Grand Mercure Rio de Janeiro Copacabana

Grand Mercure Rio de Janeiro Copacabana 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.5/5 1.650 comentários

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Extras do hotel

  • Hotel pet friendly! Cães e gatos de até 10kg são bem-vindos

  • Ideal para famílias! Crianças de até 07 anos não pagam

  • Exclusivo serviço de concierge para sua comodidade

  • 20 minutos de carro do Shopping Rio Sul

  • 8 minutos a pé da estação de metrô General Osório

Localização do hotel

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima 48, Copacabana
22070001 RIO DE JANEIRO
Brasil

GPS:-22.981677, -43.1928439

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Salas de reunião

Café da manhã Foto não contratual

Nossas acomodações

As acomodações do Grand Mercure Rio de Janeiro Copacabana são excelentes para descansar depois de uma longa reunião de negócios ou de um dia de lazer na cidade. Com ambientação moderna e aconchegante, todos os quartos contam com wi-fi gratuito de alta vel ocidade, ar condicionado, cofre e cortinas blackout. Os hóspedes ainda têm serviço de quarto 24h, sempre disponível para quando precisar.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.5/5  1.650 comentários

Classificação no TripAdvisor  4.0/5  3.715 comentários

Truly awful

Classificação TripAdvisor 1.0/5

mrHolidayguy Negócios - Avaliação certificada TripAdvisor

Almost everything about this supposedly 4 or 5 star hotel is substandard. When I arrived the lift did not work ( continues to be problematic and need to swipe card 10+ times to get green light) toilet did not work, tv did not work. No kettle in room. The gym and available equipment is most likely over 30 years old and it shows. Everything has something wrong with it. To top it off, I returned to find my door was left open by the maid but the hotel have basically avoided me in my complaints. The manager hung up on me and they won’t engage. Must be the worst hotel in Rio.

We are truly sorry for we could not meet your expectations and for any inconvenience that might have affected your stay with us. We hope to have another opportunity in the future so we can offer you a better experience while you enjoy our whole structure.

The only “Grand” thing is the price for this hotel

Classificação TripAdvisor 3.0/5

Sandynueva Couples - Avaliação certificada TripAdvisor

Having stayed in this hotel already before, we were more than disappointed to find out that it is now a totally different hotel! They say they are remodeling a bit but it’s a different building, new entrance, different rooms, and the change is not for the best. If it was an Ibis hotel we would be totally fine with the standards and the amenities, but for a Grand Mercure it is definitely not up to the known Accor standards and really disappointing. As Accor Platinum Member, we had to wait over 1 hour for check-in, no upgrade, no welcome drink, no member benefits at all. The room was probably one of the worst they had, with an incredible nice view to the favelas. The corridors on the floors were smelling humid and moldy, the room was basic. No amenities like water boiler, coffee machine, complimentary water. The whole hotel had the flair of a youth hostel, staff bring always in t-Shirts, improvised “lobby”, no lobby bar, improvised breakfast “restaurant”, which was a conference room without windows and a noise level as in a hostel dining room. Staff was not really helpful, information was not passed on to the following shift, etc… the water tab in the shower was broken and never fixed after signaling it to the receptionists. But the room was clean, that’s a positive aspect nevertheless, and the proximity to Copacabana beach and neighborhood is a positive aspect as well. We would suggest Accor to review the name of this hotel abs make an Ibis out of it, the customers will know what standards to expect.

Sandynueva, we are truly sorry that we could not meet your expectations. We'd like to talk to you to understand more about your experience with us so we put ourselves at your disposal for whenever you want to contact us. Kind Regards, Maíra Fernandes Guest Relations

Excellent staff, best price for money in copacabana/ipanema

Classificação TripAdvisor 5.0/5

299renek Negócios - Avaliação certificada TripAdvisor

In my opinion the best hotel in Copacabana / Ipanema for the price category. I stayed over a month. Super friendly team, consistently delivering a great service to guests. The hotel is modern and well maintained. Decent gym as well. Other hotels in the area often lack service or maintenance, its well done here. I will come back anytime.

299renek, thank you for sharing your experience. We're really happy to know that you've enjoyed your stay with us. We look forward to welcome you back soon!

Bad service, bad management, no internet

Classificação TripAdvisor 1.0/5

DavidNachum Solo travel - Avaliação certificada TripAdvisor

The wifi basically didn't work (I did speed tests and it was less than 1MBPs download and upload). I mentioned this to the staff and to the management, and every time they said "We'll let the technician know". It turned out that the wifi had not worked at all, at least for several days, and the staff were trained to lie to the customers like this.

Dear DavidNachum, thank you for giving us your feedback. We apologize for we couldn’t meet your expectations. Our team is not trained to lie, when we have a problem the maintenance team is called to solve it. If our team cannot resolve the issue internally, they need to contact external companies and for that reason, we might not always have an immediate solution at all times. Either way hope to have the chance to welcome you again and show how important you are to us. Best Regards, Rodrigo Landa

One night for business in Rio.

Classificação TripAdvisor 1.0/5

Quest63087751562 Negócios - Avaliação certificada TripAdvisor

Really slow check-in and the receptionist was not familiar in how to provide the invoice issuance for payments at the hotel. The room showed a very dirty floor with dust and dirt scratches. Very poor cleaning. The lobby should offer more alcohol gel dispensers.

Dear, Quest63087751562, thank you for giving us your feedback. We apologize for we couldn’t meet your expectations. I hope to have the chance to welcome you again and show how important you are to us. Best Regards,

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 493 comentários 8.9/10 Localização
  • 705 comentários 7.4/10 Quarto
  • 913 comentários 8.6/10 Serviço
  • 45 comentários 6.5/10 Wifi
  • 550 comentários 8.3/10 Café da manhã
  • 307 comentários 7.1/10 Conforto
  • 299 comentários 7.2/10 Limpeza
  • 172 comentários 8.5/10 Atmosfera

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