Novotel Okinawa Naha 4 stars

Customer review rating (ALL Rating) 4.4/5 1,768 reviews

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Hotel location

Novotel Okinawa Naha

40 Matsugawa, Naha
902 0062 OKINAWA
Japan

GPS:26.219193, 127.706718

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  1,768 reviews

TripAdvisor Rating  4.2/5  162 reviews

Customer review rating 2.5/5

Wing K. P. Families - Confirmed reviews ALL

I appreciate that my family’s room was upgraded because they were traveling with me. However, I’m very disappointed that the hotel did not include breakfast for them, and I had to purchase it separately. This trip was for our wedding photo shoot, and it was also my first time traveling with my wife’s parents—so I felt extremely disappointed that the breakfast arrangement caused them inconvenience.During the purchase, the staff refused my request to use All Points directly for payment and said it could only be charged to the room first, then redeemed with points later. In fact, it should be possible to settle the bill with All Points immediately. If I were not staying in the hotel and only visited the restaurant, would that mean I wouldn’t be allowed to use points to offset the breakfast cost at all?At checkout, the staff did not proactively ask whether I wanted to redeem points against the charges, so I forgot and ended up not using my points. To make things worse (and honestly, it felt quite ridiculous), my room was allowed a [12:00] noon checkout, but my family’s room was only allowed an [11:00] checkout. I did not expect this to be the experience and “benefit” as a Platinum member.Overall, the experience was very inconvenient for my family trip, maybe only good for a couple trip and I would not choose this hotel again next time.

Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience caused regarding the breakfast arrangement, points redemption process, and the inconsistency in checkout times, especially during such an important family trip. We regret that our explanations and follow-up at checkout were insufficient, and that this resulted in you being unable to use your points as intended. Your comments regarding Platinum member benefits and the impact on your family’s experience have been shared with the relevant teams for review and improvement. We truly appreciate your honest feedback and are sorry that your stay did not meet expectations.

Customer review rating 1.5/5

Viriya V. Families - Confirmed reviews ALL

Per several requests by email till now i didnt get the earnings point, and no reply at all.

Customer review rating 4.5/5

Bikutoruferunando F. Solo - Confirmed reviews ALL

I stayed here last week on my own while attending a year-end / New Year get-together with my old classmates in Naha. The location was very convenient, and the hotel had a comfortable, relaxed atmosphere, which made the stay easy and enjoyable. Everything went smoothly, and I was very satisfied overall. I’d be happy to stay here again.

Thank you very much for staying with us and for sharing your kind feedback. We’re glad to hear that you found our location convenient and enjoyed the comfortable, relaxed atmosphere during your stay in Naha. It’s wonderful to know everything went smoothly and that you were satisfied overall. We would be delighted to welcome you back again whenever you’re in the area!

Customer review rating 5.0/5

Chun M. F. Families - Confirmed reviews ALL

The room is clean, the front desk service is responsive to all my requests

Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our rooms to be clean and our front desk service responsive to your needs. Your satisfaction is our priority. Goodbye and best wishes, Novotel Okinawa Naha

Customer review rating 4.5/5

Warothai N. Families - Confirmed reviews ALL

Big and clean room, Bathroom also good

Thank you for your positive feedback regarding your stay. We are very pleased to hear that you enjoyed the spacious and clean accommodations as well as the bathroom facilities. Your satisfaction is important to us, and we look forward to welcoming you again in the future. Sincerely, Novotel Okinawa Naha

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Other web-users rate our hotel

  • 1,004 reviews 7/10 Location
  • 1,578 reviews 8.3/10 Room
  • 1,336 reviews 8.2/10 Service
  • 11 reviews 6/10 WiFi
  • 1,083 reviews 8.2/10 Amenities
  • 879 reviews 8.8/10 Vibe
  • 614 reviews 8.7/10 Breakfast
  • 601 reviews 8.4/10 Pool

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