Novotel Okinawa Naha 4 stars

Customer review rating (ALL Rating) 4.4/5 1,800 reviews

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40 Matsugawa, Naha, 902 0062 OKINAWA, Japan

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Hotel location

Novotel Okinawa Naha

40 Matsugawa, Naha
902 0062 OKINAWA
Japan

GPS:26.219193, 127.706718

Telephone
Fax +81 98-886-5591

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,800 reviews

Customer review rating 5.0/5

Masanori F. Solo - Confirmed reviews ALL

Great view from the hotel rooms, especially from the Premium Lounge. Hotel has been fairly recently renovated and has what you need for a comfortable stay. The location is great, unless you plan to use public transportation.

Thank you very much for staying at NOVOTEL OKINAWA NAHA and for sharing your wonderful feedback. We are delighted to hear that you enjoyed the great views from the guest rooms and especially from the Premium Lounge. It is also a pleasure to know that you found the facilities comfortable and appreciated the recent renovations. Thank you as well for sharing your thoughts regarding the location and transportation. Your comments are valuable for both our team and future guests. We sincerely look forward to welcoming you again on your next visit to Okinawa.

Customer review rating 2.5/5

Chi L. A. Y. Couples - Confirmed reviews ALL

Husband’s birthday with just a card greeting which is very cool response compared with Grand Mercure. Staff in general gave you a cool feeling that they didn’t care. Will not consider Novotel in Okinawa.

Thank you for staying at NOVOTEL OKINAWA NAHA and for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, especially on such a special occasion as your husband’s birthday. We regret that our response and the service you received did not make the celebration feel more memorable. Your comments have been shared with the team as we continuously work to improve our service and ensure that every guest feels genuinely welcomed and cared for. We appreciate your valuable feedback.

Customer review rating 5.0/5

Evelyn K. N. Families - Confirmed reviews ALL

All was great from the service of all employees to the great breakfast serve every day

Thank you for staying at ノボテル沖縄那覇 and for sharing your kind feedback. We are delighted to hear that you had a great overall experience and that you enjoyed the service provided by our team as well as the breakfast each day. Your encouraging comments are truly appreciated, and we look forward to welcoming you again in the near future.

Customer review rating 5.0/5

Tao C. F. Solo - Confirmed reviews ALL

Really enjoy the special benefits of VIP membership!

Thank you for staying at NOVOTEL OKINAWA NAHA and for sharing your kind feedback. We are delighted to hear that you enjoyed the special benefits of your VIP membership, as well as the panoramic view and the cocktail lounge experience. We truly appreciate your support and look forward to welcoming you again on your next visit.

Customer review rating 2.5/5

Wing K. P. Families - Confirmed reviews ALL

I appreciate that my family’s room was upgraded because they were traveling with me. However, I’m very disappointed that the hotel did not include breakfast for them, and I had to purchase it separately. This trip was for our wedding photo shoot, and it was also my first time traveling with my wife’s parents—so I felt extremely disappointed that the breakfast arrangement caused them inconvenience.During the purchase, the staff refused my request to use All Points directly for payment and said it could only be charged to the room first, then redeemed with points later. In fact, it should be possible to settle the bill with All Points immediately. If I were not staying in the hotel and only visited the restaurant, would that mean I wouldn’t be allowed to use points to offset the breakfast cost at all?At checkout, the staff did not proactively ask whether I wanted to redeem points against the charges, so I forgot and ended up not using my points. To make things worse (and honestly, it felt quite ridiculous), my room was allowed a [12:00] noon checkout, but my family’s room was only allowed an [11:00] checkout. I did not expect this to be the experience and “benefit” as a Platinum member.Overall, the experience was very inconvenient for my family trip, maybe only good for a couple trip and I would not choose this hotel again next time.

Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience caused regarding the breakfast arrangement, points redemption process, and the inconsistency in checkout times, especially during such an important family trip. We regret that our explanations and follow-up at checkout were insufficient, and that this resulted in you being unable to use your points as intended. Your comments regarding Platinum member benefits and the impact on your family’s experience have been shared with the relevant teams for review and improvement. We truly appreciate your honest feedback and are sorry that your stay did not meet expectations.

Other web-users rate our hotel

  • 1,021 reviews 7.1/10 Location
  • 1,586 reviews 8.3/10 Room
  • 1,349 reviews 8.2/10 Service
  • 10 reviews 5.6/10 WiFi
  • 1,087 reviews 8.1/10 Amenities
  • 882 reviews 8.7/10 Vibe
  • 620 reviews 8.6/10 Breakfast
  • 602 reviews 8.3/10 Pool

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