Pullman Guangzhou Baiyun Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 179 reviews

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Pullman Guangzhou Baiyun Airport - Image 1
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No.2 Yiheng Road, Airport Avenue, Huadu, Baiyun International Airport, 510470 GUANGZHOU, China

Description

Hotel extras

  • The fifth consecutive year hotel has been named the Best Airport Hotel in China from Skytrax

  • Reservation of Executive Room type or above can be arranged VIP Security Check Channel service

  • Hotel shuttle bus 3-min to T2 and direct to T3, runs every 30 minutes.

  • 30 minutes metro ride to Guangzhou CBD

  • 16,145 sq.ft. (1500sqm) Grand Ballroom

Our accommodation(s)

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Hotel location

Pullman Guangzhou Baiyun Airport

No.2 Yiheng Road, Airport Avenue, Huadu, Baiyun International Airport
510470 GUANGZHOU
China

GPS:23.388841, 113.303825

Telephone
Fax +86 20 3606 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  179 reviews

TripAdvisor Rating  4.7/5  5,063 reviews

good service

TripAdvisor rating 5.0/5

Anthony J TripAdvisor review

My wife, our two kids, and lots of luggage were struggling in the hallway. Penny kindly escorted us and pushed our heavy suitcases to our room. Her service was exceptional and much appreciated!

As there are no airside hotels at the airport this is probably one of the nearest options.

TripAdvisor rating 3.0/5

KirkbyBlue TripAdvisor review

We had a 20+ hour overnight layover so decided to stay at a hotel for the night. Baiyun airport doesn't have a hotel airside so you have to go through passport control. This is slow but not too painful and we were issued with a 24 hour transit visa. Because of the proximity of the hotel, taxis won't take you and it is too far to walk so you have to use the shuttle bus. This added to the amount of time taken to get from the flight to the hotel as we had a 20 minute wait. The hotel itself is what you would expect, a very busy non-descript pack 'em in type place. The staff did what was needed and nothing more. As this was my first time here I had picked this hotel as it had access to the metro and I thought I may take a trip either into Guangzhou or at least somewhere off the airport grounds for dinner. The concierge provided me a map and little else and made it sound like I was asking to conquer the North face of the Eiger in flip-flops. By the time he had finished with the tooth sucking and heavy breathing we were sapped of energy and ate in the hotel restaurant. One word of advice... Don't. It is a very expensive very poor quality buffet that is mayhem. The room was comfortable and the best part of the experience. The following morning the shuttle bus was full and several of us were left standing and we had to wait whilst the staff frantically arranged another one. But arrange one they did, and we were transported to the airport in time. In short, stay because you have no choice.

Customer review rating 5.0/5

Chi H. L. Business - Confirmed reviews ALL

Great experience with excellent service

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

I will never visit this place

TripAdvisor rating 2.0/5

PRAVEENTC TripAdvisor review

Location wise the hotel is good for transit passengers. But the hotel is really old. No force for water in the bathrooms, the AC is not cold and they provided a fan for me to sleep. The temperature outside is cold, but inside the hotel you need a proper air-conditioning to keep the air comfortable.

Dear Guest Thank you for sharing your feedback. I sincerely apologize that your stay fell short of expectations due to the issues with water pressure, air conditioning, and overall comfort. This is not the experience we aim to provide, and I understand your frustration, especially when trying to rest. Your comments are important to us. Please know that I am sharing your concerns with our maintenance team to address these problems promptly, as proper climate control and facilities are essential for a comfortable stay. We will pay more attention to room inspection to ensure the facilities and equipment are under good conditions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Customer review rating 5.0/5

Garth G. Business - Confirmed reviews ALL

As a Platinum member I was upgraded to a lovely room. Breakfast was good every day with many different offerings that you could see the pride in. But there were 2 things which made this particular visit magical. Firstly, each night I would come back to the hotel very tired and go to the executive lounge. Cherish would warmly great me and have my gin and tonic ready before I even sat down. Cherish would then engage in hearty conversation and her english is very good. She was amazing and made me feel warmly at home. The second thing is that I checked out and was at the airport when I realised I left my laptop and passport at the hotel. The hotel bus driver quickly took me back to the hotel, where concierge was waiting outside for me to arrive with my belongings, and they then arrange for a hotel car to immediately take me back to the airport and I didn't miss my flight. In my 30 years of doing business and travelling, I can honestly say that my experience was rockstar. Thankyou

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

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