Mercure Harbin Songbei 4 stars

Stayed here for 5 nights while my girlfriend and I were visiting for the Ice & Snow Festival. The room was really nice, but since the air con wasn’t working, we had to open the window now and then to get some cold air in. The breakfast was ok, but there wasn’t a huge selection. The staff were friendly, and it was close to a mall with a lot of restaurants, so it was still a very pleasant stay overall.

Can’t believe they allowed people to smoke in the lobby where guests were waiting. As a French owned hotel I would have thought that the hotel would be hot on preventing smoking in a hotel designated as a no smoking hotel but complete lack of interest from reception when I pointed out two security guards smoking in the lobby.

成立約二年多的飯店，是法國的飯店集團，裝潢及設備相當新潁，房間內空間舒適。淋浴間出來雖然就是房間，但是用活動門板隔住，覺得很貼心。電梯採用房卡感應式，可以直接顯示居住樓層，蠻方便的。另外，一樓有免費的咖啡機可以取用。 一樓大廳旁有便利店，附近就有大型商場園區。 不過，飯店房間內的WIFI連結需要當地手機認證，對外國人來說不太方便。

If you are here purely for a bed and a bath, then you may consider this place. Service here is close to zero. Even a simple task of helping us get a cab, the hotel staff will tell you to do it yourself. Staff offered no help at all upon our arrival, I've been here for 48 hours and have barely seen a bellman or any staff welcoming guests at a lobby. I asked for ice, to enjoy some drinks with. And this was what I was given. The staff even add a remark that this ice was not for consumption, and was used to "chill fruits and vegetables". I wonder what can I do with it then... Having been staying in Accor hotels often, I expected way way more than this. Even an Ibis styles brand which I have stayed in before provided a much better service. It's a shame.

The facilities are very nice. Comfortable room, room amenities and other “hardware” items are quite ok. But when it comes to “software”, it fails. Employees do not speak English at all. They will eventually try to do their job in a helpful way, but they will be barely able to offer a “hello”. No English. No western food. The waitresses yelling at each other at the restaurant. The housekeeping lady throws Chinese on you and she doesn’t consider even for a second that you might not speak her language. The other employees are not different. They could just look at my western face and think about it. Even the front desk staff. Unable to speak English. I understand it is not their fault, but this definitely makes this hotel a local hotel which aims to serve only Chinese people. That’s it. Perhaps this is just what this hotel wants to be. Perhaps a Chinese person would rate it with 5 stars. But I think this is not a foreigner friendly hotel. I give 2 stars because the rooms are really nice.