Novotel Okinawa Naha 4 stars

Customer review rating (ALL Rating) 4.4/5 1,839 reviews

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40 Matsugawa, Naha, 902 0062 OKINAWA, Japan

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Hotel location

Novotel Okinawa Naha

40 Matsugawa, Naha
902 0062 OKINAWA
Japan

GPS:26.219193, 127.706718

Telephone
Fax +81 98-886-5591

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,839 reviews

TripAdvisor Rating  4.0/5  153 reviews

Staff are very friendly

Customer review rating 5.0/5

Jennifer K. Couples - Confirmed reviews ALL

All staff are very friendly

We very much appreciate your comments regarding your stay at the Novotel Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The cleanliness of the room is not very good.

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

There are hair on the bed sheets and there is a lot of mold on the air conditioning outlet.

Thank you for taking the time to tell us about your experience at the Novotel Okinawa Naha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good stay

Customer review rating 4.0/5

Sigrid Couples - Confirmed reviews ALL

great hotel but the location is not optimal

Thank you for taking the time to tell us about your experience at the Novotel Okinawa Naha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A good stay

Customer review rating 4.5/5

Joseph Solo - Confirmed reviews ALL

A very nice interior in the lobby & my room was clean. The Toki restaurant staff we really accommodating with modifying my set lunch menu including the staff I emailed before arriving. If you could have one bottle of water in the room that would be good , also I tried to charge my phone at the cafe before lunch but was told to move to the waiting area because I didn’t buy anything at the cafe, that’s a shame as a paying guest I should be able to charge at the cafe as the waiting area near Toki was full. Overall I would stay again & for longer so I can use the pool and other amenities. Thanks

Thank you for taking the time to tell us about your experience at the Novotel Okinawa Naha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

My stay here was amazing. The staff was amazing. They were very attentive.

We very much appreciate your comments regarding your stay at the Novotel Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 758 reviews 7.1/10 Location
  • 1,273 reviews 8.4/10 Room
  • 1,125 reviews 7.9/10 Service
  • 12 reviews 8.7/10 WiFi
  • 861 reviews 8.2/10 Amenities
  • 724 reviews 8.7/10 Vibe
  • 524 reviews 6.8/10 Comfort
  • 470 reviews 8.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.