Pullman Adelaide 5 stars

Customer review rating (ALL Rating) 4.5/5 4,309 reviews

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16 Hindmarsh Square, 5000 ADELAIDE, Australia

Description

Hotel extras

  • Indoor Swimming Pool, Spa, Sauna, and Fitness Centre.

  • Concierge, valet, accessible rooms, and free Wi-Fi available.

  • Newly refurbished Suites have views over Hindmarsh Square and Adelaide Hills.

  • Conference Floor located on the top floor with views over the Adelaide Hills.

  • CBD location-a short walk from shopping, dining, the National Wine Centre, and more.

Our accommodation(s)

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Hotel location

Pullman Adelaide

16 Hindmarsh Square
5000 ADELAIDE
Australia

GPS:-34.9233, 138.6065

Telephone
Fax +61 8 8206 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PARC Brasserie & Bar

PARC offers the European bar & brasserie experience with the flavour of Europe. Our menu offers a variety of European options which will provide an experience that matches those offered on the famous regions of Europe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,309 reviews

TripAdvisor Rating  4.5/5  2,385 reviews

Certificate of excellence 2024

Not FIVE STAR and NOT as expected.

TripAdvisor rating 3.0/5

Trevor S TripAdvisor review

There's something that has changed with Accor, and this is another prime example, sadly not the first time I expereienced this from All.com We received a lovely greeting at Reception upon arrival as an an All.com member. Very prompt and easy check-in as all my details are on file. As a Sydney Radio Broadcaster, I had been up since 3AM. Our flight was delayed so I just wanted a beverage, a nightcap, before bedtime. I was certainly too exhausted to be sitting in the the Parc Bar in the hotel making social chit-chat, so I requested a small bucket of ice for the room so I could partake in my Duty Free bottle of whiskey, it was no problem for them - it was wonderful and quick service. Then upon checking, I was surprised that there was no FREE bottled water at the mini bar, nor in the bathroom. I thought this was odd for a so-called FIVE STAR Pullman Hotel. Now, I have been to Adelaide many time. Even my friends have bottled or filtered water because they cannot drink the water. Luckily I still had enough bottled water from our inbound flight on Qantas. The following morning, I advised that the tiny amount of UHT Milk was not enough for two people for two nights, the response: "We will bring you some more" ... I did not arrive The following night we called Reception at 4:15pm and requested another small bucket of ice. At 4:45pm it had not arrived so I called again. 5:15pm still nothing! Called reception: "Oh sorry sir, we have not (sic) ice tonight" Response from me: "OK, but you did not think to call and tell me"? BTW - Upon check out this morning, the milk had still not arrived. Frontline staff are charming and courteous, but they are being let down by the back end of Accor F&B and House Keeping IT'S A LOVELY HOTEL IN A SUPERB LOCATION, just don't expect five star service.

TrevorsF9406AJ Thank you for taking the time to review your stay with us and please allow me to express my sincere apologies. I would welcome you to contact me directly on Llewellyn.Wyeth@accor.com for further discussion. We welcome all feedback and I thank you for taking the time to share here on TripAdvisor. We will certainly review our Room Service operations to ensure that your experience is not repeated. Once again our apologies. Yours Sincerely, Llewellyn Wyeth General Manager

Good location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The room was clean and comfortable, bed was excellent. I had trouble with the ceiling lighting - the switch is hard to find. The outlook over a carpark is poor.

Dear David, Thank you for taking the time to tell us about your experience at the Pullman Adelaide. We appreciate you sharing your review, and we look forward to welcome you back soon! Sincerely, Atin

Professional Staff

Customer review rating 4.5/5

L H. Business - Confirmed reviews ALL

Every interaction with staff was exceptional

Dear L H., Thank you for taking the time to share your recent experience. We appreciate your positive comments on our staff. We are pleased that you enjoyed your stay and we would be honoured to have you return to our hotel in the future. Sincerely, Atin

Comfortable but not outstanding

Customer review rating 3.0/5

Sam W. Business - Confirmed reviews ALL

Bed sloped down at the sides so was a bit nervous Bathroom and furniture a bit dated too. The room was prepared and left with no lights on so when first walked in had to find my way around in the dark to find the lights so not very welcoming. Got woken up early in the morning with people outside with leaf blowers in the carpark.

Good stay

Customer review rating 4.0/5

Megan Friends - Confirmed reviews ALL

At check in I did paperwork for 3 rooms. 1 was ready. I left names of other guests in other rooms. One tried to check in at 5pm and was told only I could and then I was told I had 3 rooms and they didn't know which one was mine. They had not checked any of the paperwork and the two room keys in the box were the two unallocated rooms. Wasn't good enough. Lucky I was close to the hotel to sort out. More training required for the staff to avoid happening to other guests.

Dear Megan, Thank you for taking the time to share your feedback with us. We appreciate your valuable feedback because it helps us to identify the areas where we can improve the guest experience. I was disappointed to learn of the shortfalls you experienced upon check-in, please accept my sincere apologies. We have taken your feedback on board for further training and improvement. We are pleased that you enjoyed the rest of your stay and we would be honoured to have you return to our hotel in the future. Sincerely, Atin

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Other web-users rate our hotel

  • 1,498 reviews 9.4/10 Location
  • 2,204 reviews 7.7/10 Room
  • 2,694 reviews 8.7/10 Service
  • 27 reviews 7.6/10 WiFi
  • 906 reviews 8/10 Comfort
  • 760 reviews 7.3/10 Cleanliness
  • 598 reviews 7.8/10 Breakfast
  • 525 reviews 7.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.