Pullman Adelaide 5 stars

Customer review rating (ALL Rating) 4.4/5 3,802 reviews

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16 Hindmarsh Square, 5000 ADELAIDE, Australia

Description

Hotel extras

  • Indoor Swimming Pool, Spa, Sauna, and Fitness Centre.

  • Concierge, valet, accessible rooms, and free Wi-Fi available.

  • Newly refurbished Suites have views over Hindmarsh Square and Adelaide Hills.

  • Conference Floor located on the top floor with views over the Adelaide Hills.

  • CBD location-a short walk from shopping, dining, the National Wine Centre, and more.

Our accommodation(s)

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Hotel location

Pullman Adelaide

16 Hindmarsh Square
5000 ADELAIDE
Australia

GPS:-34.9233, 138.6065

Telephone
Fax +61 8 8206 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PARC Brasserie & Bar

PARC offers the European bar & brasserie experience with the flavour of Europe. Our menu offers a variety of European options which will provide an experience that matches those offered on the famous regions of Europe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,802 reviews

TripAdvisor Rating  4.3/5  2,413 reviews

Certificate of excellence 2025

The NOT so Executive Lounge

TripAdvisor rating 1.0/5

99ania2019 TripAdvisor review

We stayed at Adelaide Pullman for 1 night on the 27th of December, this was our Christmas present to each other. We treated ourselves with the Executive Lounge option. The check-in was lovely and the staff at reception were very helpful, explained about the Lounge, breakfast etc. We arrived at the Lounge at 5pm, there were already a few people in there. We went over to the bar where the drinks and food were served. I poured a glass of wine for my husband and I, only to be told that I am not to pour my own wine and go and sit down. I was taken aback, as every other lounge we have stayed in, we were able to pour our own drinks. We sat down with our drink, some time after we were offered a top up, we accepted and thanked Executive Lounge staff member, he didn't respond, he didn't speak to us at all, it is like we offended him with the pouring of our own drink when we first arrived. Things declined very quickly, if that's possible, we were completely ignored. He went out of his way to serve others but not us till last, he continued to be very curt, no smile, no polite chat. I went over to him when he was on his own and quietly asked him if I have done anything to offend him and asked him why he was being so rude towards us, specifically me. He didn't really have an answer for me, except to say that he isn't talking to me because I am on my phone. I said to him that when he approaches us, I make sure to put the phone down and I always thank him and he cant even answer with a "you are welcome". It was 6.45pm and he called last drinks, he went over to every single other person in the lounge except us. So we picked up our glasses and headed over to the bar area, I was just about to put my glass down when he snatched it from me and told me that I cant put the glass there (this is where the bottles of wine were and now empty food plates). He then reluctantly poured us the wine, once again, no your welcome, nothing. When my husband asked him why he was being so rude to me, he thought it would be appropriate to yell across the entire lounge "Get out of MY Lounge, you are not welcome and don't come back!". I was so shocked and embarrassed as obviously everyone in the room was staring at us. It was awful, obviously we got up and left. I burst into tears, thank goodness the Duty Manager was really lovely and apologetic. He assured me that he would take this up with the Lounge Manager. He assured me that this was not OK and would be dealt with accordingly. He did compensate us with a free dinner in their Restaurant. It was hard for me to eat as I was so upset. I didn't sleep very well and woke up with puffy eyes. It was awful to have to go to breakfast and face some of the people that witnessed that abuse. Upon checkout, we were refunded 1/2 of our money, a nice gesture to a degree but this doesn't change the fact that our entire evening and night were ruined. I can not understand why we were targeted by this man and what his reason was to unleash and abuse us. I did try to speak to the Duty Manager (different one from the night before) but unfortunately she was at lunch. I asked the reception staff to ask her to call me when she returns but 3.5 hours later, she still hasn't. What should have been a lovely get away, turned into an awful stay, I will never feel comfortable in staying there again.

Customer review rating 3.0/5

Gavin T. Couples - Confirmed reviews ALL

Mosquito's in room

Dear Gavin, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience in your room. Your comments will be reviewed to enhance our guest experience in the future. Goodbye and best regards, Pullman Adelaide

Customer review rating 4.0/5

Andrew S. Business - Confirmed reviews ALL

Had to have two separate bookings and although transferred to onthe swipe card stopped working

Dear Andrew S., Thank you for your feedback regarding your recent stay. We apologize for the inconvenience caused by the issues with your room key card and the need for two separate bookings. Your comments will be taken into account as we strive to enhance our guest experience. Merry Christmas! Hope your holidays are bright and cheerful. Kind regards, Pullman Adelaide.

Customer review rating 3.5/5

Sunil K. S. Families - Confirmed reviews ALL

It was a great stay there in Pullman Adelaide, Staff was very cooperative. Location was amazing.

Dear Sunil, Thank you for your kind words regarding our location and staff. We appreciate your feedback and strive to enhance our guests' experiences. Your insights are valuable to us as we continuously work to improve our services. Goodbye, Pullman Adelaide

Customer review rating 3.5/5

Jeff M. Couples - Confirmed reviews ALL

The staff at reception were all very friendly and helpful, the room was spacious and clean. Cleaning staff were efficient and friendly. We were a little disappointed with the breakfast, service was at times slow (particularly with coffee) and not very efficient, we asked for milk on the side with our coffee and it often didn’t come. Choice at breakfast wasn’t as good as other places we have stayed.

Dear Jeff M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room spacious and the staff friendly. However, we regret that your breakfast experience did not meet expectations, particularly concerning service efficiency and the variety offered. Your comments about the coffee service and the milk request will be noted for review, as we strive for excellence in all areas. We appreciate your insights as they help us enhance our guest experience. Thank you once again for your review. Best regards, Pullman Adelaide

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Other web-users rate our hotel

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  • 389 reviews 5.8/10 Value

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