Pullman Guangzhou Baiyun Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 164 reviews

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Pullman Guangzhou Baiyun Airport - Image 1
Pullman Guangzhou Baiyun Airport - Image 2
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No.2 Yiheng Road, Airport Avenue, Huadu, Baiyun International Airport, 510470 GUANGZHOU, China

Description

Hotel extras

  • The fifth consecutive year hotel has been named the Best Airport Hotel in China from Skytrax

  • Reservation of Executive Room type or above can be arranged VIP Security Check Channel service

  • 3-minute drive from T2 to Hotel, guests can take Hotel shuttle bus at Gate 46 of T2

  • Free Canton Fair Shuttle Bus and Canton Fair Official Registration Agency for phase 1.

  • 16,145 sq.ft. (1500sqm) Grand Ballroom

Our accommodation(s)

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Hotel location

Pullman Guangzhou Baiyun Airport

No.2 Yiheng Road, Airport Avenue, Huadu, Baiyun International Airport
510470 GUANGZHOU
China

GPS:23.388841, 113.303825

Telephone
Fax +86 20 3606 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  164 reviews

TripAdvisor Rating  4.7/5  4,450 reviews

Certificate of excellence 2024

Customer review rating 0.5/5

Xin M. C. Families - Confirmed reviews ALL

Have never stayed in a hotel as bad as this. Upon check in, the staff forgot to collect payment. Had to remind the staff to collect it from me. Upon departure I requested my luggage to be weighed. The staff not only said my Chinese is wrong, even told me to weigh the luggage myself. I requested for my luggage to be brought down but nobody came to assist me. As a hotel staff, shouldn’t you be assisting the guest rather than telling the guest to do it themselves? Every staff I encountered in the hotel were just rude. No hospitality whatsoever. A five star Accor hotel with this kind of service is just surprising to me. The most disappointing stay I have ever encountered. Wanted to experience 5 stars hotel service but experienced this kind of lousy service Even staff at Ibis hotel, 3 stars. Service is better. Please give better training to the people working there.

Dear Ms C. Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already share your review with relevant departments to take immediately Action and to investigate how this could happen. We assure you that this Incident will not happen again. We will pay more attention to staff training to improve service standard meanwhile to review the SOP to ensure the process .We will conduct more Role Play to make sure each employee to understand better about their roles. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you very much and have a nice day

Customer review rating 5.0/5

Scott N. Business - Confirmed reviews ALL

I expected a typical 2.5-3 star airport hotel, instead walked into a PALACE w 5 star ammendities.

Customer review rating 0.5/5

Paul B. Business - Confirmed reviews ALL

I stayed for 3 nights . First room I was allocated was the the smallest room I’d ever stayed in . I had to upgrade to an executive room which was a little better

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Pullman Guangzhou Baiyun Airport Hotel

5 star for the room, 1 star for the poor service.

TripAdvisor rating 2.0/5

JiajiaG TripAdvisor review

Five star for the hardware and 1 star for the service. Please choose another hotel if u travel with lots of luggage or family members needing help, or arrives at mid night, because the service of the hotel is in chaos. We reserved individual private pick up service as my husband arrives at T3 around midnight. And no one showed up. When I called the hotel reception, the answer t it was cancelled. They never provided an answer till today how it was cancelled out of thin air. As a result my husband arrived at the hotel at 3 am. As T3 takes 20 minutes by car…..they also refused to refund the room cost, a room only used for 5 hours as the connecting flight is next dat noon. It seems to me that they are struggling with personnel with experience. And maybe also the workload. The room is comfortable and the location is close to airport. But if u need some quality service in your transit, be cautious. For me, I will never choose this hotel again.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; Therefore your feedback is very important to us. Our airport ambassador waiting for pick up guest at arrival hall according to his domestic flight arrival time however after 1 hour plus still did not meet the guest and when the airport pick up was requested by travel agency also did not leave a contact number. Sorry for inconvenience caused and we will review the airport pick up process to improve the operation in future. We assure you that this Incident will not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Pullman Guangzhou Baiyun Airport Hotel

Customer review rating 1.0/5

Yakubu M. Business - Confirmed reviews ALL

The room 1751 smells badly

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already share your review with relevant departments to take immediately Action and to investigate how this could happen. We assure you that this Incident will not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Pullman Guangzhou Baiyun Airport Hotel

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Other web-users rate our hotel

  • 1,902 reviews 9.5/10 Location
  • 1,896 reviews 8.7/10 Room
  • 2,538 reviews 9.2/10 Service
  • 21 reviews 5.7/10 WiFi
  • 787 reviews 9.1/10 Cleanliness
  • 785 reviews 8.1/10 Comfort
  • 452 reviews 8.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.