Novotel Guangzhou Baiyun Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 248 reviews

Novotel Guangzhou Baiyun Airport - Image 1
Novotel Guangzhou Baiyun Airport - Image 2
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Description

Hotel extras

  • The hotel is near the airport, metro station and highway exit, 3-minute ride to metro station.

  • Great Location, easy boarding.

  • Kid's corner and family friendly multifunctional sofa bed.

  • 3-min drive to T2 gate 46 and direct connect to T3 gate 66 by hotel shuttle bus.

  • The hotel have over 3000sqm meeting and banquet space shared by Pullman.

Our accommodation(s)

Hotel location

Novotel Guangzhou Baiyun Airport

No.2 Yiheng Road, Airport Avenue, Baiyun International Airport, Huadu
510470 GUANGZHOU
China

GPS:23.388841, 113.303825

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

FOOD EXCHANGE

As a open kitchen restaurant, the 'food exchange' is a contemporary, stylish' and causal concept addressing the diversity of guests' demands, such as restaurant, bar, cocktail party' and banquet layout.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  248 reviews

Customer review rating 5.0/5

Katherinemarie C. Business - Confirmed reviews ALL

This is probably my 4th stay and it's always my first choice when i am transiting or having a short stay in Guangzhou.

Customer review rating 4.5/5

Siu K. H. Couples - Confirmed reviews ALL

Clean, tidy, good size room. Helpful front desk staff. Hotel shuttle relieves the problem of not close to public transport. Only comment is that breakfast is a bit over priced.

Customer review rating 5.0/5

Benjamin T. Friends - Confirmed reviews ALL

My 4th stay at Novotel Baiyun and always a pleasure to stay and refresh before my next flight

Customer review rating 5.0/5

Marilyn O. Solo - Confirmed reviews ALL

Second time to stay here for its location, free airport shuttle service and corteous staff

Customer review rating 2.0/5

Sanjana P. Families - Confirmed reviews ALL

The reception staff is very rude and not at all friendly first upon check-in. They were not at all helpful. I asked the lady at the reception upon check-in to help me order food from delivery app. She denied saying that we cannot order food for our guests before Novotel, I was staying in four points by Sheraton guanzhou and every day the staff helped me order food and helped me in all other things, but this was the property where I got no help, and I was denied everything. Then upon checking when I asked them, if the concierge can help me, they said the front office girls that the concierge guy has already done overtime his duty is over and he cannot help. Next day morning, I asked for shampoo at the reception to handover to me down that also was denied to me and said that they can only send it in the room after 15 minutes. I told them that they can handed over to me in the reception, but I am in a hurry, but the lady denied. I had previously emailed them that we are three people in one room to a lot a good room. Still, they had allotted me a very congested room with three beds where we could not even move around even after taking extra money from me. I also told them on the check-in counter, but they were not at all helpful, even though the hotel is made really well, the Reception staff ruined the whole stay. Extremely Disappointed being a silver member.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Other web-users rate our hotel

  • 1,410 reviews 9.2/10 Location
  • 1,176 reviews 8.4/10 Room
  • 1,327 reviews 9/10 Service
  • 11 reviews 5.8/10 WiFi
  • 750 reviews 9.5/10 Cleanliness
  • 523 reviews 7.2/10 Comfort
  • 460 reviews 9.2/10 Vibe
  • 385 reviews 8.3/10 Breakfast

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