Pullman Guangzhou Baiyun Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 174 reviews

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Pullman Guangzhou Baiyun Airport - Image 1
Pullman Guangzhou Baiyun Airport - Image 2
Pullman Guangzhou Baiyun Airport - Image 3
Pullman Guangzhou Baiyun Airport - Image 4
No.2 Yiheng Road, Airport Avenue, Huadu, Baiyun International Airport, 510470 GUANGZHOU, China

Description

Hotel extras

  • The fifth consecutive year hotel has been named the Best Airport Hotel in China from Skytrax

  • Reservation of Executive Room type or above can be arranged VIP Security Check Channel service

  • 3-minute drive from T2 to Hotel, guests can take Hotel shuttle bus at Gate 46 of T2

  • Free Canton Fair Shuttle Bus and Canton Fair Official Registration Agency for phase 1.

  • 16,145 sq.ft. (1500sqm) Grand Ballroom

Our accommodation(s)

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Room 1

Hotel location

Pullman Guangzhou Baiyun Airport

No.2 Yiheng Road, Airport Avenue, Huadu, Baiyun International Airport
510470 GUANGZHOU
China

GPS:23.388841, 113.303825

Telephone
Fax +86 20 3606 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  174 reviews

TripAdvisor Rating  4.7/5  4,550 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

Jerwin D. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Xin M. C. Families - Confirmed reviews ALL

Dear Ms C. Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already share your review with relevant departments to take immediately Action and to investigate how this could happen. We assure you that this Incident will not happen again. We will pay more attention to staff training to improve service standard meanwhile to review the SOP to ensure the process .We will conduct more Role Play to make sure each employee to understand better about their roles. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you very much and have a nice day

Customer review rating 5.0/5

Scott N. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Paul B. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Pullman Guangzhou Baiyun Airport Hotel

5 star for the room, 1 star for the poor service.

TripAdvisor rating 2.0/5

JiajiaG TripAdvisor review

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; Therefore your feedback is very important to us. Our airport ambassador waiting for pick up guest at arrival hall according to his domestic flight arrival time however after 1 hour plus still did not meet the guest and when the airport pick up was requested by travel agency also did not leave a contact number. Sorry for inconvenience caused and we will review the airport pick up process to improve the operation in future. We assure you that this Incident will not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Pullman Guangzhou Baiyun Airport Hotel

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Other web-users rate our hotel

  • 1,892 reviews 9.6/10 Location
  • 1,878 reviews 8.6/10 Room
  • 2,498 reviews 9.2/10 Service
  • 20 reviews 5.8/10 WiFi
  • 779 reviews 9/10 Cleanliness
  • 773 reviews 8/10 Comfort
  • 706 reviews 7.9/10 Amenities
  • 450 reviews 8.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.