Sofitel Ambassador Seoul Hotel & Serviced Residences

Customer review rating (ALL Rating) 4.7/5 2,769 reviews

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Description

Hotel extras

  • Ideal venue for short-term and extended stay

  • Indulgent wellness with luxury bath-time and Sofitel Spa

  • Modern luxury hotels blending French Art de Vivre and the essence of Seoul

Our accommodation(s)

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Hotel location

Sofitel Ambassador Seoul Hotel & Serviced Residences

209 Jamsilro, Songpagu
05552 SEOUL
South Korea

GPS:37.514062, 127.106743

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,769 reviews

TripAdvisor Rating  5.0/5  457 reviews

Certificate of excellence 2023

Good for Business and Efficient

TripAdvisor rating 5.0/5

Bozgu64 TripAdvisor review

This hotel besides being well located is well appointed. The room was immaculate and the bed and pillows as I requested and very comfortable. The room was a tad cool despite changes to the temperature on the aircon panel. The Shower was very comfortable rain type. The hotels restaurants are good and the food very authentic whether you want something French or Asian. All in a all a good business hotel.

Dear BozmanGu, Bonjour 안녕하십니까? Thank you very much for choosing Sofitel Ambassador Seoul during your visit to Seoul and for sharing your memorable experience. As you mentioned, we are located in ‘Jamsil’, one of the must visit in Newtown when traveling to Korea. In this unique location, we have easy access to the public transportation. Moreover, we have many dining venues not to be missed! Hope you fully enjoyed our delightful, unique menus only available at Sofitel Seoul which is a joint of the French touch and Korean food. Next time of your visit, I would highly recommend to visit our , the weekend buffet, where our chef Mikael has put more color in the French taste at our chic bistro restaurant, Fait Maison. Thank you very much for staying with us and we hope to see you again in a near future. Sincerely, Min-Sook Cho - General Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Home away from home

TripAdvisor rating 5.0/5

AllAroundTony Solo travel - TripAdvisor review

3rd time with Sofitel and it felt like I’ve been staying with you guys for ages! As usual standard has been of the highest and I must say it was great seeing familiar faces once again ;) Flora and Helia over at concierge was always forthcoming and sincere. Full of zest and always ready to help! A rarity I must say and I can ready see that they were both enjoying what they’ve been doing. Well done to the both of you ;) Irene and Gwen over at front desk was at their usual best as well. Was really nice to see them coming all the way to club millesime just to say hello to me on my very first night during cocktail hour! What a way to start my trip! Thank you again Gwen and Irene ;) Club millesime with Joo and the rest of his team were awesome too. Special shout-out to Ava and Aaron! Thanks for everything and remembering me thru out my time at the club. Was glad to be to be able to have small talk with you guys. I would like to thank woody for listening to me about my nightmare with hotel naru on my birthday trip last year to seoul too. Thanks Woody. Earful I’m sure! Last but not least there’s this lady over at breakfast who always remember my “fav seat” thank you so much again as I didn’t get your name (She’s always at counter during breakfast) As a very frequent traveller I’ve been to countless hotel for both work and leisure and Sofitel seoul will always be my no.1 in years to come! And that being said I’ve decided to change my plans from dubai to seoul for my birthday trip this coming Oct! ;) Thank you thank you once again Sofitel seoul and I’ll see you guys again real soon in Oct!

Well location and nice service

Customer review rating 5.0/5

Paramate C. Solo - Confirmed reviews ALL

All of your staffs are very helpful, friendly and service mind as five stars luxury hotel. Hotel located near shopping mall and Seokchon Lake Park. I love it. My room is very nice view. Sofitel bed is very comfortable. Thank you very much for welcome gift . Your hotel is one of my choice to stay when I come back to visit Seoul again. It is my first time for stay with your hotel but everything are perfect. See all of you again.

Dear Paramate C., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Great stay.

Customer review rating 5.0/5

Gustavo P. Couples - Confirmed reviews ALL

All the staff was very accommodating. Special thank you to Woody Son.

Dear Gustavo P., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Pleasant stay (for most part)

Customer review rating 4.0/5

Jh Y. Business - Confirmed reviews ALL

(1) Check in experience was a little unpleasant for me - i felt like i was interrogated on my identity, after giving my passport (and check in name matched), I was then asked if i am the card holder of my corporate credit card (duh, of course) name and passport name matched and staff wanted my business card to prove. I said my passport should be sufficient (?) but was given a questioning look? I did not like that experience. (2) Breakfast spread was excellent.

Dear Janice Y., Warm greeting from Sofitel Ambassador Seoul Hotels & Serviced Residences. Thank you for taking the time to tell us about your experience at our hotel. We are truly sorry that your recent experiences did not meet your expectation; please accept our sincere apologies. We clearly understood how was your check-in experience and I did not wish to just saying our check-in process instead and definitely our staff should explain more details and reason of checking guest's passport, business card (in regards corporate room rate to be applied) and also credit card holder. However unfortunately, it was not lead upon check-in and we will have reinforcement of process and training staff as what you commented. We cannot turn back the clock in time but we hope the sprit of our answer and follow up will allow you to regain confidence in our Sofitel services. Once again, thank you for your valuable feedback and if you require any further assistance, please let us know. Best regards, Jacob Hwang Duty Manager We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 630 reviews 9.6/10 Location
  • 1,110 reviews 9.1/10 Room
  • 1,300 reviews 9.4/10 Service
  • 406 reviews 9.6/10 Vibe
  • 386 reviews 9.5/10 Cleanliness
  • 330 reviews 8.5/10 Amenities
  • 325 reviews 8.9/10 Breakfast
  • 250 reviews 8.1/10 Comfort

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