Pullman Adelaide 5 stars

Customer review rating (ALL Rating) 4.5/5 3,771 reviews

Best price
guarantee
Pullman Adelaide - Image 1
Pullman Adelaide - Image 2
Pullman Adelaide - Image 3
Pullman Adelaide - Image 4
16 Hindmarsh Square, 5000 ADELAIDE, Australia

Description

Hotel extras

  • Indoor Swimming Pool, Spa, Sauna, and Fitness Centre.

  • Concierge, valet, accessible rooms, and free Wi-Fi available.

  • Newly refurbished Suites have views over Hindmarsh Square and Adelaide Hills.

  • Conference Floor located on the top floor with views over the Adelaide Hills.

  • CBD location-a short walk from shopping, dining, the National Wine Centre, and more.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Adelaide

16 Hindmarsh Square
5000 ADELAIDE
Australia

GPS:-34.9233, 138.6065

Telephone
Fax +61 8 8206 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PARC Brasserie & Bar

PARC offers the European bar & brasserie experience with the flavour of Europe. Our menu offers a variety of European options which will provide an experience that matches those offered on the famous regions of Europe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,771 reviews

TripAdvisor Rating  4.3/5  2,413 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Helen R. Friends - Confirmed reviews ALL

I was disappointed that it took me 60 minutes to get through to reception to report that the lift doors would not open at my floor. Thankfully I got out at the floor above and another lift took me to my floor. However this was very unsettling on both counts and not what one expects from a 5 star hotel.

Dear Helen, Thank you for taking the time to share your feedback with us. I am sincerely sorry to learn about the unsettling experience you encountered with the lift and the difficulty in reaching reception to report the issue. I completely understand how distressing this situation would have been, and I apologise that our response time did not meet the standard you rightly expect. Please be assured that your comments regarding the lift malfunction and the delay in contacting reception have been taken very seriously and shared with our Engineering and Front Office teams for immediate review. Guest safety and timely assistance are of the utmost importance to us, and this experience is certainly not reflective of the service we aim to provide. On a more positive note, I’m pleased to hear that you found our team welcoming overall and that Toby in the restaurant provided excellent service. Your kind words will be passed on to her. Thank you for your continued loyalty and for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you back in the future under much improved circumstances. Regards, Sashi Assistant Manager

Customer review rating 4.0/5

Julia P. Couples - Confirmed reviews ALL

Usually give a 10 but our experience was not up to your usual standards.

Dear Julia, Thank you for taking the time to share your feedback with us. While we’re pleased to hear that certain aspects of your stay, including check-in, accommodation, and the service provided by our team, met your expectations, I am sincerely sorry to learn that your overall experience did not reflect the high standards you have come to expect from us. Your comments regarding the minibar amenities, housekeeping follow-up, pool towel availability, and the comfort and cleanliness of the Club Lounge are concerning and have been noted for immediate review with the relevant teams. I also apologise for your breakfast experience, particularly in relation to food temperature and coffee quality, as this is certainly not the experience we aim to deliver. That said, I’m delighted to hear your continued praise for Toby in the restaurant, and I will be sure to pass on your kind words to her. Thank you for your continued loyalty and for bringing these matters to our attention. We truly value your feedback, as it allows us to identify areas for improvement and work towards delivering a better experience on your next visit. We do hope to have the opportunity to welcome you back and restore your confidence in us. Regards, Sashi Assistant Manager

Customer review rating 2.5/5

Sonia F. Couples - Confirmed reviews ALL

I was very disappointed that we had a room looking straight into a carpark. It's not what I expected from a Pullman property. Other than that, the room was comfortable and the check-in staff were good.

Customer review rating 5.0/5

Lynley R. Families - Confirmed reviews ALL

Always greated with a smile by all staff. Loved our room upgrade.

Dear Lynley, Thank you for your wonderful feedback following your recent family stay with us. We’re delighted to hear that you enjoyed the beautiful room, excellent service from our team, and our central city location. It’s especially pleasing to know that you were consistently greeted with a smile and that the room upgrade, welcome drink, and amenities exceeded your expectations. Your kind words about our team, bar, and Executive Lounge are truly appreciated and will be shared with the team. Thank you for your continued loyalty and support. We look forward to welcoming you back to Pullman Adelaide for another exceptional stay in the future. Regards, Sashi Assistant Manager

Customer review rating 3.0/5

Jo-anne H. Families - Confirmed reviews ALL

Great location and walking distance to most attractions. Rooms were average for the price and views not amazing. Staff were friendly and helpful.

Dear Jo-Anne, Thank you for taking the time to share your feedback following your recent family stay with us. We’re pleased to hear that you found our location convenient and within easy walking distance of many local attractions, and that our team were friendly and helpful throughout your visit. We appreciate your honest comments regarding the room presentation, views, and overall value for the price paid. Your feedback about updating rooms and amenities, as well as cleanliness, has been noted and will be shared with the relevant teams, as these insights are important in helping us identify areas where improvements are needed. Thank you for your continued loyalty and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide an improved experience. Regards, Sashi Assistant Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,383 reviews 9.4/10 Location
  • 1,920 reviews 7.8/10 Room
  • 2,256 reviews 8.5/10 Service
  • 22 reviews 7.5/10 WiFi
  • 786 reviews 8.2/10 Comfort
  • 679 reviews 7.3/10 Cleanliness
  • 545 reviews 7.8/10 Breakfast
  • 381 reviews 5.8/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Adelaide

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.