Novotel Okinawa Naha 4 stars

Customer review rating (ALL Rating) 4.4/5 1,731 reviews

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Hotel location

Novotel Okinawa Naha

40 Matsugawa, Naha
902 0062 OKINAWA
Japan

GPS:26.219193, 127.706718

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  1,731 reviews

TripAdvisor Rating  4.2/5  162 reviews

Customer review rating 4.5/5

Warothai N. Families - Confirmed reviews ALL

Big and clean room, Bathroom also good

Thank you for your positive feedback regarding your stay. We are very pleased to hear that you enjoyed the spacious and clean accommodations as well as the bathroom facilities. Your satisfaction is important to us, and we look forward to welcoming you again in the future. Sincerely, Novotel Okinawa Naha

Customer review rating 2.0/5

Cher T. C. Families - Confirmed reviews ALL

Everything is ok except that we need to pay for the parking at the hotel. Was charged JPY1500/day for parking. Hotel should provide complimentary parking for hotel guest, like one car for a room or search for alternative parking lots for hotel guest.

Thank you for sharing your feedback regarding your recent stay. Our policy includes a daily charge for parking; however, we are always striving to enhance the guest experience. Your valuable feedback is important to us and will be taken into consideration when evaluating our services. Sincerely, Novotel Okinawa Naha

Very clean, very helpful staff.

TripAdvisor rating 3.0/5

S3397DVelizabeths TripAdvisor review

But we were very disappointed to find out that what looked like a rooftop bar/restaurant where we thought we would be able to meet friends and family was only available for guests staying on the higher VIP floors. If we wanted to get access we would have to pay 8,000 yen per person, per day. (Around $50). I think it should be made clear in their listing that this is not open to the public or to all guests. Also — note that the very nice pool is not heated and so was too cold to use when we visited in November.

Customer review rating 4.5/5

Joyce Y. Families - Confirmed reviews ALL

Good stay

Thank you for your kind feedback. We are delighted to know that you found our accommodations comfortable and clean, and that our service and breakfast met your expectations. We hope to welcome you back for another excellent stay in the future. Best regards, Novotel Okinawa Naha

Customer review rating 4.0/5

Kwok Y. K. Couples - Confirmed reviews ALL

The room is clean and tidy, unlcukily we did not book for breakfast. We should book it in advance also.

We very much appreciate your comments regarding your stay at the Novotel Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 951 reviews 7.2/10 Location
  • 1,504 reviews 8.2/10 Room
  • 1,272 reviews 8.2/10 Service
  • 12 reviews 7.4/10 WiFi
  • 1,038 reviews 7.9/10 Amenities
  • 845 reviews 8.7/10 Vibe
  • 589 reviews 8.6/10 Pool
  • 584 reviews 8.8/10 Breakfast

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