Novotel Rio de Janeiro Leme

Excellently served. Good people. Special attention without asking. Just loved everything about this hotel. Excellent location , probably the safest area. Rooftop music and bars well served, with nice view. Love it.

I only have positive words for the stay at Novotel Leme. The staff is very helpful and friendly. The rooms are very nice, the service is great, breakfast is delicious, versatile and extensive, the rooftop bar Sky Leme is a very nice place with a magnificent view and a nice pool. I appreciated the cocktails. So many thanks to all the staff to make our stay a great experience every day! Special thanks to Vicente for his friendly attention.

The staff in the restaurant is so kind. Variety of food at cafe da manha. First level attention in general. Negative point: The TV in the room was old and the elevators were very small and old too. Sometimes not enough for people in there

I arrived around 2pm, had to wait more then 15 minutes to check in, front desk staff didn’t even say hi or anything, just said “yes”, am I in a 4 stars hotel, or in a hostel? The whole experience with front desk staff was horrible, they are not trained, they are not polite at all. Is ridiculous to simple get an iron, I have to sing a form this is ridiculous do you guys think I will take the iron home, even to get towel for the pool, I need a towel pass this is insane. When I asked for extra towel for the room front desk asked to get myself with them, so yes I was in a hostel. The breakfast food is horrible, cold, old and tasteless, the cream cheese spread that was offered was expired, for the 3 nights that I stayed there was not changed or noticed by any staff. Was charged for minibar items that I did not consume. Had to wait again for another 20 minutes to checkout because both staff were checking in the same family at the same time, and again when I was asked by the staff how was my stay, I said that I would not come back, she didn’t ask why or even apologize, she literally said “ok”, what kind hotel is this? I can say this is the worst hotel I ever stayed in my whole life.

The hotel has a wonderful location, right off the Leme Beach which continues as the Copacabana Beach. When we stayed at the hotel at the beginning of the trip, we were on the third floor, there were problems with the wifi, and we could hear, quite loudly and clearly, the people above us on the 4th floor. When we returned at the end of our trip, we were on the 9th floor, we could hear our upstairs neighbors but only faintly, and the wifi was working. Breakfast was very good. Beds were fine as was the hot water. The staff was very helpful.