Novotel Okinawa Naha 4 stars

Customer review rating (ALL Rating) 4.4/5 1,785 reviews

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Hotel location

Novotel Okinawa Naha

40 Matsugawa, Naha
902 0062 OKINAWA
Japan

GPS:26.219193, 127.706718

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

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ALL Rating  4.4/5  1,785 reviews

Customer review rating 3.5/5

Cha H. R. W. Friends - Confirmed reviews ALL

Cons: service staff at breakfast was inflexible, biscuits bought from family mart not allowed to feed a crying and hungry child at the cafe was not acceptable in my opinion

Thank you for staying at Novotel Okinawa Naha and for sharing your feedback. We’re pleased to hear that you found the room comfortable and were satisfied with our housekeeping service. However, we sincerely apologize for your experience at breakfast. We understand how distressing it must have been, especially with a hungry and upset child, and we regret that our staff’s response came across as inflexible. While we do have policies regarding outside food in dining areas, we should have handled the situation with more care and understanding. Your feedback has been shared with the team, and we will work on providing more thoughtful and flexible service, particularly in situations involving families. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide a more positive experience.

Customer review rating 4.5/5

Mellissa D. Solo - Confirmed reviews ALL

I went on a solo vacation to Okinawa and chose Novotel Okinawa Naha as my place to stay. It had nice rooms, a gym (very important to me), parking and reasonable prices for lodging. The hotel has a nice cafe, a restayrant and a market for any small needs. The location was convenient and easy to access, use Google maps for directions!! The staff were ALL so helpful and accomodating. 1 young lady even took it upon herself to continue calling a restaurant to secure a reservation for me while I was out exploring the island. That is definitely above and beyond in my opinion because she didnt have to do that for me and I am thankful for her. The only reason I took away a point was because parking was listed as one price (which was a determining factor before I booked), but was a higher price when I checked in and I was not made aware of that change in advance. I enjoyed my quiet stay and wouldnt hesitate to book there again in the future if needed!

Thank you for choosing Novotel Okinawa Naha for your solo trip and for sharing such a thoughtful review. We’re delighted to hear that you enjoyed your stay—especially the room, gym, and overall convenience of the hotel. It’s also wonderful to know our team made a positive impression, and we truly appreciate your kind mention of our staff member who assisted with your restaurant reservation. We will be sure to share your feedback with the team. At the same time, we sincerely apologize for the confusion regarding the parking fee. We understand how important accurate information is when making a booking, and we regret that this was not clearly communicated in advance. Your comment has been shared internally so we can improve how we inform our guests of any changes. We’re glad you had a quiet and comfortable stay overall, and we truly appreciate your understanding. We look forward to welcoming you again on your next visit to Okinawa.

Customer review rating 4.5/5

Thong Y. T. Families - Confirmed reviews ALL

Very comfortable and clean.

Thank you for staying at Novotel Okinawa Naha. We’re delighted to hear that you found your stay comfortable and clean. We truly appreciate your kind feedback and look forward to welcoming you again soon!

Customer review rating 2.0/5

Nneka O. Friends - Confirmed reviews ALL

I formally would like to express my dissatisfaction with my recent stay in a Premier Room and to request some type of compensation for the inconvenience experienced. Upon arrival, I discovered that the room did not have an iron or ironing board—basic amenities that are expected at a hotel of this standard. When I contacted the management team, I was informed that the hotel was out of these items and that one would be delivered to my room the following morning. Unfortunately, no follow-up was made, and the items were never provided throughout my entire stay. As a result, I was forced to borrow an iron from another guest, which was both inconvenient and unacceptable. This reflects a failure to meet basic service expectations and a lack of follow-through on commitments made by your staff, especiallythe general manager on duty. Additionally, my room had a noticeable odor, which affected my comfort during the stay. More concerning, however, was that my friends’ rooms had a significantly stronger and unpleasant odor resembling urine, raising serious concerns about cleanliness and room maintenance standards. Given these issues—the lack of essential amenities, poor communication, and concerns regarding room conditions—I believe an appropriate compensation is warranted.

Customer review rating 4.5/5

Chiyo B. Families - Confirmed reviews ALL

Your clean and comfortable room was making my trip special. The comfortable big bed, great quality sheets, pillows and duvet, a big soaker tub gave me great sleep. We used the pool and the laundry facility, both great.

Thank you for staying at Novotel Okinawa Naha and for sharing your wonderful feedback. We’re delighted to hear that the comfort of your room, including the bed, linens, and spacious bathtub, helped make your trip special and provided you with a great night’s sleep. It’s also great to know that you enjoyed the pool and laundry facilities during your stay. Your kind words truly encourage our team, and we look forward to welcoming you again for another relaxing and enjoyable stay.

Other web-users rate our hotel

  • 1,059 reviews 7.2/10 Location
  • 1,612 reviews 8.3/10 Room
  • 1,368 reviews 8.4/10 Service
  • 10 reviews 7.4/10 WiFi
  • 1,097 reviews 8.1/10 Amenities
  • 892 reviews 8.7/10 Vibe
  • 640 reviews 6.7/10 Comfort
  • 634 reviews 8.8/10 Breakfast

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