well located. Wonderful staff, but incredibly tired and needing an upgrade - carpet was lifting in our room. Bathroom was in desperate need of upgrade - shower screens had scum on them. Room smelled (wet). Could hear absolutely everything outside - very noisy. Dissappointed as we didn't feel it was good value for money

Customer review rating 4.5/5

Julie W. Couples - Confirmed reviews ALL

Great room. On arrival bathroom bin not emptied full of tissues and strong smell eucalyptus. On phoning front desk issue promptly attended.

Thank you for your positive review, Julie! I do apologise about the issue on arrival but am glad it was quickly resolved. We hope to see you again soon! Sincerely, Jack

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Other web-users rate our hotel

  • 1,285 reviews 9.1/10 Location
  • 1,752 reviews 5.4/10 Room
  • 1,325 reviews 8.3/10 Service
  • 16 reviews 5.6/10 WiFi
  • 768 reviews 3.8/10 Cleanliness
  • 239 reviews 5.5/10 Value
  • 190 reviews 7.2/10 Breakfast
  • 10 reviews 5/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.