Ocean Spring Resort Chengdu - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 118 reviews

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Ocean Spring Resort Chengdu - MGallery - Image 1
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Ocean Spring Resort Chengdu - MGallery - Image 4
No 36 Hai Quan Wan Road, Guancang Subdistrict, Jintang County, 610499 CHENGDU, China

Description

Hotel extras

  • The ideally located Ocean Spring Resort is near famous tourist spots.

  • The resort has a natural hot spring。

  • Near the unique triathlon centre.

  • It is 30 km from Chengdu city center, far from the hustle and bustle of the city.

Our accommodation(s)

Hotel location

Ocean Spring Resort Chengdu - MGallery

No 36 Hai Quan Wan Road, Guancang Subdistrict, Jintang County
610499 CHENGDU
China

GPS:30.9128551, 104.409548

Telephone
Fax +86 28 6021 7777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  118 reviews

Quiet place to escape from the city

Customer review rating 5.0/5

Alex Z. Friends - Confirmed reviews ALL

Friendly staff, nice room. Although the breakfast doesn’t have many options, everything is delicious enough. Especially the noodle, 8 toppings choices.

Great stay

Customer review rating 5.0/5

Alex Couples - Confirmed reviews ALL

We had a great time staying at Ocean Spring Resort MGallery Chengdu. The service was impressive.

The actual stay was not what I expected and had an unpleasant experience

Customer review rating 2.0/5

Boyubo Friends - Confirmed reviews ALL

The experience with the hotel room was far superior to any other experience I had with any other item.The location of the hotel is in the suburbs and the choice of dining in the Chinese restaurant made me feel bad about my dining experience and the actual food.There are a few other activities in the hotel that have not been introduced, so I don't know which ones are available.Moreover, due to the small number of people on weekdays, the breakfast was changed to a semi-buffet type without informing me in advance, the variety was very small, and even there were only two kinds of juice (apple juice and cucumber juice), which was not in line with the brand's positioning, and the quasi-four-star hotels I had stayed in other places even had three or more kinds of juice for breakfast. It's hard for me to accept. Finally, as a platinum member of Accor Group,I received a call asking for immediate check-out at about 12:30 p.m. on the day of the market, on the grounds that the room type I checked in was full, but I found that there were remaining rooms through the official website booking platform and the third-party booking platform.I stayed in the same brand in mainland China, even if the room is full, it will protect the rights and interests of members. Late check-out or advance contact can check out to a few points instead of a short notice to me, which disrupts my day's schedule, and I learned on the phone that the hotel inquiry manager's result is that the maximum delay is two points, which is no difference. When I checked out at the front desk, I reported this situation at the front desk. The staff at the front desk presented me with a local souvenir and said that a manager would contact me to handle my case.It turned out that I had been out of the hotel for three days and had not received an email or a phone call back, which I could not accept.As an aside, prior to my stay, I was told by other guests that the management of the hotel had become extremely chaotic after the change of ownership at the end of last year, which I found to be the case after my actual stay!

Dear guests, please accept my sincere apologies from Ocean Spring MGallery Chengdu, We regret that we did not give you the experience you had hoped for. The problems you mentioned has been taken very seriously by the hotel management and will make adjustments in the future to avoid such problems from happening again. We will continue to work on every detail and hope to bring you a wonderful experience again. - Hotel Management Team

a great stay experience

Customer review rating 5.0/5

Roman W. Families - Confirmed reviews ALL

thank a lot for the great help for our child of May and angel of the ADD

尊敬的宾客，很高兴海泉湾美憬阁索菲特酒店成为您行程中的一站。成都海泉湾美憬阁索菲特酒店栖身金堂县核心地带、并坐拥传奇的“白马涌泉”泉眼中心，深受其周围的静谧村落、秀美田庄、丰美物产和奔涌江河的浸润。酒店坐拥专属水岸花园和私人温泉汤池的独栋别墅。室内以清新干练的当代亚洲风格呈现，并融入展现本地特质的田园和水元素及巴蜀风格物件，至今在地美学和时下旅居风尚。感谢您的入住及选择，我们真诚期待您的再次光临！— 酒店管理层

My points from this stay are wrong

Customer review rating 1.0/5

Mason Families - Confirmed reviews ALL

The points I get from my stay is wrong, contacted hotel no reply, very upset

酒店回复内容： 尊敬的客人您好，请接受来自成都海泉湾美憬阁索菲特酒店的诚挚歉意，此次未能给您带去期望的入住体验而深感遗憾，您提到的积分的问题已帮你补录。由于前台同事告知您在国外，所以当时未第一时间联系您，我们后续也会做好交接问题，并将在之后作出工作调整，以避免此类问题再次发生。我们将继续致力于做好每一处细节，希望能为您再次入住带来美好的体验。—— 酒店管理团队

Other web-users rate our hotel

  • 444 reviews 7.2/10 Location
  • 1,095 reviews 9.3/10 Room
  • 1,532 reviews 9.4/10 Service
  • 6 reviews 7.1/10 WiFi
  • 741 reviews 9.8/10 Vibe
  • 653 reviews 9.3/10 Wellness Area
  • 553 reviews 8.4/10 Food
  • 525 reviews 8.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.