Grand Mercure Rio de Janeiro Copacabana 4 estrelas

Very well located, excellent breakfast, but the service could be a little better. We were in three in the same room and they prepared the room only for two. As asked more pillows, blanket and hygiene items and we didn’t receive the blanket. Even so I would be staying at thia hotel again.

Good location and clean rooms. The staff is a bit arrogant and when asking for an hour extension on check-out did not bother to check availability. The rooms are not equipped with iron or ironing board so not the best choice for business travellers (ironing is available with housekeeping but charged additionally).

The rooms are good and clean, but the swimming Pool is very small and the breakfast is terrible, missing cups, plates, silverchairs, napkins. The hotel does not have structure to recieve too much people

The hotel is right on Copacabana beach and is an easy walk to restaurants and bars. The room we stayed in was out dated compared to other Mercure hotels in which I have staye. As a gold member of the Accor loyalty program I am supposed to be given an upgrade if a room is available. I was offered an upgrade but I would have to pay for it. I was not impressed.

If you have sea view room - nothing like it. If not, just come out of the hotel and cross the road. They have arrangement on the beach for chairs and sun umbrella etc. The guys on the beach are good and trustworthy

Grand Mercure has two different types of rooms - overlooking the ocean and the Copacabana beach and a street/interior view. If you choose the ocean view you will be amazed. Rooftop pool is another gem

As a good hotel should it quickly set us up with a driver and guide to show us the city. We were also able to walk Copacabana and Ipanema beaches very easily.Hotel in itself was really comfortable The shower tray did't drain very quickly, if I have to be negative, but we understand Accor took over this hotel recently and I'm sure such details will be picked up upon shortly.

Nice hotel with a very good location in front of Posto 5 in the heart of Copacabana and not far also from Ipanema. As a Platinum Club Accor member, I benefited from all tier benefits. The breakfast was good and varied. You need to wake up early to see the sunrise from the restaurant windows in front of the ocean. I had one of the renovated rooms with full ocean view and it was just fantastic. The staff is very professional, special mention here to Leandro at the front desk and Patricia at guest relations who spoke perfect english and provided unprecedented assistance and support to us. I can surely come back and stay again here. I will also recommend this hotel to friends and family.

Hotel with high potential, but obviously has difficulties to handle so many customers.Many " holidays" customers with bad behaviour ( noisy, not clean ) certainly not easy to manage for staff.For instance pool water and areas were dirty.One other issue is at check-out, although pre-payment had been done, the Mercure guy ( not speaking english.... ) wanted me to may.I had to spend 15 mn to be understood.

I frequently stay at this hotel and it is incredible how the services are noy consistent. This last time it was terrible. There was a broken armchair in my room that could have easily made and older person fall and hurt him/herself. I never, I mean never receive the invoice by email as they promise and, this time I have not received my reward points. As I said, always a surprise. Thay cannot keep a standard.

Good place to stay and has great view of Copacabana Beach. Staff is friendly and co-operative. Just right to say that right value for the money paid. Another good find for me at Rio through Accor Hotels. I got all the benefit of my membership with Accor Hotels.

Check in and service up to the room was great. Would have given 4 for thay moment. Everything fell apart afterwards.Noone answered any calls for services.Room was just dirty, particularly all the furnitures not cleaned. Towels with stains were just disgusting. Booked for two nights, checked out next morning.

This hotel was recently incorporated by Accor. By the moment, it has a couple of things waiting for restoration and proper functioning. For instance, guests coming from the beach enter by the front door together with other guests, and the service at front desk is not always good. The restaurant functions in the morning, for coffee, and sometimes for lunch. At night, the service is gentle but the food is very poor.

Second stay at this hotel. As I have a Gold leclub member card, previous time I got a really nice room with a partial seaview. This time I didn´t get a room upgrade, but the staff was still kind and helpful. We prefer to have breakfast outside, plenty of options. It rained one day so we went to the gym, which is well equipped. Probably will stay at this hotel again, depending on the rates compared to the Mercure nearby.

Really disappointing , the breakfast tray was left in the room for more than 24 hours , despite the maid coming to the room for tidying up the room.The tray was only collected after I had to come down and told directly to a receptionist as before Through the calling it have not worked.Procedures concerning about my late check out was also confused. unfortunately i have a second booking on the same hotel shortly.