Pullman Adelaide 5 stars

Customer review rating (ALL Rating) 4.5/5 3,325 reviews

Pullman Adelaide - Image 1
Pullman Adelaide - Image 2
Pullman Adelaide - Image 3
Pullman Adelaide - Image 4

Description

Hotel extras

  • Indoor Swimming Pool, Spa, Sauna, and Fitness Centre.

  • Concierge, valet, accessible rooms, and free Wi-Fi available.

  • Newly refurbished Suites have views over Hindmarsh Square and Adelaide Hills.

  • Conference Floor located on the top floor with views over the Adelaide Hills.

  • CBD location-a short walk from shopping, dining, the National Wine Centre, and more.

Our accommodation(s)

Book this hotel
Room 1

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Double bed(s)

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Accessible Room with 1 King bed. 28 SQM Room, 50 inch TV, Mini Bar, Shower Slippers, Bathrobes, Desk, Plush Bedding, CO Bigelow bathroom amenities, Free Wifi

Max. number of persons
3
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Relax in our Executive rooms (34m²/365ft²) with all the benefits of our Premium Deluxe Room, plus coffee machine and access to the new Hindmarsh Club Executive Lounge, including drinks & canapés served in the evening and breakfast in the morning.

  • Views:

    Park view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

DELUXE EXECUTIVE SUITE, Lounge Access, 1 King Size Bed, Park View and Balcony

67 SQM, Free WiFi, Separate living area, Two 50 inch TVs, Mini Bar, Shower, Slippers, Bathrobes, Desk, Mp3 docking station, Upgraded bathroom amenities, Floor to ceiling windows, Panoramic views over the city & Hindmarsh Square, Balcony

  • Views:

    Park view

Max. number of persons
3
Area
From 67 m² / 721 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Pullman Adelaide

16 Hindmarsh Square
5000 ADELAIDE
Australia

GPS:-34.9233, 138.6065

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 308 rooms
  • 11 rooms for people with reduced mobility
  • 20 connecting rooms
  • 308 non-smoking rooms
  • 15 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Self service business center

Well-being

Indoor Heated Pool

  • Covered
  • On site

Fitness Centre

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • Parking pricing: 65 AUD 65 AUD Per day

Self-Parking

Additional charge

Parking information

  • Near the property
  • Indoor parking
  • Public
  • Parking pricing: 35 AUD 35 AUD Per day

PARC Brasserie & Bar

PARC offers the European bar & brasserie experience with the flavour of Europe. Our menu offers a variety of European options which will provide an experience that matches those offered on the famous regions of Europe.

Cooking style
Regional
Chef name
Francis LUZINIER
Capacity
100
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

PARC offers the European bar & brasserie experience with the flavour of Europe. Our menu offers a variety of European options which will provide an experience that matches those offered on the famous regions of Europe.

Designed to suit all moods, our PARC Bar and Lounge welcomes you all day long, whether you are in for a relaxing experience, or an after-work celebration. Sip on renowned local wines or spirits as you enjoy the welcoming atmosphere, casual setting and pi

Start your morning at PARC Restaurant with a generous breakfast selection featuring fresh seasonal fruit, bakery pastries, eggs cooked to order, hot classics, cereals, yoghurt, and barista coffee - relaxed, refined, and unhurried.

Unwind after a busy day with a visit to the spa and sauna, equipped with changing rooms and bathroom facilities. Enjoy the restorative powers of the steam room or enjoy a relaxing swim in the 13.5 metre indoor lap pool.

The gym offers everything you need to stay at the top of your game on the go, including a weights area, stationary bikes and treadmills with individual TVs. Located on level two and open seven days a week from 5am to midnight.

We offer premium wedding ceremony and reception rooms, along with stylish and convenient accommodation for you and your guests. The stunning Hindmarsh Ballroom is the perfect wedding venue, located on the hotel's fifteenth floor, Elevate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,325 reviews

Customer review rating 5.0/5

Horia A. Business - Confirmed reviews ALL

Dear Horia, Thank you for your positive feedback regarding the service during your event. We are delighted to hear that our team's efforts made your experience outstanding. Your kind words will be shared with our staff to encourage them. We look forward to welcoming you back for another enjoyable stay. Best regards, Pullman Adelaide

Customer review rating 4.5/5

Rhonda K. Business - Confirmed reviews ALL

Dear Rhonda, Thank you for your positive feedback. We are delighted to hear that your experience at Pullman Adelaide met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, Pullman Adelaide

Customer review rating 4.5/5

Barry W. Couples - Confirmed reviews ALL

Dear Barry, Thank you for your kind words regarding our staff and facilities. We are delighted to hear that you enjoyed your stay and our breakfast selection. Your positive feedback motivates us to continue providing excellent service to our guests. We look forward to welcoming you back for another enjoyable stay. Best regards, Pullman Adelaide

Customer review rating 4.5/5

Nick C. Couples - Confirmed reviews ALL

Dear Nick, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our accommodations convenient and comfortable, particularly the plush bed and pillows. We look forward to welcoming you back to Pullman Adelaide in the future. Best regards, Pullman Adelaide

Customer review rating 2.0/5

Elijah M. Families - Confirmed reviews ALL

Dear Elijah, Thank you for your feedback. We regret that your room was not prepared on time and that you encountered issues with the linens. Your comments are valuable to us, and we will ensure they are addressed appropriately. Best regards, Pullman Adelaide

Dear Horia, Thank you for your positive feedback regarding the service during your event. We are delighted to hear that our team's efforts made your experience outstanding. Your kind words will be shared with our staff to encourage them. We look forward to welcoming you back for another enjoyable stay. Best regards, Pullman Adelaide

Customer review rating 4.5/5

Rhonda K. Business - Confirmed reviews ALL

All was good

Dear Rhonda, Thank you for your positive feedback. We are delighted to hear that your experience at Pullman Adelaide met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, Pullman Adelaide

Customer review rating 4.5/5

Barry W. Couples - Confirmed reviews ALL

Very pleasant stay

Dear Barry, Thank you for your kind words regarding our staff and facilities. We are delighted to hear that you enjoyed your stay and our breakfast selection. Your positive feedback motivates us to continue providing excellent service to our guests. We look forward to welcoming you back for another enjoyable stay. Best regards, Pullman Adelaide

Customer review rating 4.5/5

Nick C. Couples - Confirmed reviews ALL

Plush bed and pillows clean and tidy

Dear Nick, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our accommodations convenient and comfortable, particularly the plush bed and pillows. We look forward to welcoming you back to Pullman Adelaide in the future. Best regards, Pullman Adelaide

Customer review rating 2.0/5

Elijah M. Families - Confirmed reviews ALL

Our room wasn't ready by check-time. Holes in a bath towel and bed sheets

Dear Elijah, Thank you for your feedback. We regret that your room was not prepared on time and that you encountered issues with the linens. Your comments are valuable to us, and we will ensure they are addressed appropriately. Best regards, Pullman Adelaide

Customer review rating 4.0/5

Sean W. Business - Confirmed reviews ALL

Good

Dear Sean, Thank you for your positive feedback regarding our convenient location. We are pleased to hear that our proximity to your work office contributed to your positive experience at Pullman Adelaide. We appreciate your loyalty and look forward to seeing you again on your next visit. Best regards, Pullman Adelaide

Customer review rating 5.0/5

Graeme W. Friends - Confirmed reviews ALL

Well located to free tram, all the art galleries etc, quiet clean really good facilities - self service laundry welcome after road trip, pool and sauna etc really nice

Dear Graeme, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location, comfortable accommodations, and the facilities we offer, including the self-service laundry and pool. We appreciate your loyalty and look forward to seeing you again on your next visit. Best regards, Pullman Adelaide

Customer review rating 0.5/5

Josie P. Families - Confirmed reviews ALL

I am really dissatisfied with our stay over the weekend night. We have stayed at this location a few times and have always been happy. I am also never one to complain but feel that these issues need to be raised as there were many. For booking, I directly called the hotel reception as it was a difficult one to book online. I explained that a group of 5 people were coming and we would like to stay in 1 room if this is possible. This was a long and helpful conversation. She asked ages - i told her all adults however one was younger, 16. She informed me that if the 16 year old was happy, we could put her on a trundle fold out bed in a room with 2x doubles. Perfect and This was confirmed and booked then and there over the phone. The morning of our stay (5 minutes before we were due to arrive!!!) I received a phone call informing me that staff couldn't fit a trundle in the room we were booked in to. We discussed numbers and ages again and I was put on hold and the front reception manager Rajit came on the phone. Rejit was rude, arrogant and unhelpful from the start. He told me that his staff would "NEVER" make this booking as they know not to put 5 adults in a room for safety reasons. I explained the conversation I orginally had with staff and explained ages etc. He told me over and over that he can "assure" me that this didnt happen as his staff wouldn't do this. He told me I had lied about the age of people. I was absolutely horrified by his attitude and arrogance and that he could say that when he wasnt the one to take the booking. I welcomed him to listen back to recordings. Denied. He offered me a 2nd room to join, however this would cost us another full room. I did not have this money to spend. I indicated that this was not a good option, we were travelling as a family with the intention to all stay together, otherwise we wouldn't have gone ahead with the booking and we were now 10 minutes from arriving. I explained that I felt this was not an error on my behalf, rather staff who took the booking so I felt this extra cost needed to be covered by the hotel on this occasion. (The extra room). Rajit fought me over and over that I had lied and it was for me to cover costs. I even suggested he listed to my booking phone call he wishes but it is extremely unprofessional to accuse a customer of lying when he was never on the original call. He denied letting me speak to a higher manager. This unprofessional phone call went for 17 and a half minutes. In the end, he offered me a discounted rate but I still had to pay for the 2nd room. On arrival, the rooms weren't ready. I was told that they would call me if I wanted to go shopping. We did and never got the phone call. We arrived back at approx 2:15. 1 room was ready, the other had 'maintenance issues'. We came back to reception at 3ish to ask about the rooms as the room we had was not enough room for all of us. We were given a short term room while we waited. On entry to this room, a power chord from the corner lamp was plugged in past the door - tripping one of our guests as they walked outside to the balcony. An enormous occupational health and safety set up. It wasnt until 4:35pm that we given our proper conjoining room. We settled in, tried to open the door between us and it was locked. Another phone call to sort this out. Finally, in the morning, we called for breakfast room service. Reception answered and asked that they would get the kitchen to call me back. We didnt receive a call so approx 20 minutes later, I tried to the restaurant- no answer. We went down to the restaurant in person who told me that I couldn't direcrly order items in person, it was buffett only and they would call my room. In the end, I walked all the way to East terrace, ordered a take away breakfast, waited, walked all the way back to our room before we received a call from room service which we obviously then cancelled. Sorry, but all together, all of these issues are major. One after another of complete annoyance and disappointment that completely ruined our stay which was meant to be a restful and retting family get away after the loss if our 7 daughter a few months ago. We are booked to stay again next month and I really cant see us wanting to stay again.

Dear Josie, Please accept our most sincere apologies for the experience you had with us last week. We are mortified at the idea that we had made you feel the way you did, and we hope that you will give us an opportunity to look after you and make up for it during your next stay. A member of our team has recently contacted you in regards to your stay and we hope to stay in touch for all your future needs. We will use this unfortunate experience as a learning opportunity for the team to ensure this does not occur again. Sincerely, Pullman Adelaide team

Customer review rating 5.0/5

Kym M. Families - Confirmed reviews ALL

The staff were amazing and made this stay the best. Well done to them all.

Dear Kym M., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location, facilities, and the exceptional service provided by our staff. Your kind words will certainly be shared with the team. We appreciate your loyalty and look forward to seeing you again on your next visit. Best Regards Pullman Adelaide

Customer review rating 4.0/5

Leeony S. Solo - Confirmed reviews ALL

I enjoyed being in the inner city, close to shops and restaurants.

Dear Leeony, Thank you for sharing your positive experience. We are delighted to hear that you enjoyed our prime location in the city, which offers easy access to shops and restaurants. We hope to welcome you back in the future for another enjoyable stay. We hope to welcome you back to Pullman Adelaide for an improved experience in the future. Best regards, Pullman Adelaide

Customer review rating 4.5/5

Matthew C. Couples - Confirmed reviews ALL

We love staying at your hotel and have many times. Unfortunately on this evening we were impacted by a very diruptive and selfish person in the Pullan Lounge when enjoying the evening canapes. She was very rude to all guests in the lounge and not appreciate the quiet and respectfull space we enjoy. Your staff did a fantastic job trying to deal with the issue and treated us very well, they shouldn't have to deal with that. Thanks for the stay, happy if you want to contact me, Matt C., 04…

Dear Matthew, Thank you for your kind words regarding your recent stay at Pullman Adelaide. We are delighted to hear that you have enjoyed your time with us on multiple occasions. However, I sincerely regret that your experience in the Pullman Lounge was affected by another guest's behavior. We strive to maintain a serene atmosphere for all our patrons, and it is encouraging to know that our staff handled the situation professionally. Your feedback is invaluable as it helps us enhance our guest experience. We appreciate your understanding and we appreciate your loyalty and look forward to seeing you again on your next visit. Best regards, Pullman Adelaide

Customer review rating 5.0/5

Glen P. Solo - Confirmed reviews ALL

Great location. Excellent service and food.

Dear Glen, Thank you for your kind words regarding our location, service, and food. We are delighted to hear that you had an enjoyable experience at Pullman Adelaide. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. We appreciate your loyalty and look forward to seeing you again on your next visit. Best regards, Pullman Adelaide

Customer review rating 3.5/5

J. T. J. Business - Confirmed reviews ALL

I am a gold member - once this was recognised at reception I asked for an upgrade which I didn’t get - there was no small gift for being a gold member in the room

Dear J., Thank you for your feedback regarding your recent stay. We appreciate your loyalty as a gold member. While upgrades and gifts are subject to availability and specific policies, we regret that your expectations were not met during this visit. We value your input and hope to welcome you back. We appreciate your loyalty and We hope to welcome you back to Pullman Adelaide for an improved experience in the future. Best regards, Pullman Adelaide

Customer review rating 2.5/5

Bronwyn T. Solo - Confirmed reviews ALL

Used to sleep after long flight for 1 night but as room was so grey and lacking warmth I wouldn’t choose Pullman Adelaide again. Location close to art gallery and that’s why I chose

Dear Bronwyn, Thank you for sharing your feedback. We appreciate your comments regarding the comfort of the bed and the convenient location. However, we regret that the room's ambiance did not meet your expectations. Your insights are valuable as we strive to enhance our guests' experiences. We hope to welcome you back to Pullman Adelaide for an improved experience in the future. Best Regards, Pullman Adelaide

Customer review rating 4.5/5

Elizabeth C. Families - Confirmed reviews ALL

A great three nights in comfortable but quietly luxurious settings.

Dear Elizabeth, Thank you for your kind words regarding your recent stay at Pullman Adelaide. We are delighted to hear that you found our location convenient and enjoyed the comfort of our accommodations. We look forward to welcoming you back for another wonderful experience. Best regards, Pullman Adelaide

Customer review rating 5.0/5

Julie W. Friends - Confirmed reviews ALL

Staff efficient on check in and no request a problem

Dear Julie, Thank you for your kind words regarding our location and the efficiency of our staff during your check-in. We are thrilled to hear that you had a positive experience and hope to welcome you back soon. Best regards, Pullman Adelaide

Customer review rating 5.0/5

Peter S. Couples - Confirmed reviews ALL

Another excellent stay and we felt we were valued clients. Boman as usual looked after us very well and although the restaurant was very busy for breakfast over the weekend, the staff coped very well and the range of food choices was excellent. We are returning again next week!

Dear Peter, Thank you for your kind feedback. It is a pleasure to hear that you felt valued during your stay and that our team, particularly Boman, provided excellent service. We look forward to welcoming you back next week for another enjoyable experience. Best regards, Pullman Adelaide

Customer review rating 4.5/5

Abraham B. Couples - Confirmed reviews ALL

Stayed 3 nights and as Accor members we were upgraded to a king suite with a balcony. Great location to explore the major tourist attractions. Central Markets, Art Gallery, Botanical Gardens, Museum, Rundle Mall , zoo and Adelaide Casino. Used free trams and free buses to travel. Things close by. Room was spacious. Staff friendly and efficient and made us feel welcome. Breakfast was good. Bed was comfortable. Shower beautiful. Never have to wait long for the lifts. Enjoyed Hindmarsh exclusive lounge. Had one evening meal in our stay which was excellent .

Dear Abraham, Thank you for your kind feedback regarding your recent stay at Pullman Adelaide. We are delighted to hear that you enjoyed your upgrade to a king suite with a balcony and that our location facilitated your exploration of the city's attractions. It is gratifying to know that our spacious accommodations, friendly staff, and efficient services contributed to a pleasant experience. We appreciate your positive remarks about the breakfast, comfortable bed, and shower facilities, as well as your enjoyable dining experience in the Hindmarsh exclusive lounge. Your satisfaction is our top priority, and we look forward to welcoming you back in the future for another memorable stay. With Best wishes, Pullman Adelaide

Customer review rating 4.5/5

Peter B. Couples - Confirmed reviews ALL

The Hotel Staff were very helpful and supportive, welcoming and found the hotel to be well located and comfortable.

Dear Peter, Thank you for your kind words regarding our helpful staff and the comfort of your stay. We are pleased to hear that you found our location to be convenient. Your positive feedback is greatly appreciated. We look forward to welcoming you back for another enjoyable stay. Best regards, Pullman Adelaide

Customer review rating 3.5/5

Deborah R. Couples - Confirmed reviews ALL

Room comfortable with shower and separate large tub. View was terrible straight into a wall. Gold member welcoming gift was fruit which was disappointing compared to other Pullman hotels were we receive a bottle of wine & cheese platter.

Dear Deborah, Thank you so much for staying with us and for sharing such honest feedback! Please allow us to extend our sincere apologies if the view from the room and the amenity caused any disappointment. We did upgrade the room from Superior to Deluxe - these rooms are on higher floors and generally face North, rising above the building that is right next to the hotel. In this case we had one of the Deluxe rooms on the South side which is generally considered better as it faces the Hindmarsh Square but we do understand that its proximity to the apartment building close to us meant that the view was not expansive. As for the amenity, it was a little odd to hear that you have received fruit and this sparked a bit of a discussion with the team. For our elite Gold members, we usually offer a box of salted caramel popcorn from Random Harvest - a family-owned Australian company that dates back to 1981. In saying that, some guests prefer a fresher and healthier alternative which is when we offer fresh fruit. We believe that there may have been some miscommunication and that resulted in your receiving of the fruit. Please do accept our apologies for the error - we will ensure we are more vigilant in the future. And thank you so much for mentioning our Housekeeping Manager and the service he had provided! We will make sure to mention it in the morning meeting today so we can celebrate his dedication to our guests. We will add notes in our system that specify your preference for amenities and room allocation so that we can look after you better in the future. Once again, we appreciate you bringing the issues to our attention and we sincerely hope to see you again! Best Wishes, Pullman Adelaide team

Other web-users rate our hotel

  • 1,112 reviews 9.4/10 Location
  • 1,551 reviews 7.7/10 Room
  • 1,797 reviews 8.4/10 Service
  • 15 reviews 7.1/10 WiFi
  • 618 reviews 7.8/10 Comfort
  • 563 reviews 7.6/10 Cleanliness
  • 445 reviews 7.8/10 Breakfast
  • 295 reviews 6.1/10 Value

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Adelaide Hotels