Pullman Guangzhou Baiyun Airport Hotel

As always in my experience all good. Only minor issues is that the executive lounge is stil not open. This seems strange with the breakfast and dinner buffet open with same or higher "risks" in terms of pandemic issues. You can get lounge benifits (at least drinks) in the lobby bar, but lounge is preferable as more private and I get get my work done with proper table (or even conference room if needed)

Generally good, rooms were comfortable and clean amenities inside the room were good too! The lobby area is vast and impersonal, VERY noisy with loud piano playing and conflicting music being played through a speaker system. Gym good too

I originalt booked using my app. Suddenly I Discoverys that my booking was not visible as I was on the way to the hotel. I called the hotel directly, and made a New booking. Great service.

I enjoyed staying at your hotel and staff were very friendly. The food in the business lounge and the restaurant was not very good though, hence I rated you a 7.

After a long trip, this hotel is the oasis for me. Excellent service. Is my gate between the West and the East. The Chinese care for the guests is unique. The staff works very and to excellent service.

perfect in all aspects. just make sure you ask the shuttle bus times

Returning guest, another enjoyable stay. Check-in and check-out seamless, and your courtesy bus to the airport is a big feature benefit of Pullman. Unable to dine in the ground floor buffet due to large business group booking, which is my favourite, but ate instead in the bar area. Next time. I come to Guangzhou 4-6 times a year, and Pullman is now my preferred hotel stay. See you again soon.

The room was nice, as always. But also, as every time I stay, when I arrived they could not find my reservation. This happens over and over again, even though the reservations are made through their website. This time they said my credit card didn't work, so room never confirmed. I never received an email stating this. They still gave me a room but charged me a higher rate. That is unacceptable. By the way, the credit card is a corporate international card that I've used all over the world for thirteen years with zero issues. It only seems to be an issue at this one hotel. Really wish the location would investigate and resolve this issue. Almost seems to be a racket of accepting lower rates during reservations but then charging higher rates when customer arrives. Repeat issue. Unfortunately, it is the only hotel at the airport, so it puts a traveler in a difficult spot.

I many times stay in your hotel and hope to see you again . Location is very good and they have transfer To/From Airport . Room is big but this as I have upgraded . Also they always keep some fruits and sweets which sometimes very good when arrival at late night and all restaurant closed .

Comfortable, spotless and a warm welcome. We stayed overnight between flights and enjoyed a little taste of luxury. Staff could not do more to accommodate our needs.

Very good as usual.

The room is comfortable especially the bed which to me is the most essential. The staff are excellent especially Mr Wang Yang. Nothing seems to be too much a trouble.

arrived late at night was picked up with there courtesy service which was excellent. hotel very clean, staff friendly and helpful, hotel at the air port but has an very efficient metro service at the in the airport. Breakfast has a great variety of food you would not complain will definitely stay again

Have stayed at the Pullman many times when transiting through Guangzhou. This time booked the suite room that includes “Tarmac pickup” service. This time our plane didn’t land at the gate and as advertised the hotel bus was there to pick us up as soon as we came down the steps off the plane and took us to the hotel. The hotel also collected our check in luggage so there was no need to wait at the airport. (Hotel advised this is only available for domestic services) The hotel room was large clean and tidy and service was good. No complaints. Breakfast is as always a little lower than expected for the price of the hotel, but I did notice improvements since previous stays. Coffee at breakfast is still poor.

I am a regular traveler to Guangzhou and Pullman is the designated hotel for staying. The services had never disappointed me through out the years. I want to take this opportunity to especially thank a few people that I associated with during my stays in Guangzhou this time. The lobby manager Cherish and the three interns Yoka, Margaret and Rita. You guys rock and Thank you!