Pullman Adelaide 5 stars

Customer review rating (ALL Rating) 4.5/5 3,360 reviews

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16 Hindmarsh Square, 5000 ADELAIDE, Australia

Description

Hotel extras

  • Indoor Swimming Pool, Spa, Sauna, and Fitness Centre.

  • Concierge, valet, accessible rooms, and free Wi-Fi available.

  • Newly refurbished Suites have views over Hindmarsh Square and Adelaide Hills.

  • Conference Floor located on the top floor with views over the Adelaide Hills.

  • CBD location-a short walk from shopping, dining, the National Wine Centre, and more.

Our accommodation(s)

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Hotel location

Pullman Adelaide

16 Hindmarsh Square
5000 ADELAIDE
Australia

GPS:-34.9233, 138.6065

Telephone
Fax +61 8 8206 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PARC Brasserie & Bar

PARC offers the European bar & brasserie experience with the flavour of Europe. Our menu offers a variety of European options which will provide an experience that matches those offered on the famous regions of Europe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,360 reviews

Customer review rating 0.5/5

Matthew L. Business - Confirmed reviews ALL

On 9/6/2026 I provided the following information: I am writing to formally raise a concern following my recent stay at the Pullman Adelaide from Friday 5 June to Sunday 7 June 2026. At approximately 4:30am on Sunday 7 June 2026, the telephone in my room rang repeatedly, waking me from sleep. As I was unwell at the time, I answered the call believing it may have been an emergency. However, upon answering, I was confronted by an individual who appeared to be intoxicated. The caller stated that he would be coming to my room and proceeded to use profane and aggressive language in a raised tone. As a paying guest who values privacy and safety, I find it deeply concerning that an unknown individual was able to be connected to my room and, in effect, given access to my location at such an hour. This incident was distressing and significantly impacted my overall experience at the hotel. I would appreciate if this matter could be thoroughly investigated and appropriately addressed. I look forward to your response. Rajat Dhir, Front Office Manager responded via email on 10/6/2026, with an email that suggests I may have been untruthful as the conduct reported is in breach of hotel policy. I find this deeply offensive and whilst I would expect such a procedure does exist, this does not mean it was followed in my experience and I have not received any sort of follow up. Thank you for taking the time to share your feedback regarding your recent stay with us. I would like to sincerely apologise for the disturbance you experienced, particularly at such an early hour. I understand how concerning and unsettling this situation must have been, especially while you were unwell. Please be assured that at Pullman Adelaide, we do not transfer any external calls to guest rooms without first verifying the caller’s details and confirming with intended recipient. In addition, during overnight hours, our procedures are even more restrictive, and calls are not transferred to guest rooms at all. Your feedback is being taken seriously, and we are currently reviewing this matter internally to better understand how this may have occurred and to ensure that our protocols are consistently upheld. We appreciate you bringing this to our attention and apologise again for the impact this incident had on your stay. Should you wish to discuss this further, please do not hesitate to contact me directly.

Dear Matthew L., Please accept my sincere apologies for the distress you experienced during your stay, as well as for any concern caused by our previous communication. It was certainly not our intention to make you feel that your experience was being questioned, and I regret that this impression was given. We fully understand how unsettling this situation must have been, particularly at such an early hour and while you were unwell. The safety, privacy, and comfort of our guests remain our highest priorities. Please be assured that this matter is being taken seriously, and we are continuing to review it thoroughly to better understand how this may have occurred and to ensure our processes are consistently upheld. We genuinely appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in the future. Best regards, Pullman Adelaide

Customer review rating 5.0/5

Chris E. Couples - Confirmed reviews ALL

Always a good stay at the Pullman, we have now stayed there several times and its one of our favourite hotels in the Accor chain. Greta location and always a good stay.

Thanks Chris, it means a lot to us that we're your favourite, or one of.. Thank you and we look forward to your next visit with us. Pullman Adelaide

Customer review rating 4.5/5

Kay H. Couples - Confirmed reviews ALL

We have stayed numerous times over the years, staff are welcoming especially the concierge, very comfy bed, great views, dedicated gluten free station which you would think standard these days but unfortunately not, we have paid ridiculous amounts to stay at hotels that don’t even have a slice of gf bread, let alone a whole station. Hotel is in a great location for shopping, restaurants and easy walk to theatre and the oval, tram not far away for entertainment centre.

Dear Kay H., Thank you for your kind words. We are delighted to hear that our staff made a positive impression and that you appreciated our gluten free station. It is wonderful to know that our location and amenities contributed to your enjoyable experience and we look forward to welcoming you back for another memorable visit. Best regards, Pullman Adelaide

Customer review rating 5.0/5

Garth R. Business - Confirmed reviews ALL

Excellent helpful staff and gtreat location

Thanks for the great review Garth! We're glad everything was excellent for your stay. See you next time, Pullman Adelaide

Customer review rating 3.0/5

Chenicheri N. Families - Confirmed reviews ALL

Hotel room great but facilities need attention a. Final morning there was no hot water only warm water b. The pool temperature was hot, good as sitting in a spa. c. Fibres in the pool. Advised front desk but work cleared large fibres with smaller fibres remaining

Thank you for the comments Chenicheri, and sorry there was some concerns with the pool. Thank you for bringing this to our attention. Pullman Adelaide

Other web-users rate our hotel

  • 1,193 reviews 9.4/10 Location
  • 1,680 reviews 7.8/10 Room
  • 1,918 reviews 8.4/10 Service
  • 21 reviews 7.4/10 WiFi
  • 669 reviews 8/10 Comfort
  • 591 reviews 7.7/10 Cleanliness
  • 461 reviews 7.7/10 Breakfast
  • 324 reviews 5.8/10 Value

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