Hotel Sofitel Rio de Janeiro Ipanema "Fechado para reforma" 5 estrelas

The hotel doesn't correspond to Sofitel's level. Badly maintained rooms and bathrooms from 40 years ago. The staff, location and breakfast are excellent. Horrible bathrooms and neglected rooms. It is necessary a remodeling of the hotel.

I was originally planned to stay at another hotel in Copacabana, but a friend told me to only stay in Ipanema at the Sofitel. Upon arrival, the staff was incredible and Rodrigo really helped to start my stay with a smile on my face. He made sure I had a room to my satisfaction and also to create a memorable experience. When making arrangements for going out and seeing the sights, Claudio Vinicius da Silva is the best! He was always spot on in his recommendations, but also knew how to tailor to my individual lifestyle. The best concierge I have ever experienced! When a hiccup did happen during my stay, Pedro Chaves, the Guest Relations Coordinator, make sure everything was taken care of. He was so very attentive in making things right. The room was clean and bright, however due to the humidity, the floors were warping. They need to be repaired. However, everything else was perfect in creating a beautiful memory of Rio!

The hotel was a complete deception. Although its great location, the whole property is very old. Problems were around everywhere. Since a leaking roof in the corridor to a door that didn't close in the bathroom. Also, there was dots of paint all over the bathroom. Our extra bed was in terrible condition, teared. My room simply was not serviced when we returned at night. The rooftop pool was also a deception. It is nothing more than a bathtube. Very small compared to the size of the hotel. The façade was also in poorly conditions. I think it simply was not worthy the high price payed. I could have got something much better and newer for the same price.

One of the best locations in Rio de Janeiro, in the Ipanema district, by the beach.The staff is super efficient and friendly...The gym is well equipped and the is a nice rooftop lounge at the 23rd floor, with a gorgeous view.However, some rooms would appreciate some refurbishing... Anyway, highly recommendable.

We were upgraded to a wonderful room with breathtaking views of Ipanema and Leblon. Staff was very helpful and especially the 2 male Concierges, absolutely great. I know there is a third female one, but did not have the pleasure of talking to her, I did so last time, and she is also very good. Frontdesk very helpful as well. Food at both the restaurant coffeeshop and on the 23rd floor is great and at the last one the views are superb. Recommend...helicopter tour, Samba school visit with safe drivers and guides, a trip to Petropolis the "Royal" City with its palaces and shopping at Maria Quiteria street (alongside hotel) great sushi at a good price 2 blocks away and a special coffee saloon with coffees from the whole of Brasil, next door to the sushi place...in short a great experience!

Nice but a bit old fashioned ( will close we heard in april for a year to renew fully) this hotel has great sympathetic people for an excellent level of customer service..Highly recommended!!! Value the money

The toilette was dirty (water or urine), and had to call the Maid, and her called her supervisor.The bathroom fixtures are old and with very poor condition, including the lack of sink stoper, so when shaving for instances, a lot of water is waisted.It seems this ecological tendency is just publicity, as you would save thousands of liters of fresh water with a simple stopper. Also, as you can see in the photo, our plumbing had a soap stuck on it.. Doesn’t Housekeeping sees it?The chair isn’t in good condition as you can notice on the photo attached.The toilet is stuck and I had to call maintenance at 11 PM ( the same happened at my Wife previous room - 810).I’m sending you attached some photos to document this complains.It seems to me you have a lot of work here, and this Hotel is at the most a Mercure and never a Sofitel.

We stayed at the Sofitel for five total nights with a two night trip to Iguazu Falls after day one. We selected the Sofitel based on a secured beach section directly across the street. The front desk staff was impeccable, as were all colleagues in every department. The Sofitel is located in a very residential area of Ipanema with plenty of quality restaurants and shopping. Suggestions to travelers: 1. Bring an ATM card as tours booked through the hotel are cash only.2. Use Uber, everywhere. So much more affordable from the airport and beyond. So easy to use and without incident. Our drivers seemed to only speak Portuguese. 3. Some tourists spots can be done independently. We had Sofitel book the train reservation to Christ the Redeemer. (I would go early in the morning to get photos with the sun hitting the statue’s face and avoid backlighting.) Uber took us to the train and we were completely fine on our own. Use the elevator to go from the train to Redeemer to save time. With free Internet available at the bottom of the train, we took an Uber to Sugar Loaf. Again, no issues or worries doing this independently. Try and time it so you can see the sunset from Sugar Loaf. From Sugar Loaf, we used the available internet to book an Uber back to the hotel. Some 20 min Uber rides cost about $3 USD! 4. Enjoy a casi drink from the corner shop two blocks north of Sofitel from the beach. Have them add mango and pineapple. It’s delicious. Go one block east of the corner shop for amazing pastries. Both shops are on the main shopping street.5. The rooftop restaurant at Sofitel is incredible. Worth having a meal with breathtaking views.6. Get up for a sunrise. It’s worth getting up so early for one of Mother Natures treats.7. The hotel staff is your best resource. Ask. They were impeccable.I’m not one for product loyalty, but after my stay at Sofitel Ipanema I will give top priority to this brand.

The hotel is quite simply perfect from beginning to end. I had such a warm welcome when I arrived from the valet, doorman, and front desk. The staff was very attentive throughout my stay which made me feel at ease and taken care of. I was able to get great dinner suggestions from Claudio my first night and Predo was outstanding always available and ready to answer any questions or inquiries I had. Leonel was also very helpful with valet services as well and you should definitely book a room with a view as it is incredible. I was able to enjoy the beach and rooftop pool with some amazing popsicle cocktails and snacks. I would highly recommend this property when staying in Rio as you will not be disappointed and have an amazing experience! Thank You Sofitel Rio as you made me and my fiancé very heart warmed and valued.

The hotel is very beautiful, in a prime location, great service, very good apartment, I stayed in a very good junior suite, the staff excelled by the quality of the service, good restaurant with very friendly and competent staff, everything first class.

When you stay at the Sofitel Ipanema, you feel like time stood still...you could be living in the sixties or seventies. I checked in quite early (11am) and the choice of rooms were not great. I had booked a semi ocean view room but the view was mostly buildings. But by 3pm, the front desk was kind enough to upgrade me to a frontal ocean view room. This room had a great panoromic view and you felt like you were part of the beach and the ocean. The deco of the room was upbeat and mostly white and colors, but the bathroom was a bit disappointing. It is more than ten years old and not been remodeled recently. The Ocean Lounge on the top floor with the swimming pool is a must. I visited there everyday in the afternoon after I come back from my tour of the city. The female Maitre Ds were super friend and very attentive to details. I was put to a corner window seat with a breathtaking view of the entire beach from a bird eye view. I would have a bottle of Badoit sparkling water served with ice and lime while watching the extraordinary sunset everyday while I was there. The only disappointing factor was that the last day I was in Rio, I went to the lounge again but later than my usual time, my usual Maitre D's were off. There is a new girl and she did not know me and she would not let me have my usual seat at the far corner even though it was empty. She said it was reserved. I told her I only want to sit there for 10 minutes to have my Badoit but she did not let me. I finished my water at another table and found that the seat I want was still empty. The reason why she did not give me my usual seat was very disturbing. I hope it is not discrimination because of my race. But other than that, I found the staff to be friendly. The breakfast on the 2nd floor was great and was very much in par with other five star hotels...great varieties of food. The concierge was great in giving me suggestions on the nearby attractions. On Sunday, I went across the street to the beach and to my delight, there is a Sofitel tent with 2 attendants. I was given a front seat chair with towel by the attendant. This make my beach outing safe and enjoyable. Overall I am very happy with my choice of Sofitel Ipanema.for my four days stay...I feel like it is a blast from the past...and I was being brought back to the glorious beach culture of the sixties.

We had an overall nice stay, but service at breakfast room was poor - few attendants for many guests. Checkout was unpleasant with a long line and took long time. The staff had good will but poorly trained.

The Sofitel Ipanema is located in one of the best place in Rio. Hotel is perfect despite of its quite outdated building. People ans service are in a outstanding kindness (special mention for the Reception's guys and Mr. Vinicius, Hotel's concierge) : everything is done to make of your stay in Rio, the best you can hope. Thank's for all.

I introduced my wife to your hotel, where I had enjoyed stays several times before. The service of the front desk and the porters (particularly, Jose Carlos and Rogerio) was really great. We were disappointed in how the Friday evening party on the 23rd floor lounge was handled. The lounge was closed for 4 hours in preparation for the party. This was really unnecessary and very disappointing.

The hotel is in a great location at Ipanema. All of the staff at the hotel are amazing. Food was really good. My kids ordered steak at 22:00 pm one night and it was cooked perfectly. It is very nice to know that they have people at the beach to help you and watch for any issues. Felt very safe at the beach. I would recommend have precaution if you decide to walk on the sidewalk on the beach alone. Make sure you do not carry any big bags or purse. Only the minimal. I would highly recommend the hotel for families and couples. The view of the rooms are great.