Pullman Guangzhou Baiyun Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 176 reviews

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Pullman Guangzhou Baiyun Airport - Image 1
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No.2 Yiheng Road, Airport Avenue, Huadu, Baiyun International Airport, 510470 GUANGZHOU, China

Description

Hotel extras

  • The fifth consecutive year hotel has been named the Best Airport Hotel in China from Skytrax

  • Reservation of Executive Room type or above can be arranged VIP Security Check Channel service

  • 3-minute drive from T2 to Hotel, guests can take Hotel shuttle bus at Gate 46 of T2

  • Free Canton Fair Shuttle Bus and Canton Fair Official Registration Agency for phase 1.

  • 16,145 sq.ft. (1500sqm) Grand Ballroom

Our accommodation(s)

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Hotel location

Pullman Guangzhou Baiyun Airport

No.2 Yiheng Road, Airport Avenue, Huadu, Baiyun International Airport
510470 GUANGZHOU
China

GPS:23.388841, 113.303825

Telephone
Fax +86 20 3606 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  176 reviews

TripAdvisor Rating  4.7/5  4,734 reviews

Certificate of excellence 2024

I will never visit this place

TripAdvisor rating 2.0/5

PRAVEENTC TripAdvisor review

Location wise the hotel is good for transit passengers. But the hotel is really old. No force for water in the bathrooms, the AC is not cold and they provided a fan for me to sleep. The temperature outside is cold, but inside the hotel you need a proper air-conditioning to keep the air comfortable.

Dear Guest Thank you for sharing your feedback. I sincerely apologize that your stay fell short of expectations due to the issues with water pressure, air conditioning, and overall comfort. This is not the experience we aim to provide, and I understand your frustration, especially when trying to rest. Your comments are important to us. Please know that I am sharing your concerns with our maintenance team to address these problems promptly, as proper climate control and facilities are essential for a comfortable stay. We will pay more attention to room inspection to ensure the facilities and equipment are under good conditions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Customer review rating 5.0/5

Garth G. Business - Confirmed reviews ALL

As a Platinum member I was upgraded to a lovely room. Breakfast was good every day with many different offerings that you could see the pride in. But there were 2 things which made this particular visit magical. Firstly, each night I would come back to the hotel very tired and go to the executive lounge. Cherish would warmly great me and have my gin and tonic ready before I even sat down. Cherish would then engage in hearty conversation and her english is very good. She was amazing and made me feel warmly at home. The second thing is that I checked out and was at the airport when I realised I left my laptop and passport at the hotel. The hotel bus driver quickly took me back to the hotel, where concierge was waiting outside for me to arrive with my belongings, and they then arrange for a hotel car to immediately take me back to the airport and I didn't miss my flight. In my 30 years of doing business and travelling, I can honestly say that my experience was rockstar. Thankyou

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

Customer review rating 4.5/5

Jerwin D. Business - Confirmed reviews ALL

We love that there is a shuttle service for airport transfers and for the Canton Fair. I just wish there is also airport arrival shuttle and city shuttle.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

Customer review rating 0.5/5

Xin M. C. Families - Confirmed reviews ALL

Have never stayed in a hotel as bad as this. Upon check in, the staff forgot to collect payment. Had to remind the staff to collect it from me. Upon departure I requested my luggage to be weighed. The staff not only said my Chinese is wrong, even told me to weigh the luggage myself. I requested for my luggage to be brought down but nobody came to assist me. As a hotel staff, shouldn’t you be assisting the guest rather than telling the guest to do it themselves? Every staff I encountered in the hotel were just rude. No hospitality whatsoever. A five star Accor hotel with this kind of service is just surprising to me. The most disappointing stay I have ever encountered. Wanted to experience 5 stars hotel service but experienced this kind of lousy service Even staff at Ibis hotel, 3 stars. Service is better. Please give better training to the people working there.

Dear Ms C. Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already share your review with relevant departments to take immediately Action and to investigate how this could happen. We assure you that this Incident will not happen again. We will pay more attention to staff training to improve service standard meanwhile to review the SOP to ensure the process .We will conduct more Role Play to make sure each employee to understand better about their roles. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you very much and have a nice day

Customer review rating 5.0/5

Scott N. Business - Confirmed reviews ALL

I expected a typical 2.5-3 star airport hotel, instead walked into a PALACE w 5 star ammendities.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.