Novotel Okinawa Naha 4 stars

Customer review rating (ALL Rating) 4.4/5 1,789 reviews

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Hotel location

Novotel Okinawa Naha

40 Matsugawa, Naha
902 0062 OKINAWA
Japan

GPS:26.219193, 127.706718

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  1,789 reviews

Customer review rating 2.5/5

Chi L. A. Y. Couples - Confirmed reviews ALL

Husband’s birthday with just a card greeting which is very cool response compared with Grand Mercure. Staff in general gave you a cool feeling that they didn’t care. Will not consider Novotel in Okinawa.

Customer review rating 5.0/5

Evelyn K. N. Families - Confirmed reviews ALL

All was great from the service of all employees to the great breakfast serve every day

Customer review rating 5.0/5

Tao C. F. Solo - Confirmed reviews ALL

Really enjoy the special benefits of VIP membership!

Customer review rating 2.5/5

Wing K. P. Families - Confirmed reviews ALL

I appreciate that my family’s room was upgraded because they were traveling with me. However, I’m very disappointed that the hotel did not include breakfast for them, and I had to purchase it separately. This trip was for our wedding photo shoot, and it was also my first time traveling with my wife’s parents—so I felt extremely disappointed that the breakfast arrangement caused them inconvenience.During the purchase, the staff refused my request to use All Points directly for payment and said it could only be charged to the room first, then redeemed with points later. In fact, it should be possible to settle the bill with All Points immediately. If I were not staying in the hotel and only visited the restaurant, would that mean I wouldn’t be allowed to use points to offset the breakfast cost at all?At checkout, the staff did not proactively ask whether I wanted to redeem points against the charges, so I forgot and ended up not using my points. To make things worse (and honestly, it felt quite ridiculous), my room was allowed a [12:00] noon checkout, but my family’s room was only allowed an [11:00] checkout. I did not expect this to be the experience and “benefit” as a Platinum member.Overall, the experience was very inconvenient for my family trip, maybe only good for a couple trip and I would not choose this hotel again next time.

Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience caused regarding the breakfast arrangement, points redemption process, and the inconsistency in checkout times, especially during such an important family trip. We regret that our explanations and follow-up at checkout were insufficient, and that this resulted in you being unable to use your points as intended. Your comments regarding Platinum member benefits and the impact on your family’s experience have been shared with the relevant teams for review and improvement. We truly appreciate your honest feedback and are sorry that your stay did not meet expectations.

Customer review rating 1.5/5

Viriya V. Families - Confirmed reviews ALL

Per several requests by email till now i didnt get the earnings point, and no reply at all.

Other web-users rate our hotel

  • 1,012 reviews 7/10 Location
  • 1,583 reviews 8.4/10 Room
  • 1,342 reviews 8.2/10 Service
  • 10 reviews 5.6/10 WiFi
  • 1,079 reviews 8.1/10 Amenities
  • 882 reviews 8.7/10 Vibe
  • 623 reviews 6.7/10 Comfort
  • 617 reviews 8.6/10 Breakfast

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